Daniel H. Pink is the author of five New York Times bestsellers, including his latest, The Power of Regret: How Looking Backward Moves Us Forward. His other books include the New York Times bestsellers When and A Whole New Mind — as well as the #1 New York Times bestsellers Drive and To Sell is Human. Dan’s books have won multiple awards, have been translated into 46 languages, and have sold millions of copies around the world. He lives in Washington, DC, with his family.

Daniel Pink

Here are 5 things I wish I knew at 21 (now that I’m 61):

1. Don’t work with jerks.
Even if they’re smart or well-connected—jerks will drain you. They’ll ruin your energy, your progress, your joy.

2. Shortcuts are scams.
If it’s meaningful, it’ll take time. The “quick route” usually leads nowhere—or backwards.

3. Nobody’s watching you.
You think people are judging you. They’re not. They’re too busy thinking about themselves.

4. You’ll regret inaction more than action.
It’s the jobs you didn’t go for… the risks you didn’t take… that will haunt you.

5. Build a body of work—not just a résumé.
In the long run, people don’t hire credentials. They hire evidence. Proof. Work that speaks for itself.

If you’re in your 20s, steal this list.
I’ve had 40 years to earn it.

#1 New York Times bestselling author of 7 books.

A ceramics teacher once split her students into two groups. One had to make a perfect pot, the other as many pots as possible quality didn't matter. By the end, the best pots came from the quantity group.

Why?

They stopped overthinking and learned by doing. Most people fail to master skills because they chase perfection instead of just getting the reps.

So whatever you're learning, writing, filming, anything, don't aim for perfection. Just make more because quality comes from quantity.

This is the Pottery Class Paradox, a simple experiment that will change how you approach mastery forever.

What do people think about at the end of their life?

Despite what you may think, the research shows that it’s not money, accomplishments or fame.

Death doula Diane Button has sat with hundreds of people at the very end.

Here’s what she’s learned about living well, from those who’ve reached the finish line.

1. The ordinary is everything.
    It’s not the vacations or awards people miss most, it’s pasta with family.
    Messy photos. Pajama nights.
    The small stuff is the big stuff.
    
2. Count your joy.
    One client kept a “joy counter” above his bed, tallying small moments of delight.
    The more he clicked, the more he found.
    Joy multiplies when you look for it.
    
3. Live with a clean slate.
    Say the thing. Fix the thing. Do the thing.
    Every moment you wait is one you won’t get back.
    Leave nothing important unsaid.
    
4. Kindness builds community.
    The end of life isn’t judged by résumés but by casseroles, tangerines, and hugs.
    The smallest acts often echo the loudest.
    
5. Don’t miss the moments.
    One client spent his life building a fortune, only to die alone in a mansion
    He missed what mattered most:
    The people inside it.
    
The takeaway:
Live now.
Say what needs to be said.
And don’t wait for the end to live a life worth remembering.

90% of your productivity comes down to just 3 things:

1. Energy.
You can’t manage time if you don’t manage energy.
Sleep, movement, and breaks. That’s your real fuel.
Run out of energy, and no system or app can save you.

2. Focus.
Distraction is the enemy.
Every notification is a tax on your brain.
The best performers protect their attention like it’s gold… because it is.

3. Priorities.
Most of what we do doesn’t matter.
The key is knowing the few things that do and doing those first.
Everything else is noise.

Master these 3 and the rest takes care of itself.

Neuroscience has taught us more about how we think and act in the last few decades than ever before.

Here are 3 discoveries everyone should know:

1. Your brain has two modes of thinking.
Psychologist Daniel Kahneman called them:

System 1: fast, emotional, automatic
System 2: slow, rational, deliberate
Most of your decisions? System 1.

The skill is knowing when to slow down — and let System 2 take over.

2. Neuroplasticity is real.
For years, scientists believed the brain stopped changing after childhood.
They were wrong.
Experience reshapes your neural connections at any age.
Learn a language. Pick up a skill. Change your habits.
Your brain literally rewires itself.

