SoftwareOne

Leading strategic implementation and optimization of Google Workspace (formerly G Suite) for enterprise clients across diverse industries. I leverage deep expertise in cloud collaboration tools to drive digital transformation and enhance productivity.

Key responsibilities:
- Conduct comprehensive needs assessments and develop tailored Google Workspace adoption strategies
- Design and execute complex migrations from legacy and/or competitive systems to Google Workspace
- Provide high-level technical consulting on Google Workspace architecture and security best practices
- Lead client teams to ensure seamless integration with existing IT infrastructure
- Deliver advanced training programs for IT staff and end-users
- Develop custom solutions using Google Workspace apps

Notable achievements:
- Reduced operational costs by 30% for a client with 1,500 users through strategic Google Workspace implementation
- Achieved 98% user adoption rate across multiple large-scale projects

Google Workspace Senior Consultant

As an Adoption and Change Management Certified Consultant I am an Adoption advisor and Change Manager with a deep understanding of the SWO Adoption and Change Management Framework and how it can be delivered to our customers.

By being a consultant I'm doing my best to provide our customers with best practices on adoption and change management, by levering knowledge and experiences, not just from the ACM perspective but also from a technical perspective.

In addition to the above, I'm able, as an ACM Consultant, to transfer the learnings into your day to day business to adopt the framework and help organizations drive change in the workplace, successfully introduce new technologies and unleash the full power of technology.

Adoption and Change Management Certified Consultant

As a Customer Success Manager, I'm ensuring that customers are consuming and utilizing all the products and services they purchased and that so they are achieving their goals and desired outcomes.
My speciality lies between Productivity, Collaboration and Technology.

My general responsibilities include:
▶ Working with CBDM (Customer Business Decision Maker) and Services team to develop an overall account plan to maximize opportunities and generate sales activity

▶ Overseeing and coordinating end-to-end service delivery for strategic accounts by working with the local and global services teams

▶ Acting as a primary point of contact, after service delivery, for questions and support regarding the service implemented

▶ Leading service requests and incidents procedures (registration is ITSM tool, assigning to expertise group, maintaining progress)

▶ Developing strong knowledge of leading industry trends and SoftwareONE service offerings through on-going training with software publishers and SoftwareONE Service teams

▶ Engaging in pre-sales activities and assisting in cross- and up-selling SoftwareONE service opportunities

▶ Working within the regional CSM team and participating in service improvement and development activities, such as performing CSAT surveys and customer interviews to determine how can we help customer more and better

▶ Preparing and leading QBR meetings from an operational perspective

▶ Ensuring customers are consuming all services they purchased

In addition to above:
✔ I have led the migration from Skype for Business to Teams(Only) in our country office, ensuring that all employees are migrated to Teams and that everything is working for them after the migration. To achieve this I educated myself on MS Teams and read about best practices and successfully coordinated with Global BiT Team. In order to successfully complete the project I hold a workshop for our country's team on best practices on the use Teams(Only).

Customer Success Manager - Microsoft M365 Modern Workplace Solutions

Cloudmission

Workspace Productivity Specialist

NoCodeOps

Innovation Fellow

Amutri

Customer Success Operations Manager

Notion Navigators

Co-creator of Notion Navigators | Notion Certified

LinkedIn Local - Ljubljana

LinkedIn Local is a global community of LinkedIn users designed to take online relationships offline to get to know people behind LinkedIn profiles.

I am proud that together with Manca Korelc we were able to bring the first LinkedIn Local events to Ljubljana and thus start this amazing community in Slovenia.

I warmly welcome you to all #LinkedInLocalLjubljana events!

LinkedIn Local Ljubljana Co-host #LinkedInLocalLjubljana

U.S. Department of State, International Exchange Alumni

Professional Fellow

Zavod Ypsilon

As a person in charge of sales and partnerships within our organisation, I am in touch with many people - building relationships with new prospects and maintaining relationships with current partners and clients.
Therefore I needed and wanted to set up a system in place which would help us track conversations with all our constituents, and even more important to help us support our impact efforts.

By testing a few CRM solutions I came to the conclusion that Salesforce Nonprofit Success Pack (NPSP) was the most suitable solution for our organisation and therefore I decided to implement it and do the administrative work for it.

