SoftwareOne

Leading strategic implementation and optimization of Google Workspace (formerly G Suite) for enterprise clients across diverse industries. I leverage deep expertise in cloud collaboration tools to drive digital transformation and enhance productivity.

Key responsibilities:
- Conduct comprehensive needs assessments and develop tailored Google Workspace adoption strategies
- Design and execute complex migrations from legacy and/or competitive systems to Google Workspace
- Provide high-level technical consulting on Google Workspace architecture and security best practices
- Lead client teams to ensure seamless integration with existing IT infrastructure
- Deliver advanced training programs for IT staff and end-users
- Develop custom solutions using Google Workspace apps

Notable achievements:
- Reduced operational costs by 30% for a client with 1,500 users through strategic Google Workspace implementation
- Achieved 98% user adoption rate across multiple large-scale projects

Google Workspace Senior Consultant

As an Adoption and Change Management Certified Consultant I am an Adoption advisor and Change Manager with a deep understanding of the SWO Adoption and Change Management Framework and how it can be delivered to our customers.

By being a consultant I'm doing my best to provide our customers with best practices on adoption and change management, by levering knowledge and experiences, not just from the ACM perspective but also from a technical perspective.

In addition to the above, I'm able, as an ACM Consultant, to transfer the learnings into your day to day business to adopt the framework and help organizations drive change in the workplace, successfully introduce new technologies and unleash the full power of technology.

Adoption and Change Management Certified Consultant

As a Customer Success Manager, I'm ensuring that customers are consuming and utilizing all the products and services they purchased and that so they are achieving their goals and desired outcomes.
My speciality lies between Productivity, Collaboration and Technology.

My general responsibilities include:
▶ Working with CBDM (Customer Business Decision Maker) and Services team to develop an overall account plan to maximize opportunities and generate sales activity

▶ Overseeing and coordinating end-to-end service delivery for strategic accounts by working with the local and global services teams

▶ Acting as a primary point of contact, after service delivery, for questions and support regarding the service implemented

▶ Leading service requests and incidents procedures (registration is ITSM tool, assigning to expertise group, maintaining progress)

▶ Developing strong knowledge of leading industry trends and SoftwareONE service offerings through on-going training with software publishers and SoftwareONE Service teams

▶ Engaging in pre-sales activities and assisting in cross- and up-selling SoftwareONE service opportunities

▶ Working within the regional CSM team and participating in service improvement and development activities, such as performing CSAT surveys and customer interviews to determine how can we help customer more and better

▶ Preparing and leading QBR meetings from an operational perspective

▶ Ensuring customers are consuming all services they purchased

In addition to above:
✔ I have led the migration from Skype for Business to Teams(Only) in our country office, ensuring that all employees are migrated to Teams and that everything is working for them after the migration. To achieve this I educated myself on MS Teams and read about best practices and successfully coordinated with Global BiT Team. In order to successfully complete the project I hold a workshop for our country's team on best practices on the use Teams(Only).

Customer Success Manager - Microsoft M365 Modern Workplace Solutions

Cloudmission

Workspace Productivity Specialist

NoCodeOps

Innovation Fellow

Amutri

Customer Success Operations Manager

Notion Navigators

Co-creator of Notion Navigators | Notion Certified

LinkedIn Local - Ljubljana

LinkedIn Local is a global community of LinkedIn users designed to take online relationships offline to get to know people behind LinkedIn profiles.

I am proud that together with Manca Korelc we were able to bring the first LinkedIn Local events to Ljubljana and thus start this amazing community in Slovenia.

I warmly welcome you to all #LinkedInLocalLjubljana events!

LinkedIn Local Ljubljana Co-host #LinkedInLocalLjubljana

U.S. Department of State, International Exchange Alumni

Professional Fellow

Zavod Ypsilon

As a person in charge of sales and partnerships within our organisation, I am in touch with many people - building relationships with new prospects and maintaining relationships with current partners and clients.
Therefore I needed and wanted to set up a system in place which would help us track conversations with all our constituents, and even more important to help us support our impact efforts.

By testing a few CRM solutions I came to the conclusion that Salesforce Nonprofit Success Pack (NPSP) was the most suitable solution for our organisation and therefore I decided to implement it and do the administrative work for it.

Salesforce Administrator

As a Program Director I was responsible for program and project development of our organisation, as well as making sure that we are bringing in enough revenue to be financially stable. I am achieving this by partnering our organisation with companies who sponsor our projects or by offering our educational programs and workshops.

