SoftwareOne

Leading strategic implementation and optimization of Google Workspace (formerly G Suite) for enterprise clients across diverse industries. I leverage deep expertise in cloud collaboration tools to drive digital transformation and enhance productivity.

Key responsibilities:
- Conduct comprehensive needs assessments and develop tailored Google Workspace adoption strategies
- Design and execute complex migrations from legacy and/or competitive systems to Google Workspace
- Provide high-level technical consulting on Google Workspace architecture and security best practices
- Lead client teams to ensure seamless integration with existing IT infrastructure
- Deliver advanced training programs for IT staff and end-users
- Develop custom solutions using Google Workspace apps

Notable achievements:
- Reduced operational costs by 30% for a client with 1,500 users through strategic Google Workspace implementation
- Achieved 98% user adoption rate across multiple large-scale projects

Google Workspace Senior Consultant

As an Adoption and Change Management Certified Consultant I am an Adoption advisor and Change Manager with a deep understanding of the SWO Adoption and Change Management Framework and how it can be delivered to our customers.

By being a consultant I'm doing my best to provide our customers with best practices on adoption and change management, by levering knowledge and experiences, not just from the ACM perspective but also from a technical perspective.

In addition to the above, I'm able, as an ACM Consultant, to transfer the learnings into your day to day business to adopt the framework and help organizations drive change in the workplace, successfully introduce new technologies and unleash the full power of technology.

Adoption and Change Management Certified Consultant

As a Customer Success Manager, I'm ensuring that customers are consuming and utilizing all the products and services they purchased and that so they are achieving their goals and desired outcomes.
My speciality lies between Productivity, Collaboration and Technology.

My general responsibilities include:
▶ Working with CBDM (Customer Business Decision Maker) and Services team to develop an overall account plan to maximize opportunities and generate sales activity

▶ Overseeing and coordinating end-to-end service delivery for strategic accounts by working with the local and global services teams

▶ Acting as a primary point of contact, after service delivery, for questions and support regarding the service implemented

▶ Leading service requests and incidents procedures (registration is ITSM tool, assigning to expertise group, maintaining progress)

▶ Developing strong knowledge of leading industry trends and SoftwareONE service offerings through on-going training with software publishers and SoftwareONE Service teams

▶ Engaging in pre-sales activities and assisting in cross- and up-selling SoftwareONE service opportunities

▶ Working within the regional CSM team and participating in service improvement and development activities, such as performing CSAT surveys and customer interviews to determine how can we help customer more and better

▶ Preparing and leading QBR meetings from an operational perspective

▶ Ensuring customers are consuming all services they purchased

In addition to above:
✔ I have led the migration from Skype for Business to Teams(Only) in our country office, ensuring that all employees are migrated to Teams and that everything is working for them after the migration. To achieve this I educated myself on MS Teams and read about best practices and successfully coordinated with Global BiT Team. In order to successfully complete the project I hold a workshop for our country's team on best practices on the use Teams(Only).

Customer Success Manager - Microsoft M365 Modern Workplace Solutions

Cloudmission

Workspace Productivity Specialist

NoCodeOps

Innovation Fellow

Amutri

Customer Success Operations Manager

Notion Navigators

Co-creator of Notion Navigators | Notion Certified

LinkedIn Local - Ljubljana

LinkedIn Local is a global community of LinkedIn users designed to take online relationships offline to get to know people behind LinkedIn profiles.

I am proud that together with Manca Korelc we were able to bring the first LinkedIn Local events to Ljubljana and thus start this amazing community in Slovenia.

I warmly welcome you to all #LinkedInLocalLjubljana events!

LinkedIn Local Ljubljana Co-host #LinkedInLocalLjubljana

U.S. Department of State, International Exchange Alumni

Professional Fellow

Zavod Ypsilon

As a person in charge of sales and partnerships within our organisation, I am in touch with many people - building relationships with new prospects and maintaining relationships with current partners and clients.
Therefore I needed and wanted to set up a system in place which would help us track conversations with all our constituents, and even more important to help us support our impact efforts.

By testing a few CRM solutions I came to the conclusion that Salesforce Nonprofit Success Pack (NPSP) was the most suitable solution for our organisation and therefore I decided to implement it and do the administrative work for it.

Salesforce Administrator

As a Program Director I was responsible for program and project development of our organisation, as well as making sure that we are bringing in enough revenue to be financially stable. I am achieving this by partnering our organisation with companies who sponsor our projects or by offering our educational programs and workshops.

Some of my daily tasks and results we have achieved while being in this position:
- Maintaining relationships with our current partners and buyers -> secured renewals with our current partners

- Contacting and building relationships with new, potential partners and buyers -> build relationships and partnerships with some new (potential) partners and buyers

- Selling workshops and seminars to our customer -> by putting sales strategy in place we managed to increase sales and bring new revenue stream

- Building LinkedIn strategy as well as managing Ypsilon Institute’s LinkedIn activities for promotion and partnership development -> rebuilt LinkedIn strategy and took over communication on LinkedIn

- Performing workshops for our buyers on different topics, such as sales, digital marketing, personal branding etc.

- Overseeing organisation of community events as well as larger conferences -> brought LinkedIn Local events to Slovenia and successfully led the organisation of two larger conferences

Program Director - Programs/Revenue/Partnerships

Prior to my arrival, we agreed I will take administration of Slack which was already used within the organization, and that I will implement Asana and take administration of it.
I have successfully implemented and optimised both tools, also with additional apps, and both solutions are still used on a daily basis for work and project management, and collaboration and communication.