3. Dopamine isn’t about pleasure — it’s about anticipation.
The “reward chemical” spikes before you get the reward.

That’s why countdowns, cliffhangers, and goals hook us.
It’s not the reward itself — it’s the chase that keeps dopamine flowing.

The lesson?
Your brain isn’t a machine to control.
It’s a partner to understand.

This tiny toilet might be one of the best mental health hacks.

Here are 3 discoveries everyone should know.

“If I can do it, so can you”, sounds supportive.

But for leaders, this mindset can quietly hold your team back.

New research from Muriel Wilkins introduces a hidden blocker, the belief that your capabilities should be your team’s baseline.

It often leads to:
— Unfair expectations
— Harsh feedback
— Missed growth opportunities

Not because leaders lack good intentions, but because they project their own standards onto others.

This is rooted in something called naïve realism, the assumption that your view of the world is objective and everyone else should see it the same way.

Here’s the problem:
Your way isn’t the way.

Exceptional leaders don’t measure others by their own pace, preferences, or past.

They meet people where they are.

They ask:
What support would help you most?
How do you define success?
Where do you want to grow next?

The best leaders don’t raise the bar by replicating themselves.
They raise the bar by helping others realize their own potential.

Salesforce

Senior Manager, Business Strategy

Customer Success Group | Professional Services | Delivery Services | Business Strategy | Business Process Excellence

Our team guides Salesforce customer business/digital modernization journeys leveraging an optimized lean approach to rapid transformation based on Industry and Salesforce best practices that result in these business outcomes:

- A co-created vision and roadmap for a reimagined way to work in Salesforce that leverages Salesforce best practices to create an efficient, optimized, and scalable experience.

- Upstream alignment amongst Business, IT, and user needs so that downstream build velocity goes up, risk goes down, and business value is achieved faster.

- Streamlined productivity and meaningful value for end-users in their day-to-day activities based upon best practices, user input, and a world-class process methodology.

#BPM #LeanSixSigma #ProcessOptimization #ProcessHarmonization #BusinessCapabilities #BusinessArchitecture #BusinessProcessArchitecture #BusinessRules #BPMN2.0 #ProcessModeling #ProcessMining

Senior Manager, Business Process Excellence

Customer Success Group | Professional Services | Assurance Services

The mission of Salesforce Success Cloud Business Transformation is to accelerate our customer's success through digital business transformation and put innovation at the heart of their business. We leverage the Customer Success Platform and cutting edge technology, innovation, strategy and design skills to accelerate our customers' transformation into world-class digital business.

Responsibilities:
	Deliver business value through enabling fast, iterative & cost effective Salesforce solutions to transform the way the customer engages with their customers, employees and partners. 
	Challenge the status quo by providing innovative vision, governance and strategy, and driving actionable solutions and roadmaps.
	Partner with a customer to connect their strategic direction to their strategic plan, establish business priorities roadmap, establish technology capabilities roadmap, connected to business priorities.
	Map the customer's business goals to the Salesforce ecosystem and deliver a plan for alignment across customer, Salesforce and partners.
	Deliver a cultural change management and an adoption roadmap.
	Recommend strategies to simplify and optimize business processes.
	Align the business & IT disciplines to industrialize the best ideas with new operating models and governance strategies. 
	Shift people's mindsets and behaviors across the enterprise to help achieve the customer's business transformation vision. 
	Identify new opportunities to increase impact of the engagement, drive business and customer value, and gain competitive advantage in the market. 
	Drive experience-led decision making by employing user-centered design to quickly create solutions illustrating a future state.

Senior Principal Business Architect

Silverline

Silverline is a Salesforce Platinum Cloud Alliance Partner headquartered in New York City with consultants throughout North America. They focus exclusively on the end-to-end deployment of salesforce.com products and powerful third-party apps.

Sr. Solution Architect for large clients in Life Sciences and Healthcare designing the functional solution and data model while guiding the functional team of Solution Architects and Business Analysts. A trusted advisor to client executive, business, and technical stakeholders evangelizing the vision and roadmap, and collaborating with the internal consulting team of technical, functional, and QA resources.

