DSALTA

Co-Founder

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Chief Executive Officer

Paillor

At Paillor, I’ve developed a cutting-edge AI-powered application designed to address the core challenges organizations face today. Our solution empowers employees to instantly find answers to their questions and solve the issue wish automation, significantly saving time and boosting productivity across the board. 

I lead our talented team in building and executing strategies that not only drive sales but also ensure continued growth and success. My role extends to managing investments, engaging with stakeholders, and steering Paillor towards a future of innovation and impact.

 Co-Founder & CEO

Dye & Durham Corporation

As a Technical Support Engineer at Dye & Durham, I delivered end-to-end technical support across both Level 1 and Level 2, ensuring seamless operations and contributing to significant process improvements. My role encompassed close collaboration with C-level executives, as well as leading complex projects to automate and optimize workflows.

Technical Support Engineer

Google

Immediately following graduation, I secured a software developer internship at Google in Toronto, Ontario. Working alongside a talented cohort, I focused on Google Cloud technologies and software development methodologies, contributing to specific Google Console projects.

Software Developer

Gallon(Exited)

As the Founder of Gallon, I spearheaded the development and launch of an innovative online water ordering app in Dubai, UAE. Through strategic planning and execution, I successfully streamlined the water delivery process for residents, leading to the app's acquisition by Mia Dubai Water in 2019. My entrepreneurial spirit and ability to navigate the startup landscape were instrumental in achieving this milestone.

Founder

Apple

Provided technical support for Apple clients as a part-time employee while pursuing my studies. Offered assistance with a range of devices and software including iPhones, iPads, Macbooks and various Apple technologies. Successfully balanced academic commitments with customer service responsibilities, adjusting work hours accordingly to meet both obligations.

Tech Support

As the Founder and CEO of Paillor, I’m driven by a mission to simplify and enhance workplace efficiency through innovative AI-powered helpdesk and automation solutions. My journey began with Gallon, a water ordering app I built and sold in Dubai, which laid the foundation for my entrepreneurial path.

At Paillor, I’ve led our team to develop a platform that not only meets the needs of medium and large enterprises but also anticipates them. Our solutions are designed to streamline operations, empower employees, and drive productivity—ultimately helping businesses thrive in a competitive landscape.

My passion lies in turning challenges into opportunities, and I’m always eager to connect with like-minded professionals who share a drive for innovation. Whether it’s leading product development, pivoting strategies, or building cross-functional teams, I’m committed to creating solutions that make a difference.

Dogan Akbulut 🤝

Epic Investment Services

🔹 Led the IT Department amidst frequent turnover, ensuring smooth operations and uninterrupted end-user support.
🔹 Rolled out the Intune Project, revolutionizing laptop and desktop setup processes and amplifying remote management capabilities.
🔹 Managed the 'epicis.com' project, demonstrating adaptability in navigating both IT infrastructure and domain-specific tasks.
🔹 Enhanced team performance by training IT Analysts and Co-op members, consistently achieving 200-250 ticket resolutions monthly.
🔹 Collaborated effectively with an external IT Outsourced Provider, maximizing their service offerings and ensuring top-tier support.
🔹 Designed and executed strategic IT initiatives in response to surging ticket volumes in 2023, optimizing the IT environment for scalability.
🔹 Initiated the transition to cloud-based storage solutions, reducing reliance on traditional systems and streamlining access.
🔹 Closely coordinated with third-party vendors to optimize tools and services, reinforcing the IT foundation.
🔹 Addressed complex IT escalations promptly, particularly in the Epic environment, ensuring business continuity.
🔹 Advocated for continuous team training, promoting knowledge sharing and capability enhancement within the department.
🔹 Engaged in transparent communication with senior leadership, translating technical nuances into strategic insights to drive business alignment.

IT Manager

Applications On Networks Inc. (Appsonnet)

🔹 Partnered with the VP to address critical client issues, specifically those with recurring helpdesk tickets.
🔹 Implemented Azure Virtual Desktop pools and Golden Images to enhance virtualization environments.
🔹 Assisted the technician team with escalated tickets, ensuring swift resolutions.
🔹 Spearheaded projects for client migration from older servers to advanced virtual platforms.
🔹 Offered comprehensive training to technicians, enhancing operational efficiency.
🔹 Troubleshot and resolved diverse O365 issues for multiple clients.
🔹 Rolled out Intune for efficient application deployment on laptops and PCs.
🔹 Played a pivotal role in data center migrations.
🔹 Configured Intune as the central MDM, streamlining mobile device management.
🔹 Developed technician documentation to facilitate efficient issue resolutions.
🔹 Directed team coordination efforts, ensuring seamless problem-solving.
🔹 Engaged directly with Microsoft to permanently address software issues.

