Dan Savino

Enhance Health

As the Chief Information Officer at Enhance Health, I have successfully overseen the IT department, driving the adoption of Artificial Intelligence to enhance efficiency and productivity.

• Implemented AI solutions across various departments to streamline processes and improve operational performance.
• Led the development of innovative software solutions to meet the company's evolving needs.
• Collaborated with cross-functional teams to ensure seamless integration of technology solutions for maximum impact.

Chief Information Officer

As the Chief Technology Officer at Enhance Health, I leverage over 15 years of IT leadership experience to drive the technical strategy and develop advanced software solutions that optimize operations and customer service. I bring my experience in artificial intelligence from my previous roles to Enhance Health, looking forward to employing AI to innovate and enhance our systems.

Chief Technology Officer

SelectQuote Insurance Services

Senior Vice President of Artificial Intelligence and Innovation

During this job tenure at SelectQuote Insurance Services, I oversee technical development for the implementation of new business phone systems and the design of software aimed at enhancing operations. To accomplish organizational goals in accordance with predetermined standards, I Direct cross-functional teams, including offshore and onshore application development, business intelligence, data science, project managers, and application support teams.

Key Accomplishments: 

► Contributed to the company's IPO, enabling company to raise equity capital from public investors. 
► Executed new strategies within company and improved project completion time by 27%.
► Increased developer satisfaction by 14 % via delivery of positive feedback on performance.

Senior Vice President of Technology Development

While serving as a vice president of technology development, I supervised all project managers, data scientists, business intelligence developers, and application developers to improve an organization's business operations, planning projects, and building analytics models. By propelling innovation throughout the company, I oversaw the re-architecture and replacement of all divisional CRMS, Quote Tools, and external websites. Additionally, I established application development as practice and shifted the company from NET to NodeJS. While ensuring reliability, performance, and integrity of all corporate database systems, I led network engineers and database administrators. To execute DevOps as a strategy within the organization, I Organized and monitored the DevOps team.

Key Accomplishments: 

►Improved agility and flexibility by managing transfer of 13 apps to the cloud.
►Implemented Micro-Services as standard software architectural design within organization and led incorporation of cloud computing system to improve reliability, scalability, and efficiency.
►Leveraged Project Management practices throughout company to standardize, structure, and organize methods and Increased Project Management Office's size by three-time.
►Enhanced callers’ experience and consistent call processes by overseeing all telephony and moving the company's traditional Cisco system to a more agile software telephony platform.
►Improved data-driven decisions across organization by recruiting data scientists and developing effective approach to executing data science as practice within firm.
►Utilized SOX controls throughout application development organization to identify and prevented errors to mitigate process deficiencies.

Vice President Of Technology Development

Setup standards for Application Development and transitioned the company from .NET to NodeJS. Tripled the size of the Project Management Office and put into practice Project Management methodologies across the organization. Oversaw all telephony and migrated the organization from a legacy Cisco system to a more elegant software telephony platform. Managed and led the Database Administrators and Network Engineers introduced and implemented DevOps as a practice within the organization by forming and leading the DevOps team.

Vice President Of Technology

In this position, I managed all project management and application development tasks for businesses looking to streamline operations and automate procedures. To achieve business growth, I supervised and organized four units of IT associates.

Key Accomplishments: 
► Leveraged latest technology and fixed problems, decreased complaints of customers by 63%.

Vice President Of Application Development and Project Management

During this role, I monitored all internal application development procedures to carry out various business-related functions and effectively engage customers.

Key Accomplishments: 
► Developed three offshore teams with more than 100 developers and minimized developer expenditures over 75%.
► Transfer to agile development process from waterfall process to eliminate probabile absolute project failure and created development teams.

Director of Application Development

Facilitated transition to new internal telephone routing service, which allowed business to increase call response rates by 84% while keeping the same staff headcount.

Director of Technology Enablement

Oversaw the development of new customer relationship management system, increasing employee utilization by more than 200%.

Senior Manager of Technology Enablement

Employed project management techniques and completed 87% of the 31 projects that was assigned.

