I build outbound systems that turn cold leads into warm conversations—and scalable pipeline.

With a background in Enterprise SaaS and experience across EMEA/DACH markets, I specialize in account-based sales development that blends strategic cold calling, cold email, video prospecting and advanced sales automation. I’ve generated over €3M in pipeline by designing outbound workflows that consistently deliver 20%+ phone connect rates and high-quality SQLs.

My tech stack includes tools like Clay, Apollo, Smartlead, Outreach.io, and LinkedIn Sales Navigator—but it’s not just about tools. I also tap into curated, human-verified data sources to fuel Phone-First campaigns with contacts that match exact ICP criteria, ensuring higher precision and high dial:connect ratios.

I’ve worked remotely with high-growth companies and lean go-to-market teams, consistently exceeding quota and contributing directly to closed-won revenue. My experience spans the full sales funnel—from prequalification and TAM mapping to pipeline management and sales enablement.

I believe great sales isn’t about volume—it’s about velocity and relevance. If you’re scaling a team, entering a new market, or want to talk shop about sales automation, let’s connect.

Dario Junk

[24]7.ai

I lead AI and CX transformation efforts, driving AI innovation, proof of concepts, and pre-sales initiatives while managing a team of conversation designers. My role combines account management, strategic AI deployment, and customer experience transformation to help enterprise clients maximize the impact of AI in their business.

Key Responsibilities and Achievements:
- Lead AI innovation and proof of concepts to accelerate digital transformation and deliver measurable business value
- Oversee pre-sales and solution consulting, crafting AI roadmaps and solution architectures that align with client objectives
- Manage account relationships, identify growth opportunities, and expand AI adoption across key accounts
- Direct a team of conversation designers to create scalable, effective, and customer-centric AI experiences
- Develop AI-driven automation strategies to improve operational efficiency, reduce costs, and enhance customer interactions
- Build and manage strategic partnerships to enhance AI capabilities, drive business growth, and create new revenue opportunities

I focus on delivering AI solutions that drive tangible ROI, bridging the gap between advanced technology and real-world business outcomes.

Senior Director, AI & CX Transformation

- Led a team of conversation designers that created conversational AI interfaces for messaging apps, chatbots, and voice assistants
- Focused on persona-driven user flows and journeys to support the creation of best-in-class conversational experiences, leveraging professional experience and proven UX and HCI research practices
- Partnered with developers and data scientists to create intent-driven, NLP-based statistical language models and incorporated them into user journeys
- Designed using an omnichannel strategy across web, mobile, Facebook Messenger, ABC, SMS, Alexa, Google, and IVR
- Designed and optimized conversational interface solutions for large companies in the financial services, telco, utilities, education, and retail industries, including Hilton, Bed Bath & Beyond, Marriott, Capital One, Dish, Yale, Stanford, SiriusXM, DirecTV, BJ's Wholesale Club, Columbia Sportswear, United Airlines, and Raytheon Technologies
- Coordinated and developed quantitative and qualitative research to implement best-in-class, data-driven, empathetic, user-centered designs that fueled ROI
- Collaborated with sales, product, and solutions teams to design the best possible customer experience
- Designed, consulted, and trialed new administrative interfaces to create conversational interfaces that optimized time to market and ROI, such as this example
- Transformed complex workflows into simple conversational experiences
- Tackled problems at the intersection of machine learning and content management, where existing interface patterns often did not exist
- Achieved an overall 50% automation rate in 2022

Senior Director, Conversation Design, Conversational AI

•	Lead the Virtual Agent division of the Platform Solutions Group that has deployed and supported 450+ live customer-facing chatbot implementations utilizing artificial intelligence, natural language, and machine learning that answer 125 million questions annually
•	Lead a team of 25 data analysts, developers, designers, and support staff
•	Developed chatbot platform solutions for large-scale market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel industries such as Sears, Choice Hotels, Disney, Humana, Blue Cross Blue Shield, TD Bank, WaterPik, AT&T, Stanford, Yale, and Cornell
•	Lead end-to-end solutioning including  design, data analysis, and project management
•	Achieved gross margin of 80%+, NPS of 73, utilization rate of 90%+, client retention of 95%+ 
•	Collaborated with marketing on how to best communicate solutions
•	Lead product scoping and sales discovery calls
•	Worked closely with product team by consulting on product needs based on end-user research

Director, Conversational AI

Ziplines Education

As an Instructor specializing in AI Prompting I leverage my extensive background in education, psychology, and conversational design to deliver engaging, interactive training sessions. 

Drawing on over 20+ years of experience as a learning specialist and my expertise in AI-driven interactions, I guide professionals through mastering effective prompting techniques, providing personalized coaching and real-time support to help participants advance their skills and careers.

