SoftwareOne

Leading strategic implementation and optimization of Google Workspace (formerly G Suite) for enterprise clients across diverse industries. I leverage deep expertise in cloud collaboration tools to drive digital transformation and enhance productivity.

Key responsibilities:
- Conduct comprehensive needs assessments and develop tailored Google Workspace adoption strategies
- Design and execute complex migrations from legacy and/or competitive systems to Google Workspace
- Provide high-level technical consulting on Google Workspace architecture and security best practices
- Lead client teams to ensure seamless integration with existing IT infrastructure
- Deliver advanced training programs for IT staff and end-users
- Develop custom solutions using Google Workspace apps

Notable achievements:
- Reduced operational costs by 30% for a client with 1,500 users through strategic Google Workspace implementation
- Achieved 98% user adoption rate across multiple large-scale projects

Google Workspace Senior Consultant

As an Adoption and Change Management Certified Consultant I am an Adoption advisor and Change Manager with a deep understanding of the SWO Adoption and Change Management Framework and how it can be delivered to our customers.

By being a consultant I'm doing my best to provide our customers with best practices on adoption and change management, by levering knowledge and experiences, not just from the ACM perspective but also from a technical perspective.

In addition to the above, I'm able, as an ACM Consultant, to transfer the learnings into your day to day business to adopt the framework and help organizations drive change in the workplace, successfully introduce new technologies and unleash the full power of technology.

Adoption and Change Management Certified Consultant

As a Customer Success Manager, I'm ensuring that customers are consuming and utilizing all the products and services they purchased and that so they are achieving their goals and desired outcomes.
My speciality lies between Productivity, Collaboration and Technology.

My general responsibilities include:
▶ Working with CBDM (Customer Business Decision Maker) and Services team to develop an overall account plan to maximize opportunities and generate sales activity

▶ Overseeing and coordinating end-to-end service delivery for strategic accounts by working with the local and global services teams

▶ Acting as a primary point of contact, after service delivery, for questions and support regarding the service implemented

▶ Leading service requests and incidents procedures (registration is ITSM tool, assigning to expertise group, maintaining progress)

▶ Developing strong knowledge of leading industry trends and SoftwareONE service offerings through on-going training with software publishers and SoftwareONE Service teams

▶ Engaging in pre-sales activities and assisting in cross- and up-selling SoftwareONE service opportunities

▶ Working within the regional CSM team and participating in service improvement and development activities, such as performing CSAT surveys and customer interviews to determine how can we help customer more and better

▶ Preparing and leading QBR meetings from an operational perspective

▶ Ensuring customers are consuming all services they purchased

In addition to above:
✔ I have led the migration from Skype for Business to Teams(Only) in our country office, ensuring that all employees are migrated to Teams and that everything is working for them after the migration. To achieve this I educated myself on MS Teams and read about best practices and successfully coordinated with Global BiT Team. In order to successfully complete the project I hold a workshop for our country's team on best practices on the use Teams(Only).

Customer Success Manager - Microsoft M365 Modern Workplace Solutions

Cloudmission

Workspace Productivity Specialist

NoCodeOps

Innovation Fellow

Amutri

Customer Success Operations Manager

Notion Navigators

Co-creator of Notion Navigators | Notion Certified

LinkedIn Local - Ljubljana

LinkedIn Local is a global community of LinkedIn users designed to take online relationships offline to get to know people behind LinkedIn profiles.

I am proud that together with Manca Korelc we were able to bring the first LinkedIn Local events to Ljubljana and thus start this amazing community in Slovenia.

I warmly welcome you to all #LinkedInLocalLjubljana events!

LinkedIn Local Ljubljana Co-host #LinkedInLocalLjubljana

U.S. Department of State, International Exchange Alumni

Professional Fellow

Zavod Ypsilon

As a person in charge of sales and partnerships within our organisation, I am in touch with many people - building relationships with new prospects and maintaining relationships with current partners and clients.
Therefore I needed and wanted to set up a system in place which would help us track conversations with all our constituents, and even more important to help us support our impact efforts.

By testing a few CRM solutions I came to the conclusion that Salesforce Nonprofit Success Pack (NPSP) was the most suitable solution for our organisation and therefore I decided to implement it and do the administrative work for it.

