SoftwareOne

Leading strategic implementation and optimization of Google Workspace (formerly G Suite) for enterprise clients across diverse industries. I leverage deep expertise in cloud collaboration tools to drive digital transformation and enhance productivity.

Key responsibilities:
- Conduct comprehensive needs assessments and develop tailored Google Workspace adoption strategies
- Design and execute complex migrations from legacy and/or competitive systems to Google Workspace
- Provide high-level technical consulting on Google Workspace architecture and security best practices
- Lead client teams to ensure seamless integration with existing IT infrastructure
- Deliver advanced training programs for IT staff and end-users
- Develop custom solutions using Google Workspace apps

Notable achievements:
- Reduced operational costs by 30% for a client with 1,500 users through strategic Google Workspace implementation
- Achieved 98% user adoption rate across multiple large-scale projects

Google Workspace Senior Consultant

As an Adoption and Change Management Certified Consultant I am an Adoption advisor and Change Manager with a deep understanding of the SWO Adoption and Change Management Framework and how it can be delivered to our customers.

By being a consultant I'm doing my best to provide our customers with best practices on adoption and change management, by levering knowledge and experiences, not just from the ACM perspective but also from a technical perspective.

In addition to the above, I'm able, as an ACM Consultant, to transfer the learnings into your day to day business to adopt the framework and help organizations drive change in the workplace, successfully introduce new technologies and unleash the full power of technology.

Adoption and Change Management Certified Consultant

As a Customer Success Manager, I'm ensuring that customers are consuming and utilizing all the products and services they purchased and that so they are achieving their goals and desired outcomes.
My speciality lies between Productivity, Collaboration and Technology.

My general responsibilities include:
▶ Working with CBDM (Customer Business Decision Maker) and Services team to develop an overall account plan to maximize opportunities and generate sales activity

▶ Overseeing and coordinating end-to-end service delivery for strategic accounts by working with the local and global services teams

▶ Acting as a primary point of contact, after service delivery, for questions and support regarding the service implemented

▶ Leading service requests and incidents procedures (registration is ITSM tool, assigning to expertise group, maintaining progress)

▶ Developing strong knowledge of leading industry trends and SoftwareONE service offerings through on-going training with software publishers and SoftwareONE Service teams

▶ Engaging in pre-sales activities and assisting in cross- and up-selling SoftwareONE service opportunities

▶ Working within the regional CSM team and participating in service improvement and development activities, such as performing CSAT surveys and customer interviews to determine how can we help customer more and better

▶ Preparing and leading QBR meetings from an operational perspective

▶ Ensuring customers are consuming all services they purchased

In addition to above:
✔ I have led the migration from Skype for Business to Teams(Only) in our country office, ensuring that all employees are migrated to Teams and that everything is working for them after the migration. To achieve this I educated myself on MS Teams and read about best practices and successfully coordinated with Global BiT Team. In order to successfully complete the project I hold a workshop for our country's team on best practices on the use Teams(Only).

Customer Success Manager - Microsoft M365 Modern Workplace Solutions

Cloudmission

Workspace Productivity Specialist

NoCodeOps

Innovation Fellow

Amutri

Customer Success Operations Manager

Notion Navigators

Co-creator of Notion Navigators | Notion Certified

LinkedIn Local - Ljubljana

LinkedIn Local is a global community of LinkedIn users designed to take online relationships offline to get to know people behind LinkedIn profiles.

I am proud that together with Manca Korelc we were able to bring the first LinkedIn Local events to Ljubljana and thus start this amazing community in Slovenia.

I warmly welcome you to all #LinkedInLocalLjubljana events!

LinkedIn Local Ljubljana Co-host #LinkedInLocalLjubljana

U.S. Department of State, International Exchange Alumni

Professional Fellow

Zavod Ypsilon

As a person in charge of sales and partnerships within our organisation, I am in touch with many people - building relationships with new prospects and maintaining relationships with current partners and clients.
Therefore I needed and wanted to set up a system in place which would help us track conversations with all our constituents, and even more important to help us support our impact efforts.

By testing a few CRM solutions I came to the conclusion that Salesforce Nonprofit Success Pack (NPSP) was the most suitable solution for our organisation and therefore I decided to implement it and do the administrative work for it.

Salesforce Administrator

As a Program Director I was responsible for program and project development of our organisation, as well as making sure that we are bringing in enough revenue to be financially stable. I am achieving this by partnering our organisation with companies who sponsor our projects or by offering our educational programs and workshops.

