WhiteWater Express Car Wash

General Manager

Finance

Helping people create a financial GPS so they can assess if they’re on target to reach their goals.

Finance Coach

Brandwatch

- Consistently surpassed renewal and growth goals, achieving 113% and 119% in Q2 and Q3 respectively, while meeting GRR team renewal targets each quarter since Q2 2022.
- Seamless transition of 60 clients, maintaining strong relationships and elevating team GRR by 20%

Customer Success Manager

TTI Success Insights

Value Added Associate

Certified Life Coach

SimpleBills

- Implemented 80 new clients between May and September 2021 – from first contact post sales to AM assignment.
- Owned client portfolio of $15M in Annual Contract Value
- Developed 15 Standard Operating Procedures bringing clarity and alignment to our internal teams.

Solution Account Manager

Senior Account Manager

SimpleBills is a complete utility management service that helps properties realize efficiencies with data-based decisions while providing residents a customer service experience you can be proud of.

Account Manager

Hartford Federal Credit Union

•	Provides professional customer service by identifying potential customers, initiating new accounts, and coordinating product demonstrations in collaboration with the Management Team.
•	Focus on continuous learning and development at the individual, team, and organizational levels by designing and deploying strategies, which will enhance people, processes, and performance.
•	Created strategic partnerships and gathered market information to gain a competitive advantage, leading to 20 new accounts by referral.

Business Development Manager

First Commons Bank, Newton Centre, MA

•	Lead audit operations and systems training which led to superior audit ratings and more knowledgeable team.
•	Received "Legendary Client Service" Award. 
•	Identified critical client needs through fostering strong client relationships and ongoing communications. 
•	Developed, trained and coached 5 new employees on the banking system.
•	Designed and facilitated learning programs to support performance processes.

Senior Client Service Representative

Antioch Waltham

•	Creatively collaborated with ministry team on development of curriculum. 
•	Identified emerging leaders and helped determine desired placement in ministry.

Youth Pastor/Ministry Intern

Bank of America

•	Accurately and efficiently completed 65 customer transactions daily.
•	Built trust with customers by effectively meeting their service needs.

Sales and Service Specialist

Passionate Customer Advocate Focused on Driving Customer-Centric Solutions

I have over 15 years of driving customer-centric solutions. From Banking to Customer Success I've carried this core value with me.

I've learned a lot over the last decade and a half, but something that's stuck with me is that we need to ask more questions. In my experience, when I hear a client tell me what they want, there's usually more to the story. By asking powerful questions I've been able to understand who, what, where and why in all these scenarios. It's not that I don't trust my customers, but I like to go the extra mile to truly understand what's led them to this solution.

Helping people is another core value - as an extravert it comes easily to me. Whether I'm training, presenting, coaching, or listening my objective is to help provide value. It's important that my customers know I am their catalytic resource to help them reach set out goals.

Dan Lathrop

Sparkbound

We exist to unlock the potential of people to do more good, better.

Sparkbound is a leadership development academy disguised as a medical sales organization and medical device distributor. We are focused on going beyond transactions and enriching the lives of our people, partners, and practitioners.

Founder & Principal

Enovis

Sr. Salesperson building Sparkbound ❇️

Arthrex

Agency Sales Manager

Arthrex Extremity & Trauma Lead & Territory Manager

Upper Extremity Sales lead

Arthrex Clinical Specialist

Arthrex Technology Consultant | Sales Professional 

Empire Medical

Executive Sales Manager

P4L Fitness & Torque Sports Performance

Director of Sports Performance

Hospital for Special Surgery

Worked independently for Dr. Adele Boskey’s laboratory. Dr. Boskey is 	interested in tissue mineralization; the ultimate goal in the lab was to improve bone quality by providing insight needed for new 	therapies and tissue engineered products. My specific research project was focused on the role of proteoglycans in the bone mineralization process. More specifically, I looked at the effect of 	the interaction between the large proteoglycan, aggrecan, and aggrecanase (ADAMTS) and aggrecanase inhibitors (TIMP) on hydroxyapatite formation in a gel system. My work was paralleled 	with identical studies performed in this laboratory in a cell culture 	system.

Research Assistant

Weill Cornell Medical College

Presented and participated in weekly journal clubs. Partook in a Lab Techniques Workshop and Clinical Skills Workshop. Scrubbed into surgeries at the New York-Presbyterian Hospital. Gave an oral 	presentation at Leadership Alliance National Symposium and written and poster presentation of my research at Weill Cornell Medical College.

