LondonHouse Chicago

As Director of Sales and Marketing, I instill a culture of high performance by providing consistent opportunities for growth, acknowledgement, and a vision for success the team can trust and follow. Responsible for leading all property level sales and marketing initiatives. Achieved our goal of being the most followed hotel in Chicago on Instagram, streamlined sales strategies and processes resulting in a 76% growth in year over year awarded RFP value, and ranked #1 in conversion within a comp set of eleven similar hotels.

Director of Sales and Marketing

Influencer Advisory Council – IAC

Advisor and Board Member

HSMAI Chicago Chapter

Our mission is to be the leading source for sales and marketing information, knowledge, business development, and networking for professionals in tourism, travel, and hospitality. With a strong focus on education, HSMAI has become the industry champion in identifying and communicating trends in the hospitality industry while operating as a leading voice for both hospitality and sales and marketing management disciplines, as well as connecting its members with customers.

VP of Sponsorships

The Dow Hotel Company

Responsible for marked increases in business travel, convention, corporate group and airline segments. Developed sales strategies to increase revenue and cultivate new business sources through analysis of reports, client interface, leverage of electronic media, and developmental meetings with Sales staff.

Complex Assistant Director of Sales - Embassy Suites & Doubletree Chicago O'Hare

Liberty Machinery Co.

In my Marketing and Business Development role, I helped clients with the liquidation of surplus machinery and industrial equipment. I also assisted clients in the procurement of used machinery through sales from inventory or brokerage.

Marketing and Business Development

Argyle Cut Stone

As Co-Owner, I was involved in every facet of operation in this 3rd generation owned business. My responsibilities included all accounting duties, all human resources duties, purchasing, marketing, sales, contract negotiations, field measurements and machine operations.

Co-Owner

Clear Creek Stone Company, Inc.

As Vice President of Finance and Operations, I was involved in every facet of running this limestone fabrication business. Responsibilities included accounting, human resources, purchasing, sales, union contract negotiations, and land and asset deals.

Vice President Of Finance And Operations

Renaissance Hotels

As Director of Business Travel, I was responsible for all transient preferred accounts, as well as attaining new group business from Fortune 500 companies. Surpassed 2005's inaugural year transient budget by 8%. In 2006, increased average daily rate of Preferred Accounts by 11% over the previous year. Created a highly successful contest and blog with over 500 qualified followers.

Director of Business Travel, Chicago O'Hare

Hilton Chicago Oak Brook Hills Resort & Conference Center

Responsible for all transient preferred accounts as well as attaining new group business in the automotive, chemical, insurance and energy markets. Increased negotiated account revenue by over 30% two years in a row. Established a Loyalty Rate for small companies that other hotels would not sign on, servicing an underserved market niche that increased sales and boosted average daily rate.

Global Account Manager

Kimpton Hotels & Restaurants

Responsible for building partnerships with potential preferred accounts while developing relationships with existing clientele. Integral role in supplying additional leads to the group sales team. Successfully procured accounts with Ameritech and Boeing worth over $700,000 annually.

Business Travel Sales Manager, Hotel Allegro

After 8 years of being out of the hospitality industry, I walked into a travel agency to the exclamation, "Hey! You're the Bingo Guy!" An email marketing campaign to drive sales from 8 years prior confirmed three things: 

•	The Power of Storytelling
•	The Power of Personal Branding
•	I Needed a Cooler Nickname

If you're looking to:

•	Develop creative paths to success
•	Find opportunities hiding in plain sight
•	Communicate strategic alternatives

Then let's chat!

In a world spinning with possibilities, I believe it's the genuine relationships we forge that make it go round.  And when you apply a bespoke touch to business – tailoring your sales, marketing, and personal brand to resonate with each individual – that's where the magic happens. 

Things I love talking shop about:

•	Customer service that's relationship-focused
•	Critical thinking & problem solving that gets to the root of the problem
•	Storytelling - Ask me about that bingo contest
•	Digital marketing & social media - CHDM certified!
•	Creative ideas & content development

Away from work I love spending time with my family, creating art, playing golf, and rooting for the Cubs and Bears. Additionally, I support the Michael J. Fox Foundation and Muscular Dystrophy Association. Please message me if you’d like to share your story or need help in reaching your goals.

Don Barnett

Is this a great book about hospitality?
Or the 𝘨𝘳𝘦𝘢𝘵𝘦𝘴𝘵 book about hospitality?