Sales Cloud, Service Cloud, Health Cloud, Omnichannel, Chat, Messaging, CTI, Reports/Dashboards. Marketing Cloud integration, Data and UI Integrations.

Salesforce Sr. Solution Architect

EMS Consulting

Salesforce Silver Partner headquartered in Tampa, Florida.

Designed and built multiple implementations in the real estate, mortgage lender, and distribution industries. Sales Cloud, Service Cloud, Omnichannel, Live Agent, CTI, Reports/Dashboards, Data Integration.

Sr. Salesforce Consultant

Cox Automotive Inc.

Enterprise Platforms | Marketing, Sales, Service and Analytics

Engaged as the Salesforce Analytics Lead within a global enterprise's Salesforce Center of Excellence supporting 30+ organizations, 20+ orgs, and over 15K users.

•  Responsibilities comprise the following roles: Salesforce Administrator, Community Manager, Platform App Builder, Reporting & Dashboards, and Einstein Analytics (Wave) subject matter expert/ solutions architect and delivery resource.

•  Additional responsibilities include designing CoE support strategy, governance, best practices, and engagement processes, and design and implementation of the Salesforce Ecosystem reporting.

•  Organize and execute the annual Cox Automotive Salesforce Summit, the largest event of it's kind among Salesforce Premiere+ customers.

•  Innovated a solution design for stream-lining internal Salesforce Platform License Management with process automation in SFDC at the enterprise level and as a managed package in all orgs which was accepted and implemented.

Salesforce Einstein Analytics Lead | Cox Automotive Technology

Enterprise Platforms | Marketing, Sales & Service - Salesforce.com

Responsible for generating and vetting feature ideas, eliciting business and market needs, communicating specifications, guiding development, launching products in the market, and supporting the product after launch.

•  Lead the design/feature prioritization of a new enterprise Salesforce org to support cross-business unit sales strategy and Loyalty/Rewards programs including complex integrations for customer, product and financial data.

Salesforce Product Owner | Cox Automotive Technology

Charged with building out the first BPI team for the GlobalView division of ADP providing payroll and HR services for multi-national clients on one SAP platform. Worked virtually with business and IT SME’s in 42 countries. Developed dashboards, engagement model, communication plan, project methodology, and program roadmap.

•  Led improvement projects for Application Support transformation and Problem/Root Cause Analysis process

•  Created and facilitated client-facing Rapid Improvement Workshops for IKEA worldwide

•  Developed a global service delivery transformation strategy and design for Payroll Operations leveraging Savvion BPMS integrated to SAP for payroll process standardization across 42 countries.

Business Transformation Manager - GlobalView

OnKue ByDesign, LLC

Independent Contractor:

•  Manheim Technology/Sr. Business Analyst

•  AXIS Insurance/Lead Business Analyst

•  AXIS Insurance/Process Improvement and Transformation Lead

•  Manheim Technology/Sr. Technology Process Consultant

•  AXIS Insurance/Business Architect and Transformation Lead

•  AXIS Insurance/Business Modeler - Global Data Group

Business Process Professional/Business Architect & Technologist

SEI-Atlanta, LLC

•  Business Architect and Analyst Role: Current-state business process analysis and future-state end-to-end process design. Designed and created conceptual business, system and functional models by level and phase. Wrote/diagrammed artifacts/models, requirements and design documents to support the agile SDLC methodology for a large subsidiary of a $1B utilities contractor company enterprise IT systems rewrite project. Work products communicated design, scope, complexity, and business system interaction and integration design at Senior Executive and IT levels.

•  Business Rules Project—Billing/Claims: Business Rules extraction and technical translation project organizing, normalizing and documenting complex contract billing and claims rules for implementation.

•  Business Process Management (BPM) Software Projects: Software RFI/RFP and vendor selection for BPMS with implementation. BPM projects included MS Dynamics ERP and SharePoint integration, claims, and operations process automation — Ultimus BPM v8.0.

•  Business Requirements Project: Business Requirements Specifications and project artifacts for $1B utilities contractor holding company to support IT deployment of new ERP system through 25 subsidiaries – document use cases, requirements, rules, document capture and management and BPM. Software RFI/RFP and vendor selection for BPMS and subsequent ERP integration implementation projects.

