Made With Intent

The platform that helps retailers predict visitor intent and find the value others overlook

Founder

The Person in Personalisation

As both practitioners of personalisation and victims of it, it is the person in personalisation that has been lost. The titans of the personalisation industry have commercially defined what personalisation should be for us all without realising what it takes to make a relationship work—a personal touch. 

This book explores why. And if it can change

Author

Ruroc

Maturing digital operations, structure and process with a particular focus on conversion optimisation and personalisation

Digital Board Advisor

CurrentBody

Supporting to mature digital product operations, particularly within an optimisation, experimentation and personalisation capacity.

Brainlabs

Build, curate and deliver best in class conversion optimisation product for our client base that aids their performance marketing needs

Global VP Conversion Rate Optimisation

CIM | The Chartered Institute of Marketing

I run a course for the Chartered Institute of Marketing where delegates learn how to approach a strategic process of conversion rate optimisation where you will learn how to implement a robust conversion optimisation methodology and culture which can deliver huge and real uplifts in conversion rate, sales revenue and profitability.

Delegates inc. Product Directors, Heads of Product, head of eCommerce, eCommerce Directors and C-Suite executives

(MCIM) Course Director for Advanced Conversion Rate Optimisation

User Conversion

Founded User Conversion - one of UK’s leading independent optimisation consultancies. Grew and successfully exited the business to multi-million revenues. 

Worked alongside of some of the biggest e-commerce businesses in the UK inc. Boots, BrewDog, Sports Direct, AVON - helping to mature their conversion optimisation and experimentation strategies.

Founder (+ successful exit)

WilsonCooke

UX and Optimisation Strategist

Digital Project Manager

McCann Worldgroup

Cogent

Digital Account Executive

Hey, I’m David

🎯 Founder and successful exit of User Conversion; UKs top conversion rate optimisation consultancy
📕 Author of "The Person in Personalisation" 
📍 Founder of Made With Intent: Real-Time Intent Platform
🎆 Big kid. Fan of Disney 

--- 

As ecommerce professionals, we’re living in an era where data and insight have the potential to transform how we connect with our visitors.

We’ve been saying this for years. Using terms like customer-centricity, data-driven and even the dreaded P-word: “personalisation”.

Yet, each year, it feels like we get no closer. We are stuck in an entrenched way of selling that does not align with how people actually buy.

At Made With Intent, we’re on a mission to give you the data and delivery system you need to guide each visitor to purchase. Appropriately. In the most impactful way for them.

If you’re interested in using intent to improve your ecommerce experiences, or just curious about the world of data-driven growth, I’d love to connect.




✅ Former founder building (and successfully exiting) one of the UK’s largest independent conversion optimisation consultancies - User Conversion. 
✅ Global VP of CRO at Brainlabs building world-class conversion product for digital businesses.

David Mannheim

Announcing our fourth keynote at Intent in a Tent, Aron Gelbard co-founder of Bloom & Wild. It turns out “being nice” is a growth strategy, and he has the data to prove it. ⛺️

On February 24th, you're invited to listen to Aron talking about Caring Wildly. A growth lever brands often overlook when prioritising the immediate and overly transactional.

He'll share his story about how empathy and generosity gave one of the UK’s most loved brands its competitive edge. And it goes far beyond just saying you're customer-first in a boardroom. We've all heard that one.

It’s about how Bloom & Wild measure care, right down to repeat rates, market share, and lifetime value. How they use it to grow while everyone else chases the transactional measures (hello conversion rate, I see you)

If you’ve ever wondered whether playing the long game pays, this is your answer.

He joins a lineup including the founders of The Inkey List and SURI, plus special guests from Formula 1 and Liverpool FC, all sharing ways to find the value others overlook.

💐 Apply for a free ticket here. 350 spots for people at eCommerce brands only. February 24th, 2026 💐

Founder and CEO, Made With Intent - Real-Time Intent for Online Retail

⛺️ Announcing our third keynote for Intent in a Tent. One of Formula 1s top race strategists, shaping winning moments for Ferrari, Haas Automation, Inc. and Sauber.

Meet Ruth Buscombe 🏁

Intent in a tent is a 350-person eCommerce event about finding value that others overlook. Those moments that matter and responding to them, there and then. (Apply for a ticket for February 24th, 2026)

Her talk, “When Strategy Meets Reality”, is all about that. How to adapt and react in the moment; in both F1 and ecommerce.