If you’re in hotels, restaurants, or 𝘭𝘪𝘵𝘦𝘳𝘢𝘭𝘭𝘺 𝘢𝘯𝘺 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘸𝘩𝘦𝘳𝘦 𝘢 𝘩𝘶𝘮𝘢𝘯 𝘪𝘯𝘵𝘦𝘳𝘢𝘤𝘵𝘴 𝘸𝘪𝘵𝘩 𝘢𝘯𝘰𝘵𝘩𝘦𝘳 𝘩𝘶𝘮𝘢𝘯, this book should be required reading. Twice.

A few of my favorite takeaways:

𝗧𝗵𝗲 𝗛𝗼𝘁 𝗗𝗼𝗴 𝗦𝘁𝗼𝗿𝘆
A guest mentions they didn’t get to try a real New York hot dog. So the team 𝘭𝘪𝘵𝘦𝘳𝘢𝘭𝘭𝘺 runs out to get one, plates it like fine dining, and delivers it tableside. It cost them $2. It bought them a 𝘭𝘪𝘧𝘦𝘭𝘰𝘯𝘨 𝘨𝘶𝘦𝘴𝘵.

𝗗𝗿𝗲𝗮𝗺𝘄𝗲𝗮𝘃𝗲𝗿𝘀 𝗮𝗿𝗲 𝗿𝗲𝗮𝗹.
At Eleven Madison Park, “Dreamweavers” are team members whose job is to create magical, personalized moments for guests. Think human surprise & delight factory. Hospitality teams need fewer policies, more Dreamweavers.

𝗛𝗼𝘀𝗽𝗶𝘁𝗮𝗹𝗶𝘁𝘆 ≠ 𝗦𝗲𝗿𝘃𝗶𝗰𝗲. 
Service is giving someone what they asked for. Hospitality is making them feel seen. Big difference. Huge impact.

This book isn’t just for people in hotels or restaurants. It’s for anyone who wants to turn transactional moments into transformational ones.

Creative Solutions for Hospitality Success | Director of Sales & Marketing at LondonHouse Chicago | Certified Hospitality Digital Marketer

Most people look at this view from LondonHouse Chicago and see a postcard. I see… a flashback.

Not just because I once co-owned a limestone company (yes, really), but because I helped build part of this view. Sort of.

Before jumping back into hotel life, I spent 7 years co-owning a limestone fabrication/restoration business. One of our projects? The iconic Tribune Tower. We restored intricate limestone details like the lintel you see pictured (basically a very fancy, very heavy eyebrow for a window).

The experience taught me something I carry with me to this day: 
Whether you're restoring a landmark or running a sales team, if you're trusted with something important, treat it like it’ll be around forever. 

Because if you do it right, it just might be.

🎆 1 post. 1.2 million views.  And suddenly our NYE ticket sales aren't just strong, they're 𝘦𝘹𝘱𝘭𝘰𝘥𝘪𝘯𝘨. 💥
 
Our social media manager posted this organically. 
No paid ads. 
No gimmicks. 
Just a killer view, a well-dressed crowd, and a moment people 𝘸𝘢𝘯𝘵 to be part of.
 
We're on the cusp of 2026 and there are still hotels not on social media.

At this point, it’s like they're refusing electricity because candlelight seems to suffice.
 
People can’t book what they can’t see.

🚨 Sales PSA: "Can I have 15 minutes of your time?"
My answer: You're hilarious.

You want 15 minutes of my day? Cold?
With a message that sounds like a chatbot with abandonment issues?

Let me share a few numbers with you:

• On average, I get 6 of these requests a day
• 6 x 15 minutes = 1.5 hours
• 1.5 hours x 5 days = 7.5 hours a week

Almost an entire workday.

Listen, I'm in Sales too. I get it. There are goals to make and bosses that give no breaks. But time is not free. In fact, it's my most valuable asset.

Instead of 𝘢𝘴𝘬𝘪𝘯𝘨 for something, try 𝘰𝘧𝘧𝘦𝘳𝘪𝘯𝘨 something. 
Insight 🕰️ Education 🕰️ Something funny

Earn the time before you try to book it.

"Do you have 200 tiny pins with your face on them?"
...Maybe?

These ridiculous pins were the result of something very real: 𝘦𝘲𝘶𝘪𝘵𝘺. The kind you earn by showing up, performing, landing new accounts, and launching wildly successful ideas like a client Bingo contest that people actually 𝘱𝘭𝘢𝘺𝘦𝘥.

