WhiteWater Express Car Wash

General Manager

Finance

Helping people create a financial GPS so they can assess if they’re on target to reach their goals.

Finance Coach

Brandwatch

- Consistently surpassed renewal and growth goals, achieving 113% and 119% in Q2 and Q3 respectively, while meeting GRR team renewal targets each quarter since Q2 2022.
- Seamless transition of 60 clients, maintaining strong relationships and elevating team GRR by 20%

Customer Success Manager

TTI Success Insights

Value Added Associate

Certified Life Coach

SimpleBills

- Implemented 80 new clients between May and September 2021 – from first contact post sales to AM assignment.
- Owned client portfolio of $15M in Annual Contract Value
- Developed 15 Standard Operating Procedures bringing clarity and alignment to our internal teams.

Solution Account Manager

Senior Account Manager

SimpleBills is a complete utility management service that helps properties realize efficiencies with data-based decisions while providing residents a customer service experience you can be proud of.

Account Manager

Hartford Federal Credit Union

•	Provides professional customer service by identifying potential customers, initiating new accounts, and coordinating product demonstrations in collaboration with the Management Team.
•	Focus on continuous learning and development at the individual, team, and organizational levels by designing and deploying strategies, which will enhance people, processes, and performance.
•	Created strategic partnerships and gathered market information to gain a competitive advantage, leading to 20 new accounts by referral.

Business Development Manager

First Commons Bank, Newton Centre, MA

•	Lead audit operations and systems training which led to superior audit ratings and more knowledgeable team.
•	Received "Legendary Client Service" Award. 
•	Identified critical client needs through fostering strong client relationships and ongoing communications. 
•	Developed, trained and coached 5 new employees on the banking system.
•	Designed and facilitated learning programs to support performance processes.

Senior Client Service Representative

Antioch Waltham

•	Creatively collaborated with ministry team on development of curriculum. 
•	Identified emerging leaders and helped determine desired placement in ministry.

Youth Pastor/Ministry Intern

Bank of America

•	Accurately and efficiently completed 65 customer transactions daily.
•	Built trust with customers by effectively meeting their service needs.

Sales and Service Specialist

Passionate Customer Advocate Focused on Driving Customer-Centric Solutions

I have over 15 years of driving customer-centric solutions. From Banking to Customer Success I've carried this core value with me.

I've learned a lot over the last decade and a half, but something that's stuck with me is that we need to ask more questions. In my experience, when I hear a client tell me what they want, there's usually more to the story. By asking powerful questions I've been able to understand who, what, where and why in all these scenarios. It's not that I don't trust my customers, but I like to go the extra mile to truly understand what's led them to this solution.

Helping people is another core value - as an extravert it comes easily to me. Whether I'm training, presenting, coaching, or listening my objective is to help provide value. It's important that my customers know I am their catalytic resource to help them reach set out goals.

Dan Lathrop

Katelyn Richards

"Splankna has been an incredible tool in my life to help expose experiences and unconscious lies that I’ve believed that continue to affect my interaction with those closest to me. It has brought new freedom in so many areas of life! Katelyn is an incredibly gifted and knowledgeable Splankna therapist and her compassion is the cherry on top! So very thankful to have learned about Splankna and what it can do!”

"Doing Splanka therapy with Katelyn has been truly life changing and hugely impactful for me! Katelyn has the perfect combination of relational and spiritual approach in her sessions and has facilitated healing for me in areas of my life that I have been struggling with for years.”

“I began sessions with Katelyn after having several friends recommend trying Splankna for anxiety. Since beginning with Katelyn, I have experienced healing and freedom. Katelyn has an incredible gift of discernment, and cares deeply about the healing process.”

Certified Splankna Practitioner

Crafted Careers

If you are an agency or small business leader you *AND* your team need to know how to use LinkedIn in the right way to attract eyeballs, opportunities, leads, and new top talent. 

Message or email me "Ready to Create" to learn how we can work together: katelyn@acraftedcareer.com

"Katelyn's training was interactive, informative on so many topics, full of tips/tricks/real life examples, and was tailored to our small team's questions and needs. Beyond the training material, she created such a welcoming, lively environment and led the way through her encouragement and support in our content creation journeys." 

"Katelyn is energetic, passionate, and extremely knowledgeable about LinkedIn content creation and engagement! She has all of the tips, tricks, ideas, and shared all of them with our team." 

