WhiteWater Express Car Wash

General Manager

Finance

Helping people create a financial GPS so they can assess if they’re on target to reach their goals.

Finance Coach

Brandwatch

- Consistently surpassed renewal and growth goals, achieving 113% and 119% in Q2 and Q3 respectively, while meeting GRR team renewal targets each quarter since Q2 2022.
- Seamless transition of 60 clients, maintaining strong relationships and elevating team GRR by 20%

Customer Success Manager

TTI Success Insights

Value Added Associate

Certified Life Coach

SimpleBills

- Implemented 80 new clients between May and September 2021 – from first contact post sales to AM assignment.
- Owned client portfolio of $15M in Annual Contract Value
- Developed 15 Standard Operating Procedures bringing clarity and alignment to our internal teams.

Solution Account Manager

Senior Account Manager

SimpleBills is a complete utility management service that helps properties realize efficiencies with data-based decisions while providing residents a customer service experience you can be proud of.

Account Manager

Hartford Federal Credit Union

•	Provides professional customer service by identifying potential customers, initiating new accounts, and coordinating product demonstrations in collaboration with the Management Team.
•	Focus on continuous learning and development at the individual, team, and organizational levels by designing and deploying strategies, which will enhance people, processes, and performance.
•	Created strategic partnerships and gathered market information to gain a competitive advantage, leading to 20 new accounts by referral.

Business Development Manager

First Commons Bank, Newton Centre, MA

•	Lead audit operations and systems training which led to superior audit ratings and more knowledgeable team.
•	Received "Legendary Client Service" Award. 
•	Identified critical client needs through fostering strong client relationships and ongoing communications. 
•	Developed, trained and coached 5 new employees on the banking system.
•	Designed and facilitated learning programs to support performance processes.

Senior Client Service Representative

Antioch Waltham

•	Creatively collaborated with ministry team on development of curriculum. 
•	Identified emerging leaders and helped determine desired placement in ministry.

Youth Pastor/Ministry Intern

Bank of America

•	Accurately and efficiently completed 65 customer transactions daily.
•	Built trust with customers by effectively meeting their service needs.

Sales and Service Specialist

Passionate Customer Advocate Focused on Driving Customer-Centric Solutions

I have over 15 years of driving customer-centric solutions. From Banking to Customer Success I've carried this core value with me.

I've learned a lot over the last decade and a half, but something that's stuck with me is that we need to ask more questions. In my experience, when I hear a client tell me what they want, there's usually more to the story. By asking powerful questions I've been able to understand who, what, where and why in all these scenarios. It's not that I don't trust my customers, but I like to go the extra mile to truly understand what's led them to this solution.

Helping people is another core value - as an extravert it comes easily to me. Whether I'm training, presenting, coaching, or listening my objective is to help provide value. It's important that my customers know I am their catalytic resource to help them reach set out goals.

Dan Lathrop

Risepoint

Enrollment Specialist

American InterContinental University

Assisted diverse students nationwide in navigating higher education paths, maintaining prompt and efficient communication while updating databases with student information. Proficiently analyzed student data for proactive problem-solving and engagement strategies. Proactively engaged potential students through multiple channels, promoting university programs with comprehensive knowledge of offerings.

Achieved 100% mobile app activity engagement for enrolled students in February, demonstrating proactive student support by implementing personalized outreach and communication strategies to encourage student utilization of the app for academic and administrative purposes.

Attained enrollment metrics for January and February by surpassing targeted enrollment numbers through the implementation of strategic outreach campaigns, fostering strong relationships with prospective students, and providing comprehensive support throughout the enrollment process.


Achieved an 86.3% rating in evaluations for student interactions, demonstrating strong interpersonal skills and effective communication abilities by actively engaging with students, providing personalized guidance, and fostering positive relationships to support their enrollment journey and ensure a positive experience.

National Admissions Advisor

Florida Virtual Academy At Hillsborough County

Integrated diverse literature across subjects, fostering a passion for reading among students. 
Spearheaded grant proposals to secure resources for literacy initiatives. Collaborated with stakeholders to set strategic goals, contributing to high student promotion rates. Utilized multimedia presentations to enhance engagement and deliver enriching educational content.

Integrated a wide range of books into various subjects, fueling a passion for reading diverse genres among students, as evidenced by increased reading engagement and comprehension levels

Crafted an extensive literacy grant proposal, securing diverse resources to cater to the reading needs of young individuals

Collaborated with over 50 stakeholders to establish strategic objectives, resulting in a 100% promotion rate for 95 students, demonstrating effective leadership and teamwork

Revolutionized learning environments through the implementation of multimedia presentations, resulting in heightened learner engagement and enriched educational experience.

STEM Teacher 

Hillsborough County Public Schools

Integrated diverse literature across subjects, fostering a passion for reading among students. Spearheaded grant proposals to secure resources for literacy initiatives. Collaborated with stakeholders to set strategic goals, contributing to high student promotion rates. Utilized multimedia presentations to enhance engagement and deliver enriching educational content.

Integrated a wide range of books into various subjects, fueling a passion for reading diverse genres among students, as evidenced by increased reading engagement and comprehension levels
Crafted an extensive literacy grant proposal, securing diverse resources to cater to the reading needs of young individuals

Collaborated with over 50 stakeholders to establish strategic objectives, resulting in a 100% promotion rate for 95 students, demonstrating effective leadership and teamwork

Revolutionized learning environments through the implementation of multimedia presentations, resulting in heightened learner engagement and enriched educational experience.