Senior Solutions Architect

MACCI

🔹 Spearheaded comprehensive IT projects, encompassing research, recommendation, design, and implementation.
🔹 Administered Office 365 ecosystems, including User Management, Licensing, and Hybrid AD environments.
🔹 Designed, deployed, and maintained intricate network infrastructures, ensuring robust documentation.
🔹 Orchestrated ISP migrations, working with diverse technologies.
🔹 Excelled in virtualization, leveraging VMware, Hyper-V, and ESXI 7 with clustering and VMotion.
🔹 Maintained Windows, Exchange, and Terminal servers, with expertise in RDS configurations.
🔹 Managed extensive storage solutions using Raid, SAN, Cloud, NAS, and Dell storage devices.
🔹 Collaborated with software and service providers to facilitate resolutions.
🔹 Established inter-site connectivity, mastering VPN, IPSEC, firewall rules, and QoS.
🔹 Ensured security and functionality with antivirus deployment, mail server management, and Sonicwall router setups.
🔹 Championed disaster recovery strategies, virus removal, and diverse backup/restore methodologies.
🔹 Led domain migrations, policy creations, and offered multi-level technical support.
🔹 Assisted HR in the technical hiring and training processes, contributing to team proficiency.

Senior IT Technician

Various ISP's

**TECHNICAL SUPPORT** at **TELETECH / ROGERS**
🔹 Provided first-rate technical assistance to users, addressing inquiries regarding product functionalities.
🔹 Diagnosed and resolved technical hardware and software issues promptly.
🔹 Guided users through step-by-step solutions in a clear, concise manner.
🔹 Collaborated closely with the team to ensure continuous service improvement.
🔹 Documented help desk contacts and solutions to foster knowledge sharing.

**TECHNICAL SUPPORT** at **TELETECH / SPRINT CANADA**
🔹 Delivered consistent technical support, ensuring customer satisfaction and retention.
🔹 Troubleshot and resolved connectivity and device-related issues.
🔹 Assisted in user training and produced knowledge articles for common issues.
🔹 Partnered with cross-functional teams to escalate complex issues.
🔹 Kept up-to-date with the latest solutions and updates in telecommunications.

**TECHNICAL SUPPORT** at **AEGIS**
🔹 Served as the primary point of contact for technical concerns, elevating user experiences.
🔹 Managed ticketing system efficiently, prioritizing and resolving issues timely.
🔹 Conducted remote sessions when necessary, offering direct troubleshooting assistance.
🔹 Collaborated in team meetings, discussing recurrent problems and proposing proactive solutions.
🔹Ensured adherence to company guidelines and technical protocols in all interactions.

Helpdesk / Technical Support

Dynamic IT Manager with a proven track record of steering IT departments through periods of change and leading transformative projects. Pioneered initiatives such as cloud migrations and the integration of modern remote management tools. Beyond the technical, I'm deeply committed to aligning IT strategies with organizational aspirations, forging effective collaborations with external partners, and cultivating high-performing teams that thrive on innovation and challenge.

A firm advocate for the integration of AI in today's rapidly evolving tech landscape, I believe that the future lies in harnessing its potential. It's not just about automating tasks, but leveraging AI to complement roles, enhance decision-making, and unlock new avenues of growth. However, with great potential comes great responsibility. As we move forward, it's imperative that AI is utilized safely, ethically, and securely, ensuring that technology truly serves humanity.

Passionate about continuous learning, I'm always on the lookout for the next challenge that pushes the boundaries of IT management, especially in the realm of AI. Outside of the digital realm, I'm an avid DIY enthusiast. From mason art, fixing gutters, installing insulation, to even changing the oil in my car, I relish the hands-on approach and problem-solving that home projects offer. These tangible tasks not only ground me but often provide fresh perspectives and renewed energy for my professional endeavors.

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Dogan Akbulut 🤝

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