SoftwareOne

Leading strategic implementation and optimization of Google Workspace (formerly G Suite) for enterprise clients across diverse industries. I leverage deep expertise in cloud collaboration tools to drive digital transformation and enhance productivity.

Key responsibilities:
- Conduct comprehensive needs assessments and develop tailored Google Workspace adoption strategies
- Design and execute complex migrations from legacy and/or competitive systems to Google Workspace
- Provide high-level technical consulting on Google Workspace architecture and security best practices
- Lead client teams to ensure seamless integration with existing IT infrastructure
- Deliver advanced training programs for IT staff and end-users
- Develop custom solutions using Google Workspace apps

Notable achievements:
- Reduced operational costs by 30% for a client with 1,500 users through strategic Google Workspace implementation
- Achieved 98% user adoption rate across multiple large-scale projects

Google Workspace Senior Consultant

As an Adoption and Change Management Certified Consultant I am an Adoption advisor and Change Manager with a deep understanding of the SWO Adoption and Change Management Framework and how it can be delivered to our customers.

By being a consultant I'm doing my best to provide our customers with best practices on adoption and change management, by levering knowledge and experiences, not just from the ACM perspective but also from a technical perspective.

In addition to the above, I'm able, as an ACM Consultant, to transfer the learnings into your day to day business to adopt the framework and help organizations drive change in the workplace, successfully introduce new technologies and unleash the full power of technology.

Adoption and Change Management Certified Consultant

As a Customer Success Manager, I'm ensuring that customers are consuming and utilizing all the products and services they purchased and that so they are achieving their goals and desired outcomes.
My speciality lies between Productivity, Collaboration and Technology.

My general responsibilities include:
▶ Working with CBDM (Customer Business Decision Maker) and Services team to develop an overall account plan to maximize opportunities and generate sales activity

▶ Overseeing and coordinating end-to-end service delivery for strategic accounts by working with the local and global services teams

▶ Acting as a primary point of contact, after service delivery, for questions and support regarding the service implemented

▶ Leading service requests and incidents procedures (registration is ITSM tool, assigning to expertise group, maintaining progress)

▶ Developing strong knowledge of leading industry trends and SoftwareONE service offerings through on-going training with software publishers and SoftwareONE Service teams

▶ Engaging in pre-sales activities and assisting in cross- and up-selling SoftwareONE service opportunities

▶ Working within the regional CSM team and participating in service improvement and development activities, such as performing CSAT surveys and customer interviews to determine how can we help customer more and better

▶ Preparing and leading QBR meetings from an operational perspective

▶ Ensuring customers are consuming all services they purchased

In addition to above:
✔ I have led the migration from Skype for Business to Teams(Only) in our country office, ensuring that all employees are migrated to Teams and that everything is working for them after the migration. To achieve this I educated myself on MS Teams and read about best practices and successfully coordinated with Global BiT Team. In order to successfully complete the project I hold a workshop for our country's team on best practices on the use Teams(Only).

Customer Success Manager - Microsoft M365 Modern Workplace Solutions

Cloudmission

Workspace Productivity Specialist

NoCodeOps

Innovation Fellow

Amutri

Customer Success Operations Manager

Notion Navigators

Co-creator of Notion Navigators | Notion Certified

LinkedIn Local - Ljubljana

LinkedIn Local is a global community of LinkedIn users designed to take online relationships offline to get to know people behind LinkedIn profiles.

I am proud that together with Manca Korelc we were able to bring the first LinkedIn Local events to Ljubljana and thus start this amazing community in Slovenia.

I warmly welcome you to all #LinkedInLocalLjubljana events!

LinkedIn Local Ljubljana Co-host #LinkedInLocalLjubljana

U.S. Department of State, International Exchange Alumni

Professional Fellow

Zavod Ypsilon

As a person in charge of sales and partnerships within our organisation, I am in touch with many people - building relationships with new prospects and maintaining relationships with current partners and clients.
Therefore I needed and wanted to set up a system in place which would help us track conversations with all our constituents, and even more important to help us support our impact efforts.

By testing a few CRM solutions I came to the conclusion that Salesforce Nonprofit Success Pack (NPSP) was the most suitable solution for our organisation and therefore I decided to implement it and do the administrative work for it.