Intern

I help salespeople become sales leaders w/ the Salesblazer Method™️ | Executive Sales Leader

Over the last decade, I helped build multiple multi-million dollar medical device territories by developing new markets and strategic sales teams. I also helped customer-partners build their personal brands and land consulting contracts, which led to developing new products/techniques and enhanced patient outcomes.

Then, in 2023, I hit a fork in the road. Do I continue building someone else's company at the expense of my convictions, or do I risk my comfortable life to gain personal agency, take complete ownership over my future, and craft something worth telling a story about?

Building something on my terms and diversifying my income would be the best pathway towards control over my calendar, autonomy over the work I get to do, and the direct impact I can have.

While this pathway has not been easy, the results have been remarkable.

Since leaving a sales executive role with a great brand, I have been able to replace my income by working for myself with less effort (working smart).

I have launched Sparkbound, a medical sales & marketing organization that goes beyond the transaction and seeks to enrich the lives of others.

Sparkbound not only helps our people build influential careers, increase our partners' influence, or improve our practitioners' patient outcomes, but we also want to help aspiring difference makers become the change they wish they could make... and then help them make positive change happen.

My mission is to help you see that you're not stuck. You don't have to labor and live as others expect you to. My mission is to help you challenge the status quo, lead by design, and choose the impact you wish to have.

I love writing about leadership, specifically leadership without titles, about how high-impact professionals can earn personal agency, purposeful productivity (doing more good, better), and meaningful work.

Francisco Martinez

Character is king. 

Character > Competency.
Character > Credentials. 
Character > Commissions. 

Character lasts forever.

Making Leaders Remarkable | Follow for systems & strategies for effortless leadership & remarkable work | Founder & Principal building an 8-figure sales agency from scratch

Companies love to promote the wrong people:

People with seniority, big numbers, and loud mouths. 

But don't let that get in the way of getting promoted the right way. 

It's actually simple. 
It's not about being extraordinary. 
Nor is it about being high performing. 

It's about being a high-impact person. 

High-impact people don't chase what others chase:

🏷 Executive titles
🏢 The corner office
👏 Praise and recognition
🎓 Fancy MBA degrees

Instead, they lead where they are.

No hierarchy.
No entitlement.
No permission needed.

✅ Seek impact, not impressions.
✅ Lifting morale when others retreat.
✅ Just taking initiative when others freeze.
✅ Modeling excellence when no one’s watching.

The gap between insignificance and influence isn’t authority.

It’s the initiative to become the leader you wish you had.

The best medical sales reps don't sell. They serve.

After 13 years in medical sales, I've watched too many reps crash and burn trying to be the smartest person in the room.

Here's what actually works:

Stop trying to impress doctors.
Start trying to improve patient outcomes.

This mindset changes everything.

Here are the non-negotiables for high-performing medical sales reps: 

✅ Lead with patient impact, not product features
✅ Create opportunities to serve your customers. 
✅ Play the long game and build trust as you build your pipeline.
✅ Educate, educate, educate. 
✅ Don't knock the competition. 

Here's the interesting truth:

When you stop selling and start serving, your numbers go up.

In medical sales, we don't just move products.
We're integral to someone's healing.

Act like it.

What's the most important lesson you've learned about putting people before profit?

♻️ Repost if this resonates
➕ Follow for more on character-driven sales leadership

The wrong path looks promising. 

Until you are replaced. 

I used to think success came from putting in the most hours.

→ First in. Last one out.
→ Say yes to every opportunity.
→ Take work off your boss’s plate. 

The formula they sold us:
Be everywhere → Pay your dues → Trust the process

But here’s the problem:

Budget cuts happen.
Burnout persists.
And no one is looking after your career. 
One bad performance can make you replaceable. 

Now I focus on building what can’t be replaced:

1. Your Attitude
You can’t control every outcome.
But you can control whether people want you in the room when things get tough.

2. Your Wisdom
Thanks to ChatGPT, Knowledge is cheap these days.
But applying that knowledge? That’s hard-earned. 
Wisdom only comes from personal experience plus reflection.

3. Your EQ Skills
Tools change. Markets shift.
But people don’t. The ability to communicate and win with people will outlast AI. 

4. Your Character
Character can’t be bought. 
It is developed and tested over time. 
While others focus on competencies and credentials, build the foundation that no one else is. 