"Katelyn is an awesome consultant and that makes all the difference. You can be an expert, but to also be able to train beginners in a way they understand easily is key. She is detailed and thorough, but also keeps it interesting! She seamlessly kept our team engaged and interested for a full hour each week for five weeks! I developed new relationships, ideas, and skills as well as confidence in myself. I would definitely recommend Katelyn Richards for consulting and LinkedIn content creation expertise. It’s well worth your time and investment! "

Consultant for Agencies + Small Teams

I partner with fractional workers, solopreneurs, consultants, recruiters, and service-based professionals to clarify & build their personal brands on LinkedIn through a hybrid 1:1 and group coaching experience.

Career Coach for Independent Careerists

🔥 Partnered with 150+ job seekers to utilize the strategies of LinkedIn content creation, social-selling, and relationship building to make career pivots and land new roles (often times without ever applying).
 
🔥 Averaged $38k+ in salary increase for clients

🔥 Utilized LinkedIn content creation to generate 400+ job seeker inbound leads with $0 in add spend and zero outbound call marketing.

Career Coach for Job Seekers

Exec

👉 Coach dozens of job seekers monthly on all things career development including resumes, personal branding strategy, job search strategy networking, interviewing, salary negotiations and more!

Career Coach

Sweet Spot Careers

Co-Founder + Coach

Flatiron School

➡ Coached dozens of students each month throughout their job search journey at the #1 Coding Bootcamp school (according to Career Karma) 
➡ Personally equipped students with the tools and strategy needed to land a job through 1:1 coaching on core job search competency skills including resume prep, personal branding, networking & interviewing.

TalentCare

➡ Interviewed over 2,000 candidates for a wide range of roles in varying industries & reviewed thousands of resumes
➡ Saw first hand what hiring managers were actually looking for and what the candidates who WERE getting hired were doing differently. 

🌟 Decided to move into Career Coaching so I could share my recruiting knowledge with job seekers and help them land jobs they love.

Recruiter // Talent Acquisition Specialist

St. Edward's University

Residence Hall Director

Occidental College

Hall Coordinator

I help top talent launch their new independent & flexible career in 90 days ☀️

I've been in talk therapy for almost all of my adult life. 

I gained amazing insights. 
And experienced meaningful growth.

And then six years ago...I became a mom.

And *whoa* did my story, traumas, and triggers show up in a whole new way.

There's nothing quite like having little humans to make you all the more aware of your own junk.
And I knew something had to change. 

Because I was determined for my story to not be their story.
For generational patterns to not be repeated.
For them to experience something different.

And for 5 years I attempted to "muscle" my way through healing. 

I did a lot of deep breathing.
*So much* self-talk.
And a ton of prayer.

And yet, while I could hold it together on the outside *most* of the time (not all!)
On the inside I was losing it.

And I knew something had to change.
And that simply talking about it with someone wasn't enough.
That I needed to change the way my body was holding onto these things too. 

And it was in that season that a friend introduced me to Splankna Therapy.

More like, my good friend called me and said: "Katelyn! THIS. This is what you've been looking for!"

And so I immediately booked a session.

And my life was changed. 
My family's life was changed.

For the first time, I experienced healing at an emotional, physical *and* spiritual level.
And I began to feel peace in my life (and especially my parenting!) that hadn't been there before.

And for the last few months behind the scenes I've been getting trained in this healing modality so that I could be a part of helping others experience the same thing.

So if you're anything like me and ready to finally be freed from the things that are holding you back...

Things like:

- Anxiety
- Anger
- Fear
- Addiction
- Co-dependency
- Pain

...and so much more.

There's a chance that Splankna might just offer something new you haven't tried yet 🙃

Splankna is rooted in the concept of “the body keeps the score,” meaning that every moment we experience is stored in our body at the frequency level (much like a hard drive). 

Using an integration of treatment techniques that include Thought Field Therapy, Neuro-Emotional Technique, Emotional Freedom Technique, and E.M.D.R. (Eye Movement Desensitization and Reprocessing) along with addressing the spiritual roots, we're able to release these frequencies and essentially erase our triggers.

Curiosity piqued?

Would love to connect and talk about how Splankna might be the right fit for you and help you get connected with a practitioner in your area!

taplio

The Battle

Dan Lathrop

Katelyn Richards

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