ActionableOps

ActionableOps is an AI consulting company that helps businesses unlock AI's potential to excel in their operations. We specialize in guiding companies through the AI landscape with services such as AI governance, Responsible AI, AI Policy development, AI Ethics, AI Training, and AI Implementation. Partnering with industry leaders like Textcortex and MindStudio, we ensure that our clients gain the knowledge and tools needed to thrive with AI.

Founder / AI Consulting

Kansas City AI Club

Primary Purpose: Foster awareness, adoption, and hands-on learning of the latest AI technologies by leading discussions, events, and workshops tailored to real-world business applications.

Key Responsibilities:
 - Technology Trends Leadership in AI
 - Curate and present emerging AI technologies (e.g., generative AI, voice agents, AI-driven automation).
 - Deliver accessible, business-focused insights on cutting-edge advancements.
 - Business Use Case Applications
 - Develop and showcase practical AI use cases (e.g., AI in customer service, operations, or marketing).

Workshops & Education
 - Organize hands-on workshops to teach members how to apply AI in real-world business settings.
 - Guide participants through implementation frameworks tailored to their industries.
 - Event Programming Support
 - Host and facilitate demos at Kansas City AI Club meetups.
 - Develop quarterly in-person or virtual workshop series, such as "AI Applications for Business Success."

Board Chair - Emerging Tech

UMKC Henry W. Bloch School of Management

The Regnier Institute Mentor in Residence Program connects seasoned mentors with student entrepreneurs in need of a helpful ear.

Mentor-In-Residence

National Speakers Association-Kansas City Chapter

Speaker

MindStudio

Agency Partner

RunWhen

RunWhen is a platform for troubleshooting complex tech stacks. It helps engineers identify when issues they are chasing lie in their app, their cloud-native platform or their vendors by answering the question: “What do I run and when?”

Advisor

Nobl9

Nobl9 is a service level objective SaaS platform that connects reliability metrics to business goals via a modern engineering workflow. Backed by CRV, Battery, Bonfire Ventures, Harmony Partners Cisco and ServiceNow.

Director of Operations

Code Ninjas

Code Ninjas is the world's largest and fastest growing in person children's franchise startup, that teaches kids how to code computers by building video games. Backed by Eagle Merchant Partners.

Director of Operations / Owner

OMT Brands

OMT Brands created a line of consumable pet products to be marketed and sold online through Amazon FBA and the Amazon, Ebay, Sears, and Walmart marketplaces.

Director of E-commerce Operations

City of Lakewood, Washington

Police Officer

🚀 Founder | Startup Operations Executive | Business Scaling Expert | Data Analytics | P&L Management | Process Optimization | Customer-Centric | Revenue Growth | Operational Efficiency | SaaS | Change Management

I’m Dale Thomas and here’s my story in a nutshell. 

- Authored the best-selling book “The Ultimate A.I. Guide for Small Business Success.” 
- Founded several technology businesses
- 20+ years of operations experience in Start-Ups and Enterprise (Ex - Microsoft) 
- Focused on helping SMB’s make sense of AI.  I specialize in AI agents, AI Consulting, responsible AI, ethical AI, policy creation, governance, and implementation of AI solutions. 

What you’ll get by following me: 
🔥Transparent & actionable AI advice
📆 Tips and Tricks Implementing AI Agents
🔍 Insights on implementing ethical AI practices
📢 Up-to-date information on AI regulations and legislation  

AI Partnerships
* TextCortex AI Partner - get a free account https://textcortex.com?via=ops 

A.I. Education
* MindStudio Certified AI Expert
* The London School of Economics - Ethics of AI 
* University of Pennsylvania - AI For Business
* Vanderbilt University - Prompt Engineering for ChatGPT
* MindStudio Certified AI Developer

Struggling to make sense of AI for your small to medium-sized business? 

I’m here to help - so hit that “Follow” button!  

