Fractionals United

Fractionals United is the largest global community for Fractional Leaders.

It's the go-to place for Fractionals to grow their expertise and business, network with other like-minded executives, and access valuable resources and support.

Companies can also take advantage of the community if you're in need of Fractional Leaders to help grow your business.

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Helping Product Manager become better at their craft of choice.

Product Management Mentor

Grow Products

🤝 How can I help you?
I help SaaS Founders accelerate slow-growing Products 
with better User Experience, Product Led Growth and Go-To-Market Strategies.

⭐⭐⭐⭐⭐
"Darpan, Wow! Thank you for taking the time to read through and provide that feedback. I really appreciate it."
- Ashley Alexander, Co-Founder, Arkeo AI

Founder

Invested in 10+ early-stage startups across various sectors, 
including Education, e-commerce, SaaS and Electric Vehicles

Angel Investor

Architech

At Telus (Architech's client), I led the charge in redefining B2B segment’s conversion and retention strategy, orchestrating a cross-functional effort across design, content management, and analytics teams. Our focus on growth experimentation and customer journey optimization resulted in:

✅ Doubled conversion rates by integrating advanced customer journey mapping and A/B testing frameworks.
✅ Boosted clickthrough rates by 50% on critical landing pages, refining call-to-actions, and streamlining the customer journey to enhance user engagement and satisfaction.

⭐⭐⭐⭐⭐
"It's been awesome working with you - you have a great ability to understand some of the fairly complex ecosystems and projects that we've undertaken, allowing you to support and manage those projects. You've been extremely fun and pleasant to work with and have always done a great job protecting the time of team members."
- Rob Walker ,Manager, Experience Design

⭐⭐⭐⭐⭐
"Darpan has been an excellent and extremely efficient team lead for the Optimization squad.  He clearly knows how to motivate and get the best out of team members, puts in very apparent care and attention into the work, and consistently provides valuable insights and ideas." 
- Jean-Sébastien Côté telus, Senior Content Producer

Senior Product Manager

As the Senior Product Manager at Architech, I spearheaded the vision and strategy for our digital platform across major cloud environments, including Azure, AWS, and GCP, with a keen focus on DevSecOps and design systems. My leadership across DevSecOps, Design, and Frontend teams led to:

✅ A 25% increase in profit margins through the strategic application of DevSecOps and design systems, responding proactively to customer feedback.
✅ 50% higher DevSecOps efficiency, achieving a more agile and secure development lifecycle.
✅ Enhanced productivity by 20% for our designers and developers, implementing tools like Figma and Storybook to facilitate collaborative design and streamline workflows.

Product Manager

FutureVault

In my role as Senior Product Manager at FutureVault Inc, I orchestrated the strategy for three key Finance SaaS products, leading product owners through the journey from ideation to market launch. Our collaborative efforts with sales, marketing, and customer success teams culminated in:

✅ 75% revenue growth by implementing 10 significant features annually, informed by rigorous market analysis and user feedback.
✅ Expanded our daily active users from 1,000 to 60,000, thanks to targeted new user segment strategies and feature development based on comprehensive competitive analysis and deep customer insights.
✅ Maintained a customer retention rate above 75%, driven by a relentless focus on user-centric product enhancements.
✅ Led segment expansion by 3x in 2 years by driving automation at scale with machine learning (ML/AI) features for document management.

As the pioneering Product Manager for FutureVault's suite of finance SaaS platforms, I led a global team of 20 through the product lifecycle, from ideation to market introduction. Our collaboration across sales, marketing, and customer success achieved:

✅ A 15% increase in NPS within 9 months, following a comprehensive user experience overhaul.
✅ 25% faster team velocity by adopting React Native, significantly enhancing our cross-platform development capabilities and market responsiveness.
✅ Improved financial advisor efficiency by 75% in 1 year by building an experimental machine learning (ML/AI) model for financial document labelling and filing.

Stellar

My tenure at Stellar Group was marked by leadership in developing HRIS products, from payroll to performance management, for 4,000 users. Key achievements include:

✅ Expanding the product owner team fivefold, establishing a foundation of excellence and continuous learning.
✅ Reducing software maintenance costs by 25% and cutting HR operational expenses by 40% annually through strategic cost-benefit analyses and the introduction of electronic recruitment software, significantly improving operational efficiency and product quality.

