Danny Smith

Consultant

Armakuni

Pole Star EAM

Chief Operations Officer

Oyster®

Consultant - Remote Workplace Design & People Ops

Delocate (acquired by Oyster)

Principal Consultant

RED Academy

VP Technology

Global Curriculum Director, Technology

Lead Instructor

Ada. National College for Digital Skills

Curriculum Designer & Lecturer

CharlieHR

Senior Software Engineer

Sparta Global

I wore *a lot* of hats as we grew from a 3-employee startup to 80+ folks

All Sorts

Royal Air Force Air Cadets

Adjutant, Central Training Team, HQ RAFAC

COO & Consultant | Creating high-performance remote organisations 👨‍💻🌍

I work with leaders to intentionally design remote organisations & ways of working, laying the foundations for rapid scaling, long-term organisational health, and a globally distributed workforce.

I spent 2021 at Oyster, scaling their fully-remote (globally distributed) company from 14 to 500 people (and a $1bn valuation). Which was absolutely wild.

I work mostly at the intersection of system design, human behaviour, remote work & operations. I'm convinced that knowledge work has no borders and the "remote work revolution" has the power to make the world a fairer and more equal place for everyone. Globally distributed companies are the future.  And the remote workplace should be diverse, safe & supportive for all.

I talk about "Organisational Health" a lot because healthy orgs feel calm when ploughing through unknown waters at 1000mph and can operate on the edge of chaos without being chaotic: much better for our people, and our business. Since systemic health problems have a disproportionately large effect on distributed remote teams (and quickly compound with scale), I'm on a mission to help folks be more intentional about how they design & transform remote-first orgs.

➡️ Read more on this → https://danny.is/writing/organisational-health

I love meeting new folks, so hit me up if you wanna chat 🙂☎️

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Wanna learn about remote best practices? 👇

· Oyster Reef → https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d
· Some tiny remote working tips → https://danny.is/remote

If you've read this far you *might* be interested to know...

· I've a sporadic sideline in personal coaching and team facilitation.
· I used to be a software engineer, but realised I have a much bigger impact when I help others do their thing better. And now that's my thing. (I still code, but just for fun.)
· Before that I was a blues musician. I still perform and jam lots: music has this weird ability to transcend language and cultural barriers.
· I'm a generalist. Obviously. Sorry not sorry.


In the past, my desire to "make work better for everyone" saw me doing:

· Education → curriculum design, learning design, teaching etc.
· Engineering process → DevOps, architecture etc
· Agile coaching & delivery process (SAFe still gives me nightmares).
· Design systems before they were hip.

Global Payroll, Customer Onboarding, Team Member Experience

Senior Product Manager

Product Manager II

Associate Product Manager

Senior Hiring Experience Lead

One of the initial 30 employees who worked to scale the company to +600 employees over the span of 1.5 years
Developed and document strategic internal processes to bridge the gap between product and end-user experience.
Identified and broke down complex global problems to coordinate cross-functional problem-solving and improvements
Hired, onboarded and trained 70+ new team members.
Defined business requirements and workflows to enhance organisational efficiencies.
Fostered positive relationships with customers to maximise satisfaction, retention and experience.
Worked with cross-functional specialist teams to automate the user experience
Managed internal improvement projects and created task forces to tackle quarterly initiatives.

Customer Success Lead

WeWork

- Oversaw daily operations of an office building of 250+ company accounts with a combined monthly rental revenue of £1,000,000+.
- Implemented department wide continued learning program, creating & leading content, organising schedules and setting up facilitators.
-Developed & rolled out team strategies for increasing monthly net promoter scores as well as internal growth & sales.
- Managed a team of 3-6 direct reports and aided in the department hiring, on boarding and performance reviews on a monthly basis.
- Strengthened product branding initiatives and coordinated building event schedules in support.
- Analysed financial monthly statements and created an ongoing team focus for increasing growth & identifying cost reduction opportunities.

Community Manager +  L&D Coordinator

RedTail Landing Golf Club

-Hired & managed a team of 20+ employees, overseeing hiring, training, and performance management across multiple season launches.
-Supported The Executive Chef & Food/ Beverage Manager in negotiations with guest bookings & suppliers.
-Gathered event requirements, including budgets, guest lists, catering and event timelines through face-to-face client meetings.
-Handled contract signing, fee collection, business accounts payable and receivable functions, and event booking activities.
- Monitored multiple databases to keep track of all company food & beverage inventory.
- Planned and coordinated daily service delivery across all areas, including the restaurant, conference & event centre, outside catering services, as well as food & beverage services on the golf course.
- Ensured general health and safety protocol, including food safety procedures, were consistently adhered to.