So when I pitched another idea, “let’s make pins with my face on them," my boss said yes. Not because it was a good idea (it absolutely wasn’t), but because I’d built enough credibility to take a swing.

The result? A disturbing early-2000s mugshot immortalized on metal. 

And now one day, my children, their children, and their children's children will stumble across a drawer full of these and wonder how many paint chips their ancestor ate.

And who knows? Maybe one day, one of you will get one in the mail.

Performance + ideas + time = equity. 
Sometimes it pays off in promotions.
Sometimes it pays off in hundreds of unsettling souvenirs.

Dragging out the Christmas lights, ready to channel my inner Clark Griswold, and my daughter hits me with: “Dad, you’re 50. Maybe ladders aren’t your thing anymore?”
 
Fast forward to me, 20 feet up, gripping the gutter like it owes me money, thinking: “𝘋𝘰𝘯’𝘵 𝘧𝘢𝘭𝘭 𝘢𝘯𝘥 𝘱𝘳𝘰𝘷𝘦 𝘩𝘦𝘳 𝘳𝘪𝘨𝘩𝘵. 𝘋𝘰𝘯’𝘵 𝘧𝘢𝘭𝘭 𝘢𝘯𝘥 𝘱𝘳𝘰𝘷𝘦 𝘩𝘦𝘳 𝘳𝘪𝘨𝘩𝘵.”
 
This got me thinking that there’s wisdom in doing a pre-check before diving into 𝘢𝘯𝘺𝘵𝘩𝘪𝘯𝘨. Ladders, projects, meetings, you name it.
 
Here’s my new rule-of-thumb:  

✅ Am I physically or mentally up to this?
✅ Is it fear or excitement I’m feeling?
✅ Should I ask for help?
✅ Is it still worth doing? (If it brings joy, hell yes.)
 
Whether you’re decking the halls or tackling a sales action plan, take inventory. Are you ready to do this?

In your feelings about an email?
Give me 30 seconds and I'll share my favorite communication hack...

Hotel Salespeople when that 7pm reception wants to set-up at noon and kill the ballroom for the whole day...

Sales is asking someone out on a date.
Marketing is why they say yes.

Social media is why they say yes.
Utilizing influencers is why they say yes.
Investing in your personal brand is why they say yes.

Reach out if you want to hear about some receipts.
Speaking of which, how you doin'?

What price do you put on stress? Drama? Boredom?
How about happiness? Work/life harmony?

Something to ask yourself when presented with a job opportunity. 
 
Compensation is the easy part. What's harder to put a value on is: 

🤔 The boss that trusts you. 
🤔 Opportunities for growth. 
🤔 An easy (or arduous) commute. 
🤔 The colleagues that have your back. Or not.
🤔 Does this new job represent progress in your career or a step backwards? 
 
There's a shift in perspective the older you get. Money is no longer the end all be all. You put a higher value on the things that enrich your life beyond the paycheck. 

What do you value beyond the paycheck?

You're on LinkedIn? It's Thanksgiving. Go eat. Go.

Hotel Sales PSA: Where the ______ are you? 
Here's a simple fix to make you more discoverable with potential clients... 
 
Way too often, I stumble upon a LinkedIn profile headline that reads, "Sales Manager, ___________ Hospitality Management". 
 
Great, 𝘣𝘶𝘵 𝘸𝘩𝘢𝘵 𝘩𝘰𝘵𝘦𝘭 𝘥𝘰 𝘺𝘰𝘶 𝘢𝘤𝘵𝘶𝘢𝘭𝘭𝘺 𝘸𝘰𝘳𝘬 𝘧𝘰𝘳?
Is your management company even in the same city as you?  
 
📍 𝗟𝗲𝘁 𝗽𝗲𝗼𝗽𝗹𝗲 𝗸𝗻𝗼𝘄 𝘄𝗵𝗲𝗿𝗲 𝘆𝗼𝘂 𝗮𝗿𝗲.  
 
Update your headline, and while you're in there update your contact info with your work email instead of your personal email. 
 
"Efficiency is doing things right;  
Effectiveness is doing the right things." 
- Peter Drucker

Have you ever seen something so bad, it's good?
Probably not the best strategy for your hotel's marketing.
But wig caps? I'm hair for it.

Even though Halloween was over weeks ago, I saved this.

