WhiteWater Express Car Wash

General Manager

Finance

Helping people create a financial GPS so they can assess if they’re on target to reach their goals.

Finance Coach

Brandwatch

- Consistently surpassed renewal and growth goals, achieving 113% and 119% in Q2 and Q3 respectively, while meeting GRR team renewal targets each quarter since Q2 2022.
- Seamless transition of 60 clients, maintaining strong relationships and elevating team GRR by 20%

Customer Success Manager

TTI Success Insights

Value Added Associate

Certified Life Coach

SimpleBills

- Implemented 80 new clients between May and September 2021 – from first contact post sales to AM assignment.
- Owned client portfolio of $15M in Annual Contract Value
- Developed 15 Standard Operating Procedures bringing clarity and alignment to our internal teams.

Solution Account Manager

Senior Account Manager

SimpleBills is a complete utility management service that helps properties realize efficiencies with data-based decisions while providing residents a customer service experience you can be proud of.

Account Manager

Hartford Federal Credit Union

•	Provides professional customer service by identifying potential customers, initiating new accounts, and coordinating product demonstrations in collaboration with the Management Team.
•	Focus on continuous learning and development at the individual, team, and organizational levels by designing and deploying strategies, which will enhance people, processes, and performance.
•	Created strategic partnerships and gathered market information to gain a competitive advantage, leading to 20 new accounts by referral.

Business Development Manager

First Commons Bank, Newton Centre, MA

•	Lead audit operations and systems training which led to superior audit ratings and more knowledgeable team.
•	Received "Legendary Client Service" Award. 
•	Identified critical client needs through fostering strong client relationships and ongoing communications. 
•	Developed, trained and coached 5 new employees on the banking system.
•	Designed and facilitated learning programs to support performance processes.

Senior Client Service Representative

Antioch Waltham

•	Creatively collaborated with ministry team on development of curriculum. 
•	Identified emerging leaders and helped determine desired placement in ministry.

Youth Pastor/Ministry Intern

Bank of America

•	Accurately and efficiently completed 65 customer transactions daily.
•	Built trust with customers by effectively meeting their service needs.

Sales and Service Specialist

Passionate Customer Advocate Focused on Driving Customer-Centric Solutions

I have over 15 years of driving customer-centric solutions. From Banking to Customer Success I've carried this core value with me.

I've learned a lot over the last decade and a half, but something that's stuck with me is that we need to ask more questions. In my experience, when I hear a client tell me what they want, there's usually more to the story. By asking powerful questions I've been able to understand who, what, where and why in all these scenarios. It's not that I don't trust my customers, but I like to go the extra mile to truly understand what's led them to this solution.

Helping people is another core value - as an extravert it comes easily to me. Whether I'm training, presenting, coaching, or listening my objective is to help provide value. It's important that my customers know I am their catalytic resource to help them reach set out goals.

Dan Lathrop

Paul Boyles Executive Coaching LLC

Paul Boyles, Executive Coach  is a highly talented  human resources professional with a broad range of  experience in manufacturing, service industries, hospitality, and government.  He holds a B.S. degree in Business Management from the University of Scranton.  He specializes in leadership development for all levels of your organization.  He works with senior leaders to better develop their leadership skills, as well as the leadership development for all levels of your team.  With over 35 years of practical experience Paul’s passion to help others grow is a clear benefit of working with him.

Executive Coach

Del Conca USA

Human Resources Director

Yale Commercial Locks & Hardwr ASSA ABLOY

Human Resources Manager

MCKINNEY PRODUCTS COMPANY, ASSA ABLOY INC

New Jersey Superior Court 

Caesars Entertainment, Inc.

Employment Manager

Executive Coach | Leadership Development | John Maxwell Certified Coach, Trainer, Speaker | John Maxwell Certified DiSC Trainer & Consultant

My passion is to help businesses thrive by providing transformative coaching and training solutions.  I work closely with clients to identify pain points, analyze performance gaps, and create customized solutions. By leveraging individual coaching, team workshops, and experiential learning, I ensure that my work is impactful, relevant, and aligned with the business objectives. My clients appreciate this interactive, engaging, and professional approach, and have seen positive results and growth in their organizations.

I am an executive coach and trainer who helps leaders overcome challenges and advance their careers. I have over 35 years of experience in human resources, working in various industries such as manufacturing, service, hospitality, and government. He is a certified SHRM Senior Certified Professional (SHRM-SCP) and Senior Professional in Human Resources (SPHR) and holds a B.S. degree in Business Management from the University of Scranton.

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The Battle

Dan Lathrop

Paul Boyles, SPHR, SHRM-SCP

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