Stealth AI Startup

Business Advisor

Iterum Connections | BPO | Contact center | Outsourcing

Leading BPO with locations in Panamá, Jamaica and the US providing outsourced sales

Senior Business Development Manager (consultancy)

Science and Medicine Group 

Opted out of returning to office 


• Developed and executed sales strategies to sell Market Research Reports and Custom Market Research Projects to Healthcare, BioTech, Startups, and Pharmaceutical companies in the IMV and IVD Industries.
• Identified and targeted key decision-makers such as Chief Medical Officers, Lab Researchers, and Business Development Managers to drive sales growth.
• Achieved a 20% increase in sales revenue by successfully closing deals with key clients in the healthcare and biotech sectors.

Sales Development Representative

TTEC

I landed this role after I replied to a comment and followed up with my then hiring manager.

I worked in the hyper growth sector  targeting startups and other fast growing companies.

Most notably I added over $2.7 million to pipeline generated via outbound .


I booked meetings with ; Stitch Fix, Fresh ‘n Now, Potion.io and AlphaBank

Sales Development Manager - Hypergrowth

Fridge No More

{Impacted by the conflict in Ukraine}

Developed and Coached my team on an effective Go-to-Market Strategy focused on the Asian Community in NYC which led to the highest conversion rate (97%) amongst groups in the Tri-state Area.

Sales And Marketing Engineer

Pallet King (2008) Ltd

A leading industry disruptor in the liquidation warehouse space,  Selling Amazon and other big-box
retailers' returned or unused merchandise by the pallet. 
Oversaw the expansion & franchising into 4 states with 11 warehouses across the US.
Developed a how-to-sell course to help enable our clients to exceed
#1 rep from Feb-May attaining 200% quota 
Made on average 30-40 high ticket sales per month, avg deal size $1500-2k

Business Development Manager

Black Sheep Sourcing

Sourcing Depot was founded in 2018 in Shenzhen, China, with the goal of helping entrepreneurs source and export products from the world's largest electronic market since moving back to the US.

Self Employed

Dynamic Sales Specialist Helping Drive Revenue Through Cold Outreach | Fluent in Mandarin

Let's face it: most founders aren’t sure if outbound works, or they simply don’t have the time to make it work.

You’ve got two options:

-Ignore it and keep doing what you’re doing now, convincing yourself that outbound doesn’t work.
-Work with me to build a cold email system that consistently delivers qualified meetings with clients, driving real growth.

If you fall into either of those buckets—either unsure of outbound or overwhelmed by the thought of doing it yourself—let's talk. 

I’ll show you how to turn your cold email efforts into a reliable, revenue-generating machine all without hiring a new Sales Rep

Dietrick C.

(NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. Founded in 1982, TTEC's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Our nearly 70,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.

Vice President | Managed/Growth Services Sales | Retail, Communications, Tech & Travel Portfolio

Support Driven

Support Driven is an online community of more than 9000 members who care deeply about support. We ask questions, share expertise, and help each other via the Support Driven Slack, supportdriven.com, and at events like SD Expo and SD Leadership Summit (formerly SUPCONF events).

Support Driven as a company is small and exists to serve our community of customer support professionals. We are dedicated to support as a career and to transforming the customer support industry.

Member

RevGenius

RevGenius is a community of revenue-generating sales and marketing professionals brought together to learn, share, support, and grow with each other.

Modern Sales Pros

20,000+ members, 5k+ companies, invite-only peer learning community focused on sales management, sales operations, and sales enablement roles from the best revenue organizations. Modern Sales requires a high-rigor, highly-analytical, and technically-competent approach to selling, in order to support high-velocity, high-complexity sales opportunities. The goal of MSP is to accelerate the learning and professional development of exemplars of this school of selling through peer education and provide an extremely high-quality environment to ensure that those aims are achieved.

HYPCCCYCL

HYPCCCYCL is an invite-only, professional community where top B2B revenue leaders cross-train their GTM skills with VCs.