Salesforce Administrator

As a Program Director I was responsible for program and project development of our organisation, as well as making sure that we are bringing in enough revenue to be financially stable. I am achieving this by partnering our organisation with companies who sponsor our projects or by offering our educational programs and workshops.

Some of my daily tasks and results we have achieved while being in this position:
- Maintaining relationships with our current partners and buyers -> secured renewals with our current partners

- Contacting and building relationships with new, potential partners and buyers -> build relationships and partnerships with some new (potential) partners and buyers

- Selling workshops and seminars to our customer -> by putting sales strategy in place we managed to increase sales and bring new revenue stream

- Building LinkedIn strategy as well as managing Ypsilon Institute’s LinkedIn activities for promotion and partnership development -> rebuilt LinkedIn strategy and took over communication on LinkedIn

- Performing workshops for our buyers on different topics, such as sales, digital marketing, personal branding etc.

- Overseeing organisation of community events as well as larger conferences -> brought LinkedIn Local events to Slovenia and successfully led the organisation of two larger conferences

Program Director - Programs/Revenue/Partnerships

Prior to my arrival, we agreed I will take administration of Slack which was already used within the organization, and that I will implement Asana and take administration of it.
I have successfully implemented and optimised both tools, also with additional apps, and both solutions are still used on a daily basis for work and project management, and collaboration and communication.

Asana and Slack Admin

Sales Manager

fielddrive

- Account Manager for accounts Leaders in Sports, Intracon and TMF Group. Also an Event Project Manager for their events.
- Assistant Account Manager for accounts Alteryx, Globalfoundries, ICWE and Keller Williams. Also an Assistant Event Project Manager for their events.
- Onsite Sales Representative at IBTM tradeshow
- Inside Sales Representative (contacting potential leads, building proposals)
- Event Project Manager - managing the company’s presence on tradeshows such as IBTM World, Barcelona and Event Tech Live, London
- Stand Manager - managing stand at IBTM
- Onsite Support Management on clients' events, such as Alteryx Inspire London, Globalfoundries Technology Conference in Munich & Shanghai and ICWE’s OEB Conference in Berlin
- Digital Marketing Management for company’s online presence
- Designing adverts for magazines/catalogues

Event Project Manager

Ljubljana Tourism

-	Representing Ljubljana Tourism at the events
-	Preparation of materials for the events
-	Communicating with exhibitors and participants
-	Managing database of exhibitors and participants
-	Writing post event analysis

Business (MICE) Tourism Assistant

-	Giving information to tourists
-	Communicating with customers and suppliers regarding goods and services offered by Ljubljana Tourism
-	Selling goods and services offered by Ljubljana Tourism

Information and Sales Assistant

-	 Collecting debiting bills in ERP system
-	 Issuing ordering forms in ERP system
-  Managing contracts database
-	 Contacting business partners

Assistant Finance Administration

Workspace Automation Specialist ➡️ Connecting technologies into automated systems to boost productivity and accelerate career growth ⤵️

I am a Google Workspace Senior Consultant at SoftwareOne, a leading global provider of software and cloud solutions. I have over two years of experience in helping customers adopt and optimize Google Workspace and other SaaS tools, such as Notion, Asana, Slack, and Miro. I am also an Adoption and Change Management (ACM) Certified Consultant, with a deep understanding of how to deliver effective and engaging change management strategies for digital transformation projects.

My mission is to empower businesses and organizations to leverage the potential of business technology, find ways to incorporate it into their workflows and train their teams to use it successfully. I am passionate about personal development and productivity with tech, and I enjoy sharing my discoveries and insights through my publications, LinkedIn posts, and co-creation of Notion Navigators, a community of Notion enthusiasts. I am always eager to learn new skills and technologies, and to connect with other professionals and experts in my field. If you are interested in working with me, please feel free to contact me via email or LinkedIn. I am excited to hear from you.

Dino Kovačević

Tamara Lottering

Level Access

- AI UX Research: led the research to find product-market fit and facilitated the ideation of an accessibility AI chatbot and AI audit summarizer, products used to improve efficiencies in customer and internal workflows. This work helped Level Access secure material investments from private equity firms for further AI research and development. 
- Quantitative Research: used NLP methods and Generative AI to synthesize themes of customer feedback from all disconnected channels. This analysis predicted customer churn, identified key gaps in the product and services, and continues to shape overall product and service delivery strategy.

