Advocate Health Care

Registered Respiratory Therapist

Monogram Health

Sustained market quality in patient care by increasing growth, minimizing healthcare costs, and enhancing the use of primary care services.
•	Led a $45M+ profit and loss (P&L) budget, team of 20 teammates, patient panel size of 4.5K+, boosts profits, member growth, and opened a new treatment service within the market.
•	Hired and trained 4 advanced practice providers, launching a multistate care plan leading to a 245% increase in utilization since launch. 
•	Developed a team dynamic that increased market Net Promoter Score (Customer Satisfaction Score) from 19 to 71.
•	Decreased inpatient utilization, increased post-acute care scheduling practices / compliance by 50%.

Market Performance Manager

ChenMed

- Successfully manages a $35M+ P&L, a team of 50 employees, and a patient panel of $2,600+; resulting in increased profits, growth and employee and patient retention within a value-based care setting.
- Delivers monthly financial reviews that resulted in 7% under budget in operating expenses by creating processes to reduce costs such as transportation, supplies, and third party contracting.
- Increased referral processing by 25% by working with teams to increase output, resulting in better patient care.
- Increased growth by approximately 300 patients by working with teams and payors by creating value propositions, resulting in the lowest disenrollments in the Chicago market (12%).
- Built strong team that lead to #1 market success in the Chicago Market.

Center Director

Franciscan Health

- Responsible for the training and ongoing professional development of 25 direct reports through managing 4 lead Therapists that trained the staff through a 4-week orientation process resulting in an improved onboarding experience that generated 100% staff compliance.  
- Responsible for developing and updating 80 best practice policies and procedures that reduced the length of stay on the ventilator by 1.7 days. 
- Direct day-to-day administrative and operational functions for a 214-bed facility, with 25 direct reports resulting in $20,000 in departmental revenue daily.
- Implemented a patient safety performance improvement measures of patient medication scanning that increased compliance from 85% to 95%.

Department Manager

- Set standard for clinical-based knowledge, consulted in the program curriculum and oversaw clinical setting for 120 students, resulting in a 97% passing rate for national exams.
- Electronic health record department template designer instructed over 200 students and worked with IT to create a comprehensive documentation platform.
- Developed outpatient education programs that screened 500 people for chronic disease to reduce hospital admissions by creating health fairs and performing screens to detect disease.

Clinical Program Manager

- Served as a shift supervisor, ensuring adequate staffing and equipment stockpile, while working with leadership to build strong teams, resulting in better patient care and employee retention.
- Led talent management initiatives including staffing, training, orientation, and team development by creating orientation checklists for new staff resulting in reduced orientation time by 50%
- Collaborated with interdisciplinary teams to design a care plan for patients to reduce lengths of stay and hospital admissions.

ACESO VISITING PHYSICIANS AND GERIATRIC CARE INC.

- Managed and provided leadership to the medical practice of 12 nurse practitioners, 4 physicians, 2 nurses, and 3 medical assistants for a 1,200-patient internal medicine practice worth $2M. 
- Directed key financial management and budgeting responsibilities for a $2M internal medicine practice resulting in $30,000 in services delivered daily.
- Served as Privacy Officer by developing and updating privacy policies and procedures, maintaining compliance with statutory, regulatory, local, state, and federal guidelines relating to HIPAA; creating protected liability for 21 direct reports,
- Turnover rate percentage: 0% after 4 years in leading the company.

Healthcare Administrator | Practice Manager

I am a strong strategic planner, driven entrepreneur, with strong stakeholder engagement. 

I have a successful career and healthcare leadership that has led to increased revenue and decreased healthcare expenditures. I run a $35 million senior health clinic that improves outcomes and reduces hospitalizations. The clinic finished Q4 of 2023 at the top of the Chicago market! 

In addition to my ability to lead multidisciplinary teams in the healthcare sector, I have also built many relationships with community partners and stakeholders. I create growth and value proposition in each and everyone of my roles. I also create strong strategic plans and engage and create strong teams; which leads to sustainable financial goals.