Assistant Manager (Restaurant + Event Centre)

lululemon athletica, Covent Garden

-Supported the launch of our first store in Europe as well as 4 that followed within the first year.
-Supervised 5-12+ employees per shift as well as 4+ on our merchandising team.
-Monitored and reordered inventory items to fulfil displays and executed design changes to align with available inventory.
-Developed selling strategies, positively impacting product movement whilst growing customer interest & loyalty.
-Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
-Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
-Dealt with customer complaints confidently and politely, resolving issues with appropriate solutions.
-Developed expertise and knowledge in product technology & intention to ensure consistent delivery of outstanding guest services.

Team Lead

-Managed daily till opening balances
-Processed daily stock deliveries in-store and ensured accurate order numbers.
-Mentored new employees on customer service, money handling and organising strategies
-Suggested additional items to customers based on effective communication to discover and support their needs. 
-Coordinated with Store Manager to ensure the effective coordination of a new store launch preparation and successful opening.
-Opened new merchandise boxes and stocked sales floor racks and shelves with latest items, supporting the team lead with creating an effective visual merchandising strategy.

Customer Care Advocate/ Educator

Edmonton Sport and Social Club

-Planned and organised sporting leagues & weekend tournaments/ events for 10,000+ athletes across 15 sports with multiple levels.
-Contributed to daily operational management of sports leagues, schedules, officials, equipment and facilities.
-Implemented new recruitment and on boarding program for volunteer officials(Event Coordinators), reducing training time and increasing average length of volunteer commitment.
-Supported the distribution of team equipment and payment processing
-Coordinated the setup and maintenance of seasonal outdoor sport and recreation facilities.
-Recruited volunteer officials and substitute players to support leagues.
-Continually exceeded team & individual player registration targets.
-Reviewed ongoing rule & sportsmanship queries to support conflict resolution & maintain a positive experiences for all athletes.
-Monitored all in house equipment as well as that out on rental with teams to keep track of all company inventory & required maintenance.
- Prepare and distribute promotional material and pertinent league details
- Assist Manager of League Operations with special projects
- Lead sport administrative team
- Act as a liaison between administration team and Management
- Problem-solve day-to-day league related issues
- Manage processing and tracking of Club revenues
- Chair/participate in committees that support continued Club growth
- Update website and manage software

League Operations Coordinator + EC Manager

- Planned and coordinated daily service delivery across all areas, including the restaurant, conference & event centre, outside catering services, as well as food & beverage services on the golf course.
- Ensured general health and safety protocol, including food safety procedures, were consistently adhered to.
-Managed a team of 20+ employees, overseeing hiring, training, and performance management across multiple season launches.
-Supported The Executive Chef & Food/ Beverage Manager in negotiations with guest bookings & suppliers.
-Gathered event requirements, including budgets, guest lists, catering and event timelines through face-to-face client meetings.
-Handled contract signing, fee collection, business accounts payable and receivable functions, and event booking activities.
- Monitored multiple databases to keep track of all company food & beverage inventory.

William Lutsky YMCA

-Strength & Conditioning Coach
-Injury Prevention
-Rehabilitation
-Personalized Workout Development
-Motivator

Self Employed - Fitness Consultant

United Cycle Source For Sports

- Provide excellent customer service to all customers
 - Keep inventory shelves and display area full of merchandise and product
 - Create floor plans and set up floor merchandising displays
 - Create invoices and deposits for customers using a windows-based POS system
 - Attended product knowledge sessions and actively pursue knowledge of your sport
- Apply problem solving tactics to create positive guest experience
- Balance all transactions including: credit cards, cash and cheques
 - Performed switchboard duties; relays messages on a timely basis to appropriate personnel.

Customer Care Advocate

lululemon athletica, Whyte Avenue

• Upbeat, optimistic, passionate, friendly and authentic
• Excellent team player and ability to work independently
• Responsible and dependable
• Proactive and solution-oriented
• Excellent communication skills – verbal and written
• Extraordinary guest interaction, organizational and time management skills
• Ability and willingness to accept and provide feedback
• Strong problem solving and decision-making skills.
• General computer knowledge.
• Passion, knowledge and involvement in yoga,fitness, and sports
• Strong personal sense of style and athletically minded

Edmonton Oilers Hockey Club

-Market Research
-Promotional Game Day Material Development
-Contact For Pay Per View and in house Broadcast Suppliers
-Organizing Marketing Plans & Material

Marketing Intern

As a Senior Product Manager at Oyster®, I contribute to enhancing global payroll systems, improving customer onboarding, and elevating team member experiences. With over two years of progressive experience in product management at Oyster®, I focus on streamlining global HR processes, leveraging expertise in global HR leadership and global payroll.  

Passionate about driving impactful solutions, I collaborate with teams to identify risks and preemptively address challenges in product operations. My approach emphasizes fostering strong relationships and delivering user-centric outcomes, aligning with the organization's mission to optimize global HR and payroll solutions.

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The Battle

Danny Smith

Tanis Charlton

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