Because races are won or lost in moments. Nothing says 1% increments more than this sport. 

Teams build sophisticated plans. Models. Simulations.

And then the lights go out, chaos takes over, panic ensues and we all end up giving discounts to satisfy a poor trading period. 😂

How do you have the courage to change the plan and fast when real-time insight tells you to.

Where do you find the edge in the data?

Ruth will share stories from the pit wall about how split-second decisions can change everything.

A metaphor for what Intent in a Tent is all about:

🔥 Finding value that others overlook
🔭 Spotting the right signals among the noise.
🤯 Turning adaptability into your advantage.

🏁 Apply for a ticket here. eCommerce brands only. February 24th 2026  🏁

I have a love hate relationship with Disney. And it's that surprising relationship that started Made With Intent. 

I love Disney. The parks, the films, the history, the earnings calls all wrapped up in one warm nostalgia blanket. It means a lot to me. 

But. The shift in how Disney measure their success towards share of wallet, has meant that they've moved away from Walt's original vision of inclusivity. "To all who come to this happy place, welcome" he once said. 

Now its for the top 5% of earners. Disney park ticket prices have grown at a rate nearly nine times that of inflation 💴

A wine-paired prix fixe meal at the Michelin-starred Victoria & Albert’s at Disney’s Grand Floridian hotel starts at over $1,200 for two.

Fast passes costs up to $30 per person per day, doubling the price of a days ticket for a family of four, giving priority to travelers who book a guide, purchase expensive passes or stay at a Disney property.

Part of it is societal; the middle class has so eroded in size and in purchasing power and the wealth of our top earners has so exploded. But most is greed; short-termist share price manipulation that serve whatever CEO is in charge.  

And that love-hate conflict is a reason why I wanted to create something like Made With Intent. No, really. 

Something that shines a light on the purely short-termist, transactional nature of the eCommerce industry. 

Something that shows there can be a better way to measure and treat those who visit our website, with a balance of long-term LTV and retention. 

Something where experiences and communication isn't thrown in the faces of site visitors desperate for them to buy, but acts in support of their needs; appropriate to their job to be done.  

Our mission at Made With Intent is to change the perspective of ecommerce for the better. For the better of brands, and for the better of those that visit. 

Disney should have a similar mission statement. Thanks for the inspiration Bob (Iger), but something needs to change.

🤔 Weird thing I’m noticing: People trust AI to help them find products more than they trust search engines. But not because it’s more objective, just because it feels more objective.

Spoiler alert: I think that tiny perception shift is about to reshape discovery in ecommerce.

👇

How do people use Chat GPT currently? Just last month, Aaron Chatterji et al produced a paper for the National Bureau of Economic Research on how peop

Open article: Agentic eCommerce: The Current Consumer View by David Mannheim • 5 min read

Agentic eCommerce: The Current Consumer View

125 intent-based experiences in 30 days. A new record. 

Four a day. Double what July was already. Our customers are responding to user intent, creating and triggering experiences there and then; intervening to behavioural signals and predictions. 

And it’s not because we’ve suddenly got a tonne more customers (we’ve got more, sure, on our journey). But it’s because they’re doing more with intent.
25% more, in fact.

And that’s what this is really about for us. 

We're changing how brands think about ecommerce at Made With Intent

To do that we aim to democratise the idea of intent and own it. We've spent over 45,000 hours thinking about this one thing. It makes sense to make it accessible, usable, everyday.

It's why we're not enterprise and exclusive. But we are building something for everyone who wants to understand their customer better.

And when I see moments like this, I can’t help but think we’re getting there. 🙌

A lot of brands talk about being “consumer first”. Colette Laxton actually built one that is. The INKEY List | B Corp. So we invited her to keynote and talk about her story at Intent in a tent, February 24th 2026 

️There’s no one better placed to talk about “what happens when you stop following and start listening?" This is a story about flipping the script on the skincare industry.

Before The INKEY List became a $100M rocket ship, Colette noticed something the industry ignored. People were overwhelmed. Confused. Asking real questions that no one wanted to answer.

It’s all about listening and helping, not telling and pushing. 

Sound familiar? It’s customer intent in a bottle. Understanding where the customer is coming from and where they’re at, then responding to those signals.

Collette will be joined by:
🏎️ Ruth Buscombe (ex-Ferrari F1 race strategist) on pit wall adaptability.
⚽️ Ian Graham (ex-Liverpool FC research director) on football data no one else thought to check.
💐 Aron Gelbard (Bloom & Wild) on Caring Wildly.
🪥 Mark Rushmore (SURI) on thinking in increments.