⭐⭐⭐⭐⭐
"You consistently go above and beyond. Thanks Darpan"
- Tennille Moisel, General Manager

⭐⭐⭐⭐⭐
"I would also like to acknowledge Darpan for his commitment, dedication and hard work. You have certainly gone the extra mile and I would like to acknowledge your significant contribution."
- Farid Jarrar, Chief Information Officer

⭐⭐⭐⭐⭐
"Darpan, Thank you for your hard work and dedication, it is a pleasure having you as a part of the team. Keep up the great work."
- Scott Walsh, General Manager

✅ Boosted company revenue through a $25 million PCI-compliant contract.
✅ Cut outage response time by 75%, and reduced system issues by 20%, while leading a 5-person engineering team focused on business continuity.

Software Service Delivery Coordinator

✅ Revamped Software support for 130 employees and 200 workstations.
✅ Saved the centre $170,000 annually and slashing incident evidence collection and escalation times to 10 seconds and 5 minutes, respectively

Software Service Delivery Associate

Brisbane City Council

✅ Developed a financial and statistical reporting system using web technologies.
✅ Achieved a 90% boost in report accuracy across 27 regional councils by centralizing data.

Fullstack Developer

📢 SaaS Founders: Are These Problems Killing Your Growth?
❌ Painful User Churn: New users sign up then vanish, stalling your growth
❌ Endless Complaints: Your product feels too complex for users to love
❌ Wasted Resources: You pour money into features that fail to deliver results
❌ Investor Pressure: Expectations mount, and confidence fades

🚀 The Solution You Need, Right Now
I'm Darpan—your Product Growth Partner who turns struggling SaaS products into market leaders.

✅ How I Create Success Stories:
User Experience Magic: I simplify onboarding and remove friction points that drive users away
Product-Led Growth: I unlock your product's natural ability to drive retention and revenue
Strategic Go-To-Market: I position your product to stand out in crowded markets

🏆 Real Results (Not Just Promises):
Scaled products from 1,000 to 60,000+ Daily Active Users (60× growth in 2 years)
Boosted SaaS revenues from $100K to $1M+ ARR
Increased conversion rates by 100% with smart UX improvements
Launched 100+ successful features that users actually want
Delivered growth across Fintech, eCommerce, Education, Government, Telecom, and Logistics

🔥 Stop hoping for growth. Let's engineer it together.
📩 DM me to discuss how we can scale your SaaS product.

🧠 Additional Skills:
Product Led Growth and Go-To-Market Strategies, Market Research, User Experience UX, Analytics and Metrics, Sales Funnel Optimization, A/B Testing

Darpan Dadhaniya

iTMethods Inc.

Vice President, Service & Operations

Diabsolut

- Led the delivery strategy development for 2024
- Led a professional services team delivering Salesforce cloud solutions

Senior Director Professional Services

●	Reporting to the CTO, currently leading a global professional services team exceeding 100 consultants worldwide. Project and operations portfolio in excess of 25 million
●	Oversee and actively monitor  both implementation and managed services for all clients, including development and negotiation on all contractual MSA and SOW agreements

Head of Service Delivery, Product & Technology Operations

- Led strategic accounts while managing multiple Agile teams for clients such as LoyaltyOne, Bayshore, Cineplex.
- App modernization type projects led to significant client benefits allowing them to scale thier business for future growth, while also assist to expedite our clients product development timelines

Delivery Partner, Digital Transformation and App Modernization Initiatives

VersaPay

- Successfully grew the Professional service team from 7 to over 25 teams members
- Led a team implementing in excess of over 100 client installations including platform deployments and payment solutions
- Grew the Department P&L over 24 months by 95%
- Reuilt and deployed delivery processes contributing to a positive customer experience while improving the NPS surveys by over 10points
- Automated delivery functions to allow the implementation managers to increase productivity and speed to market from 120 to within 60 days.