GTMnow

Sales Hacker is the next generation of sales, aiming to uncover the innovative and cutting-edge sales strategies, tactics, and hacks that are being employed by the fastest-growing companies in the world. These companies embrace and utilize all of the new technology and training trends in sales today.

Sales Enablement Society

Not-for-profit professional membership association established by volunteer Sales Enablement practitioners. SES's vision is simple: to elevate "Sales Enablement"​ as a recognized profession globally and define and share best practices and tools as well as connect and network with others in the Sales Enablement ecosystem.

Pavilion

Pavilion (Previously known as Revenue Collective) is a private membership for high-growth executive leaders to collaborate and share best practices. Otherwise known as the "Think Tank".

Reported directly to Chief Growth Officer/Head of Sales.

• Recruited to drive global sales and business development for Gaming brands in North America.

• Provided strategic and tactical support to Sales and Marketing team.

• Build pursuit plans, landing pages and utilize Salesforce CRM for effective sales pipeline management.

Director of Business Development  | Player Experience | Multi-Lingual WFH Contact Center Solutions

Support Services Group

Support Services Group (S2G) is a high-touch business process outsourcer focused on providing a world-class consumer experience with delivery centers located across North America, LATAM, Europe, and APAC.

• Responsible for new business development and client acquisition across North America. Industries - Retail/e-Commerce, Consumer Electronics, Direct Response, Travel & Hospitality, Entertainment, Fintech, NewTech.

• Strategic implementation of Branding, Social Media and Marketing efforts. Aggressive networking of S2G’s CX Management services located in North America, LATAM, Europe and APAC.

• Responsible for selling Technical Support, Help Desk Services, Customer Service, E-commerce and Retail Support, RMA Management, Restaurant, and Automotive Customer Service, Utility Support, B2B/B2C Sales, Sales Support, Chat Support, Email Support, Knowledgebase Management, and more.

Vice President of Business Development | Retail | Luxury Fashion | E-Commerce | Direct Response ✔

“You are not a drop in the ocean. You are the entire ocean in a drop” - Rumi.

This profound quote translates to everything we need is already within us. My ability to rise to the demands of challenging circumstances in the Outsourcing business and going beyond expectations is proof of this and is one of my fiercest, intrinsic abilities.

Being good at what you do is essential for a successful career. Loving what you do makes your work all the more satisfying. I am enthusiastic about the fast-changing world of Customer Experience, Customer Contact, and its effects on the Outsourcing industry and on people’s lives.

"Your most unhappy customers are your greatest source of learning."- Bill Gates

My philosophy is simple. Instead of interrupting what your customers want to engage with, BE what your customers want to engage with. For years, I have been sharpening my business development skills in the call center industry that not only personally contribute to my company’s success, but also foster a culture where my colleagues can perform at their best. 
 
► LEADERSHIP HIGHLIGHTS
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★ Maintain strong relationships with a network of Contact Center Executives, Customer Experience Leaders to sustain a continuous flow of qualified leads and referrals.

★ Specializing in the Telecom/Utility/Direct Response/Retail/e-Commerce/Consumer Electronics/Gaming/Travel/Healthcare verticals helping executive leaders improve productivity, revenue, and innovation across their enterprises.

Contact Info: ✉ rondutta@hotmail.com or ☎ 832-497-4800

Specialties: VIP Customer Service | Revenue Cycle Management | Customer Service | Call Center | New business development | Client relationship management | Sales Management | Contract negotiations | Account relationships | Sales pursuits | New logo | Multichannel | Nearshore | Offshore | Customer Experience | RPA | Collections | Retention | Live Chat | Lead Generation | Telemarketing | Inside Sales | Automation | B2B | CX | E-commerce | Retail | UX | UI | Digital Experience | Automation | Chatbots

Together Swarm Scheme

💥Ron  Dutta

𝐈𝐭’𝐬 𝐛𝐞𝐞𝐧 𝐚 𝐰𝐡𝐢𝐥𝐞 𝐬𝐢𝐧𝐜𝐞 𝐈 𝐬𝐡𝐨𝐰𝐞𝐝 𝐮𝐩 𝐡𝐞𝐫𝐞.