Lead UX Researcher 

Previously eSSENTIAL Accessibility.

- Foundational research: led generative research using JTBD framework to identify core customer personas, journeys and segmentations. These artefacts continue to influence company wide sales and pre-sales motions and drive overall product strategy. 
- Strategic research: led research that drove the development of an accessibility testing tool that improved testing efficiency, reduced customer time-to-value by ~50% and has a projected revenue increase of $1.1m.
- Product strategy: continuously partner with senior leadership, product, design and engineering teams, providing actionable insights to drive product strategy and requirements.

Senior UX Researcher

The University of Edinburgh

Explainable AI Research: Runaway Models was designed and developed for a masters dissertation for the Design Informatics programme at the University of Edinburgh, and was awarded a Distinction. This research was accepted as a spotlight poster presentation at the ACM CHI Workshop on Human-Centered Perspectives in Explainable AI, and the UBC Designing for People Create Showcase. Read the paper here: https://www.dropbox.com/s/2bipugqsjdsuigy/HCXAI2022_paper_46.pdf?dl=0

- Ethics in AI: designed and developed a data-driven interactive article (‘Runaway Models’) to communicate language model bias in language models to lay audiences.
- Deep NLP: fine-tuned language models for various NLP tasks like machine translation and text generation using Python.
- User Research, Testing & Evaluation: ran rapid iterative testing and evaluation (RITE Method) with various users to improve the design and usability of ‘Runaway Models’.

The VisHub Lab, Explainable AI Researcher

Portex

- Product Strategy: cross-functional collaboration with senior leadership, design and engineers to drive strategy and prioritise product roadmap using mixed methods of research. Insights from my research and analysis have been used to launch the Portex web application.
- ResearchOps: established continuous mixed-methods research processes and practices.

- Data analysis & visualisation: analysed web, CRM and email marketing data to uncover insights and provide recommendations for SAP’s global digital marketing strategy.
- Dashboard Design & Reporting: built interactive dashboards, presentations and reports on business performance for business stakeholders across global teams.

Data Analyst

Emerald Health Therapeutics Inc.

- Data-driven insights: built interactive dashboards, presentations and reports that were used to build Emerald’s overarching vision and strategy and support international partnerships.
- Market research & analysis: led market research campaigns and analysed product trends, consumer usage and behaviour to identify and validate all product offerings. 
- Creative marketing: managed a creative agency that launched the Emerald master brand and all 4 consequent brands.

Business Intelligence Analyst

The University of British Columbia

HCI Research: Designed and implemented an explorative study called 'Haptic Speech' on the use of vibrotactile feedback to enhance intelligibility in acoustically noisy conditions by providing stimulation in a manner similar to the laryngeal vibrations felt during voiced speech.The final iteration of the study was published in the Canadian Acoustical Association (CAA) journal and received an A grade (82%). Read the paper here: https://jcaa.caa-aca.ca/index.php/jcaa/article/view/3247.

- UI/UX Design: designed and developed a stimulus delivery user interface system for study participants using Python.

Sensory Perception & Interaction Research Group, Research Assistant 

Department of Cognitive Systems, Teaching Assistant

Botswana Institute for Technology Research and Innovation - BITRI

HCI research: Led the preliminary research of an intelligent tutoring system (ITS) that is adaptive to various cognitive and learning styles, and designed for tablet and mobile devices. This project will be implemented in public primary schools across Botswana upon completion.

Research Assistant - HCI 

Harvard T.H. Chan School of Public Health

Public health research: Designed surveys, participant consent forms, study concept notes and protocols; and revised research proposals and applications to medical research ethics review boards for various public health projects used across Tanzania.

Research Assistant - Public Health

As a mixed-methods and AI-enabled researcher, I balance speed and research reliability from discovery to delivery to drive business outcomes.  5+ years working in startups and enterprises. Currently helping Level Access build human-centred AI-powered products to improve efficiencies in customer and internal team digital accessibility workflows. If you'd like to hire me or collaborate, learn more about my projects here: https://www.tamaralottering.com/

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Dino Kovačević

Tamara Lottering

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