Follow me on LinkedIn or send me a DM to find out how I can lead your organization to repeatable cost savings, increase profits, and stakeholder relationships.

Diane Orosz, MHA, RRT

Voice talent for various projects that are distributed locally, regionally, nationally, and internationally.

Audiobook narrator offering world-class quality, quick turnaround, and excellent communication throughout your project.

Interviewer for websites, podcasts, radio programs, and/or live events.

Certified English and voice instructor.


For samples go to: https://www.youtube.com/channel/UCOUS0p0I9CcfXNOlV32AQgg 

Clients include (partial list):
-RK Digital Hub, Cairo, Egypt
-Signal of The Woodlands, The Woodlands (Houston), TX
-Brosnan Risk Consultants, Houston, TX
-Facebook, Albuquerque, NM
-State Fair of Texas, Dallas, TX
-Plum Direct Marketing,  Boston, MA
-Israel National Radio, Bet El, Israel
-Clark Financial Group, Dallas, TX
-Butterfield Stage Playhouse, Gainesville, TX
-Cinemark Theatres, Plano, TX
-The Radio Team, Burbank, CA
-Russ Reid Agency (an Omnicom agency), Pasadena, CA
-Victims Advocacy Center, Ft. Francis, ONT, Canada
-Sunrise Center Against Sexual Abuse, International Falls, MN
-Icebox Radio Theater, International Falls, MN
-The Idea Agency, Portland, OR
-Ground Floor Productions, Vancouver, WA
-Adlib Advertising Agency, Eugene, OR
-Eastern Oklahoma State College, Wilburton, OK
-University of Arkansas-Little Rock, Little Rock, AR

Voice Over Artist | Audiobook Narrator | Interviewer | Instructor

Signal of The Woodlands, TX

Managing all aspects of a boutique physical security business.

Owner

Brosnan Risk Consultants

As District Manager
o Security operations for retail clientele from discount to luxury, pharmaceutical company, construction both residential and commercial, and emergency ad hoc assignments
o Physical security foot patrols, Stationary posts, Mobile patrols, Mobile Hub & Spoke pilot program
o Manage staff of 250-280 officers, management, and administrative
o Liaison for police and emergency personnel during emergency operations aka hurricanes, shootings, et al
o Created and Managed ‘Walking Table-Top’ program
o Investigate theft, injury, and death at client premises
o Client relations and issue resolution
o Mediate complaint resolution
o Fleet management of 50+ vehicles

As Operations Manager
o Oversight management of security operations for 50+ client locations in a 5-state region
o Duties included assisting the Regional Manager in management of the Region

Regional Operations Manager to District Manager

Security Industry Specialists (SIS) and G4S Secure Solutions

As Operations Manager 
o Acted as the USA representative for international revision of the Facebook Data Center Security SOPs
o Manage the following security operations for a secure site:
o Data Center, Security Operations Center (SOC), Mobile Operations, Administration, Construction
o Managed all security staff-related operations during construction and operations of the Data Center 
o Attended routine security operational meetings with Facebook management 
o Participated in site risk assessment, response planning, implementation, and review for the 335-acre site 
o Developed and maintained relationships with Facebook, G4S Security, various construction leaders, 
numerous law enforcement, emergency, and community persons 
o Managed equipment, supplies and vehicle needs 
o Led quarterly security leadership team meetings and semi-annual all-hands security meetings 
o Led the Physical Security Team in cross-discipline Table-top exercises 

As Security Supervisor
o Supervised the following operations on a secure site as assigned:
Data Center, Security Operations Center (SOC), Mobile and Exterior, Construction
• Duties included:
• Supervised staff of 7-25 
• Drill planning, execution, and review 
• Report, proposal, and review writing 
• Interviewed candidates 
• Discipline/corrective action items 
• Conflict mediation 
• Create Standard Operating Procedures and Orders for various posts 
• Maintained daily Post Checks 
• Participated in on-going training of officers 