Like many of us, I’ve been working through a few personal things, and while I’ve been quiet, I’ve been watching from the sidelines.

It hasn’t been easy for most.

Some of you have stepped into new roles before the holiday season, huge congratulations, truly.
And to those still searching for your next adventure or just getting started on one, I see you, and I know how tough it can feel.

If I haven’t checked in lately, I’m sorry. But if you need a sounding board, an introduction, or just someone to brainstorm next steps with, I’m here.

We’re all doing our best to keep moving forward, and that’s enough 🤗 

#mentalhealthmatters #jobsearch #keepgoing #midweekmotivation

💥Ron Dutta

Putting the AI in RETAIL 🤖 | Revolutionizing Phone Support with Voice AI • Driving Customer Loyalty Through Automation | BPO Leader Evolving into AI Innovator | “Better conversations build better brands.” ✅

𝐓𝐡𝐚𝐧𝐤𝐬𝐠𝐢𝐯𝐢𝐧𝐠 𝐚𝐥𝐰𝐚𝐲𝐬 𝐡𝐢𝐭𝐬 𝐦𝐞 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐬𝐚𝐦𝐞 𝐫𝐞𝐦𝐢𝐧𝐝𝐞𝐫.

Life is built by people we don’t thank nearly enough.

The coworkers who jump in when you mess something up.
The customers who bet on you even when you’re learning on the fly.
The friends who check in at the right moment without knowing you needed it.
The family who sticks with you even when you’re not the easiest to deal with.

This year wasn’t perfect, but the people around me made it better in ways they may never realize. I’m grateful for them every day, even if I don’t always say it out loud.

If you’re reading this, I hope you get one quiet moment today to feel proud of yourself and to feel seen by the people who matter.

Happy Thanksgiving.
Be kind. Be present. And eat the extra slice 😊 

#gratitude #thanksgiving #appreciation.

𝐘𝐨𝐮𝐫 𝐂𝐚𝐥𝐥 𝐂𝐞𝐧𝐭𝐞𝐫 𝐈𝐬 𝐍𝐨𝐭 𝐁𝐫𝐨𝐤𝐞𝐧. 𝐘𝐨𝐮𝐫 𝐑𝐞𝐩𝐞𝐚𝐭𝐞𝐝 𝐂𝐚𝐥𝐥𝐬 𝐀𝐫𝐞.

Jacob runs CX for a national sports retailer with 200+ stores across the US. Fans call about every team under the sun. 

Peak season hits. Deliveries slip.
Phone lines explode.

Same 3 questions on loop:

• Where is my order
• Can I change it
• What is your policy

Smart agents spend their day reading tracking numbers out loud.

So Jacob makes one big move:
He lets a smart voice system take the first hit.

Flip plugs into their phones, Kustomer, and NetSuite.
It handles WISMO, cancels, and simple questions on its own.
Only messy, high stakes calls reach a human. 

Peak season results:
• 80% fewer live calls year over year
• 14k+ calls automated in December
• Agents finally work on real problems, not repeats

𝟑 𝐩𝐥𝐚𝐲𝐬 𝐲𝐨𝐮 𝐜𝐚𝐧 𝐬𝐭𝐞𝐚𝐥 𝐢𝐟 𝐲𝐨𝐮 𝐫𝐮𝐧 𝐫𝐞𝐭𝐚𝐢𝐥 𝐂𝐗:
1. Protect the phone. Use it for high emotion, high value issues.
2. Route by intent, not “first in queue.”
3. Let your order system be the brain behind any automation.