Dale

Dale Thomas

Icon Consulting Group

As Managing Director Icon Consulting Group - Services, the Services arm of Icon Consulting Group, my responsibilities cover ao the setup of an IT Training hub, a remote delivery center for managed services  and an IT Service delivery hub to support the broader Icon Consulting group in their Go To Market in Japan, Australia, Europe, US and the Middle East.
We deliver excellence to our customers through a high performant team, always considering a win/win for all stakeholders, in all transparency.

Managing Director (Services)

TRINITY ESG

Trinity EAM was a strong and versatile platform that aimed to address the challenges for companies that aim to manage their assets.

During our joint journey, we realised that the solution is a perfect fit to help companies address their ESG Goals & the company pivoted towards this important new initiative.

As part of the board of advisors, I support the Founder/Owner & the company to help accelerate growing globally, link with investors & help drive growth

Advisory Board Member

As advisory board member, help fuel the ambitious growth of Trinity EAM.

Trinity EAM is a web-based Enterprise Asset Management (EAM) platform that helps operations to manage and maintain Assets (buildings, vehicles, machinery, products, etc.) and Services throughout their entire life cycles, that easily integrates with various finance systems.

The company delivers ‘affordable complexity’ to numerous asset-dependent industries including Construction, Facilities, Fleet, Hospitality, Manufacturing and Mining.

Endeavor

Endeavor is the Leading Global Community Of, By, and For High-Impact Entrepreneurs: those who dream bigger, scale faster, and pay it forward!

Entrepreneur / Mentor

Veblen Director Programme

Veblen Directors Program (VDP) is a community of executives,
thought leaders and entrepreneurs, with a wealth of knowledge and connections
in areas such as fund raising, financial oversight and corporate governance.

VDP Board Advisor

BLCC Singapore

Vice President

The Belgium Luxemburg Business Group became a Chamber of Commerce - I remain involved in supporting organizations from (or dealing with) Belgium and Luxemburg in some form to accelerate their business and broaden their business networks in and with Singapore. I help to infuse the curriculum BLCC offers to its members with topics around IT & Automation.

Board Member

As part of the board of the Belgium Luxemburg Business Group I am involved in supporting organizations from (or dealing with) Belgium and Luxemburg in some form to accelerate their business and broaden their business networks in and with Singapore

Balance IT pte ltd

At Balance IT, I advise global organizations on operational excellence initiatives by providing strategic insights that drive efficiency and profitability. My approach typically involves leveraging centralization strategies, technology adoption, and global payment streamlining to optimize operations and deliver measurable financial benefits.

Owner

Balance IT bvba

Owner still, but no longer director of BalanceIT, a small but steadily growing IT firm.
Handed over the responsibility when starting to take over activities @ Delaware Singapore.

Management of a business that aims to deliver a supreme service with the consumer electronics it delivers to its customers.
Development of a business plan and responsible for its implementation.

General Manager

delaware Singapore

In this new role, help guide the directors of delaware Singapore - ensure we all remain accountable and execute on our plan.

Chairman of the Board

Focused on Business development in Singapore to increase the delaware footprint by continuing to focus on the niche around Enterprise Information Management (OpenText) and introducing  the new ERP technologies around SAP HANA - Simple Finance, S/4HANA as well as bringing to market Digital Business Services, advanced automation and Insurance Automation Solutions.


delaware is a fast-growing, global company that delivers advanced solutions and services to organisations striving for a sustainable, competitive advantage.

We guide our customers through their business transformation, applying the ecosystems of our main business partners, SAP and Microsoft. We continue to service our customers afterward, assuring continuity and continuous improvement.

In all perspectives, we apply our own sustainable business model that aims for the long-term. Our future leaders are already among us. They are driving our clients’ success, shaping them to stand out today and preparing them for tomorrow.