1. Because it makes me laugh. The model for this looks like she lost a bet.
2. To illustrate the importance of hiring the right people to market your business.

The hotel version of this I see most often are the "agencies" that will handle your social media at prices much lower than others. There's a reason for that:

• The content consists of pictures of the hotel pulled from the website, stock photos, and pictures of things to do in your city.
• ZERO video
• ZERO onsite content creation
• Little to no analytics

This is a strategy that just checks a box versus actually creating a community, staying top of mind, and driving bookings.

One size does not fit all. That only works with wig caps.

How do you know your reputation proceeds you?
Without searching, guessing or meeting, people say...
"Let's call ___________."

Not because you post motivational quotes in bold font.
It's because you have a reputation of:

💡 Solving Problems / Getting $%&@ Done 💡

That's the power of a strong personal brand. People trust you, they remember you, and they instinctively reach for their phone when a need arises.

Who is the first person you think of when you need a problem solved?

When you can directly attribute revenue and opportunities to your personal brand, this lyric resonates even more.

Lure Agency

Hello and Welcome! We are a Hospitality B2B marketing agency.

As master mixologists, our recipes build bridges for hotel sales teams and industry visionaries, ensuring that every handshake is the beginning of a long-lasting relationship and the promise of soaring revenue.

Whether you're an independent resort or a tech company, scaling revenue within the hospitality sector can be tricky without the right mixture of human connection and tailored strategies.

Our secret sauce is crafted to help you WIN.

With us, it's never just business; it's a journey of collaboration, and we're here, ready to concoct your success story next.

Let's shake and stir greatness together.

 Connect with us soon!

Partner and Creative

knoodle Advertising

A full-service advertising, public relations and digital agency in Phoenix, Arizona. Our philosophy begins with comprehensive strategies fueled by massive amounts of research. Use your knoodle; what can we do for you?

Managing Director | Partner

The Starmack Group

Founded in 1998, The Starmack Group is a full-service advertising and communications agency, focusing on national, personality-driven hotels and management companies, as well as clients in the lifestyle industry. We provide business partner passion and responsibility, industry experience, and creative execution in brand management, graphic design, campaign development, interactive design and implementation, as well as media research, planning and placement.

Senior Art Director

Cory Falter Creative

Cory Falter Creative is a boutique design and marketing studio, offerings a comprehensive array of services, include Branding, Graphic Design, Advertising, Web & Interactive Design, Photography and Copy Writing. For more than 20 years, I've had the pleasure of creating for a diverse group of clients ranging from Sporting Goods and Surf accessories manufacturers to Hospitality and Music Radio stations. The Ritz-Carlton Hotels & Resorts, Hilton Hotels and Suzuki Motor Corporation to name just a few.

Account Director | Principal

454 Design

Founded in 1995 as a full-service branding and creative studio partnering with a diverse array of clients in the action sports, real estate, technology and hospitality industries.

Director | Founder

▶︎ 𝗛𝗔𝗦 𝗬𝗢𝗨𝗥 𝗥𝗘𝗩𝗘𝗡𝗨𝗘 𝗠𝗔𝗗𝗘 𝗔 𝗗𝗘𝗣𝗔𝗥𝗧𝗨𝗥𝗘?

Why aren't independent resorts and hospitality vendors seeing consistent growth anymore?

Because buyers today don’t want to be sold to

They want to be helped. 

And outdated sales funnels? 
They’re about as useful as a “Do Not Disturb” sign in a digital-first world.

So, how do you drive real revenue without burning trust?
➜ You answer their questions. 
➜ You build relationships. 
➜ You show up before they even hit “inquire.” 

That’s what we do at Lure Agency.

Since 2012, I’ve helped independent resorts and the vendors who support them attract, convert, and retain more business using a proven transparent relationship marketing strategy.

Built for how modern buyers actually buy.

What’s the difference?

Most agencies pitch impressions. 
We deliver impact. 
With clear ROI, scalable strategies, and messaging that doesn’t just sound pretty.

It sells.

Because after 30 years in marketing, here’s what I know for sure:

No trust = no sale. 

But trust? 
Trust scales.
Along with sales.

Struggling to find sales?

Let's connect and chat about it.


▶︎ 𝗥𝗘𝗦𝗨𝗟𝗧𝗦 𝗔𝗡𝗗 𝗣𝗥𝗔𝗜𝗦𝗘:

"Our results with Lure Agency have been crazy impressive!! This strategy has been a lifesaver for us. We're now efficiently operating with two salespeople instead of the previous 3.5, all thanks to a stream of highly qualified leads."