Some of my daily tasks and results we have achieved while being in this position:
- Maintaining relationships with our current partners and buyers -> secured renewals with our current partners

- Contacting and building relationships with new, potential partners and buyers -> build relationships and partnerships with some new (potential) partners and buyers

- Selling workshops and seminars to our customer -> by putting sales strategy in place we managed to increase sales and bring new revenue stream

- Building LinkedIn strategy as well as managing Ypsilon Institute’s LinkedIn activities for promotion and partnership development -> rebuilt LinkedIn strategy and took over communication on LinkedIn

- Performing workshops for our buyers on different topics, such as sales, digital marketing, personal branding etc.

- Overseeing organisation of community events as well as larger conferences -> brought LinkedIn Local events to Slovenia and successfully led the organisation of two larger conferences

Program Director - Programs/Revenue/Partnerships

Prior to my arrival, we agreed I will take administration of Slack which was already used within the organization, and that I will implement Asana and take administration of it.
I have successfully implemented and optimised both tools, also with additional apps, and both solutions are still used on a daily basis for work and project management, and collaboration and communication.

Asana and Slack Admin

Sales Manager

fielddrive

- Account Manager for accounts Leaders in Sports, Intracon and TMF Group. Also an Event Project Manager for their events.
- Assistant Account Manager for accounts Alteryx, Globalfoundries, ICWE and Keller Williams. Also an Assistant Event Project Manager for their events.
- Onsite Sales Representative at IBTM tradeshow
- Inside Sales Representative (contacting potential leads, building proposals)
- Event Project Manager - managing the company’s presence on tradeshows such as IBTM World, Barcelona and Event Tech Live, London
- Stand Manager - managing stand at IBTM
- Onsite Support Management on clients' events, such as Alteryx Inspire London, Globalfoundries Technology Conference in Munich & Shanghai and ICWE’s OEB Conference in Berlin
- Digital Marketing Management for company’s online presence
- Designing adverts for magazines/catalogues

Event Project Manager

Ljubljana Tourism

-	Representing Ljubljana Tourism at the events
-	Preparation of materials for the events
-	Communicating with exhibitors and participants
-	Managing database of exhibitors and participants
-	Writing post event analysis

Business (MICE) Tourism Assistant

-	Giving information to tourists
-	Communicating with customers and suppliers regarding goods and services offered by Ljubljana Tourism
-	Selling goods and services offered by Ljubljana Tourism

Information and Sales Assistant

-	 Collecting debiting bills in ERP system
-	 Issuing ordering forms in ERP system
-  Managing contracts database
-	 Contacting business partners

Assistant Finance Administration

Workspace Automation Specialist ➡️ Connecting technologies into automated systems to boost productivity and accelerate career growth ⤵️

I am a Google Workspace Senior Consultant at SoftwareOne, a leading global provider of software and cloud solutions. I have over two years of experience in helping customers adopt and optimize Google Workspace and other SaaS tools, such as Notion, Asana, Slack, and Miro. I am also an Adoption and Change Management (ACM) Certified Consultant, with a deep understanding of how to deliver effective and engaging change management strategies for digital transformation projects.

My mission is to empower businesses and organizations to leverage the potential of business technology, find ways to incorporate it into their workflows and train their teams to use it successfully. I am passionate about personal development and productivity with tech, and I enjoy sharing my discoveries and insights through my publications, LinkedIn posts, and co-creation of Notion Navigators, a community of Notion enthusiasts. I am always eager to learn new skills and technologies, and to connect with other professionals and experts in my field. If you are interested in working with me, please feel free to contact me via email or LinkedIn. I am excited to hear from you.

Dino Kovačević

Pathway Consulting, LLC

•	Developed multi-year strategies for C-Suites geared at improving customer experience, operational transparency and synergy opportunities 
•	Innovated and launched contact management strategies to increase revenue through ramping membership engagement of 35%.
•	Led strategic workforce planning and digital adoption initiative that drove eNPS and cNPS
•	Developed and implemented ESG initiatives improving procurement and labor policies that have led to enhanced efficiency, sustainability, and secured higher benchmarking rankings, increasing revenue while bettering experiences for partners

Principal Consultant

Dell Technologies

• Focused on strategic development and execution, diverse financial operations, and effective communication to drive excellence and success across multi-million project portfolio
• Spearheaded the development of a comprehensive governance framework to guide workforce management and shape future strategies, reducing the footprint from 257 major and minor in-person office locations to 23 major centers worldwide
• Led the transformation from 24% automated assistance to 90% in 2023 through the creation of a 3-year dynamic automation plan outlining clear objectives and key results
• Steered strategies aligned with specific role objectives, integrating these strategies into the performance plans of each team member to maximize accountability and productivity
• Leveraged robust change management leadership to drive career development, improve the employer net score, and enhance employee morale and satisfaction during a challenging workforce reduction
• Collaborated with the business to deliver extensive automation projects, achieving an impressive $200M in cost savings and 400 hours in overall reduction, as well as positively impacting the 5K employees and accomplishing corporate deliverables and priorities
• Crafted an accountability framework aimed at measuring success through sales productivity, striving to establish a scalable, long term sales enablement ecosystem