𝐈𝐟 𝐲𝐨𝐮𝐫 𝐩𝐡𝐨𝐧𝐞𝐬 𝐧𝐞𝐯𝐞𝐫 𝐬𝐭𝐨𝐩 𝐫𝐢𝐧𝐠𝐢𝐧𝐠, 𝐰𝐡𝐚𝐭 𝐢𝐬 𝐭𝐡𝐞 𝐟𝐢𝐫𝐬𝐭 𝐜𝐚𝐥𝐥 𝐭𝐲𝐩𝐞 𝐲𝐨𝐮 𝐰𝐨𝐮𝐥𝐝 𝐤𝐢𝐥𝐥 𝐰𝐢𝐭𝐡 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧?

#voiceai #retailcx #bfcm #cx

𝐁𝐥𝐚𝐜𝐤 𝐅𝐫𝐢𝐝𝐚𝐲 2025 -𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐃𝐢𝐝𝐧’𝐭 𝐖𝐚𝐧𝐭 ‘𝐂𝐡𝐞𝐚𝐩𝐞𝐫’ 𝐓𝐡𝐢𝐬 𝐘𝐞𝐚𝐫. 𝐓𝐡𝐞𝐲 𝐖𝐚𝐧𝐭𝐞𝐝 ‘𝐄𝐚𝐬𝐢𝐞𝐫.

This year didn’t crown the brands with the biggest discounts.
It crowned the ones that removed friction.

Here’s what stood out:
 • Discounts were flat. Customers didn’t care.
 • Simple perks like early-access gifts drove real traffic.
 • Shoppers who came through AI-powered tools were way more likely to convert.

The message is loud:
People don’t want “cheaper.”
They want “easier.”

And this is why Voice AI is quietly becoming the retail advantage no one wants to admit they need.

It cuts the moments where customers get stuck:
 “Do you have this in my size?”
 “Is it available for pickup?”
 “What’s the deal today?”

Answered fast.
Answered clearly.
Answered without jumping through hoops.

This Black Friday proved one thing
Retail wins on ease, not price.

2026 belongs to the brands that make shopping feel effortless.

#bfcm #cx #retail #Ecommerce

𝐄𝐯𝐞𝐫𝐲 𝐂𝐗 𝐥𝐞𝐚𝐝𝐞𝐫 𝐡𝐚𝐬 𝐭𝐡𝐞 𝐬𝐚𝐦𝐞 𝐁𝐅𝐂𝐌 𝐧𝐢𝐠𝐡𝐭𝐦𝐚𝐫𝐞.
It’s not the website crashing.
It’s the phones melting.

It’s 9:12 a.m. on Black Friday.
Queues jump from 40 to 300.
Store teams are calling the same line as customers.
Everyone’s asking, “Where’s my order?”

And no matter how many people you hired, it’s still not enough.

That’s where Voice AI actually earns its keep. Not as a flashy tool, but as your pressure valve.

Here’s how smart CX teams use it to stay calm while everyone else scrambles:

1️⃣ 𝐇𝐚𝐧𝐝𝐥𝐞 𝐭𝐡𝐞 𝐜𝐡𝐚𝐨𝐬 𝐜𝐚𝐥𝐥𝐬
“Where’s my order?”
“Return policy.”
“Store hours.”
Voice AI answers these instantly. No hold. No ticket. No burnout.

2️⃣ 𝐏𝐫𝐨𝐭𝐞𝐜𝐭 𝐲𝐨𝐮𝐫 𝐩𝐞𝐨𝐩𝐥𝐞
It flags payment issues or wrong deliveries and routes them straight to your best agents fast.

3️⃣ 𝐆𝐨 𝐥𝐢𝐯𝐞 𝐟𝐚𝐬𝐭
Use your current number.
Your existing FAQs.
Be up and running before the next spike hits.

This BFCM, the win isn’t about bigger discounts.
It’s about who answers first.

Want the 3 simple Voice AI call flows top CX teams are using right now?

Comment “𝐁𝐅𝐂𝐌” and I’ll send them your way.

#Retail #CX #VoiceAI #BFCM

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The Battle

Dietrick C.

💥Ron Dutta

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The Battle

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💥Ron Dutta

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Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}💥Ron Dutta's LinkedIn Performance

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