Some of my daily tasks and results we have achieved while being in this position:
- Maintaining relationships with our current partners and buyers -> secured renewals with our current partners

- Contacting and building relationships with new, potential partners and buyers -> build relationships and partnerships with some new (potential) partners and buyers

- Selling workshops and seminars to our customer -> by putting sales strategy in place we managed to increase sales and bring new revenue stream

- Building LinkedIn strategy as well as managing Ypsilon Institute’s LinkedIn activities for promotion and partnership development -> rebuilt LinkedIn strategy and took over communication on LinkedIn

- Performing workshops for our buyers on different topics, such as sales, digital marketing, personal branding etc.

- Overseeing organisation of community events as well as larger conferences -> brought LinkedIn Local events to Slovenia and successfully led the organisation of two larger conferences

Program Director - Programs/Revenue/Partnerships

Prior to my arrival, we agreed I will take administration of Slack which was already used within the organization, and that I will implement Asana and take administration of it.
I have successfully implemented and optimised both tools, also with additional apps, and both solutions are still used on a daily basis for work and project management, and collaboration and communication.

Asana and Slack Admin

Sales Manager

fielddrive

- Account Manager for accounts Leaders in Sports, Intracon and TMF Group. Also an Event Project Manager for their events.
- Assistant Account Manager for accounts Alteryx, Globalfoundries, ICWE and Keller Williams. Also an Assistant Event Project Manager for their events.
- Onsite Sales Representative at IBTM tradeshow
- Inside Sales Representative (contacting potential leads, building proposals)
- Event Project Manager - managing the company’s presence on tradeshows such as IBTM World, Barcelona and Event Tech Live, London
- Stand Manager - managing stand at IBTM
- Onsite Support Management on clients' events, such as Alteryx Inspire London, Globalfoundries Technology Conference in Munich & Shanghai and ICWE’s OEB Conference in Berlin
- Digital Marketing Management for company’s online presence
- Designing adverts for magazines/catalogues

Event Project Manager

Ljubljana Tourism

-	Representing Ljubljana Tourism at the events
-	Preparation of materials for the events
-	Communicating with exhibitors and participants
-	Managing database of exhibitors and participants
-	Writing post event analysis

Business (MICE) Tourism Assistant

-	Giving information to tourists
-	Communicating with customers and suppliers regarding goods and services offered by Ljubljana Tourism
-	Selling goods and services offered by Ljubljana Tourism

Information and Sales Assistant

-	 Collecting debiting bills in ERP system
-	 Issuing ordering forms in ERP system
-  Managing contracts database
-	 Contacting business partners

Assistant Finance Administration

Workspace Automation Specialist ➡️ Connecting technologies into automated systems to boost productivity and accelerate career growth ⤵️

I am a Google Workspace Senior Consultant at SoftwareOne, a leading global provider of software and cloud solutions. I have over two years of experience in helping customers adopt and optimize Google Workspace and other SaaS tools, such as Notion, Asana, Slack, and Miro. I am also an Adoption and Change Management (ACM) Certified Consultant, with a deep understanding of how to deliver effective and engaging change management strategies for digital transformation projects.

My mission is to empower businesses and organizations to leverage the potential of business technology, find ways to incorporate it into their workflows and train their teams to use it successfully. I am passionate about personal development and productivity with tech, and I enjoy sharing my discoveries and insights through my publications, LinkedIn posts, and co-creation of Notion Navigators, a community of Notion enthusiasts. I am always eager to learn new skills and technologies, and to connect with other professionals and experts in my field. If you are interested in working with me, please feel free to contact me via email or LinkedIn. I am excited to hear from you.

Dino Kovačević

IndonesiaRe

Leading digital first DNA strategy implementation in Indonesia Re Group value chain (Insurance, Reinsurance, and Retro Insurance).

Connecting the dots of digital ecosystem and building fundamentals of satu data platform to enable artificial intelligence, enterprise analytics, and modeling to leverage business sustainability through digital innovation.

IT Division Head

Orchestrating corporate strategic business development, corporate performance management, corporate quality management, and subsidiaries management

Act as Strategic Development Division Head

Fordigi BUMN

Management of Digital Ecosystem Development

BUMN Muda

Pengurus Pusat - Staff Utama

Bio Farma - Indonesia

Leading digital performance review, collaboration, and innovation in Biofarma Group for digital transformation using an approach of lean enterprise and innovation management. Analyzing the Return on Investment of digitalization across multiple business streamlined and Digital & IT investment in Biofarma Group to leverage the impact.

Assistant Vice President Digital Performance & IT Partnership 

Leading performance and effectiveness review of IT Investment and implementation of digitalization across the organization in biofarma group for identifying, analyzing, and making incremental improvements to digitalization including aspects of people, process, and technology using lean enterprise and change management approach.

