Danny Smith

Consultant

Armakuni

Pole Star EAM

Chief Operations Officer

Oyster®

Consultant - Remote Workplace Design & People Ops

Delocate (acquired by Oyster)

Principal Consultant

RED Academy

VP Technology

Global Curriculum Director, Technology

Lead Instructor

Ada. National College for Digital Skills

Curriculum Designer & Lecturer

CharlieHR

Senior Software Engineer

Sparta Global

I wore *a lot* of hats as we grew from a 3-employee startup to 80+ folks

All Sorts

Royal Air Force Air Cadets

Adjutant, Central Training Team, HQ RAFAC

COO & Consultant | Creating high-performance remote organisations 👨‍💻🌍

I work with leaders to intentionally design remote organisations & ways of working, laying the foundations for rapid scaling, long-term organisational health, and a globally distributed workforce.

I spent 2021 at Oyster, scaling their fully-remote (globally distributed) company from 14 to 500 people (and a $1bn valuation). Which was absolutely wild.

I work mostly at the intersection of system design, human behaviour, remote work & operations. I'm convinced that knowledge work has no borders and the "remote work revolution" has the power to make the world a fairer and more equal place for everyone. Globally distributed companies are the future.  And the remote workplace should be diverse, safe & supportive for all.

I talk about "Organisational Health" a lot because healthy orgs feel calm when ploughing through unknown waters at 1000mph and can operate on the edge of chaos without being chaotic: much better for our people, and our business. Since systemic health problems have a disproportionately large effect on distributed remote teams (and quickly compound with scale), I'm on a mission to help folks be more intentional about how they design & transform remote-first orgs.

➡️ Read more on this → https://danny.is/writing/organisational-health

I love meeting new folks, so hit me up if you wanna chat 🙂☎️

⎯⎯⎯⎯⎯

Wanna learn about remote best practices? 👇

· Oyster Reef → https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d
· Some tiny remote working tips → https://danny.is/remote

If you've read this far you *might* be interested to know...

· I've a sporadic sideline in personal coaching and team facilitation.
· I used to be a software engineer, but realised I have a much bigger impact when I help others do their thing better. And now that's my thing. (I still code, but just for fun.)
· Before that I was a blues musician. I still perform and jam lots: music has this weird ability to transcend language and cultural barriers.
· I'm a generalist. Obviously. Sorry not sorry.


In the past, my desire to "make work better for everyone" saw me doing:

· Education → curriculum design, learning design, teaching etc.
· Engineering process → DevOps, architecture etc
· Agile coaching & delivery process (SAFe still gives me nightmares).
· Design systems before they were hip.

Aircall

Team Scaling and Achievements

• Successfully scaled the SDR/BDR team from 4 to 8 representatives across multiple regions.

Achieved quarterly performance targets:

	•	Q1 FY26: 130%
	•	Q4 FY25: 92%
	•	Q3 FY25: 90%
	•	Q2 FY25: 107%
	•	Q1 FY25: 90%

⸻

1) Leadership & Team Management

• Led and coached a high-performing team of BDRs and SDRs across various regions.
• Recruited, onboarded, trained, and mentored top talent, driving strong career progression and team retention.
• Conducted regular training sessions to upskill the team in tools, best practices, and objection handling.

⸻

2) Strategic Sales Development

• Designed and implemented outbound strategies to significantly increase lead conversion rates.
• Built scalable processes that enhanced XDR productivity and operational efficiency.
• Defined and tracked key KPIs to measure and optimize team performance.

⸻

3) Pipeline Generation & Conversion Optimization

• Developed data-driven strategies to improve lead qualification, scoring, and prioritization.
• Implemented tools and technologies such as Outreach, Lonescale, Madkudu, Highspot, and various Sales Engagement platforms to strengthen outreach, tracking, and reporting capabilities.
• Managed and refined lead scoring systems to ensure consistent high-quality pipeline creation.

⸻

4) Cross-functional Collaboration

• Partnered with sales leadership to align SDR/BDR activities with broader revenue goals.
• Collaborated with marketing teams on campaign launches, messaging strategies, and lead handoff processes.
• Supported account executives with seamless transitions from lead generation to deal closing.

⸻

5) Process Innovation & Enablement

• Championed CRM optimization initiatives to streamline workflows and improve reporting accuracy.
• Spearheaded the integration of AI-powered solutions to enable smarter prospecting and engagement.
• Continuously refined operational processes to enhance overall team effectiveness and scalability

BDR & SDR Manager - France, Italy, Israel and Middle East

SDR Leaders of EMEA

Member

Talkdesk

Achieved team performance milestones:

- Q3 FY24: 115% 
- Q2 FY24: 121%

As a BDR, successfully achieved standard personal  target while exceeding with:

- Q3 FY24: 170% 
- Q2 FY24: 170%

1) Team Leadership:

- Coached a team of 6 BDRs to improve outbound strategies, exceed KPIs, and develop skills.
- Conducted weekly 1:1s and reported pipeline metrics to Sales Leadership.