5. Your Discipline
Motivation can pack a punch, but has a short fuse. 
Discipline keeps your butt in the chair no matter how you feel. 


6. Your Leadership
Leadership isn’t a title.
It’s creating opportunities to initiate acts of service.

7. Your Point of View
A unique, well-reasoned perspective is a moat.
It sets you apart in a world drowning in copycats.

These 7 things made me indispensable.
No org chart. No market shift. No competitor can take them away.

You don’t need to protect yourself.
You need to build value that no one can replace.

♻️ Repost to help your tribe become indispensable
➕ Follow to learn how to become the one your company can't live without

Don't just pray for a great culture.

Be the answer to your prayer.

It's easy to hope for a healthy workplace—one where you feel safe, valued, and seen.

But culture isn't something you stumble upon.

It's something you help create.

Culture is not:

- Pizza, ping pong, or even pickleball
- Unlimited PTO or remote work
- A profitable business unit
- A mission statement
- HR department
- Core values
- The CEO

The success or attitude of individual contributors is not the measure of culture. 
But is measured by:

- Low burnout
- Employee referrals
- High retention rates
- People celebrate each other
- Alignment of all people and parts
- The way employees feel on Sunday night

Yet, no culture is perfect. Even great workplaces will disappoint at times.
And that's okay.

That's why what matters is how you carry yourself and champion the culture you wish you had.

You bring attitude, habits, and values everywhere you go.

The best cultures aren't found. Courageous people cultivate them.

So yes, pray for a great team, a mission you can stand behind, and a culture that breathes life.

But don't stop there.
Be the person who:

- Gives credit
- Has a bias for action
- Chooses to lead without a title.
- Praises the efforts and success of others.
- Isn't waiting to be asked to serve but creates opportunities to serve.

You're not just a recipient of great culture.
You're crafting it—every day.

How else can someone be the solution to a better culture?

If you want to work remotely, that's great.

If you want a hybrid workplace, that's awesome.

If you want to return to the office to be present with people, wonderful.

If you want to quit and work for a remote company, go for it.

If you want to bring everybody back from their home offices, own up to it.

If you want to go to a 4-day work week, that's also cool.

So many people are trying to fortune-tell the future of work.

Many are trying to push their version of success on others.

They pretend that one way of working is better or superior to the other.

Stop believing everyone's opinions.

You live in the digital revolution, which provides many options.

Determine the direction of your life and what works best for you this season.
Then get after it!

Be faithful no matter where you work.
That's true success.

99% of people overcomplicate career moves.

So, in 2023, I simplified the riskiest career decision of my life. 

What they won't teach you in school or corporate America is that all you need is:

1. Direction - where do you want to go in life? 
2. Anti-goals - what are you not willing to give up?
3. Convictions - Why and what must you do no matter what?
4. People - whom do you have as your personal board of advisors?

Things you don't need:

1. To listen to your heart.
2. 5 & 10-year plans.
3. Large network.

The key is to decide on your career before you need to choose. 

And no matter what, be excellent and intentional. 

Because none of this matters if you suck at your work.

What would you add to this career decision framework?

Character is king. 

You can't fake true character. 

The truth of one's character is revealed in time.

The best sales leaders don't obsess over numbers. 

They obsess over people (and their growth). 

Here's a simple playbook for developing your people: 

> Invest in everyone, not just top performers.
> Be the leader you wished you had.
> Know your people's strengths & weaknesses (personal SWOT).
Create an actionable development plan that drives better paychecks.
> Become a broken record with the company's mission, values, and vision.
Connect people's "why" to the company's purpose.
> Coach, don't command.
> Delegate to grow people, not just clear your plate.
> Lead from the trenches with daily rep face time.
> Make 1:1s sacred (& follow through).
> Celebrate effort, not just results.

The math is simple:
Better people = better culture = better results. 

Choose people over profit because people matter more. The byproduct? They generate profit. 

Do you agree?

"It's not personal, it's just business."

A common business philosophy that gets under my skin...

Business is not just business. 

Business is personal. 

Every deal, negotiation, & transaction has a person behind it. 

"Shrewd" businesspeople or bad bosses will seek to win at people's expense. 

True leaders generate value for the sake of people. 

When starting a business, career, or a new role, stop asking how it will benefit you.

Start asking how you can benefit and serve others. 

Nothing wrong with wanting to make money and provide for your family. 

Nothing wrong with doing things you are passionate about or good at. 