Educator 

Mastery Charter School Network

Delivered targeted interventions and support services tailored to students' academic needs. Monitored and supported students at risk of academic underachievement. Fostered effective communication with parents, administrators, and counselors to address student challenges and implement strategic solutions for academic success. Maintained collaborative relationships with various stakeholders and facilitated interactive technology sessions for students.

Maintained positive relationships with over 50 cross-departmental stakeholders, including department heads, administration, school board members, and the superintendent, ensuring alignment with educational goals and objectives

Planned and facilitated interactive technology sessions for 95 students, resulting in a 100% promotion rate, as measured by student promotion data, by designing and implementing engaging instructional activities that effectively utilize technology to enhance learning experiences and foster academic success. 

Developed engaging multimedia presentations to enhance learner engagement by leveraging innovative multimedia tools and techniques to create dynamic and interactive learning materials that cater to diverse learning styles and preferences.

Lead Teacher

Camden City School District

Ensured student success and fostered a conducive educational environment. Built and maintained positive relationships with both students and colleagues, utilizing excellent communication and interpersonal skills to create engaging learning atmospheres. Designed and achieved learning objectives, facilitated interactive classroom experiences,  and demonstrated strong classroom management abilities throughout the teaching process.

Leveraged student assessment data to optimize instructional practices and streamline processes, fostering collaboration with educational leaders and grade-level teams

Demonstrated proficiency in administering both informal and formal assessments, encompassing DRA reading levels, MAP, and PARCC assessments

Achieved Highly Effective scores on all formal observations, showcasing exemplary teaching performance and instructional leadership as assessed by evaluators, by consistently implementing innovative teaching methods and fostering a dynamic learning environment

Educational Leader 

DUE Season  Charter School 

KEY SKILLS:  

Organized    Student and Education Focused    Trainer.   Builds Relationships.   Communication     Excellent Interpersonal Skills     Learning Objectives.   Facilitator     Strong Classroom Management. 

Implemented curriculum and utilized classroom routines, procedures and duties with consistency 

Provided incentives for student behavior to ensure that students observe the school’s core values and high expectations 

Collaborated in grade level teams to discuss student work, share best practices, and ensure student  
mastery of standards 

Worked closely with school leaders and grade-level team to analyze student assessment data and use data to drive instruction 

Performed clerical duties, as required, relating to textbooks, instructional supplies, student reports cards, progress reports and attendance reports 

Implemented technology in the classroom:  Projector, ELMO, IPad, Leap Frog materials, Smartboard lessons and classroom computers 

Implemented:  Think-Pair-Share: ELA practices, and classroom centers and Writer’s Workshop 

Implemented interventions to support academic needs, Shared Reading teach and model reading strategies, Read Aloud, expose class to a variety of genres 

Maintained Data Binder, and monthly data analysis reports (Guided Reading levels, Sight Word, and Math drills 

Formed and maintained relationships with students' families, including phone calls and conferences

Community Impact Leader | Educational Leadership

Evangel Christian School

Developed, plans, and implemented curriculum, lesson plans, and educational programs for student audiences within areas of expertise. 

Answered student inquiries and resolved problems related to curriculum and course prerequisites, referring to catalogues, written course descriptions, and other appropriate sources. 

Prepared appropriate documentation and reports on programs and on student progress. 

Coordinated activities advising, and study skills workshops; plans, develops, and coordinated special events. 

Developed curriculum to meet developmental goals and instructional activities 

Prepared lesson materials, grade papers, manage the classroom, and evaluate and give feedback to students 

Exercised open and respectful communication with families, co-workers, supervisors, and other school staff 

Measured progress and accomplishments of students towards their academic achievements on a regular basis and provide progress reports as required 

Created and keep records on attendance, accidents, incidents, and other noteworthy events in accordance with licensing guidelines and program policies 

Managed student behavior in accordance with outlined guidelines 

Provided a safe, thriving, and respectful environment for all students in the classroom and on the school campus

Education | Learning and Training Specialist 

The Bowery Mission

I was the front desk receptionist where I took calls for Senior Management.

Front Desk Receptionist

Kelly & Rubin, LLP

Appointment Clerk

🌟 Versatile and results-driven National Admissions Advisor with a strong background in Student Services and a dedication to facilitating student success and enrollment. Displays an exceptional ability for student engagement and support by providing personalized guidance and assistance throughout the admissions process, tailoring recommendations and solutions to meet the unique needs and goals of each individual applicant. Looking to continue my career with a forward-thinking educational institution and obtain an Academic Services Coordinator role that will leverage my expertise and interpersonal skills to optimize student experiences and foster academic achievement.


                                                                  Core Competencies


👉🏼 Data Analysis
👉🏼 Student Advocacy
👉🏼 Curriculum Development
👉🏼 Curriculum Development
👉🏼 Student Enrollment
👉🏼 Stakeholder Relationship Management
👉🏼 Onboarding and Outreach
👉🏼 Program Enhancement
👉🏼 Collaborative Problem-Solving

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The Battle

Dan Lathrop

Karen Rojas

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