Salesforce Administrator

As a Program Director I was responsible for program and project development of our organisation, as well as making sure that we are bringing in enough revenue to be financially stable. I am achieving this by partnering our organisation with companies who sponsor our projects or by offering our educational programs and workshops.

Some of my daily tasks and results we have achieved while being in this position:
- Maintaining relationships with our current partners and buyers -> secured renewals with our current partners

- Contacting and building relationships with new, potential partners and buyers -> build relationships and partnerships with some new (potential) partners and buyers

- Selling workshops and seminars to our customer -> by putting sales strategy in place we managed to increase sales and bring new revenue stream

- Building LinkedIn strategy as well as managing Ypsilon Institute’s LinkedIn activities for promotion and partnership development -> rebuilt LinkedIn strategy and took over communication on LinkedIn

- Performing workshops for our buyers on different topics, such as sales, digital marketing, personal branding etc.

- Overseeing organisation of community events as well as larger conferences -> brought LinkedIn Local events to Slovenia and successfully led the organisation of two larger conferences

Program Director - Programs/Revenue/Partnerships

Prior to my arrival, we agreed I will take administration of Slack which was already used within the organization, and that I will implement Asana and take administration of it.
I have successfully implemented and optimised both tools, also with additional apps, and both solutions are still used on a daily basis for work and project management, and collaboration and communication.

Asana and Slack Admin

Sales Manager

fielddrive

- Account Manager for accounts Leaders in Sports, Intracon and TMF Group. Also an Event Project Manager for their events.
- Assistant Account Manager for accounts Alteryx, Globalfoundries, ICWE and Keller Williams. Also an Assistant Event Project Manager for their events.
- Onsite Sales Representative at IBTM tradeshow
- Inside Sales Representative (contacting potential leads, building proposals)
- Event Project Manager - managing the company’s presence on tradeshows such as IBTM World, Barcelona and Event Tech Live, London
- Stand Manager - managing stand at IBTM
- Onsite Support Management on clients' events, such as Alteryx Inspire London, Globalfoundries Technology Conference in Munich & Shanghai and ICWE’s OEB Conference in Berlin
- Digital Marketing Management for company’s online presence
- Designing adverts for magazines/catalogues

Event Project Manager

Ljubljana Tourism

-	Representing Ljubljana Tourism at the events
-	Preparation of materials for the events
-	Communicating with exhibitors and participants
-	Managing database of exhibitors and participants
-	Writing post event analysis

Business (MICE) Tourism Assistant

-	Giving information to tourists
-	Communicating with customers and suppliers regarding goods and services offered by Ljubljana Tourism
-	Selling goods and services offered by Ljubljana Tourism

Information and Sales Assistant

-	 Collecting debiting bills in ERP system
-	 Issuing ordering forms in ERP system
-  Managing contracts database
-	 Contacting business partners

Assistant Finance Administration

Workspace Automation Specialist ➡️ Connecting technologies into automated systems to boost productivity and accelerate career growth ⤵️

I am a Google Workspace Senior Consultant at SoftwareOne, a leading global provider of software and cloud solutions. I have over two years of experience in helping customers adopt and optimize Google Workspace and other SaaS tools, such as Notion, Asana, Slack, and Miro. I am also an Adoption and Change Management (ACM) Certified Consultant, with a deep understanding of how to deliver effective and engaging change management strategies for digital transformation projects.

My mission is to empower businesses and organizations to leverage the potential of business technology, find ways to incorporate it into their workflows and train their teams to use it successfully. I am passionate about personal development and productivity with tech, and I enjoy sharing my discoveries and insights through my publications, LinkedIn posts, and co-creation of Notion Navigators, a community of Notion enthusiasts. I am always eager to learn new skills and technologies, and to connect with other professionals and experts in my field. If you are interested in working with me, please feel free to contact me via email or LinkedIn. I am excited to hear from you.

Dino Kovačević

Anthology Inc

Researching and understanding the problems of instructors and students; being able to accurately and thoroughly articulate requirements which strive to solve the problems identified
• Prioritizing requirements based on quantitative and qualitative evidence in a manner that best supports Anthology’s business goals
• Communicating to customers and internal stakeholders about the product itself, upcoming releases, and product roadmaps
• Coordinating closely with other divisions of Anthology to ensure cohesive solutions and capabilities
• Working closely with the senior product leadership team to inform the strategic direction and Learn product roadmap
• Obtaining feedback from users, customers, Sales, Engineering, and other constituencies
• Maintaining awareness of trends in education and technology as well as competitive positioning

Product Manager

* Ensuring that the product aligns with the company’s mission and goals.