Director of Professional Services

RBC Ventures

Founding member of Dipp with RBC Ventures:

● Created and successfully launched a marketplace for local area merchants using card linked offers (CLO)technology. First of it's. king using CLO technology in Canada
● Led all areas of the business including business case analysis, capital seed funding, presentations to board members to obtain approvals and seed funding, product and technical design, development and client support. 
● Built the business from ground up and managed all aspects from solution development, prototype, full product launch and customer support
● Technology built by dipp is currently being leveraged across other business within RBC Ventures (Ampli)

#marketing #loyalty #cashback #cardlinkedoffers #clo #merchantfundedoffers

Co-Founder @ Dipp (RBC Ventures)

Points

Head of Product and Platform Partnerships (Loyalty eCommerce)

BMJ CONSULTING (Project Management and Delivery / Ecommerce / Digital / Loyalty)

●	Independent ecommerce consultant providing platform and delivery expertise to companies assessing their platforms, product roadmaps, product and delivery teams
●	Implementing ecommerce and loyalty strategies, portfolio examples:

Saks Fifth Avenue (Contract) - Retail Ecommerce Platform
- Defined 18 month ecommerce roadmap
- Assemble product and delivery team to execute on digital sales solutions
- Lead development and delivery of a digital sales tool for in-store associates
		
Holt Renfrew (Contract) - Retail Ecommerce Platform
- Ecommerce platform assessment and recommendation (Replatform Initiative, Oracle to SAP Hybris)
- Assemble Product and Delivery teams to Implement Hybris PCM solution, including digital tools for in-store associates

TD BANK  (Contract) - Digital Channels
- Led a 25 person program team including multiple project and product managers to assess TD Bank’s compliance with new CASL Legislation
- Led all compliance changes to across all digital channels

Managing Director, Program and Portfolio Management

Accenture

●	Successfully led several major eCommerce programs for retail and telecommunications companies
●	Lead role coordinating multiple vendors and resources exceeding 100 people
●	Established executional PMO with various clients to design, develop, test, deploy, and support their digital presence
●	Fully responsible to staff programs with resources across various groups, mentor staff, and ensure successful client delivery and adoption.

Major Programs: 
●	Rogers Communication Omni Channel (Oracle ATG)
●	Aldo Shoes eCommerce Replatform to Hybris
●	Little Burgundy eCommerce Replatform to Hybris
●	Call it Spring eCommerce Replatform to Hybris

Senior Consultant, Program Delivery eCommerce Omni Channel

Points International, Loyalty eCommerce

●	Managed full time staff of 8 project delivery FTE’s. Responsible to manage, mentor, and coach direct reports including; project managers, business analysts, product specialists and quality assurance staff, including yearly performance reviews  
●	Reporting levels at the VP, SVP, and executive levels on all projects.
●	Successfully delivered over 50 eCommerce solutions for some of the world’s largest loyalty companies including; Southwest Rapid Rewards, Starwood rewards, Air France, KLM Airlines, Hilton Rewards, Virgin Atlantic.
●	Portfolio management consisted of leading 8-10 major initiatives concurrently
●	Provided digital solutions, web development, along with marketing best practices on user experience and predictive analytics on consumer purchasing habits.
●	Key responsibility for resource allocation in a matrix type environment.
●	Fully managed the delivery and software development teams in an agile environment

Senior Project Manager  (Loyalty eCommerce)

BMO Financial Group

Capital Markets

●	Managed the yearly investment spend for BMO Canada GTM division (35 million in 2008, 45 million in 2009). 100% success rate managing the profit and loss in each year.
●	Delivered eCommerce and web development solutions for BMO’s online business banking application.
●	Successful project management for projects ranging from $250k to $2million, internationally with multiple stakeholders and vendors located across the globe, exceeding 50+ resources per program.
●	Delivered Canada’s first Global Treasury Program for a major financial institution.

Personal and Commercial Banking 

●	Delivered a new commercial lending platform with a budget of 75 million, and a team exceeding 100+ resources.
●	Other major programs consisted of new online banking interfaces for BMO’s commercial lending group across Canada/US.
●	Oversaw and lead the generation of project scope, business/technical requirements, cost estimates, and prioritize project deliverables based on budget, revenue, risk assessment, and resource allocation.

Project / Program Manager

With over 20 years of experience in building and leading customer delivery teams and operations, John-Paul is a senior director of professional services leading provider of cloud-based solutions and services. He is responsible for overseeing the delivery of complex projects,  new sales development, successful account growth, customer success,  and driving operational excellence across the organization.

John-Paul is a strategic thinker and a dynamic leader, who holds a master's degree in project management and multiple certifications in agile and six sigma methodologies. He has a proven track record of developing and executing successful company strategies, growing the business, and enhancing the organizational performance and culture. He is passionate about delivering value to customers, empowering his team, and collaborating with partners and stakeholders.

taplio

The Battle

Darpan Dadhaniya

John Paul D.

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