But people can feel who you're in it for. 

People can smell commission breath from a mile away. 

People first, then profit. 

Business is not just business. Business is personal when you deal with people. 

Make someone's day by tagging someone who exemplifies 'people first' leadership.

Trust me when I say:

- mastering influence
- excelling in your role
- crafting solutions as a niche
- teaching others to create success

And above all, being worthy of remark...

Will make it 100x easier to get promoted.

Waiting for an opportunity isn’t reliable. Go create a demand for your skills.

Caring isn't a strategy you implement. 

It is a lifestyle you embody daily.

So stop acting like you care. Start actually caring. 

❌ Don't perform empathy for your team 
✅ Genuinely invest in their growth

❌ Don't fake interest in customers
 ✅ Detach from profit and connect as humans

❌ Don't care for the applause 
✅ Care because it's a person you can impact

If you feel you are acting, tell yourself to care genuinely.

Do the work to make an impact, not just to impress.

What's one way to embody authentic care?

♻️ Repost to create a more caring world
➕ Follow and like for more unconventional musings

Want to quit your toxic company? Go for it. 

Want to make work easier for your bad boss? That's fine. 

Want to ask for a promotion? Do it. 

Want to jump ship for more pay? More power to you. 

If you are unhappy with the way your career is going or stuck with a mediocre compensation plan, one thing must happen:

Change.

Nothing changes if nothing changes. 

But change must start with yourself. 

- Change your plans. 
- Change your goals. 
- Change your habits.
- Change how you lead.
- Change how you work.
- Change your perception. 
- Change how you treat others.

Stop wishing for your company to change or your boss to leave, and start making change happen in your life and the areas under your control.

What else would you change?

Choose a leader instead of a job. 

The wrong manager can hold your career back for years. 

The right managers see your potential, help you unlock your potential, and champion your promotion. 

The best leaders are agnostic to the logo they represent. 
They are believers in the people they are responsible for. 

The best managers prioritize people first, then profit. 

I've worked for great leaders. 

- They believed I had potential.
- They asked about my wife & children. 
- They invested in me even when I deserved to be fired. 
- They designed comp plans around revenue goals, not quota.
- They created roles to solve problems that fit my passion and strengths. 
- They listened - and did not turn on me - when I considered outside offers.

I once struggled because I wasn't sure I wanted to be in this industry. 
My leaders noticed my decreasing excitement, put their arms around me, and said, "Where do you want to be? We'll help you get there." 

They are why I stayed when I was offered better financial offers. 
They are the reason I haven't quit the medical device industry.

Ultimately, their leadership has produced several promotions for me, bigger paychecks, and once-in-a-lifetime career opportunities. 

Choose leaders who want to see you grow today. 

Agree? Let me know your thoughts👇

The best ideas don't come from dreadful meetings. 

More brainstorming on a whiteboard won't move your business forward. 

Ideas matter.
All great things started with an idea. 
That was executed. Iterated. Reshipped. 

Whether ideas to improve the workplace.
Or ideas for new products or companies. 

Ideas accelerated my career. 

I went from being demoted to an accelerated promotion track due to the high-impact ideas I brought to the table and executed. 

But if you never make time to break away to generate ideas, you'll never make time to execute them. 

Here's my Idea OS:

1) Get outside
> Find a happy place. 
> Schedule it during the best time. 
> For me, it's sunrise mornings in the hills and trails behind my house. 

2) Have a plan
> Have an exercise plan: you can walk, ruck, or run
> Have a thinking plan: what are you listening to? Podcast? Music? Audio book?
> For me, it's whatever I am working on or wanting to create. 

3) Come prepared
> I get to my happy place and set time with juices already flowing.
> This means I have already read, prayed, and prepared my heart. 
> Getting out and moving takes it to the next level. 
> Bring the right tools: notepad & pen, notes app, podcast app, etc. 

4) Capture
> When an idea or thought arrives that I want to capture, I pause. 
> I use Ali Abdaal's Voicepal app to record and transcribe all my thoughts. 

5) Create
> Don't just waste this session by doing nothing after the fact. 
> When resolve is high, take action. 
> Make a plan to outline the next steps of the best and most crucial idea you had. 
> Take a step to execute the first thing in that idea. 
> Schedule the following steps. 

Commit to a place and time to get outside and move. 
Chart a course for your time there. 
Capture what matters most. 
Commit to execution. 
Craft a plan around the most essential idea. 
Create and execute. 