Director, Governance & Chief of Staff Global Business Services

• Directed a staff of 16 direct reports and a 120+ person global team while managing a $5M budget, conveying the operational tone and strategy to deliver exceptional automation outcomes consistently
• Led change management initiatives and strategic planning for order management, order audits, and customer care functions impacting 3K employees
• Provided first-rate leadership to attain a net promoter score of 91%, surpassing the company average by a remarkable 20 points
• Distinguished as a source for best-in-class talent, utilizing a proactive approach to talent development to foster confidence and success and advance more careers than any other leader

Senior Manager of Projects and Programs, Global Business Services

• Oversaw a high-performing team of 40 indirect senior analysts within the US, cultivating collaboration, productivity, and goal achievement
• As a certified ISO 9001 auditor, charged with identifying risks and revamping the supply chain and order systems through defect elimination, demonstrating a commitment to quality and continuous improvement
• Transformed the tone of the role, employing data as a tool to empower success in employees and drive organizational growth
• Demonstrated expertise in Six Sigma Lean methodology, championing common goals to strengthen productivity and efficiency and improve overall performance
• Optimized the IT program, increasing sales conversion by 19%, decreasing inbound customer contacts by 8%, and reducing order fulfillment time by 3 days
• Championed transformative initiatives, reducing sales and order management escalations by 17% YOY and mitigating 550K+ global incidents encompassing 18 cross-functional teams within finance and customer support
• Successfully aligned global processes and statements of work with outsourcing partners, generating a 42% improvement in service level agreements triggering customer escalations
• Forged and owned a strong relationship with the global Better Business Bureau, reducing order management contact volume by 7%

Program Consultant & Relationship Manager, Global Business Services

• Diligently governed delivery expectations and processes to accelerate on-time delivery of warranty dispatches from 77% to 94% for global warranty supply-chain dispatches valued at $5.5M
• Instrumental in revitalizing the supply chain through an extensive redesign, leading to enhanced service execution and order delivery commitments
• Headed and owned the global standard support infrastructure, including contingency sites and continuity plans, leading to dramatic improvements in productivity and cost reduction
• Performed meticulous root cause analysis, identifying 20+ opportunities for improvement, expertly distinguishing root causes from systematic issues, and increasing on-time performance by 10%
• Initiated a quarterly certification program and implemented software advancements to upgrade technician diagnostics, decreasing necessary parts per dispatch by 13%

Project Management Advisor, Global Services & Support

Ben Duperroir is a seasoned global business leader, entrepreneur, and passionate advocate for community development. With over 17 years of experience driving organizational transformation and empowering teams, Ben has made a lasting impact in both corporate America and the entrepreneurial world.

As the Founding Principal Consultant at Pathway Consulting, Ben partners with C-Suite executives to deliver transformative strategies in operational efficiency, digital transformation, and sustainability. Through his innovative approach, Ben helps organizations achieve measurable outcomes, such as increasing engagement by 35%, optimizing workforce planning, and leading ESG initiatives that boost operational benchmarks and sustainability rankings.

Before launching Pathway Consulting, Ben spent more than a decade in strategic leadership roles at Dell Technologies, where he spearheaded large-scale transformation initiatives, including the consolidation of 257 global office locations into 23 major hubs and the implementation of automation projects that delivered $200M in cost savings. His leadership style, rooted in emotional intelligence and a growth mindset, has helped advance countless careers and foster high-performing teams that achieve strategic goals.

Ben’s commitment to community extends beyond business. He serves on multiple boards dedicated to improving education, supporting foster youth, and driving local economic growth. As President of the Manor Schoolhouse Foundation, he led initiatives that eliminated student lunch debt, secured federal grants to provide free meals for all students, and facilitated the turnaround of underperforming schools into high-achieving institutions.

Whether guiding executives through complex transformations or collaborating with nonprofits to uplift communities, Ben is driven by a passion for continuous improvement, innovation, and creating meaningful impact.

In addition to his professional and philanthropic pursuits, Ben is an advocate for small businesses, leveraging his entrepreneurial spirit to support their growth and success. He remains deeply involved in Central Texas, fostering relationships that extend beyond transactions and creating lasting value for clients, colleagues, and his community.

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