Learn from MISTAKES with AI | Tech Transformation | Innovation | Cloud | DevSecOps

Are you struggling to demonstrate the business value of technology?

With over 25 years of experience driving innovation and architecting complex systems, I've seen fantastic technology fail because it did not adequately address the user needs of the people it was built to serve.

I specialize in creating clarity amidst complexity - bridging the gap between technology capabilities and business priorities. My superpower is quickly grasping the heart of ambiguous problems and rallying teams to deliver solutions that create measurable value.

If you are a technology or business leader tired of:

❌ Chasing the latest hype while struggling to justify budgets

❌ Translating technobabble for skeptical executives

❌ Watching projects derailed by misaligned priorities

I can help you cut through the noise to build innovation strategies and technology roadmaps that move the needle for your organization and fully leverage AI and automation.

My approach combines systems thinking, design practices, and technical fluency to:

🎯 Uncover the root causes of business problems

🎯 Rapidly validate solution ideas

🎯 Deliver technology that users love

🎯 Continually optimize to drive outcomes

I've applied this formula to industry leaders like PepsiCo and helped clients build and integrate critical IoT, cloud, data, DevOps, and AI capabilities. 

Let's connect for a discovery call to explore if my expertise can help unlock value in your technology investments.

Daniel Lemire

83% of AI projects today focus purely on software, leaving a massive gap in the physical world that's about to change dramatically.

What if I told you we've been looking at AI through too narrow a lens?

This year at CES, NVIDIA's Jensen Huang highlighted something I've been thinking about for months:

2026 will be the year physical AI breaks through. 

But here's where most people are making MISTAKES in understanding this shift:

They're thinking robots. 
They're thinking manufacturing.

This isn't wrong, but that's missing the bigger picture.

Physical AI isn't just about machines that move.

It's really about AI that interacts with our physical world in ways we haven't imagined yet:

1. Smart materials that adapt to environmental conditions
2. Infrastructure that self-repairs
3. Buildings that optimize their own energy use in real-time

Transportation, Logistics, Energy, Construction, Service, and many undiscovered opportunities we all get to find!

Think of it like teaching a child. First, they learn to observe (current AI). Then they learn to speak (language models). But the real magic happens when they learn to interact with their environment (world models). 

[ Yes, I think Yann Lecun is right about the future of world models before we can acheive AGI. (but I also don't think that will be the last step)]

That's where we are with AI right now. We are on the cusp of a third breakthrough, we just don't know how quickly the breakthrough will come.

The most fascinating part? The MISTAKES we've made in software AI will actually accelerate the development of physical AI. We've learned a great deal about what works and what doesn't, and those lessons are invaluable.

I'm working on the latest newsletter addition, where I'll go into detail on the ways I will be exploring physical AI in 2026 with AI MISTAKES.

If you haven't taken action on this, don't wait. Get subscribed, and we can Learn from MISTAKES with AI in 2026.

📰 𝗦𝗶𝗴𝗻-𝘂𝗽 𝗳𝗼𝗿 𝗺𝘆 𝗳𝗿𝗲𝗲 𝗻𝗲𝘄𝘀𝗹𝗲𝘁𝘁𝗲𝗿
📺 𝗦𝘂𝗯𝘀𝗰𝗿𝗶𝗯𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗖𝗵𝗮𝗻𝗻𝗲𝗹 
👉 𝗦𝗲𝗲 𝗺𝘆 𝗽𝗿𝗼𝗳𝗶𝗹𝗲 𝗳𝗼𝗿 𝗱𝗲𝘁𝗮𝗶𝗹𝘀 𝗮𝗻𝗱 𝗹𝗶𝗻𝗸𝘀!

ServiceNow AI Consultant | AI MISTAKES | Transformation | DevOps

This is a thought provoking exchange.

We don't talk about today's 'digital labor', but that is a real thing.

Today, you don't need a lift operator to ride in an elevator. The machine handles that labor, but no one talks about those changes because almost no one can remember the time when an elevator required an operator to function. 

I keep going back to the idea that we are repeating the shift that happened at the beginning of the PC era when people began having access to computers.

Today, much of the digital revolution is founded upon the ways that we 'played' with PCs. 

I remember when I was a kid, getting the PC game to work was how I learned to (at first break, and then fix) configure, upgrade and manage computers.

I'm not certain about the age of abundance (we still have to build datacenters), but I do think that if we use the power of our imagination in the right way, we can bring positive change through the use of these great new tools.

What’s the real blocker to AI success? 

It’s no longer about access, now that everyone has the tools. Today’s barrier is imagination. In the age of resource abundance, we need to think bigger.  

So what’s holding teams back from turning AI ambition into action? 

Nick Tzitzon joined global leaders on this AI Skills Panel to unpack how Australia can move from scarcity to abundance and why skills, culture, and mindset will make this shift possible.  