Director Project Management

Developed strategies to progress business functions and Improved location effectiveness through hiring, selecting, onboarding, coaching, and counseling agents and sales managers.

General Manager

Delivered information on company’s inventory to medical representatives by providing high-standard training and evaluated the performance of sales teams by developing system of reports and communications, including sales reports, cyclical sales meetings, sales newsletters, and electronic bulletins.

Sales Manager

Achieved and surpassed all sales goals, demonstrated dedication to excellence and competitive spirit and consistently ranked in the top 10% of SelectQuote Agents.

Sales Agent

SpikeSource

Collaborated with industry experts to increase sales for company and promoted secure computing environment.

East Coast Sales Division Manager

As the Chief Information Officer at Enhance Health, I leverage over 15 years of IT leadership experience to drive technical strategy and develop advanced software solutions that optimize operations and customer service. I also bring my experience in artificial intelligence from my previous roles to Enhance Health and look forward to employing AI to innovate and enhance our systems.

I lead diverse teams across application development, business intelligence, data science, and project management to deliver high-quality IT solutions aligned with strategic goals. My past achievements at SelectQuote Insurance Services included contributing to their IPO and leading initiatives that significantly improved project efficiency and developer productivity.

At Enhance Health, I am committed to fostering innovation, enhancing customer experiences, and implementing comprehensive technological strategies that ensure a scalable and robust IT infrastructure. My focus is on achieving measurable outcomes, exceeding expectations, and leading with integrity and excellence.

Marc Bernstein

Balto

Balto is your AI workforce for the contact center.

Balto builds AI insights, superagents, and back-office automation.

🤯 Insights: AI analyzes your conversation data and shares its findings.

🤯 Coaching: AI prepares coaching packets for your supervisors.

🤯 Compliance: AI finds compliance issues.

🤯 Quality: AI scores your calls.

🤯 Guidance: AI helps human agents solve customers' problems.

🤯 Notes: AI takes great notes.

CEO & Founder

Grounded

Grounded builds smart, modular, electric vans.
https://www.groundedrvs.com/

Advisor

TopOPPS

Clutch Player of the Year and Sales Contributor of the Year.

Account Executive

DoorStep Fitness

Built a direct-to-home personal training company that grew to over 100 clients and 5 personal trainers on staff.

Founder

CEO and Founder at Balto

Fascinated by AI, consciousness, and the nature of our reality. 

I believe that we’re staring head-on at the biggest societal change humanity has encountered in our history. AI will upend our work, our social ladder, and how people find meaning. As AI becomes increasingly powerful, we will value our abilities less and our human experience more. We will lean into our innate human drive to create, producing a renaissance of art, music, science, and literature. AI will unlock the creative minds of billions of people across the world. 

I've been a guest lecturer on AI and process improvement at Wash U in St. Louis, University of Chicago, James Madison University, and UT Austin. 

My mission at Balto is to power a new era of knowledge work in the contact center.

I'm the host of the Reimagining the Contact Center Podcast. 

👉 Spotify: https://open.spotify.com/show/2Nq23L3wbhZKkqSdtnygow?si=ca1a6c8b2f094d13

👉 Apple Podcasts: https://podcasts.apple.com/us/podcast/reimagining-the-contact-center-with-marc-bernstein/id1550447943 

👉 YouTube: https://youtube.com/playlist?list=PLehjPKIAboz0Qxi20vCKXu6NU4oQ3y78T&si=wdqEx6b8ZSkheLID

I make art and write poetry. You can find my work at marcbernstein.com.

I also love chess, poker, the outdoors, and mentoring students and startup founders.

http://balto.ai || @TechLoveSTL on lichess.org and Chess.com || @marcjbernstein on X

Drive unprecedented efficiency with Balto’s Real-Time AI for contact centers. 

Reduce repeat calls, holds, and escalations by delivering the right answers to agents in the moments they need it most. Eliminate after-call work with Balto Real-Time Notetaker, and automate quality management with Balto Real-Time QA.

Learn more about Balto's Real-Time AI at https://balto.ai.

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