350 of the fastest-growing brands. All in one place (a big tent). All challenging the “more, more, more” mindset of eCommerce.

Register here for your spot on February 24th, 2026 here -> www.madewithintent.ai/tent

I have the most wonderful UX Director / Head of UX Design in my network looking for a new challenge ✏️ (I wish I could hire him). DM me if you're looking.

Chloë Thomas

Emetko Media

Building success for our audiences of eCommerce and retail decision-makers.
Building success for our advertising and content partners.
Building success for Emetko Media and our team.

Relishing the opportunity to build this media company.

Chief Success Strategist

eCommerce Tech

We acquired eCommerce Tech in 2023, and are continuing the growth of the brilliant eCommerce Tech website.

Current focus = traffic growth, and leveraging the new advertising opportunities the new site structure enables. PLUS in 2025 we're opening the blog to guest bloggers.

Editor in Chief

Keep Optimising Marketing Podcast

The Keep Optimising Podcast is here to help brand and retail-side marketers keep on top of the latest tactics and strategies in eCommerce marketing.
We focus on a different marketing channel in each of our 5 episode mini-masterclasses.
And in each episode a different expert shares the latest advice on making it work for you.

Podcast Host

eCommerce MasterPlan Podcast

One of the OG eCommerce podcasts - publishing since 2015!
In the top 1% of all global podcasts (according to Listen Notes Feb 2025)

Current focus = audience growth, and perfecting our new "paid masterclass" episodes offering.

Digital Gearbox

Spent almost 10 years (should I have held out for the full 10?!) running Digital Gearbox.
Under my watch it went through 3 names and many different product/business model strategies.
I learnt a lot, and it was particularly enjoyable to see so many great marketers pass through our doors as a stepping stone to some great careers.
Now, excited to see where the team take it in the future.

Founder, and Managing Director

Ardington Ltd

Managed the whole eCommerce marketing activity and website for 6 mail order businesses.

Head of e-Commerce

Retail Variations

I managed the catalogue mailings, emailing, and instore loyalty card for the multichannel retailer Past Times. Over 100 stores, huge mailing list, and a very gift / Christmas focused business.

Direct Communications Manager

Barclays Bank

Learnt that big businesses are very inefficient, and created some really stunning mailing pieces. Plus email campaigns for online banking.

Marketing Manager

Building a multi-audience media company that:
⭐ Helps eCommerce brands and retailers plot their path to success
⭐ Helps SaaS and Agencies reach their target customers
💚 And trying to push more focus on sustainability in the eCommerce world

That leaves me deep in the content/learning areas of sales, eCommerce growth, sustainability, and content marketing. 
Make sure you follow me here, and sign up for my LinkedIn newsletter for more on all of that.

---

At Emetko Media our current outlets include:

- eCommerce Tech
Home to a thriving blog, eCommerce tech directory, and events directory, and home to a webinar event series as well.

- eCommerce MasterPlan Podcast
One of the OG email podcasts - in its 10th year.

- Keep Optimising Podcast
An eCommerce marketing show with a spin.

We also have TWO very distinct newsletters with their own audiences and content focus.

Want to know more? DM me now.

---

Speaker Bio: "Chloë Thomas is a globally recognised eCommerce marketing problem solver. Author of several bestselling books, keynote speaker, podcast host of both the award-winning eCommerce MasterPlan Podcast, AND the Keep Optimising marketing podcast."

--

At the moment I'm focused on:

1. Audience growth 
2. Sales automation
3. Team efficiency

Feel free to contact me about the following, and I'll do my best to help:

- Advertising to our transatlantic audience of eCommerce brands
- Being a guest on your podcast / virtual summit.
- Being a speaker at your sales event, or chairing a panel at your sales event.
- Providing expert quotes
- Being a guest on one of the Emetko channels

A new exciting challenge - continuing the growth of the brilliant eCommerce Tech website.

Current focus = building great relationships with our key listings, and helping even more eCommerce founders, marketers, and CTOs find the right tech to solve their problems and explore their opportunities.

taplio

The Battle

David Mannheim

Chloë Thomas

Followers

Posts

Engagements

Likes

Performance ScoreDavid Mannheim's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

David Mannheim

Chloë Thomas

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}David Mannheim's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreDavid Mannheim's LinkedIn Performance