#PutAIToWorkForPeople

Magic happens when brilliant people work together to make an even bigger impact.

I cannot pretend to speak words more succinctly than a highly successful CEO, but I CAN share those words.

Jeffrey shared some treasure today, and he even added a bit of elegant reframing.

I believe this restatement by Jeffrey is what we are all charged with, even if your role does not include responsibility for leading or managing teams.

"Your job is to provide the clarity, culture, and energy that allows a team to move."

This is probably the most valuable blog post I will read all week. 

Thanks for sharing this, Jeffrey Snover.

Open article: Welcome to the Room by jsnover.com

gravity7

Extensive experience in digital design practices and methods, including user experience, digital strategy, social interaction design, and customer experience, from startups to enterprise. Have delivered social game design concepts, personas, user research, user experience documentation, and much more. I focus on individual user motives and product incentives, social behaviors and dynamics, and user activity and social data modeling for improved user experiences.

I am currently focused on conversational AI, and applications of Social Interaction Design to the user experience of AI. This includes methods used by LLMs to reason, reflect, apply Theory of Mind, and employ graphs in conversational interactions.

AI UX & Design Consulting, Product, Strategy

Deloitte Digital

Customer Experience and UX lead as manager at Deloitte Digital, San Francisco. http://www.deloittedigital.com/. Team UX lead on projects for Fortune 100 companies in customer experience, content strategy, web transformation, mobile strategy, ecommerce, VOC, user research, use cases, personas, social media and social design, innovation. Conducted 80+ user and candidate interviews in 2012-2013. 

Contributing to Deloitte Digital Customer Experience Design (CX) group recruiting, leveling, deliverables, staffing, and engagements. Shaping internal evolution of customer experience and collaboration between design studios and client-facing consultants. Helping to craft roles and staffing opportunities for customer experience team across digital and online engagements. Work with Deloitte Digital studio designers and UX, coordinating on-site client discovery and requirements definitions.

Experience with Agile and waterfall, numerous forms of business process analysis, UX and customer experience deliverables, project staffing, project structuring, and resourcing. Have contributed to firm perspectives and offerings in Digital Transformation, Agile Transformation, client workshop design, Design Thinking, Service Design, Customer Experience analytics, Customer Value metrics, User Research and User Testing, and the design and creation of client deliverables from personas and customer journey maps to heuristic evaluations, field research, MVP definitions, and more. Equally comfortable managing design and consulting teams as well as client leadership. 

Clients include Intel, Agilent, HP, TOMs, Salesforce, Wells Fargo Advisors, and MassageEnvy, among others.

Have managed and contributed to sales of $10M+ in client engagements.

CX/UX Lead & Manager, Deloitte Digital

SxDSalon

SxDSalon is a group blog dedicated to social interaction design. Members include social media practitioners and professionals from a number of design, implementation, and strategy disciplines.

Founder

Society for New Communications Research (SNCR)

Supported organizational projects, including providing social networking help to the Ad Council's Iraq and Afghanistan Veterans of America project.

Senior Fellow

* Provide social interaction design leadership to companies developing social products and services. Focus on social interaction issues and include product strategy, agile social adoption, virality, gamification, Q/A services, "influence" metrics, feeds, social deals, social currencies, leaderboards, friend/follow models, forums, Facebook social plugins, user profiles, realtime interaction, mobile, and essential UX, UI, and IA. Use cases and scenarios. Lo-fidelity wireframes, user flows, and mockups. 
* Managed teams of designers and engineers as well as led management and staff through many projects.
* Clients have included: * Likelist
* Livemapp
* Klout
* PeerPong
* Extractable
* Traction/SAP
* ASmallWorld
* PopularMedia
* Anderson DBB
* Sociable
* France Telecom/Orange
* TrustedOpinion.com
* Click.tv
* Clipsync.com
* Razoo.com
* Brick River
* Greatnonprofits.org
* 3Bubbles
* GoingOn.com
* Mellon Financial
* Thomson Publishing


*	Winner internal R&D innovation award with client FranceTel/Orange for "yelp-killer"
* Sr Fellow, Society for New Communications Research (SNCR.org)
* Panelist Milken Institute Global Conference, 2006. Speaker at IxDA12 in Dublin, Ireland
* 2003 Maggie Finalist   Best Online Publication Home Page Design, Best Overall Online Design, Best Online Publication, for Yogajournal.com. 
* 2002 Maggie Winner   Best Online Publication, for Yogajournal.com
* NAB Crystal Award: Best Educational Technology Product. The Civil War, by Ken Burns. Interactive Laser Disc. For Illumina Productions, Inc.
* Oracle Challenge Grant    First place winner of $100,000