Salesforce Administrator

As a Program Director I was responsible for program and project development of our organisation, as well as making sure that we are bringing in enough revenue to be financially stable. I am achieving this by partnering our organisation with companies who sponsor our projects or by offering our educational programs and workshops.

Some of my daily tasks and results we have achieved while being in this position:
- Maintaining relationships with our current partners and buyers -> secured renewals with our current partners

- Contacting and building relationships with new, potential partners and buyers -> build relationships and partnerships with some new (potential) partners and buyers

- Selling workshops and seminars to our customer -> by putting sales strategy in place we managed to increase sales and bring new revenue stream

- Building LinkedIn strategy as well as managing Ypsilon Institute’s LinkedIn activities for promotion and partnership development -> rebuilt LinkedIn strategy and took over communication on LinkedIn

- Performing workshops for our buyers on different topics, such as sales, digital marketing, personal branding etc.

- Overseeing organisation of community events as well as larger conferences -> brought LinkedIn Local events to Slovenia and successfully led the organisation of two larger conferences

Program Director - Programs/Revenue/Partnerships

Prior to my arrival, we agreed I will take administration of Slack which was already used within the organization, and that I will implement Asana and take administration of it.
I have successfully implemented and optimised both tools, also with additional apps, and both solutions are still used on a daily basis for work and project management, and collaboration and communication.

Asana and Slack Admin

Sales Manager

fielddrive

- Account Manager for accounts Leaders in Sports, Intracon and TMF Group. Also an Event Project Manager for their events.
- Assistant Account Manager for accounts Alteryx, Globalfoundries, ICWE and Keller Williams. Also an Assistant Event Project Manager for their events.
- Onsite Sales Representative at IBTM tradeshow
- Inside Sales Representative (contacting potential leads, building proposals)
- Event Project Manager - managing the company’s presence on tradeshows such as IBTM World, Barcelona and Event Tech Live, London
- Stand Manager - managing stand at IBTM
- Onsite Support Management on clients' events, such as Alteryx Inspire London, Globalfoundries Technology Conference in Munich & Shanghai and ICWE’s OEB Conference in Berlin
- Digital Marketing Management for company’s online presence
- Designing adverts for magazines/catalogues

Event Project Manager

Ljubljana Tourism

-	Representing Ljubljana Tourism at the events
-	Preparation of materials for the events
-	Communicating with exhibitors and participants
-	Managing database of exhibitors and participants
-	Writing post event analysis

Business (MICE) Tourism Assistant

-	Giving information to tourists
-	Communicating with customers and suppliers regarding goods and services offered by Ljubljana Tourism
-	Selling goods and services offered by Ljubljana Tourism

Information and Sales Assistant

-	 Collecting debiting bills in ERP system
-	 Issuing ordering forms in ERP system
-  Managing contracts database
-	 Contacting business partners

Assistant Finance Administration

Workspace Automation Specialist ➡️ Connecting technologies into automated systems to boost productivity and accelerate career growth ⤵️

I am a Google Workspace Senior Consultant at SoftwareOne, a leading global provider of software and cloud solutions. I have over two years of experience in helping customers adopt and optimize Google Workspace and other SaaS tools, such as Notion, Asana, Slack, and Miro. I am also an Adoption and Change Management (ACM) Certified Consultant, with a deep understanding of how to deliver effective and engaging change management strategies for digital transformation projects.

My mission is to empower businesses and organizations to leverage the potential of business technology, find ways to incorporate it into their workflows and train their teams to use it successfully. I am passionate about personal development and productivity with tech, and I enjoy sharing my discoveries and insights through my publications, LinkedIn posts, and co-creation of Notion Navigators, a community of Notion enthusiasts. I am always eager to learn new skills and technologies, and to connect with other professionals and experts in my field. If you are interested in working with me, please feel free to contact me via email or LinkedIn. I am excited to hear from you.