2) Performance Analytics:

- Monitored KPIs using dashboards and Salesforce reports to identify growth opportunities.

3) Talent Acquisition:

- Interviewed, onboarded, and trained new SDRs to build a high-performing team.

Team Lead BDR - France, UK, Ireland, Nordics and Mid-market

Consistently exceeded quota and generated significant pipeline:

- Q3 FY24: 170% Quota attainment - Pipeline generated 1.7 Million $
- Q2 FY24: 170% Quota attainment - Pipeline generated 700k $
- Q1 FY24: 159% Quota attainment - Pipeline generated 1.3 Million $
- Q4 FY23: 175% Quota attainment - Pipeline generated 1 Million $
- Q3 FY23: 140% Quota attainment - Pipeline generated 1.2 Million $

1) Outbound Sales and Prospecting Expertise:

- Mastered cold emailing, cold calling, and social selling strategies to engage prospects and generate high-quality leads.
- Leveraged data-driven insights to refine outbound strategies, optimize lead targeting, and increase conversion rates.

2) Sales Engagement and Lead Generation:

-,Executed personalized outreach campaigns via email, phone, and social channels to drive meetings and build strong prospect relationships.
- Utilized Salesforce and Outreach to track, measure, and analyze outbound effectiveness.

2) Performance Tracking and Continuous Improvement:

- Regularly analyzed and reported on outreach performance using data to identify trends and optimize strategies for better results.

3) Process Optimization and Salesforce Usage:

- Continuously refined outreach processes and workflows to improve efficiency and scalability.
- Used data and Salesforce insights to prioritize high-potential leads and enhance sales pipeline visibility.

Enterprise/ Strategic BDR

- Q2 FY23: 120% Quota attainment
- Q1 FY23 : 155% Quota attainment

Mid- Market BDR 

Carv Capital

Digital marketing agency/ Lead generation

- Prospecting on a daily basis through cold e-mail and cold call (100 cold e-mails/ day, 50 cold calls/day)
- Qualifying leads based on pain points and financial variables such as turnover, working capital and cash flow.
- Responsible for handling B2B and B2C client marketing campaigns via Meta Ads with an average ROI of 2.5
- Setting up email marketing campaigns to increase sales

Founder

HiPay

- Resolved daily payments issues for our partners (SMCP, Franprix, Ankama, Kusmi Tea, All Tricks, Pizza Hut)
- Owned the reconciliation process for individual (wallet) and corporate transactions
- Conducted day-to-day research of the payments activities to help understand the performance
- Provided payment review service

Payment Operation Analyst

Populous World

- Established credit rating systems to analyse the different risks based on payment history, debt-to-Income ratio,working capital ratio and projected cash flow.
- Prepared monthly reports on the degree of risk
- Undertook risk analysis by developing statistical models for our partners
- Consulted and negotiated with customers regarding payment terms and credit limits

Credit Risk Analyst

Customer Experience - Contact Center - Improve your customer experience KPIs with Talkdesk's AI-infused omnichannel cloud contact center

Jérémy Carvalho

🚀 Call blitz réussi entre ZELIQ et Aircall  

Un grand merci à Gaëtan Montagud  pour l’organisation et l’énergie mise dans cette session.

Entre échanges rythmés, partages de bonnes pratiques… et quelques parties de mini-golf improvisées pendant les calls ⛳️ pour garder la motivation, on a trouvé la recette parfaite : performance + fun.

Antoine Pécout Annalisa Bruzzone Alexandre Monceau Sacha Touboul Victor d'Armancourt James Kina Toukaloa Mathis Pluviaud Sarah Himier

No alternative text description for this image

Encore un super moment ce call blitz ZELIQ x Aircall ! Merci beaucoup pour l’accueil et l’organisation, Gaëtan Montagud  🙂 .

Seven months later, we’re back at it again with cold calling alongside the amazing team at Aircall! 📞🔥

💥 Highlights:

→ Hundreds of calls dialed
→ 15 meetings booked
→ Hours of pure SDR focus and teamwork 💪

A huge shoutout to all the SDRs who brought their best performance once again, and a special thanks to Jérémy Carvalho and Gaëtan Montagud for making this all happen!

Watch the highlights below!

#sales #prospecting #aircall

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The Battle

Danny Smith

Jérémy Carvalho

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The Battle

Danny Smith

Jérémy Carvalho

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Jérémy Carvalho's LinkedIn Performance

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