Diego Granados

I'm a Product Manager with experience working cross-functionally with business roles (e.g. Marketing, Finance, Sales), technical roles (e.g. Backend and front-end engineers, data scientists) as well as designers and UX researchers to bring products to life that make our users' problems and pain-points go away!

I have experience working with Web and Mobile products, AI and Machine Learning - There's something really fascinating about using data to try and predict the future. I'm a big believer that every model should be thoroughly thought from an AI Ethics point of view.

As a product manager I have to wear different hats every day and I excel at working cross-functionally. My experience and feedback has taught me that I bring value to the teams I work with because:

- I empathize with users and speak: geek, data whisperer, designer, marketer and salesperson. At some point I also tried to learn Shriiwook (I've always wanted to understand Chewbacca like Han did). Understanding means fewer mistakes, and mistakes can be very costly.

- I'm passionate about understanding customers, too many people use "customer obsession" as buzzwords in their resume.

- I leave the BIG ideas to the Elon Musks of the world. A good Strategy, Vision and Execution drives products forward - I do these three.

- I'm an engineer at heart and a musician at soul - I like to combine logic with creativity

- I'm the calm one. I'm the one that plans.

I'm passionate about helping others and I created a YouTube channel to help others learn about Product Management: https://www.youtube.com/c/PMDiegoGranados/

Don't hesitate to reach out if you want to talk about AI/ML, technology, business, consumer electronics/technology or need help on your journey to become a Product Manager!

Specialties: Product Management, Consumer electronics, Consumer Technology, Cross-functional work, Agile development, Product design, data driven decisions, AI, Machine Learning.

Product Manager AI&ML

Walmart Global Tech India

As a Fraud Operations professional, I leverage my expertise in data analysis, risk management and compliance to identify and prevent financial fraud. With a keen eye for detail and a passion for staying ahead of emerging threats, I have a proven track record of successfully investigating and resolving complex fraud cases. My goal is to protect assets, ensure the integrity of financial systems, and drive business growth through effective fraud prevention strategies. Whether it's developing innovative solutions or collaborating with cross-functional teams, I am committed to making a meaningful impact in the fight against fraud.

Senior Resolution Coordinator 

Groupon

-Worked in a fast paced live environment to support groupon North America customers across all lines of business.
-Focused on customer satisfaction and achieved an overall CSAT score of 80% and consistently maintained above the set target.
-Provided quality resolutions to customers with resolution rate of 70%
-Won several performance metal awards 
-Participated in the groupon academy of competencies to facilitate training programs.

Senior Customer Service Representative

RR Donnelley

Worked for BCG(Boston Consulting Group) client.
- Act as a bridge between production team and client's onshore.
-Managing high inflow requests and providing quality customer service through emails and calls, meeting SLA on time.
-Managing escalations and providing instant support to resolve the issues on time.
-Motivated a group of designers to achieve high deliverables in a fast paced environment.

Customer Service Executive

Amazon

-Handle day to day volumes for FBA(Fulfillment by Amazon) problem receive process and ensured all tasks are resolves before SLA.
-Identifying and correcting the catalog content for various items on amazon website in comparison to its competitors and making necessary changes.
-Allocated daily day to day tasks to the team and managed the inflow volumes.
-Identified root causes, pain points and process gaps to eliminate non value add and improve TAT.
-Leading client calls to raise challenges faced in the process and work on turnaround for the same and share best practices with the team.

Catalog Associate

Customer happiness hero! User centric product enthusiast| Product, strategy and operations | E-commerce & retail | I help companies build and scale 0 to 1 products

Hello!

I am dedicated to delivering optimal business outcomes for customers while advancing organizational objectives. I consistently put customers first, earning a reputation for exceptional satisfaction and loyalty.

With 9 years of experience in e commerce, retail and customer service , I have always achieved set goals on time in a fast paced environment. I have a strong passion for transforming customer centric functions into strategic growth drivers .

Passionate about creating exceptional customer experiences through innovative technology solutions.

If you are looking for a versatile technologist who can seamlessly blend business acumen with technical expertise, I would be delighted to connect with you. Feel free to reach out here on LinkedIn to explore potential collaborations or engage in meaningful discussions.

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The Battle

Diego Granados

Vaishali Sridharan

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