If you would like to discuss how you can begin preparing for a more automated, efficient and compliant future, please feel free to get in touch with me at christophe.derdeyn@delaware.pro

Partner delaware Singapore

Build a local delivery team in this new branch office while ensuring the typical Delaware spirit (pragmatism, two feet on the ground approach with considerable eye for detail) is fused into the local company culture.

Managing Director Delaware Asia-Pacific

AB InBev

End responsible for all IT related matters to enable a centralization of activities from the zone towards two shared service centers.

WE Zone IS Solution Manager

End responsible for the IT delivery for a BPO project involving offshoring

WE IS Solution manager

Complete 3 major automation initiatives in the SAP area: large initiatives (~500K) 
-- Prescanning and workflow  (SAP), 
-- Supplier portal (PO - Order Conf - Invoice - Payment Status exchange), 
-- ICO Invoicing (Multiple countries)

InBev WE IT/IS system optimizations
- inventory, creation of business case, selection of initiatives. 
- Selected initiatives: Prepare project, vendor selection, management of implementation, handover to BAU.
Optimizations aim to
- Increase efficiency (pure technical improvements to automate repetitive tasks)
- Increase stability (system infra + app improvements)
- Improve business processes, supported by large IT changes.

Feb - May: Inventory phase.
- Selection 20 small initiatives (<20K). E.g Automation of bankstatement uploads (SAP), creation of reports (SAP),...
- Selection 3 large initiatives (~500K) -- Prescanning and workflow  (SAP), Supplier portal (PO - Order Conf - Invoice - Payment Status exchange), ICO Invoicing (Multiple countries)

April - August: Supplier selection for large initiatives

April - Current: Implementation.

IBS Project Manager

Project manager for a project that will centralize administrative functions of a selection of Western European countries into business shared service centers. Responsible for the multiple countries in this project.
In practice: ensuring that all technical requirements are met to allow people in the BSSC´s to work, both on a strictly local infrastructural level as in regards to applications – BSSC Users need to work from the BSC with the applications in the countries of origin.
Responsible for implementing the Application Services model, used in the rest of the organization. Developing a plan to inform the stakeholders and ensure a good service.

IT/IS Project mgr

Ensure implementation of global IS performance management
• Ensure design and implementation of global IS operating/process model
• Ensure consistent and business-relevant service levels globally across InBev are met while keeping control of cost and consumption
• Maintenance and control of global IS Balanced Scorecard (IS controlling)
• Resolve global service/suppliers performance issues 
• Participate in InBev’s global IS Governance, representing InBev’s End to End Services 
• Establish linkage and communications with relevant stakeholders to understand the global business needs for End to End service levels
• Define global End to End Service Operating Model/IS Process Model in accordance to required service levels and IS objectives
Support the transition to an outsourcing partner, build processes and ensure application support levels throughout transition and transformation.

Global IS Performance Manager

Prepare SLAs, discuss with business and vendors, and align needs with the companies outsourcing efforts, guarantee services as agreed.
Maintain and improve the global operational support organization for the InBev global business applications.
Develop and implement a service model (incident/problem/change/escalation) for 40 Western European applications.
Support the outsourcing exercise for InBev global and WE applications.

Service Manager for global business applications

BalanceLighting

Born at 331ppm (2023:424) | 25 years of guiding organizations through digit(al)ization, passionate about technology while cognizant people are key to make things work. Engaged on climate and environmental matters!

𝗡𝗮𝘃𝗶𝗴𝗮𝘁𝗶𝗻𝗴 𝗧𝗲𝗰𝗵 𝗮𝗻𝗱 𝗠𝗮𝗸𝗶𝗻𝗴 𝗮𝗻 𝗜𝗺𝗽𝗮𝗰𝘁: 𝗠𝘆 𝗘𝗻𝘁𝗿𝗲𝗽𝗿𝗲𝗻𝗲𝘂𝗿𝗶𝗮𝗹 𝗝𝗼𝘂𝗿𝗻𝗲𝘆

My story is one of curiosity, passion for tech and a belief in doing business with a purpose beyond making money. My journey in tech began in my childhood, fueled by an early fascination with computers. This wasn't just a fleeting interest; it became the cornerstone of my career. I hustled through various jobs as a kid to buy my first computer, setting me on a path I'd never anticipated.