•  Business Process Discovery Project: Completed a full BPM architecture model for one large subsidiary of a $1B utilities contracting company to support deployment of a new ERP system; 88 documents, 155 diagrams/models in 3 months – process models, systems activity and interaction, data flows.

•  Business Systems Discovery Project: Documented and diagramed current state systems interaction, messaging and data flow for a vehicle auction service including national physical auction sites, online auctions, and all interactions with 3rd party suppliers, partners and customers.

Senior Business Process Consultant

The Home Depot

Charged with enterprise-wide growth and renewal business process analysis project work for ECM and Portal technologies supporting Documentum and Stellent BPM. Produced deliverables such as business cases, project charters, business process modeling, workflow/activity diagrams, current/future state, and business requirement specs within SDLC framework. Engage, lead and maintain business relationships on large complex projects from front-line to Executive. Responsible for mentoring BA’s while ensuring scope, requirements and documentation integrity throughout the project lifecycle. 

•  Lead BA on high profile Customer Care project integrating Documentum to existing CRM system handling customer complaints to executive management. Process re-engineering discovery and introduction of new technology led to a reduction of CRM workflow by 45%.

•  Worked with department support management to re-engineer and document all technical support/help desk workflow and processes to transition to offshore vendor and internal helpdesk.

Lead Business Analyst, Enterprise Content Management & Portals Department

NBIS

Lead Process Analyst (Operations Role) responsible for leading Lean Six Sigma, process design and optimization projects. Focused on improving workflow efficiency in cross-functional processes including underwriting, quote, policy administration and claims. 

•  Slashed workflow steps by 35% in insurance application submission processing cycle, increasing overall underwriting quote throughput and efficiency over 20%.

Lead Business Analyst (IT Role) on iterative Rapid Application Development - RAD project to automate operations of a specialty P&C insurance company providing General Liability products. Full SDLC, web-based .NET project. Worked with the CFO and finance team as the lead analyst on concurrent Microsoft Great Plains project.
 
•  Produced work products from requirements elicitation: workflow analysis, business process modeling, use cases, software requirements; use case, sequence, activity, state diagrams using UML compliant modeling tools.

Director Business Process & Lead IT Business Analyst

Syscom Technologies

Charged with establishing, building and managing an Enterprise Content Management - ECM practice in a VAR organization. Functioned as the internal subject matter expert on ECM, Microsoft SharePoint and CRM offerings.
 
•  Responsible for identifying, cultivating and developing up to $1M worth of software license and professional services projects for ECM solutions within 6 months for imaging, BPM, and collaboration technologies.
  
•  Facilitated design and usability sessions with technical lead, collaborated with vendor SME’s and functioned as Lead Sr. Business Analyst on ECM client projects, a billable role.

Sr. Business Analyst & Enterprise Content Management Practice Manager

Carolyn is a certified Salesforce professional with over 35 years of experience within complex enterprise business application development teams in a variety of both technical and functional roles, on many different platforms supporting a variety of industries.

She's a seasoned, innovative and well-rounded IT professional, certified Six Sigma Master (Black Belt + Lean), and a Business Process Management evangelist with expertise in LEAN thinking and low code/no code process-enabling technology platforms like BPMS and Salesforce.com.

- Over 30 years of experience in global, multi-year Business Transformation initiatives with expertise in business architecture, business process optimization, and designing/delivering enabling cloud technology solutions. 

- Over 10 years of experience in the Salesforce ecosystem as a customer (Product Owner, Delivery Team member, CoE Lead), partner (Consultant, Solutions Architect), and Salesforce employee (CSG Advisory Services Business Architect, and Business Strategy Consultant with 13 Salesforce certifications.

Non-Salesforce certifications include Six Sigma, Lean, BPM, BPMN, ITIL, SCRUM, NPS, CIOP, etc.

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Daniel Pink

Carolyn Evans ☁️

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The Battle

Daniel Pink

Carolyn Evans ☁️

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Engagements

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Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Daniel Pink's LinkedIn Performance

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