Julie Petit
Director of Sales & Marketing 
Stonewall Resort

_____________________________

“Cory and the Lure team have been critical in helping us grow our inbound lead flow and revenue growth year-over-year.”

Organic website traffic increased by 18%, inbound lead inquiries increased by 37%, and annual revenue growth grew by 4.6%. 

Jake Newman  
Marketing and Sales Coordinator
Newman Windows and Doors

________________________________

“Lure Agency has great ideas, increased our web presence, and generated more leads for us. 
I highly recommend their services. “

Organic website traffic increased by 23%, time spent on the site by visitors grew by 37%, and revenue grew by 6.3%.

Steve Blidner
Founder & CEO
TTI Technologies
 
________________________________

Would you like to learn how your sales team can identify, convert, and retain more revenue?

Call me directly at 619-889-8156 or email me (cory@lureagency.com) and let's have a conversation about your goals and objectives.
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#digitalmarketing #sales #hotelmarketing #hotelsales #marketing #integratedmarketing #b2bhospitality #hospitalityb2b #hoteltech #hotelrevenue #hotelbusiness

Cory Falter

Leadership wants an update on prospecting.

All those check-in emails.

And follow-up calls.

How's it going?

Oh, fine. 😜

Growing Revenue For Hospitality B2B Is My Bottom Line 🔺 Partner at Lure Agency 🔺 President HSMAI San Diego 🔺 Host of the InnSync Show 🔺 SDSU Dad of Twin Daughters 🔺 Former Pro Motocross Rider 🔺 80s New Wave Fanatic

Cold prospecting? 

You're basically sliding into someone's DMs from an igloo.

Warm prospecting? 

You've been showing up at the campfire so long, people already saved you a seat.

The difference isn't luck.

It's consistency.

When you engage on LinkedIn regularly, you're not interrupting strangers. 

You're connecting with people who already know your name, your vibe, and your value.

Stop being the cold caller nobody asked for.

Start being the person everyone's been waiting to hear from.

Let's warm it up y'all 🔥

Dirty reps at the gym build muscle.

Dirty reps in sales build revenue.

But here's the problem with most sales training: 
It stops at the workshop.

You get pumped up for a day, learn some frameworks, then go back to your desk and... nothing changes.

Because knowing isn't doing says Celeste Berke Knisely, MTA

The real shift happens in the practice. 
The messy reps. 
The accountability check-ins. 
The ongoing reinforcement that actually changes behavior in your CRM.

Here's what else changed ➜ 80% of what was sales is now marketing.

Your cold outreach? 
It's competing with content, AI agents, and buyers who've already done their research.

So we're teaching hotel sales teams how to leverage their marketing departments to warm up that outreach. 

Make it less cringe. More human.

And we're doing it through training that's actually engaging (gamified, not death by PowerPoint).

But the secret sauce? 
We stick around after the workshop.

We track the changes. 
Hold people accountable. 
Make sure those dollars don't fall flat.

Want to see how to level up your game?

Read our latest article and see what separates a transaction from a true partnership.

Prospecting in the Age of AI: 
A Hotel Seller’s Survival Guide

READ THIS: https://lnkd.in/gZAB-RgR

Early Lure Agency was a hot mess.

Not because we weren't hustling.

We were swinging at everything like a newbie at TopGolf.

Chasing our tail. And clients.

The problem? 
Zero strategy. 
Just a giant menu of services we assumed clients needed.

Well, they didn't.

What they actually wanted was simple.
More qualified leads.
More deals closed.
More revenue.

Not a 47-point proposal with every service under the sun with no clear, positive outcome.

Here's what changed everything:

Susan Tucker and I stopped selling what we could do.
We started solving what they needed.
And obsessing over it.

One clear outcome:
Drive direct inquiries that convert better than cold outreach and third-party leads for hotel group and hospitality vendors.

That's it.
That's the whole deal.

And guess what? 
Our clients have stuck around for years now. 
Because when you nail one thing really well, people notice.

If you're struggling to gain traction, here's my advice:

Ditch the laundry list.
Pick one outcome you can deliver better than anyone.
Go all in on that. 
And back it up with proof.

Clients don't buy features. 
They buy results that make them money.

What's the one outcome you're obsessed with delivering? 

Drop it below and let's send it. 🤙

taplio

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The Battle

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