* Evaluating data and insights for comprehensive strategy and initiative planning.
* Using data and analytics as a basis for road mapping.
* Facilitating negotiation priority between stakeholders to ensure the highest quality product is delivered.
* Establishing initiatives and aligning with cross-functional product and organizational goals

* Collaborating with Product Design team, Product Management, the Scrum team, and other stakeholders to establish timeline workflows, benchmarks, goals, and detailed requirements.

Product Owner | Learn Ultra

Ilumno

* Liderar y movilizar al negocio para la definición e implementación de nuevos proyectos con metodología tradicional y/o ágil, integrando equipos multidisciplinarios, presenciales y a distancia.
* Impulsar los proyectos relacionados con análisis de datos, que tenga la capacidad de anticiparse a las necesidades del negocio que respalden la toma de decisiones.
* Direccionar el modelo de Servicio y Retención desarrollado para las alianzas Ilumno con el fin de apalancar los objetivos estratégicos definidos por la compañía.

Jefe Servicio y Permanencia

* Realizar la planeación estratégica y proveer la guía técnica y de arquitectura a los equipos de proyectos tecnológicos para el aseguramiento de la operación y gestión del estudiante durante su ciclo de vida, asegurando el cumplimiento de las metas de servicio y retención.
﮲* Liderar y asegurar el diseño, implementación y cumplimiento de los procesos, productos y mejores prácticas del modelo deservicio en cada una de las universidades de la red para los países de Colombia, México y Brasil.

Líder Servicio y Permanencia

Corporación Universitaria Minuto de Dios

* Formular el direccionamiento estratégico y puesta en marcha de proyectos de desarrollo social apalancado por el desarrollo tecnológico creados por la institución y las comunidades en las regiones de Cundinamarca.
* Formular, ejecutar, evaluar y controlar los lineamientos del área de Proyección Social de la Sede, asegurando su concordancia con la misión institucional, el modelo educativo y el plan de desarrollo de la institución. 
* Liderar en conjunto con calidad académica en la Universidad Minuto de Dios RCM, la renovación y solicitud de nuevos registros académicos.
* Formular y direccionar la puesta en marcha de investigaciones de innovación social.

Director Proyección Social Sede Cundinamarca

Dirigir y promover el apoyo tecnológico en los procesos académicos, gestionando:

• el soporte tecnológico para el desarrollo tanto del modelo de educación virtual y a distancia como para la estrategia de la virtualidad como apoyo a la presencialidad.
• la investigación y desarrollo de productos tecnológicos, soportando el desarrollo de la infraestructura IT para la gestión académica de la sede, manejando protocolos de eficiencia en la atención a los procesos administrativos del cliente interno y externo.
• la prestación y el soporte IT en la contextualización regional, mejorando la comunicación y manejo de información entre los programas académicos de la Sede.

Director Unidad Virtual Sede Cundinamarca

Universidad de Los Andes

Apoyé las actividades académicas de laboratorio y secciones complementarias los cursos a nivel pregrado, además de realizar investigaciones para el grupo de Automatización GIAP.

Desarrollé de sistemas de control en plataformas hardware/software para simulación en Tiempo Real de proyectos en tecnología.

Asistente Graduado de Laboratorio

Ingeniero Electrónico con Magister en Ingeniería Electrónica y computadores, bilingüe, con 6 años de experiencia en planeación estratégica, inteligencia de negocios e implementación de proyectos de transformación digital. Experiencia de 4 años en gestión de programas en línea (OPM), enfocándose en retención de estudiantes y servicios académicos. Además, tengo 3 años de experiencia en calidad académica en la Universidad Minuto de Dios, donde me he desempeñado en la renovación y solicitud de nuevos registros académicos, desarrollando indicadores de retención, servicio y experiencia del estudiante en el ciclo académico.

Me caracterizo por ser una persona con pensamiento analítico y estratégico, con gran capacidad investigativa y una alta orientación a resultados con un enfoque estructurado de trabajo. Apasionado al aprendizaje y las nuevas tecnologías.

taplio

The Battle

Dino Kovačević

Camilo A. Domínguez Bonilla

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