AI Prompting Instructor

Correlation One

• Lead training sessions focused on GenAI for Correlation One’s clients
• Collaborate with internal teams to provide feedback on curriculum, materials, and resources
• Provide guidance and support to workshop/program participants, answering questions, addressing concerns, and fostering a collaborative learning environment
• Act as a subject matter expert on GenAI, contributing insights and expertise to internal discussions, projects, and initiatives

Lead Generative AI Instructor

Women in Voice

Founder of the Canadian Chapter of the international empowerment organization for women and people who identify with minority genders in voice tech.

Founder, Canada Chapter

Drove the global mentorship program with events and campaigns to further mentorship and knowledge share in the field.

Global Mentorship Program Manager

Public Speaking

• Panelist: Research in Conversation AI www.linkedin.com/events/uxresearchforconversationalai7190733176636354561
• Podcast: Humanizing AI: Designing Natural Gen AI Interactions: www.linkedin.com/events/7156241966719025152
• Podcast: VUX World Live: Enterprise conversation design best practice: youtube.com/watch?v=2QTS6NQS95A
• Speaker: 24 Hours of UX 2023 The Future of Conversation UX
• Panelist: Maximizing Engagement With Contextual AI
• Podcast: This Week In Voice: www.youtube.com/watch?v=4nleVOu_t1k
• Podcast: Voice in Canada: voiceincanada.ca/celene-osiecka-shares-her-perspective-on-automation-in-the-voice-and-ai-industry/
• Panelist: Voice Den Episode 17: www.crowdcast.io/e/the-voice-den-17
• Speaker: Exceeding Expectations in a Global Retail with Conversational AI, Women in Voice Inaugural Summit
• Speaker: The Future of Retail CX—Winning in the Digital Era with AI
• Interview: Models for Conversational AI: www.youtube.com/watch?v=G_kBSW9kNIg
• Interview: Millennium Live: www.youtube.com/watch?v=DeXwyDMkU38 
• Speaker: How to Blend Artificial and Human Intelligence with Conversation Design: www.youtube.com/watch?v=euOYytI0__Q
• Speaker & Panel Discussion: Designing Non-GUI and Multi-Modal Experiences: plus.investera.com/event/UX-Crunch-at-Home-Designing-NonGUI-and-MultiModal-Experiences
• Speaker: Conversation Design Summit 2021: www.youtube.com/watch?v=94S6AFtyKDk
• Interview: The Future is Spoken Podcast - Episode 17: www.youtube.com/watch?v=El-gnWGvfNQ
• Keynote Talk: Voiceflow AMA: www.voiceflow.com/blog/celene-osiecka-blog-post
• Keynote Talk: HI/AI Blending: www.cxnetwork.com/events-cxn-live-digital-cx-2020/speakers/celene-osiecka
• Panelist: How to Hire a Good Conversation Designer: www.youtube.com/watch?v=gQcU0YjqEGU
• Lightning Talk: Ethics in Conversation Design: voicetechglobal.com/resource/ethics-in-conversational-ai/
• Interview: Inspiring Women in STEM: www.stitcher.com/show/inspiring-women-in-stem/episode/celene-osiecka-waterloo-canada-76772592

Conversational AI Public Speaker

Conversation Design Institute

Lead hands-on lecture detailing the optimization process and KPIs as it relates to Conversation AI and Conversation Design.

Conversation Design Instructor/Educator

AlphaSights

Provides investment and business leaders with conversation AI industry knowledge that drives better-informed decisions and delivers superior outcomes.

Conversational AI Consultant

Outschool

• Creates interactive introductory conversation design based curriculum for 7 to 12 year olds.
• Supports and guides students through a group based interactive lecture and workshop, where all students contribute to the overall bot design including personality, scope, and models. 
• Created over 40 natural language AI based bots.

Conversation AI Instructor/Educator

Voice Tech Global

• Leads interactive advanced conversation design module for conversation design beginniners and experts
• Supports and guides students through a group based interactive lecture and workshop

Foundational & Advanced Conversation Design Instructor

Hiboo

Consults and provides industry knowledge on conversational AI for an Empathetic AI solution for DEI strategic planning and intentional action at companies.

Conversation AI Strategic Advisor

I'm passionate about crafting seamless, engaging, and memorable conversational experiences that bridge the gap between humans and technology. With expertise in conversational AI, generative AI, chatbots, voice assistants, IVRs, and machine learning, I blend human-centered design, UX strategy, and business analysis to create intuitive user journeys.

As a seasoned leader with 20 years of experience in conversational AI, cognitive science, and customer insights, I guide teams in designing innovative, user-centric solutions. I excel at simplifying complexity, architecting accessible information, and empowering teams to deliver exceptional results. With a background in psychology and HCI, I bring a unique blend of technical acumen and people-driven strategy to every project.

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