For me, not one week goes by without me getting out there at least once. 

What are your favorite ways to get your creative juices flowing? 

♻️ Repost to help your tribe ditch meetings and be more creative. 

Follow Francisco Martinez for more insights like this.

The most dangerous attitude in sales?

"I already know that" or "I don't need help."

I've seen sales careers, especially med sales, crash and burn with that attitude.

Earlier in my career, I saw my own ego get me demoted because of words like that.  

I've seen the most talented salespeople miss opportunities because of that attitude. 

Here's what I've learned about success in sales:

The moment you think you know it all or don't need help, you've already lost.

The top performers who succeed in the long run are the ones who:

↳ Still walk through their checklist before time with a customer
↳ Invite teammates to review your performance
↳ Ask "what would you have done differently?" after every encounter
↳ Read and learn daily
↳ Do not defend against correction from leadership

You only learn from every conversation in the field if you have a humble attitude.

An attitude that wants to improve. 
Craves to learn. 
Never comfortable. 
Is teachable. 

Being humble means:
- You haven't arrived (& never will)
- You can't get there without others

It's not about being weak.
It's about being wise.

Sales is hard and competitive. 

But if you stay teachable and humble
You'll overcome.

Before firing that employee, pause. 

The person you want to fire may be your next rockstar employee. 

Business gurus always want you to "fire fast."

But forget to tell you to take personal responsibility first. 

Before firing someone, ask yourself:

- Have I coached them?
- Have I measured them?
- Have I led them for their sake?
- Have I trained the necessary skills?
- Have I provided clear expectations?
- Have I customized their development plan?

Notice how each of these questions has one thing in common: 

You, the manager

What do you think about firing fast vs firing slow? 

-- 

♻️ Repost to help your network lead, not manage. 
➕ Follow for inspiration on being the leader you wish you had.

The most impactful leaders are the ones who serve. 

Leadership is not a license to do less but a responsibility to serve. 

But everyone gets servant leadership wrong.

It's not about being willing to serve.

But initiating acts of service.

Change from this:

- "If there is any way I can help you let me know."
- "I love helping and serving others."
- "Tell me how I can help."
- "Do you need any help?"

Initiate service this way:

- "I see the best way I can help you is by option a or option b. Which one is it?"
- "You have a lot going on. I am going to take this off your plate."
- "I knew you would say you didn't need help, but I showed up anyway and am ready for you to put me to work."

Most people will not ask for help or say they need it, even if you ask.

Servant-leaders know this and create ways to serve and surprise others.

How will you create opportunities to serve others next week?

A brutal truth:

Toxic workplaces come with massive opportunities. Let me explain.

Where there is chaos and disintegrating clarity, there are many different problems you can solve. 

First of all, not all toxic workplaces look the same. 
Toxic could mean the leadership is disoriented. 
Toxic could mean there is perpetual burnout. 
Toxic could mean there is a revolving door of players. 
Toxic could mean there is just terrible leadership. 
Toxic could mean teammates who run over each other to get ahead. 

Most of us have endured toxic workplaces. 
But we have endured without making the most of our time there. 

Leadership is disoriented? 
Be someone who knows and takes others in the right direction.

Perpetual burnout environment?
Create a system that lets people do great work effortlessly. 

Your company can't keep anybody? 
Craft a team culture where nobody wants to leave. 

Find one obvious, common problem that your strengths and unique skills can solve. 

It'll take time. 

You'll never regret trying. 

What do you think about this contrarian take? 

Let me know your thoughts below.

I've always had a love-hate relationship with medical sales. 

I've loved my job. I've hated it at times. But today...

I am thankful. 

And not just today, more days than not, I am thankful.

This is a harsh industry.
More sales mean more service. 
More service while maintaining growth takes a toll on you. 
Your body, your mind, relationships, and so much more. 

Despite wanting to leave this industry so many times, the Lord has blessed us so much through it. 

Not only that, I've grown and learned so much more during the tough days of medical sales. 

The Lord uses hard things to shape us into the people we need to be to fulfill the good work He has given us to do. 

And to all that hard, good, bad, and ugly, I am thankful to know my value and identity are not in any of those things, but in the goodness of God to show me His mercy and kindness in the salvation found in Jesus Christ. 

Happy Thanksgiving to you all! 

May your day be blessed, and may you remember where all these good things come from. 

Cheers.

taplio

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