Assistant Vice President Corporate Digital & IT Performance Evaluation

Leading implementation of data governance, building data platform, data security, and data interoperability in Biofarma Group

Architected Data Platform including Data Lake, ETL, Data Pipeline, Data Quality Management, and Master Data Management across the organization in Biofarma Group, one of its benefits it can allow the organization to improve performance through up-selling and cross-selling within Biofarma Group. Designed high-level conceptual Data Architecture for Data Platform, Data Security, and Data Interoperability for lean processes in data processing and safe environment organization.

Act as Assistant Vice President Data Management

Leading data strategy, policy, and operations in Holding BUMN Farmasi. Establishing a Data Architecture Blueprint for Holding BUMN Farmasi (Biofarma Group) using TOGAF Framework across multiple business streamlines including its business architecture, data architecture, and data governance that is worth an intangible impact for precisely strategic planning in digital transformation and well-orchestrated digitalization in Biofarma Group.

Assistant Vice President - Principal IT Expert of Data Management

Assisted the director in digital transformation strategy. Proposed digital talent strategy, business consolidation, digital culture, potential digital product, and an end-to-end digital business ecosystem in healthcare. Coordinated and communicated strategic program management team across the organization in Biofarma Group, also government, and across State-Owned Enterprises.

Executive Assistant of Chief Transformation and Digital Officer

Assisted the director in digital healthcare strategies. Proposed organization, roadmaps, and digital healthcare strategic programs. Coordinated and communicated program alignment with the top management and technical team across organizations in Biofarma Group, also government, and across State-Owned Enterprises.

Executive Assistant of Chief Digital Healthcare Officer

Architected digital products and platforms in the marketing and sales area especially in the end-customer journey for vaccination through Imunicare that leads to efficiency and better customer experience. Additionally, the sales and marketing dashboard also helps decision support for top management. Overall it is worth up to 10% efficiency in operational process, improved customer experience, and new potential revenue over IDR 22 Billion.

System Development in Marketing Decision Support, Project Manager

Architected Bioinformatics Pipeline for RNA sequencing, metagenomic, and low-frequency variant mutation analysis using NGS Miseq, R Server, and other components in biological data warehouse and data mart worth potential saving over IDR 25 Billion each year.

System Development in Research Decision Support, Project Manager

Translated business requirements into system design, led the development team for an enterprise and supported systems in general operation and production that were worth various benefits as tangible and intangible in an organization. Example portfolio: customer care system, inventory management, etc.

System Development, Lead Full-Stack Developer

Personal Trainer

Course service for a personal candidate of National Science Olympiad (OSN Physics) in high school grade

National Physics Olympiad Trainer

MIL Center

Start-up in IT Training, digital education, and consulting. Also, collaborated with students from top universities such as Telkom University, ITB, UI, UGM, and ITS for the Olympiad of Science training.

Founder and CEO

Bandung Techno Park

Collaborated with Bandung Techno Park team as a digital business partner with MIL Center for student and professional IT Training, and software development. Also, managed academic research portfolios and accommodated business matching to related industries.

Digital Business Partner, Tenant

Telkom University Artificial Intelligence Laboratory

Led artificial intelligence research and its portfolio by collaborating with students and laboratory members. While researching, improve their skills in data models, machine learning, expert systems, searching optimization, natural language processing, genetic algorithms, and artificial neural networks.

Artificial Intelligence Laboratory Assistant

Developed artificial intelligence method for basic use case as trainer for new members

Artificial Intelligence Engineer

Developed basic game architecture using native artificial intelligence methods for classic games such as Javanese Chess, Snake, Tetris, Elemental Card Game (adopted from Tales of Eternia mini-games)

Artificial Intelligence Intern

Telkom University

Lecturer Assistant for fundamentals of artificial intelligence, fuzzy system (FS), expert system (ES), genetic algorithm (GA), artificial neural network (ANN), and natural language processing (NLP).

Artificial Intelligence, Lecturer Assistant

Lecturer Assistant for fundamentals of programming, data structure, and advanced algorithms.

Programming and Data Structure, Lecturer Assistant

I am an experienced and passionate leader in digital strategy and transformation, with over 10 years of experience innovating and optimizing companies' digitalization. In my current company, I lead the innovation, digital transformation, and collaboration of digitalization across multiple value chain of reinsurance .

I have a strong background in data science, artificial intelligence, and bioinformatics, which enables me to leverage data insights and innovative solutions to enhance customer experience, cost saving, and improve business value. In my previous roles, I have successfully initiated and managed various platforms, data governance, and continuous improvement through digital transformation in the healthcare company.

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The Battle

Dino Kovačević

Allan Prakosa

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