Avvanz Pte Ltd

Provide  advice and inputs including domain knowledge

Member,  Council of Advisors

Institute for Advanced Studies in Complex Choices

Advice and inputs on individual choices in developed or emerging markets and public policy choices for regulation of economic activity in given market.

Member Of The Board Of Advisors

Sinarmas Agribusiness and Food

Grow sustainable leadership pipline to fill critical positions

CHRO at sinarmas agri and food, and Chief Talent Officer for sinarmas group

ICLIF

Research and delivery of leadership curriculum. Also served as head for marketing and communication.

Director,Research & Curriculum

Global Chief Learning Officer

General Electic

Responsible for developing and delivering leadership curriculum,
Customised Programs for GE customers and 
Organisational Team Interventions

Head, Crotonville, Asia Pacific leadership development

National productivity board

Director

I define success as if I am a 10-year old whose only responsibility is to make my world a better place for those I care about and for me. 

David Wee

Liberty Mutual Insurance

Key accomplishments -
• Product Owner for Salesforce deployment. Worked with vendor, IT team for requirements gathering, testing, enhancements
• Business Lead for CRM
• Cost savings in streamlining work processes, automation of admin work
• Improved productivity by offering hybrid roles, restructuring job profiles, initiatives to reduce SLA
• Regional countries initiatives; mapped call flows, system enhancement 
• Enhanced CX with email templates, call scripts, revamped QA scorecard

Operations, Customer Service -
• Lead Call Centre, Policy Servicing, Retention teams
• Team management, coaching
• Team huddles to identify trending issues and solutions

Operations-Customer Service Manager

Doctor Anywhere

Key accomplishments:
•	Exceeded and maintained Service Level Agreement for 10 hotlines
•	Led and launched email ticketing software, telephony system.
•	Developed workflows, call scripts
•	Service culture change in M&A
•	Audited calls, emails, team coaching 
•	Staff appraisal evaluation

Customer Service Manager

Sabbatical Career Break

On Leave

MSIG Singapore

Business Transformation initiatives:
• Managed Third Party vendor, conducted call audits
• Inculcated best practices with stakeholders 
• Handled feedback, complaints at company level
• Statistics analysis and reports

Employee Engagement events: 
• Design, conceptualise and execute more than 40 companywide events
• Budget management and expense tracking
• Chair recreation club

Engagement Lead

GREAT EASTERN

Projects & Initiatives:
• Implemented best practices for service operations and procedures.
• Reviewed work processes to improve communications and turnaround time.

Operations:
• Led team in providing quality and timely replies to clients.
• Trained staff in client communications, service improvement, writing skills, products, systems.

Manager, Claims Communications

AIA Singapore

Employee and Team Award winner in recognition of outstanding work performance and contribution in championing inaugural Hair For Hope event at AIA Singapore.

Projects:
• Part of Committee to organise staff events to foster team bonding, staff retention, improved morale.

Operations: 
• Customer experience management, service quality case handling, staff coaching.

Client Servicing Manager

• Change Management: led projects in insurance and healthcare sectors, across MNCs and startup during M&A

• Employee Award and Team Award winner in recognition of outstanding work performance

• Business Process Improvement: track record of conceptualizing and leading initiatives to achieve more than 20% improved efficiency

• Service Quality Initiatives: improved SLAs by more than 20% in call centers, processing and email teams

• Communication Skills: worked with regional teams, stakeholders across departments, C-suite executives

• Leadership Skills: led 10-18 staff with ongoing 1:1 conversations, team huddles through change

taplio

The Battle

David Wee

Karen Aw

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