Danny Luu

Higher Logic

Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation.

Customer Success Manager

Catalyst Software

Catalyst is the leading customer growth engine for your go-to-market team that unlocks insights on how to easily grow and retain revenue from your #1 asset, your customers.

Key Accomplishments: 
❑ Q1 "Having Fun" Core Value Award.
❑ Managed Coaching Corner Community with over 900+ members to provide mentorship, resources, content, and drove over $200k in pipeline.

Community Marketing Manager

Sendoso

Core Contributions:
❑ Managed a private community of over 500 members, providing new campaign ideas, resources, and content to enhance product adoption and user experience.
❑ Collaborated closely with the customer success and account management teams to identify opportunities and build out new case studies for key accounts.
❑ Hosted quarterly group reference events, driving upsell opportunities and contributing to $25K in closed won revenue attribution.

Sendoso is the leading Sending Platform (SP) that delivers modern direct mail, personalized gifts, eGifts, and other physical impressions at scale.

Core Contributions:
❑ Built the CSA Playbook within my first month of joining.
❑ Partnered with 9 CSMs to manage their book of business, overseeing accounts with a total ARR of over $5M.
❑ Spearheaded the creation of a cross-functional review process with business operations, reducing the time to pull Executive Business Review metrics from 1 hour to 15 minutes.
❑ Promoted to Customer Community Manager in November 2022.

Customer Success Associate

TigerGraph

Core Contributions:
❑ Owned marketing tech stack: Sendoso, HubSpot, & Drift.
❑ Championed and owned Drift launch, creating $45K in pipeline in a few weeks.
❑ Managed a $35k quarterly direct mail budget, which produced $2.5M in pipeline (a 35% QoQ increase).
❑ Collaborate with field marketing and demand gen to drive attendees for webinars, & in-person events.

Marketing Programs Specialist 

Key Accomplishments:
❑ $1.5m pipeline generated.
❑ $250k of net-new ARR closed/won.
❑ Promoted to Marketing Programs Specialist after Q2.

Sales Development Representative

DataStax

DataStax is the open, multi-cloud stack for modern data apps. DataStax gives enterprises the freedom of choice, simplicity, and true cloud economics to deploy massive data, delivered via APIs, powering rich interactions on multi-cloud, open-source and Kubernetes.

Key Accomplishments:
❑ Sourced $500k in pipeline.
❑ Achieved over 125% of quota MoM.

Wells Fargo

Business Relationship Manager

Business Relationship Associate

Senior Personal Banker

Personal Banker

Teller

Community Manager @ Catalyst Software

I spent eight years climbing the corporate ladder at Wells Fargo before diving into tech in May 2019. 

Outside of my professional career, I enjoy:

Being outdoors, exploring new boba spots, investing in the stock market, and Hip-Hop/R&B music, especially 90s/2000s throwback.

Let's connect! 🤙🏽

Joined as the 1st CSM to help manage and serve Opensend's growing portfolio of customers.

Opensend is a data platform that helps website owners identify their anonymous visitors, even if they don't make purchases or fill out forms. This enables brands to retarget unknown web visitors through various channels to increase conversions (email, ads, postal).

HubSpot

Customer Success Manager - UKI MM

• Team Lead program w/ exposure to CS Mgmt & Project Mgmt.
• Step up to help on projects to help team performance. 
• Support ramping reps with coaching & competency dev. 
• 1:1s, interviews, forecasting, team enablement/meetings.

Team Lead | Customer Success

• August EMEA Top Performer with 123% RR attainment.
• Managing book of business worth almost $5M+ ARR.
• Average Revenue Retention attainment of 105%.
• Consulting 120+ customers in UK & Ireland.

Customer Success Manager - UKI Corp

• 4th highest influenced monthly recurring revenue for 2021.
• Assisting the Product Marketing Team with side projects. 
• Qualified for Accelerated Promotion Path.
• EMEA Top Performer (July, Aug & Oct).
• Runner-up EMEA President Club 2021.
• Achieved quota attainment of 165%.
• Metrics Captain of the team.
• Transferred to Dublin Office.

Senior Success Coach

Success Coach L2

ERG Leadership Council

• Partner with Account Executives to service customers. 
• Create bi-weekly newsletter for the Global ISC team. 
• Consult growth strategies on customers’ business. 
• Cross-functional collaboration at various levels.
• Advising prospects in English, Hindi, and Tamil. 
• Engaged with 30-40 prospects per day.  
• Achieved quota attainment of 125%. 
• September ISC Champ in JAPAC.

Success Coach L1

It all depends

- Created a podcast as a side project.
- For Customer Success Managers.
- Once a month episode.

Listen & Subcribe here - https://pod.link/1699435146

Podcast Host

Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders with experienced industry leaders for monthly coaching sessions.

Customer Success Coach

BlackBook Travels

• Pitched & secured 15 media opportunities per year.
• Created content strategy for 5 different platforms.
• Saved $24,000 by developing creatives in-house.
• Conducted market research for buyer personas.
• Developed product launch in 5 APAC markets.
• Assisted in raising $1.5 million in funding.

Product Marketing Manager

Moove Media

• Analyzed data to assess future trends across 8 ad formats.
• Engaged with 10 media/PR outlets for regular features.
• Increased user acquisition by 60%.
• Raised $150,000 for 4 charities. 
• Most Innovative Campaign Award (2017) 
• Best Media Solution Award (2018) 
• Best Launch Award (2017)
• Advertising Award (2018)

Team Lead | Senior Product Marketing & Research Executive

• Led website relaunch resulting in a 120% increase in traffic.
• Created GTM strategy for Singapore & Australia markets.
• Planned & allocated 6-figure marketing budgets.
• Increased Social Media engagement by 250%.

Product Marketing & Research Executive

Customer Success Manager @ HubSpot | Top 100 Customer Success Strategist 2023 | Podcast Host - It all depends

Host of "It all depends" Podcast and a Customer Success Manager at HubSpot. 

It all depends (italldepends.co) is a podcast for CSMs with a goal to equip them with actionable & tactical insights that can immediately be applied and tested in their own job.

Career-wise, my trajectory has been like the Flywheel, Product Marketing Manager (Attract), Sales Rep (Engage) and now Customer Success Manager (Delight).

taplio

The Battle

Danny Luu

Prashanth Jothi

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