Harbor Group Management Company

Leading operations, marketing, and customer service for 528-unit community.

Senior Property Manager

Care-Aging Consulting

✦	Coach award-winning sales teams in interdepartmental communication, lead generation, communication & closing.
✦	Develop productive sales and marketing plans, helpful tools and resources, compelling events, and dynamic content to generate leads and sales.

Marketing And Public Relations Consultant

Freedom Square of Seminole

✦	Created 3-year strategic sales and marketing plan with multichannel approach for CCRC that boosted lead generation by 68% YOY.
✦	Stabilized sales team, CRM, and boosted number of sales and dollars-per-sale by 50% over 2 years.
✦	Cultivated interdepartmental collaboration and  resident advisory group to gain buy-in, create ambassadors and speakers bureau.

Director Of Sales Marketing

Equity Residential

✦ Promoted from managing 250 unit dual site with retail to 368-unit single site with larger, national brand retail to 463-unit complex multi-site managing 15 team members, vendors, and an annual $15M budget.
   ✦ Created process handbooks for new team members, joined First Day Orientation Training Team and mentored new Community Managers.
   ✦ Directed social media presence for all 3 communities and collaborated with national marketing ensure dynamic online presence as well as curb appeal and local awareness. 
   ✦ Teamed up with revenue management to maximize daily pricing model.
   ✦ Managed multiple renovation projects in collaboration with Construction Services, while stabilizing the maintenance team due to leaves and transfers.
   ✦ Brought each community into Tax Credit compliance with perfect audits all 3 years.

Multi-Site Community Manager

Kensington Place Redwood City

✦	Became Certified Residential Care Facility for Elders (RCFE) Administrator and assumed role of Interim Administrator.
✦	Ensure compliance with state and federal regulations including Title 22 under Community Care Licensing with $8M annual budget.
✦	Managed on-the-floor communication, coaching and development, and team morale for team of nearly 100.

Interim Administrator (Certified RCFE Administrator)

✦	Marketing and outreach for beautiful, innovative Memory Care community
✦	Manage 67-bed memory care community partnerships and marketing efforts from pre-open to 98.5% occupancy plus growing wait list.
✦	Created training course for hospital staff, skilled nursing referral sources, community, police and other first responders to better recognize and assist those with dementia.
✦	Recruiting, hiring, training and continued team member training, coaching, and development.
✦	Develop human resource processes, employee handbooks, resident guides, collateral materials.

Director of Community Outreach & Education

St Clare Commons

✦	Pre-market analysis, building set-up, create marketing plan, collateral materials, documentation, processes for $40M new construction senior living project with 152 healthcare continuum suites
✦	Beat census projections 6 months ahead of schedule!
✦	Created collaborative partnerships with physicians, referral sources, internal resources to innovate customer experience
✦	Created and coordinated events such as job and health fairs, open houses, grand opening festivities, educational opportunities. Notably, the first job fair netted more than 4,000 resumes for 130 jobs!

Director of Marketing

Otterbein Retirement Living Communities

✦	Built census from 61% to 100% plus a waiting list!
✦	Oversaw Sales & Admissions teams, outbound marketing of two Continuing Care Retirement Communities totaling 288 senior healthcare apartments (Promoted from Community Information Director)
✦	Created & produced successful marketing events, netting hundreds of new qualified leads annually, building relationships with prospects, family members and community
✦	Reported on all facets to Executives, Board of Directors, Vice Presidents

Regional Marketing Director

Toledo HBA

Past President of Apartment Association
Council Member
Board of Directors

Toledo Area Apartment Council

Dillin LLC

✦  Managed 234 Luxury Apartments, Sales & Home Owner Association of 18 high-end brownstones
✦  Created marketing plans, sales and events for and with 31 retailers and restaurants
✦  Supervised and scheduled sales, leasing agents, maintenance team, and contractors
✦  Coordinated contract administration, travel, and other administrative tasks
✦  Created events, marketing materials, contracts, newsletters, maintained website, resource databases

Tenant Relations Director and Assistant to Executive Vice President

I am an experienced Sales, Marketing and Property Operations Leader with more than 20 years of success in increasingly responsible leadership roles, consistently driving growth across senior living and multifamily residential communities. I am known for opening, marketing, and managing new communities from blue sky to wait lists. Community start-ups and acquistion realignments are my favorite

What I do is stay abreast of industry trends, define overall marketing strategy, inspire innovation, and create meaningful stories and collateral to fuel revenue growth using multi- and omni-channel marketing. I also hire and develop individuals and teams to do more than they thought possible, focusing on the bigger picture but with regular KPI check-ins to achieve larger goals.

The added value that I bring is having managed both sales and marketing as well as operations, I am adept at garnering all-team buy-in and synergy across departments, ensure smooth operations, creating and managing to budgets, as well as ensuring great customer service by building relationships. 