Dino Kovačević

Muck Rack

Product Marketing Manager

Ware2Go

Implemented competitive intelligence program for sales and customer success team enablement

Curated sales enablement materials such as battlecards, product one-pagers, talk tracks, and merchant-facing collateral

Developed product marketing briefs and assisted with go-to-market plans 

Conducted thorough market analysis for customer-centric alignment across target segments and personas

Streamlined user research, gathering insights from merchants to enhance product messaging and customer satisfaction

Effectively communicated customer profiles and personas to internal stakeholders 

Led webinars to update internal teams on product enhancements, promoting effective knowledge sharing and company-wide understanding

B2B SaaS

Associate Product Marketing Manager

READI Consulting, LLC

Developed strategic plans for rebranding initiatives, ensuring alignment with organizational objectives and market trends.

Strategically positioned solutions across diverse social media platforms, identifying optimal channels for targeted audiences, resulting in the successful acquisition of $160K+ in funding.

Orchestrated the management of photography and content curation assets to effectively market and launch a new product line, leveraging these resources to drive consumer engagement and sales growth.

Secured a $20K prize in the Verizon Forward for Good Challenge through effective use of design
thinking, customer discovery sessions, business model canvas creation, and competitive analysis.

Head of Product Marketing

No Name Creative

Representing social media accounts to help them grow and engage with their communities.

Key Achievements:
- Managed and assisted in growing accounts to over 40 thousand followers
- Built and managed influencer relationships
- Full service content creation and social media strategy

Marketing Content Manager

Intuit Mailchimp

While working at Mailchimp as a Product Marketing Intern I:
•	Assessed cross-channel onboarding capabilities to assist with revamping site assets to reduce churn and increase product adoption
•	Worked as a Product Marketer on Mobile App team to assist with new feature launch and planning for future marketing 
•	Participated in user research, brainstorming sessions and implementation of product strategy across Mobile, Customer Experience, Marketing Core Cloud and Dotcom teams

Product Marketing Intern

Bill Kaelin Marketing, Events and Consulting

While working as marketing intern at Bill Kaelin Marketing, I was responsible for assisting the Project Manager with marketing research, planning and attending client relationship meetings, and helping in the production of events and event marketing.

Key Achievements :-
- Investigated and researched local community members to assist in influencer marketing and community outreach; Presented analysis to project manager; Compiled and presented data in Excel
- Planned and hosted high-end events for corporate and local clients
- Assisted with social media marketing elements such as photography

Marketing Intern

Atlanta First Agency

While I was working as sales representative at Atlanta First Agency, I assisted in implemented direct sales campaigns for garnering additional sales through trade show events nationally.

Key Achievements:
- Bridged gap between vendors and Spanish speaking buyers in Atlanta, Georgia and Las Vegas, Nevada
- Coached in sales, brand representation, and customer service
- Assisted sales team with reaching daily goals surpassing $40K in sales per day per trade show

Sales Representative

As Marketing And Social Media Intern at Atlanta First Agency, I developed compelling marketing strategies, assisted in creating a digital marketing strategy and oversaw digital media components.

Key Achievements:
-Helped coordinate and execute the company's social media strategy, working across key social media channels including Instagram and LinkedIn
- Directed and shot the videography of events, interviews and apparel marts
- Learned and assisted with scheduling and planning events, obtaining sponsorships and initiating brand collaborations

Marketing And Social Media Intern

Starbucks

As Social Media Manager at Starbucks- Norcross, I conducted qualitative and quantitative analysis to assess a potential digital marketing strategy.In addition, I presented insights and recommendations to upper management for marketing budget and feedback.

Key Achievements:
- Managed, scheduled and curated content for Norcross location
- Involved community in creation of content and started promotions based on community feedback
- Created a monthly strategy for growth and created an actionable plan to utilize digital tools to raise brand awareness

Social Media Manager

As Barista Trainer at Starbucks, I became a Barista Trainer in which I trained over 30 employees about the culture, value and skills to become a Barista.

- Provided redirecting and reinforcing feedback for trainees and seasoned coworkers.
- Hosted team meetings and provided resources for professional development using Starbucks' Employee Site
- Taught employees how to handcraft beverages and work with different machinery.

Barista Trainer

I bridge the gap between our product and customers.

taplio

The Battle

Dino Kovačević

Jiana Zapata

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