Rothesay

Head of Security Engineering

Bank of England

Deputy CISO

Senior Manager

Head of Threat & Vulnerability Management

DevSecOps

Cigital, Inc

Managing Consultant

Senior Security Consultant

Software Security & Testing (IBM Rational)

Software Developer in IBM

🔴 All posts are my observations of the general landscape meant to engage and educate. NOT problems I'm encountering. All views are my own and not that of my employer. I’m a techie, not an economist.

🔴 Please don't invite me to meals, drinks or round tables. ALL requests will be ignored.

I help CIOs in dynamic organisations reduce cyber risk, by developing pragmatic cybersecurity functions that align with the business needs and have a proven track record of increasing simplicity and promoting accountable visibility. 

I'm a Technical Cyber Security Leader with over 17 years of experience within start-ups, management consulting and top-tier organisations. Extensive hands-on experience with Security Architecture, Engineering, DevSecOps, Security Posture Management, Penetration Testing & Red Teaming.

Engagements, Awards, Articles and Education

🔵 InfoSec Europe, Advisory Board • 2024
🔵 e-Crime & Cybersecurity Congress, Lost in Translation • 2024
🔵 Webcast, Control Effectiveness • https://www.brighttalk.com/webcast/19525/609336
🔵 SASIG, Adapting to the new cyber threat landscape • 2023
🔵 Central Banking African Summit, x4 talks over 2 days • 2022
🔵 CyberCon, Hosted fireside chat: BoE, LSEG, MS • 2022
🔵 Secure Southwest, High-value security testing • 2019

🟢 National Cyber Awards, Winner of the Financial Services Award • 2023
🟢 BCS Awards, Finalist for High Impacting Business Project • 2021
🟢 SC Awards Europe, Finalist for Best Security Team Europe • 2019

📒 Preparing your Organisation for AI Cyber Warfare • https://tinyurl.com/df-ai-war
📒 Finding High-Value Security Initiatives • https://tinyurl.com/df-sec-roi
📒 No Bullsh*t Approach To Simplifying Cyber Supply Chain Risk • https://tinyurl.com/df-supplychain
📒 Critical Vulnerability Management Cheat Sheet • https://tinyurl.com/df-cheat

📕 Master of Business Administration (MBA) • Exeter University, 2021
📕 Bachelor of Science (BSc Hons), Computer Systems & Networking • University of Plymouth, 2007
📕 CISM, Certified Information Security Manager • ISACA, 2016
📕 CISSP, Certified Information Security Professional • (ISC)2, 2011
📕 CSSLP, Certified Secure Software Lifecycle Professional • (ISC)2, 2014

Dave F.

Serviceberry Technologies

> Worked in a client-facing role to understand operational needs and suggest solutions accordingly.
> Ensured all engagements were delivered to a high standard and identified opportunities to enhance the overall client experience and ensure satisfaction.
> Experienced in the development of the ServiceNow Platform and collaboration with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow.
> Worked with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, Script Includes, Background Scripts, ACL’s, System Properties and Reports to customize the instance as per business needs.
> Created and customized complex workflows and custom workflow activities and managed business needs and handle background work through schedule jobs.
> Worked on integrations of Incident and Vulnerability Response (VR) with third-party tools to improve the incident and vulnerability response management for our clients.
> Utilized understanding of NPM, NCM and NTA to manage, monitor and analyze network flow data from various devices to identify bandwidth usage within the client’s network infrastructure.
> Employed proficiency in Server & Application Monitor (SAM) to manage and monitor system servers and applications, providing a complete view of the client’s environment and significantly improving their monitoring posture.
> Configured and worked on Solarwinds High Availability product offering and Centralized Upgrade to minimize the downtime of the client monitoring environment during any major activity.

Senior Consultant

Agilisys

> Respond to client cases by researching, reading, and applying critical thinking in attempts to resolve customer problems. 
> Apply various troubleshooting methods to track down complex technical problems.
> Create and update documentation/procedures for Client Services.
> Conduct client meetings and serve as a point of escalation.
> Provide written communications to clients on status of services and/or service disruptions.
> Analyze, monitor, and implement service improvements based on service trends.
> Implement, monitor, and improve processes with the client and our internal efficiencies.
> Identify product and service offering opportunities and recommend new product offerings.
> Plan and prioritize team’s daily activities.
> Identify training opportunities for the Service Support and Operations Team.
> Monitor daily ticket queue and manage assigned tickets to ensure quality of service.
> Ensure team is updating and following all standard operating procedures.
> Assist the team in making sure incident tickets are escalated properly.

Shift Lead

> Planning and deploying Monitoring Solutions for the Client's infrastructure and anticipate client's scalability needs.
> Assist clients in network audits, data analysis, performance analysis and assessments to determine overall areas for improvement by creating or modifying customized reports.
> Review, update, and create network monitoring policies and procedural documentation.
> Lead the operations centre team members and ensure that compliance is met and all daily activities are completed.
> Supervised the operations centre team to ensure compliance with company policies and procedures are met.
> Liaised and facilitated transfer of information between UK and India.
> Reviewed the operations centre processes and identified areas of improvement. Coordinated with the other team leaders and sent feedback to the operations centre manager for review.
> Oversaw monthly report generation and distribution of the clients’ infrastructure.
> Responsible for training of new recruits.

Senior Network Engineer

> Monitored and performed Level 1 Troubleshooting of issues related to the monitored elements present in the Clients’ Infrastructure.
> Handled client escalations with 0% errors for all the monitored elements based on escalation documents and within the established Service Level Agreements.
> Ensured prompt resolution of network outages to minimize its impact on business with the help of my team and the Sr. Management.
> Generated reports with specific incident reports for all the monitored elements from all the monitoring tools on day-to-day basis.
> Adapted and adhered to revised professional standards and processes to ensure consistency and common practice for all NOC monitoring / escalations.

Network Engineer

Senior Consultant | Learner | Solving problems one day at a time.

As a dedicated and experienced professional in the IT industry, I have a track record of success in various roles. 

As a Senior Consultant, I have also worked in a client-facing role to understand operational needs and suggest solutions, delivered high-quality engagements and identified opportunities to enhance the overall client experience. 

My expertise in implementing Network Performance Monitor (NPM) and Network Configuration Manager (NCM) in Solarwinds has resulted in improved network performance for my clients. Additionally, I have employed my proficiency in Server & Application Monitor (SAM) to manage and monitor system servers and applications, providing a complete view of the client’s environment and significantly improving their monitoring posture.

 My experience in the development of the ServiceNow Platform and collaboration with process owners and business stakeholders has enabled me to translate business requirements into functional requirements within ServiceNow.  

In my role as Shift Lead, I have successfully resolved complex technical problems and implemented service improvements based on service trends. My ability to plan and prioritize my team’s daily activities has resulted in improved efficiency and client satisfaction.

As a Senior NOC Engineer, I have anticipated my clients’ scalability needs and deployed Monitoring Solutions for their infrastructure. My leadership of the operations centre team has ensured compliance and completion of all daily activities.

In my role as a NOC Engineer, I have demonstrated a strong ability to handle client escalations with 0% errors for all monitored elements within established Service Level Agreements. My prompt resolution of network outages has minimized their impact on business.

Overall, my experience across various roles has resulted in enhanced client satisfaction, and efficient team management.

taplio

The Battle

Dave F.

Sandesh Islur

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