As Security Officer
o Manned the following posts on a secure site at various times:
• Gates, Construction, Security Operations Center, (SOC), Interior Patrol, Mobile, Escort
o Duties included: 
• Access control
• Dispatch and Communications 
• Report writing
• Door, Camera, and Procedural 
• Customer service audits 
• Credential verification
• Record keeping 
• Camera & Alarm monitoring
• Issue resolution

Security Officer to Security Operations Manager - Facebook Data Centers

CSC - Contemporary Services Corporation

•	Security for TV sideline reporters at Division 1 NCAA football games
•	Courtside security for Division 1 NCAA basketball games
•	Crowd Control
•	Wanding and bag checking at various events including NFL games, NCAA games, other National, Regional and local events (i.e. Mecum Auto Auctions, Dallas Safari Club, Lone Star Classic Dog Show, high school football)
•	Interacted with staff, students and guests

Supervisor - Event Security

Baruch HaShem Synagogue

•	Via observation and anticipatory/preemptive strategies provided staff, students and guests protection
•	Executive Protection
•	Operational training, including tactical exercises, tabletops, and various full action drills
•	Patrolled grounds
•	Secured all entryways
•	Interacted with staff, students and guests

Safety/Security Officer - Hebrew School

Russ Reid Company

Directed the radio division of the world’s largest direct response/advertising/PR agency working exclusively with nonprofit entities
• Supervised all aspects of radio programs and campaigns (conceptual, strategic, implementation, post campaign/event evaluation) as it related to direct response fund raising for agency clients
• Participated in direct response fundraising campaign planning activities for non-radio agency clients 
• Spoke at national conventions on integrated advertising and direct response fund raising methods that included radio and audio-based sources
• Managed a staff of 20, including freelance workers

Vice President, Radio Division

Broadcast Radio Stations and Networks

On-air and Management

It was over a decade ago I made my career path change from a Vice President of the largest ad agency in the world for non-profit entities to a part-time security guard. It wasn’t all my idea.

After spending 20+ years in broadcast radio, mostly on the air, I was hired as the Vice President of the Radio Division for Russ Reid Company. At the time the largest direct-response ad agency for non-profits in the world. I had made it, or so I thought.

Then the American housing industry crash rippled through the entire economy. This substantially affected the non-profit industry budgets. With radio being one of the newest divisions, we went from a staff of 12 full-time & 25 contractors to zero. I was without a job.

After moving from LA to Dallas, I heard a radio ad for a part-time security position for sports events. I applied & was hired. I spent the next year getting credentials & was promoted twice with CSC.

Toward the end of that year, I applied for a security position at an under-construction Facebook Data Center. I’ll never forget the first question the Security Operations Manager, a former Romanian Army officer, asked me. Forty minutes later I left with a new part-time security job …guarding a lot of dirt on Sunday nights.

My tenure with Facebook saw me learn & rise to the point where I was chosen as the U.S. representative on an international task force to write Standard Operating Procedures for the security of Facebook Data Centers worldwide. This was undertaken while managing security on a 130+ acre Facebook Data Center site in New Mexico, USA.

Since leaving Facebook I oversaw security operations for a client list that included 50+ clients in Houston, managing a team of 250. In this position, I worked with mostly retail clients from big-box discount stores to the highest-end luxury boutiques. 

Additionally, I have written & published two security protocols, one for businesses, & one for personal safety.

Currently, I own a small security company in the northern suburbs of Houston. I'm writing my thesis for a Master's in Security & Emergency Management with an emphasis on Crisis and Emergency Management. I'm also developing a business security training course for LinkedIn Learning,

I never wanted to be a security guard. I took the job because I needed a job & I did my best at my job. Things became more interesting, I learned more, was given more & more opportunities, and I'm now considered a peer by some of the world’s top security people.

Most importantly, I have met the love of my life... an Arabic queen ... who makes me a better man every day.

taplio

The Battle

Diane Orosz, MHA, RRT

Gene Gee

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