>>> EXPERTISE <<<

☑ Property and Facilities Management 
☑ New Community Launches
☑ Sales & Leasing Staffing & Training 
☑ Strategic Sales & Marketing Leadership
☑ P&L Accountability with Single Digit Delinquency and Vacancy
☑ Perfect LIHTC Audits 3 years running
☑ Market Analysis
☑ Presentations and Events 
☑ Senior Living Innovation
☑ Residential Care Facility for the Elderly (RCFE) Administration
☑ Aging Awareness & Advocacy 
☑ Creative Content Contributor
☑ Advertising Contract Negotiation
☑ Media Relations and Press Releases 
☑ B2B and B2C Sales 
☑ Customer Relationship Management
☑ CRM Tool Administration
☑ Project Management and Leadership

My personal mission is to create and encourage communities and attitudes that foster happy, healthy residents who are served with decency, dignity, respect, and kindness. #opentowork #innovation #apartments #communities #CAM #CPM #seniorliving #seniorliving 

Jessica Derkis

Kaiser Permanente

• Developed and optimized eight complex PL/SQL reports for the ESRD project, exceeding 1000 lines of code each.
• Automated various reporting processes, saving time and increasing efficiency with one-click solutions.
• Utilized Python to create advanced financial predictive models, aiding in data-driven decision-making and forecasting.

Data Reporting and Analytics Consultant

•	Designed and implemented store procedures using PLS-SQL for financial reporting purposes, leading to increased efficiency and accuracy of financial reporting.
•	Conducted data analysis, resulting in actionable insights and solutions, using Python and SQL.
•	Automated ten financial reports and created engaging visualizations and BI reports to effectively communicate key findings to stakeholders.
•	Systematically gathered, validated, and extracted data to support business needs, and provided user training and support to ensure successful adoption of solutions.
•	Improved existing financial reporting store procedures using PLSQL and Python, contributing to ongoing process improvements.

Senior Business Analyst

Neda Telecommunications

•	Led collaboration with internal stakeholders to understand and define reporting requirements.
•	Designed, developed, and delivered reports with comprehensive analysis to support informed business decision-making.
•	Constructed complex SQL queries to gather and integrate data from disparate sources.
•	Explored and acquired new data sources to enhance the scope and depth of analysis.
•	Innovated methods to improve data pipeline efficiency and contributed to internal framework and tool expansion.
•	Created interactive reports and dashboards using Tableau and MS Excel.
•	Presented insightful findings and recommendations to influence planning and operational activities.

Senior Data Analyst

General Assembly

1. Data Science Fundamentals
2. Exploratory Data Analysis
3. Classical Statistical Modeling
4. Machine Learning Models
5. Advanced Topics & Trends

Data Science

Ministry of Finance, Islamic Republic of Afghanistan

•	Conducted in-depth analysis of financial data to inform decision-making processes and drive business performance improvement.
•	Utilized Ms Excel and Power BI to present findings and insights in a clear and visually appealing manner.
•	Adept in designing and implementing financial models to support forecasting, planning, and valuation processes.
•	Conducted economic impact studies to assess the effect of government programs on the economy.
•	Utilized statistical modeling techniques to predict revenue and customs using Python and Ms Excel.
•	Evaluated potential investment opportunities through the creation and maintenance of relevant models.
•	Contributed to cost-saving measures by closely monitoring budgets and expenses, and suggesting cost-effective solutions.

Chemonics International

•	Managed a team of ten personnel and systems for a USAID-funded program, Capacity Building Activity (CBA), aimed at supporting the Ministry of Education to achieve the goals of the 2017-2021 National Education Strategic Plan III (NESP).
•	Developed reporting dashboards using Power BI and Excel.
•	Extracted data through complex SQL queries for analysis and visualization.
•	Analyzed data using statistical techniques, interpreted results, and provided ongoing reports.
•	Identified, analyzed, and interpreted trends and patterns in large data sets.
•	Presented reliable program data to senior management and incorporated insights into contractual reports on a weekly, bi-weekly, quarterly, and annual basis.

M&E  Manager

•	Developed and managed databases, ensuring the accuracy and reliability of data entered.
•	Conducted data analysis and visualization using MS Excel, PowerBI and other relevant tools.
•	Provided technical support to field teams in the data collection process, ensuring data quality and consistency.
•	Worked closely with program teams to identify and analyze data trends, and provided insights to inform program decision-making.

Data Management Coordinator

•	Contributed to the M&E team by assisting with data analysis for bi-weekly, monthly, quarterly, and annual reports for USAID.
•	Managed the monitoring and evaluation of the Agribusiness department of the Accelerating Sustainable Agriculture Project (ASAP), funded by USAID.
•	Conducted verification of 15+ trade deals between businesses influenced by ASAP program implementation.
•	Assisted the M&E team with regular data collection through implementing partners and ensured data quality through random verifications and validations using MS Excel.

M&E officer / Data Officer

Here’s the updated version with "data analytics and data science expert" instead of referencing your employer:

As a data analytics and data science expert, I focus on improving efficiency and delivering actionable insights through data. Using Python and SQL, I develop and deploy Machine Learning models to solve real-world challenges, such as predicting trends, identifying anomalies, and automating processes. These models are designed to be robust, scalable, and impactful for decision-making.

I leverage tools like Power BI and Tableau to create visualizations that uncover trends and empower stakeholders to make informed decisions. Additionally, my expertise in configuring PeopleSoft modules and optimizing data workflows with PLSQL helps streamline operations and drive innovation within teams.

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Jessica Derkis

Faridoon Farahi

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