Asana and Slack Admin

Sales Manager

fielddrive

- Account Manager for accounts Leaders in Sports, Intracon and TMF Group. Also an Event Project Manager for their events.
- Assistant Account Manager for accounts Alteryx, Globalfoundries, ICWE and Keller Williams. Also an Assistant Event Project Manager for their events.
- Onsite Sales Representative at IBTM tradeshow
- Inside Sales Representative (contacting potential leads, building proposals)
- Event Project Manager - managing the company’s presence on tradeshows such as IBTM World, Barcelona and Event Tech Live, London
- Stand Manager - managing stand at IBTM
- Onsite Support Management on clients' events, such as Alteryx Inspire London, Globalfoundries Technology Conference in Munich & Shanghai and ICWE’s OEB Conference in Berlin
- Digital Marketing Management for company’s online presence
- Designing adverts for magazines/catalogues

Event Project Manager

Ljubljana Tourism

-	Representing Ljubljana Tourism at the events
-	Preparation of materials for the events
-	Communicating with exhibitors and participants
-	Managing database of exhibitors and participants
-	Writing post event analysis

Business (MICE) Tourism Assistant

-	Giving information to tourists
-	Communicating with customers and suppliers regarding goods and services offered by Ljubljana Tourism
-	Selling goods and services offered by Ljubljana Tourism

Information and Sales Assistant

-	 Collecting debiting bills in ERP system
-	 Issuing ordering forms in ERP system
-  Managing contracts database
-	 Contacting business partners

Assistant Finance Administration

Workspace Automation Specialist ➡️ Connecting technologies into automated systems to boost productivity and accelerate career growth ⤵️

I am a Google Workspace Senior Consultant at SoftwareOne, a leading global provider of software and cloud solutions. I have over two years of experience in helping customers adopt and optimize Google Workspace and other SaaS tools, such as Notion, Asana, Slack, and Miro. I am also an Adoption and Change Management (ACM) Certified Consultant, with a deep understanding of how to deliver effective and engaging change management strategies for digital transformation projects.

My mission is to empower businesses and organizations to leverage the potential of business technology, find ways to incorporate it into their workflows and train their teams to use it successfully. I am passionate about personal development and productivity with tech, and I enjoy sharing my discoveries and insights through my publications, LinkedIn posts, and co-creation of Notion Navigators, a community of Notion enthusiasts. I am always eager to learn new skills and technologies, and to connect with other professionals and experts in my field. If you are interested in working with me, please feel free to contact me via email or LinkedIn. I am excited to hear from you.

Dino Kovačević

Open to new opportunities

Strategic User Experience Design and Product Leader 

Boston Consulting Group (BCG)

→ Developed product and experience strategy on a multi-year global Microsoft 365 digital transformation program impacting 32,000+ employees.

→ Partnered closely with SaaS Engineering, Change Management, and IT Security teams to deploy OneDrive and SharePoint Online and migrate 1PB of data from Egnyte, which involved strategizing and managing key aspects of the cloud migration process.
- Developed a continuous improvement research plan to optimise and champion the user experience through continuous feedback loops, achieving an 11% higher employee satisfaction.

→ Streamlined BCG consultants' access to MS Teams, increasing employee satisfaction by 14% and reducing turnaround time by 86%.

→ Directed and executed global mixed-method research initiatives that shaped strategic vision, user experience, and feature prioritization, including leading the transition from Webex to Zoom, which drove a 34% increase in employee satisfaction.

→ Standardized research best practices adopted across global teams.

→ Led the definition and tracking of KPIs.

→ Developed and prioritised product roadmaps, defined user stories, and maintained product backlogs.

→ Defined and facilitated ideation sessions and problem-solving workshops.

→ Supported Change Management strategy planning and delivery.

→ Created best practice guidelines for effective product usage.

→ Hired, mentored and developed a UX Research and Design team.

Global Director, Design Strategy

UX Director

Senior UX Lead

UX Senior Manager

The Economist

→ Collaborated with senior stakeholders and cross-functional teams to deliver transformation initiatives, including Economist.com re-design and Print and Digital Subscriptions Unbundling, resulting in a 134% increase in circulation revenue.

→ Partnered closely with the Editorial, Marketing and Product teams to generate and test hypotheses to improve conversion, retention, customer satisfaction, and engagement.

→ Created and tested new subscription options user flows, low and high-fidelity wireframes and prototypes, and optimized subscription journeys and payment experience.
 
→ Applied the Design Thinking process to Economist.com re-design; developed and executed a mixed method research and testing strategy including co-creation, focus groups, user interviews, surveys, user feedback, remote usability testing and A/B testing.

→ Established a new cost-effective and efficient system to collect, analyse, manage, and present feedback from over 20,000 readers during the nine-month incremental release.

→ Assessed the impact on users and facilitated a seamless migration of Economist.com from legacy system based on ColdFusion and Oracle to Drupal.

→ Re-designed and optimized 'My Account' based on insights derived from customer service logs, user feedback and competitors analysis.

→ Hired, led and developed a team of UX and Product Designers.

Senior Manager, Experience Design

User Experience Manager

Virgin Media

→ Developed and executed a mixed-method research plan, including persona development, to define a clear vision for Virginmedia.com redesign.

→ Created and tested low and high-fidelity wireframes and prototypes.

→ Championed the adoption of a user-centered design approach and the successful integration of User Experience in Agile.
 
→ Hired, led and developed a team of UX Designers.

Experience Designer

Incisive Media

→ Conducted UX and market research

→ Designed and developed three B2B financial magazine websites.

Web Designer/Developer

Strategic UX Design and Product leader experienced in delivering significant business value across diverse industries. Skilled in deriving actionable insights, defining success metrics, and developing effective experience and product strategies that drive results. Adept at leading and coordinating cross-functional and cross-team programs in an Agile environment, influencing senior leadership, and fostering consensus across diverse and distributed teams.

taplio

The Battle

Dino Kovačević

Anna Coppola

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