Advocate Health Care

Registered Respiratory Therapist

Monogram Health

Sustained market quality in patient care by increasing growth, minimizing healthcare costs, and enhancing the use of primary care services.
•	Led a $45M+ profit and loss (P&L) budget, team of 20 teammates, patient panel size of 4.5K+, boosts profits, member growth, and opened a new treatment service within the market.
•	Hired and trained 4 advanced practice providers, launching a multistate care plan leading to a 245% increase in utilization since launch. 
•	Developed a team dynamic that increased market Net Promoter Score (Customer Satisfaction Score) from 19 to 71.
•	Decreased inpatient utilization, increased post-acute care scheduling practices / compliance by 50%.

Market Performance Manager

ChenMed

- Successfully manages a $35M+ P&L, a team of 50 employees, and a patient panel of $2,600+; resulting in increased profits, growth and employee and patient retention within a value-based care setting.
- Delivers monthly financial reviews that resulted in 7% under budget in operating expenses by creating processes to reduce costs such as transportation, supplies, and third party contracting.
- Increased referral processing by 25% by working with teams to increase output, resulting in better patient care.
- Increased growth by approximately 300 patients by working with teams and payors by creating value propositions, resulting in the lowest disenrollments in the Chicago market (12%).
- Built strong team that lead to #1 market success in the Chicago Market.

Center Director

Franciscan Health

- Responsible for the training and ongoing professional development of 25 direct reports through managing 4 lead Therapists that trained the staff through a 4-week orientation process resulting in an improved onboarding experience that generated 100% staff compliance.  
- Responsible for developing and updating 80 best practice policies and procedures that reduced the length of stay on the ventilator by 1.7 days. 
- Direct day-to-day administrative and operational functions for a 214-bed facility, with 25 direct reports resulting in $20,000 in departmental revenue daily.
- Implemented a patient safety performance improvement measures of patient medication scanning that increased compliance from 85% to 95%.

Department Manager

- Set standard for clinical-based knowledge, consulted in the program curriculum and oversaw clinical setting for 120 students, resulting in a 97% passing rate for national exams.
- Electronic health record department template designer instructed over 200 students and worked with IT to create a comprehensive documentation platform.
- Developed outpatient education programs that screened 500 people for chronic disease to reduce hospital admissions by creating health fairs and performing screens to detect disease.

Clinical Program Manager

- Served as a shift supervisor, ensuring adequate staffing and equipment stockpile, while working with leadership to build strong teams, resulting in better patient care and employee retention.
- Led talent management initiatives including staffing, training, orientation, and team development by creating orientation checklists for new staff resulting in reduced orientation time by 50%
- Collaborated with interdisciplinary teams to design a care plan for patients to reduce lengths of stay and hospital admissions.

ACESO VISITING PHYSICIANS AND GERIATRIC CARE INC.

- Managed and provided leadership to the medical practice of 12 nurse practitioners, 4 physicians, 2 nurses, and 3 medical assistants for a 1,200-patient internal medicine practice worth $2M. 
- Directed key financial management and budgeting responsibilities for a $2M internal medicine practice resulting in $30,000 in services delivered daily.
- Served as Privacy Officer by developing and updating privacy policies and procedures, maintaining compliance with statutory, regulatory, local, state, and federal guidelines relating to HIPAA; creating protected liability for 21 direct reports,
- Turnover rate percentage: 0% after 4 years in leading the company.

Healthcare Administrator | Practice Manager

I am a strong strategic planner, driven entrepreneur, with strong stakeholder engagement. 

I have a successful career and healthcare leadership that has led to increased revenue and decreased healthcare expenditures. I run a $35 million senior health clinic that improves outcomes and reduces hospitalizations. The clinic finished Q4 of 2023 at the top of the Chicago market! 

In addition to my ability to lead multidisciplinary teams in the healthcare sector, I have also built many relationships with community partners and stakeholders. I create growth and value proposition in each and everyone of my roles. I also create strong strategic plans and engage and create strong teams; which leads to sustainable financial goals.

Follow me on LinkedIn or send me a DM to find out how I can lead your organization to repeatable cost savings, increase profits, and stakeholder relationships.

Diane Orosz, MHA, RRT

Black Insurance Group

Customer Service Representative

Erie County Department of Health

My current job duties are regulatory inspections of non community water supplies and educating facilities of PA Safe Drinking Water Act regulations and compliance. Also oversight of the laboratory for the analysis of regulatory beach samples for recreational beaches that fall under the  BEACH Act. As well as data management for submission to EPA of beach sample results.
Previous job duties included regulatory inspections of food facilities, swimming pools, campgrounds, mobile home parks, and schools. Also provided identification and education of deer ticks and Lyme disease.

Environmental Protection Specialist

Highmark

Assist customers with issues and questions regarding their health insurance.

Christopher & Banks

Assisted the Store Manager with the day to day store operations.

Assistant Manager

As a dedicated customer service professional with nearly 30 years of experience, it is my mission is to provide exceptional support that exceeds expectations and drives satisfaction. With years of experience building relationships and working in fast-paced environments, I am skilled at managing high-volume requests and resolving complex issues with a focus on efficiency and accuracy.

My approach to customer service is based on empathy, listening, and a commitment to building positive relationships. By actively listening to customer needs, I am able to identify and address pain points, and provide solutions that drive loyalty and repeat business. Whether working with individual customers or large organizations, I take pride in delivering exceptional experiences that leave a lasting impact.

The project I am most proud of is the interactive Google map notification that I created for my current employer. This Google map allows the public in my area to check swimming beach notifications on a PC, tablet, or smartphone quickly and effectively to obtain the swimming status of a specific beach. Because of this map, calls regarding the status of swimming beaches has dropped by 95% since the map's inception in 2018.

My experience spans several industries that include retail, health insurance, and government. I am excited to connect with like-minded professionals from these industries and explore opportunities to bring my skills and experience to new challenges in the customer service within these industries.

taplio

The Battle

Diane Orosz, MHA, RRT

Chelsey Erickson

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