Social Interaction Design Specialist

Gravity7

	Independent web developer as Gravity7. Provided online strategy consulting; company identity systems and branding; site design and development; custom site engineering; custom publishing systems; site and information architecture; copy writing and editing; UI consulting; UX
Selected clients:
	Niman Ranch
	Paige Poulos Communications
	West County Gardener
	Citizens for Eastshore Park
	Yoga Journal
	Wisconsin Coalition Against Domestic Violence
	Game Ready
	Marin Bikes
	Sierra Designs
	Arts Alliance
	Harbinger
	Busy Planet
	Isyndicate
	Webvan
	Smith & Hawken
	Briggs & Riley
	Intraspect
	Commtouch
	Teamtoolz
	Pensare
	Reel.com
	NEC Lumina

Web Developer, Social Interaction Designer, Consultant, Advisor

Winner of the Oracle Corp. Challenge Grant ($100,000.) with Nish Bhutani
•	MediaTooner enabled students to create interactive educational comic books. Handled all design, concept, content, contacts, and budget. Produced all video, audio, and some original source images.

Grant winner

Illumina Productions

Partner in Illumina Online. The company designed and create high-end Web sites to support media properties. 
•	Content designer, instructional designer for The Misadventures of Hyperman, Illumina Inc and IBM. CD Rom. 
•	Instructional designer and author The Civil War. Illumina Inc, and PBS. Interactive Laserdisc. 1995.

Partner, Illumina Online

	Responsible for game design and design documents for two interactive CD ROMs for children based on the Hyperman television series (Fall, 1995). Backed by IBM and CBS.
	Authored a proposal for a PBS WorldWide Classroom Web site extension. The idea was backed by a $15 million venture with MCI. Implementation pending.
	Designed the content and wrote the accompanying book for a PBS Videodisc based on The Civil War, the award-winning documentary by Ken Burns. Product won NAB's Crystal Award.

Content Developer, Writer

Scholastic

•	Produced first Scholastic CD Rom. Malcolm X: By Any Means Necessary, Scholastic Inc. CD Rom. 1994.

Educational CdRom Producer

Luminaire

•	Developed demo CD+ for submission to A&M Records and concepted and wrote a CD ROM title proposal to Warner Music. All content, digital video production, and Director.

Content Producer

Frank Schaffer Publications

	Asian-Americans, Frank Schaffer Publications. Author. 1994.
	African-Americans, Frank Schaffer Publications. Author. 1993.

Author

Adrian Chan is an interaction designer and design strategist with a focus on social interaction design and user experience design for social tools and generative AI. He is deeply versed in LLM research, having consumed 2,000 arxiv white papers since the launch of ChatGPT. With 5+ years in digital transformation as a Customer Experience team lead at Deloitte Digital, he bridges traditional experience design with opportunities created by use of AI. He is comfortable both in the consulting and in the product development of AI applications and services.

Areas of generative AI that Adrian is approaching from an interaction design perspective are: 
- Search, Question/Answer
- Recommender systems
- Task-oriented dialog
- Open dialog
- Graph and knowledge-based, structured conversation


Clients have included: Ampology; Chevron; Atlassian; Massage Envy; Agilent; TOMs; Intel; Wells Fargo Advisors; Klout; PeerPong; Extractable; Traction/SAP; ASmallWorld; PopularMedia; Anderson DBB; Sociable; France Telecom/Orange; TrustedOpinion.com; Click.tv; Clipsync.com; Razoo.com; Brick River; Greatnonprofits.org; 3Bubbles; GoingOn.com; Mellon Financial; Thomson Publishing;  Oracle; Yoga Journal; Webvan; NEC; Smith & Hawken; Marin Bikes; Sierra Designs; Reel.com; Wisconsin Coalition Against Domestic Violence; Game Ready; Arts Alliance; Harbinger; Isyndicate; Intraspect

Most of Adrian’s clients have social media in their DNA, and are often startups seeking expertise, product specs, design briefs, use cases, page flow and other design documentation. 

Adrian ranks in the top ten on Google for many social software, social media, and social interaction design searches. 

•	2008 Senior Fellow, Society for New Communications Research: http://sncr.org.
•	2003 Maggie Finalist   Best Online Publication Home Page Design, Best Overall Online Design, Best Online Publication for Yoga Journal. 
•	2002 Maggie Winner   Best Online Publication for Yoga Journal
•	Best Educational Technology Product    The Civil War, by Ken Burns. Interactive Laser Disc.
•	Oracle Challenge Grant    $100,000 winner for a cartoon-making toolkit.

Specialties: Web 2.0 and social web applications, social media and social software design, social web user Interface (UI) design, User Experience (UX) design, Social Interaction design (SxD), strategy, search engine optimization, web development, web design, web content, information architecture, brainstorming, creative, branding, marketing, writing

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Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Daniel Lemire's LinkedIn Performance

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