Advocate Health Care

Registered Respiratory Therapist

Monogram Health

Sustained market quality in patient care by increasing growth, minimizing healthcare costs, and enhancing the use of primary care services.
•	Led a $45M+ profit and loss (P&L) budget, team of 20 teammates, patient panel size of 4.5K+, boosts profits, member growth, and opened a new treatment service within the market.
•	Hired and trained 4 advanced practice providers, launching a multistate care plan leading to a 245% increase in utilization since launch. 
•	Developed a team dynamic that increased market Net Promoter Score (Customer Satisfaction Score) from 19 to 71.
•	Decreased inpatient utilization, increased post-acute care scheduling practices / compliance by 50%.

Market Performance Manager

ChenMed

- Successfully manages a $35M+ P&L, a team of 50 employees, and a patient panel of $2,600+; resulting in increased profits, growth and employee and patient retention within a value-based care setting.
- Delivers monthly financial reviews that resulted in 7% under budget in operating expenses by creating processes to reduce costs such as transportation, supplies, and third party contracting.
- Increased referral processing by 25% by working with teams to increase output, resulting in better patient care.
- Increased growth by approximately 300 patients by working with teams and payors by creating value propositions, resulting in the lowest disenrollments in the Chicago market (12%).
- Built strong team that lead to #1 market success in the Chicago Market.

Center Director

Franciscan Health

- Responsible for the training and ongoing professional development of 25 direct reports through managing 4 lead Therapists that trained the staff through a 4-week orientation process resulting in an improved onboarding experience that generated 100% staff compliance.  
- Responsible for developing and updating 80 best practice policies and procedures that reduced the length of stay on the ventilator by 1.7 days. 
- Direct day-to-day administrative and operational functions for a 214-bed facility, with 25 direct reports resulting in $20,000 in departmental revenue daily.
- Implemented a patient safety performance improvement measures of patient medication scanning that increased compliance from 85% to 95%.

Department Manager

- Set standard for clinical-based knowledge, consulted in the program curriculum and oversaw clinical setting for 120 students, resulting in a 97% passing rate for national exams.
- Electronic health record department template designer instructed over 200 students and worked with IT to create a comprehensive documentation platform.
- Developed outpatient education programs that screened 500 people for chronic disease to reduce hospital admissions by creating health fairs and performing screens to detect disease.

Clinical Program Manager

- Served as a shift supervisor, ensuring adequate staffing and equipment stockpile, while working with leadership to build strong teams, resulting in better patient care and employee retention.
- Led talent management initiatives including staffing, training, orientation, and team development by creating orientation checklists for new staff resulting in reduced orientation time by 50%
- Collaborated with interdisciplinary teams to design a care plan for patients to reduce lengths of stay and hospital admissions.

ACESO VISITING PHYSICIANS AND GERIATRIC CARE INC.

- Managed and provided leadership to the medical practice of 12 nurse practitioners, 4 physicians, 2 nurses, and 3 medical assistants for a 1,200-patient internal medicine practice worth $2M. 
- Directed key financial management and budgeting responsibilities for a $2M internal medicine practice resulting in $30,000 in services delivered daily.
- Served as Privacy Officer by developing and updating privacy policies and procedures, maintaining compliance with statutory, regulatory, local, state, and federal guidelines relating to HIPAA; creating protected liability for 21 direct reports,
- Turnover rate percentage: 0% after 4 years in leading the company.

Healthcare Administrator | Practice Manager

I am a strong strategic planner, driven entrepreneur, with strong stakeholder engagement. 

I have a successful career and healthcare leadership that has led to increased revenue and decreased healthcare expenditures. I run a $35 million senior health clinic that improves outcomes and reduces hospitalizations. The clinic finished Q4 of 2023 at the top of the Chicago market! 

In addition to my ability to lead multidisciplinary teams in the healthcare sector, I have also built many relationships with community partners and stakeholders. I create growth and value proposition in each and everyone of my roles. I also create strong strategic plans and engage and create strong teams; which leads to sustainable financial goals.

Follow me on LinkedIn or send me a DM to find out how I can lead your organization to repeatable cost savings, increase profits, and stakeholder relationships.

Diane Orosz, MHA, RRT

Bitfocus

At Bitfocus, we create technology that advances solutions to our greatest social challenges. Our software, Clarity Human Services, is the fastest-growing homelessness data platform in the nation, providing solutions for HMIS, case management, and more. Comprised of technology and public policy professionals, our staff are individuals who are passionate about helping transform systems of care through software and professional services that facilitate data-driven decision making.

Data Integration Engineer

Blake Advisory

Head of Business Intelligence & Optimization

- Generated leads for partnerships and investments via data from primary and secondary sources.
- Working closely with CEO and COO to understand their data analytics needs, and delivering actionable insights.
- Helping to identify the business data needed to produce the most useful insights and future data analytics.

Data Analyst

CVS Pharmacy

* Performed data-entry and processed patient prescriptions and insurance information using Rx Connect resulting in prescriptions being filled twice as fast and receiving feedback that I worked the equivalent of two technicians.

* Demonstrated strong customer service acumen through contacting doctors’ offices and insurance companies regarding customer prescriptions to be able to promptly resolve complex insurance challenges and help customers get the right medication as quickly as possible.

* Exceptional attention to detail through managing the pharmacy’s medication inventory and coordinating with pharmacists to fill patient prescriptions, including emergency orders and correcting order doses to ensure customers had their prescriptions filled within a guaranteed 15 minute wait period (oftentimes filled sooner). Our pharmacy was ranked more favorably than competitors.

* Practiced data ethics and verification by following proper procedures around handling, organizing, and disposing of patient records to ensure patient confidentiality.

* Further enhanced leadership ability through training 10+ team members (including team members who have worked there longer than myself) in data entry processes for patient intake, prescription filling, insurance, and inventory management resulting in a smooth pharmacy workflow and empowered team members who tackled pharmacy tasks on their own.

Pharmacy Technician

University of Michigan-Dearborn

* Strong analysis ability through collaborating with the course professor to gather feedback from class sizes of 10 - 60 students on course structure and deliver to recommend learning strategy improvements and provide in-class assistance to further improve students’ learning experience and overall confidence.

* Further refined my ability to simplify complex technical concepts to non-technical audiences by conducting 2-3 study sessions weekly to help freshman chemistry students understand difficult theoretical concepts resulting in higher exam confidence.

Supplemental Instruction Leader 

I fell in love with data analytics while getting my Bachelor’s in Chemistry. 

It was in my laboratory work where I discovered the power of data.

When I used data analysis to make sense of the results of my experiments,

I realized this was the step in the experimentation process where I was able to get the answers and insights. 

It allowed me to create meaning from my work. 

I quickly realized that the potential that data can hold in improving the world and solving problems.

I believed in the power of data so much, that I decided to pursue it as a career.

Similar to my experiences in the laboratory, 

I aim to use data to create meaning from the world around me,

And to help others become more informed in the things that matter most to them

so that they can make better and more informed decisions.

Are you from a business/organization interested in making better informed decisions? 

Here’s what I can do for you: 

- Understand the needs of your business and your KPIs.
- Help you define areas for growth and improvement.
- Ask the right questions and leverage data to uncover patterns, anomalies, issues, or hidden opportunities.
- Visualize and report on the findings from my analysis in an easy to understand way.
- Assist you in determining your next steps to help you grow your business.

Examples of my work can be found in my portfolio

If you want to learn more about me, or what I can do for you, feel free to send me a DM!

"Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so that we may fear less." - Marie Curie

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The Battle

Diane Orosz, MHA, RRT

Hafsa Masood

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