Danny Luu

Higher Logic

Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation.

Customer Success Manager

Catalyst Software

Catalyst is the leading customer growth engine for your go-to-market team that unlocks insights on how to easily grow and retain revenue from your #1 asset, your customers.

Key Accomplishments: 
❑ Q1 "Having Fun" Core Value Award.
❑ Managed Coaching Corner Community with over 900+ members to provide mentorship, resources, content, and drove over $200k in pipeline.

Community Marketing Manager

Sendoso

Core Contributions:
❑ Managed a private community of over 500 members, providing new campaign ideas, resources, and content to enhance product adoption and user experience.
❑ Collaborated closely with the customer success and account management teams to identify opportunities and build out new case studies for key accounts.
❑ Hosted quarterly group reference events, driving upsell opportunities and contributing to $25K in closed won revenue attribution.

Sendoso is the leading Sending Platform (SP) that delivers modern direct mail, personalized gifts, eGifts, and other physical impressions at scale.

Core Contributions:
❑ Built the CSA Playbook within my first month of joining.
❑ Partnered with 9 CSMs to manage their book of business, overseeing accounts with a total ARR of over $5M.
❑ Spearheaded the creation of a cross-functional review process with business operations, reducing the time to pull Executive Business Review metrics from 1 hour to 15 minutes.
❑ Promoted to Customer Community Manager in November 2022.

Customer Success Associate

TigerGraph

Core Contributions:
❑ Owned marketing tech stack: Sendoso, HubSpot, & Drift.
❑ Championed and owned Drift launch, creating $45K in pipeline in a few weeks.
❑ Managed a $35k quarterly direct mail budget, which produced $2.5M in pipeline (a 35% QoQ increase).
❑ Collaborate with field marketing and demand gen to drive attendees for webinars, & in-person events.

Marketing Programs Specialist 

Key Accomplishments:
❑ $1.5m pipeline generated.
❑ $250k of net-new ARR closed/won.
❑ Promoted to Marketing Programs Specialist after Q2.

Sales Development Representative

DataStax

DataStax is the open, multi-cloud stack for modern data apps. DataStax gives enterprises the freedom of choice, simplicity, and true cloud economics to deploy massive data, delivered via APIs, powering rich interactions on multi-cloud, open-source and Kubernetes.

Key Accomplishments:
❑ Sourced $500k in pipeline.
❑ Achieved over 125% of quota MoM.

Wells Fargo

Business Relationship Manager

Business Relationship Associate

Senior Personal Banker

Personal Banker

Teller

Community Manager @ Catalyst Software

I spent eight years climbing the corporate ladder at Wells Fargo before diving into tech in May 2019. 

Outside of my professional career, I enjoy:

Being outdoors, exploring new boba spots, investing in the stock market, and Hip-Hop/R&B music, especially 90s/2000s throwback.

Let's connect! 🤙🏽

Joined as the 1st CSM to help manage and serve Opensend's growing portfolio of customers.

Opensend is a data platform that helps website owners identify their anonymous visitors, even if they don't make purchases or fill out forms. This enables brands to retarget unknown web visitors through various channels to increase conversions (email, ads, postal).

Limble CMMS

Product Marketing Manager

Sysdig

Global Campaign Specilaist

Gainsight

Campaigns - Platform Growth

Campaigns - Gainsight Communities (fka inSided)

(inSided was acquired by Gainsight in January 2022)

Marketing Development Representative - Gainsight Communities (fka inSided)

MakerBot

Continued the responsibilities of an SDR while taking part in other initiatives in the company. These included:

- Assistance in onboarding plans for new SDRs.
- Revamped the email marketing process with updated sequences and new actions.
- Created sales content for enablement meetings.

Senior SDR

Talend

- Developed a multitouch campaign for hundreds of leads directing them to Talend's services, involving SalesLoft, ConnectAndSell, Loom, and LinkedIn Sales Navigator.
- Achieved 110% of quota for cold-calling and 130% of quota for emails.
- Collaborated and competed within an SDR setting.
- Grew familiarity with cloud services and the importance of data-enrichment offerings, giving me the ability to converse with prospects on these topics.

Sales Development Intern

Optibus

-Assisted with marketing automation efforts and created reports using statistics from HubSpot for a B2B SaaS startup that helps generate scheduling scenarios for transit agencies.
-Found and investigated 60 international contact leads for entering a new market.
-Developed content published internally and externally for eBooks, various blogs, and social media posts.

Marketing Intern

Google

- Utilized Google’s Ads and Analytics platforms to examine current marketing strategies of a nonprofit’s campaign.
- Created a new marketing campaign using a budget of $10,000 utilizing new strategies for how to get people involved in nonprofits from home.

Participant - Google Ad Grants Online Marketing Challenge

ITA Group, Inc.

-Created reports for programs involving channel incentives and employee practices for Fortune 500 companies
-Assisted and led on a wide variety of projects, from improving onboarding experiences to examining conference data for strategies on where to invest in the next fiscal year
-Gained familiarity with marketing programs such as Marketo and Salesforce by analyzing and organizing various forms of content for departments throughout the company’s B2B dealings
-Ran a comprehensive Social Media Audit and helped come up with ways to help stand out against competitors

Marketing Strategy Intern

Science Center of Iowa

-Increased attendance from 1,602 in 2017 to 3,251 in 2018, due in a large part to social media efforts
-Developed various forms of content for social media pages for 3 months leading up to the Des Moines Mini Maker Faire
-Interviewed vendors, exhibitors, and employees, designed content for the website, then advertised it through social media

Communications and Marketing Intern

As someone who’s had the opportunity to build experience in marketing and sales, I understand what makes people get excited about SaaS solutions. 

I’ve worked for SaaS companies large and small - startups, giants, somewhere in the middle. This knowledge helps me think of the specific needs of each and every customer.

Thinking creatively is one of my greatest strengths, as well. Each client deserves a unique and personalized solution. 

If you can’t find me behind a desk, you’ll probably find me on a bike ride or at an art museum.

taplio

The Battle

Danny Luu

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