𝗙𝗿𝗼𝗺 𝗖𝘂𝗿𝗶𝗼𝘀𝗶𝘁𝘆 𝘁𝗼 𝗖𝗮𝗿𝗲𝗲𝗿

I started in IT around the Y2K scare. Despite studying biochemistry in college, I found myself gravitating to IT labs more than chemistry ones.

Working as an external contractor at Interbrew (later part of AB-InBev) was where I evolved significantly. I first made a knowledge platform go global, followed by heavy involvement in Infrastructure & application outsourcing projects and a Business Shared Services transformation. This experience was eye-opening & showed me the impact of global collaboration and the power of technology to bring people together.

I was asked in 2011 to startup delaware's IT Services in Southeast Asia, a whole new challenge — moved from Belgium to Singapore, adapting to a new business environment & understanding diverse cultural dynamics. Despite early successes, it was clear success here required more than just business acumen; it demanded sensitivity to cultural nuances and adaptability.

𝗦𝗰𝗮𝗹𝗶𝗻𝗴 𝘁𝗼 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 𝗮𝗻𝗱 𝘁𝗵𝗲𝗻 𝗦𝘁𝗮𝗿𝘁𝗶𝗻𝗴 𝗔𝗻𝗲𝘄

After years of growth and learning, with delaware stable and rapidly growing, I found I was ready for a new challenge. I stepped away from delaware, wishing them well, and started something new. 

In my new venture, through off-shored IT Services, we create life-changing opportunities for people in Vietnam. It's about more than profit; it's about impact. Business can a be a force for good, providing value to shareholders AND society at large.

𝗪𝗵𝗮𝘁 𝗜'𝘃𝗲 𝗟𝗲𝗮𝗿𝗻𝗲𝗱

The biggest lessons? The importance of people, aligning with those who understand your way of thinking, and the transformative power of saying "yes" after learning from a series of "no's." Resilience, openness, and a commitment to making a difference have been my guiding principles.

My journey has taught me that success isn't just about what you achieve but about the impact you make along the way and the people you engage with. 

As I move forward, I'm excited to see where these lessons will take me next and above all, I want to pay it forward!

💫 Christophe Derdeyn

Harjit and I had the most enjoyable evening with Yvonne, Calin, Philip and Leonard from SAP Singapore,  celebrating recent successes and plotting to conquer the world - or Singapore/SEA PLT, at the very least 🙃

Tnx for the partnership!!

I am very excited at the range of opportunities we see for Icon Consulting Group  in Singapore and the region. 

Thanks to solid trust and close cooperation with SAP we’ll make Q4 very exciting and lay a strong foundation for 2026!

Christophe Derdeyn

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Two areas in SAP security deserve much more attention than they usually get.

The first is continuous monitoring and logging. Without it, identifying suspicious behavior becomes far more difficult. That delay creates risk, because by the time something unusual is detected, the damage may already be done. Monitoring effectively is a challenge, but it is essential if we want to respond in time.

The second is custom code. Over the years, many organizations have built large amounts of custom development and interfaces into their SAP landscapes. Some of that code is excellent, but much of it is average or poorly written. The problem is that it is often not tested against vulnerabilities. When insecure code makes its way into production, it can give external actors exactly the opportunity they need to exploit errors and compromise the system.

This is why application-level security cannot be treated as an afterthought. Even with strong defenses in place, weak monitoring and insecure custom code can undermine everything else. From my perspective, these remain two of the biggest risks organizations face today.

In our recent webinar, Onno Coenen from SecurityBridge shared a concrete example of how threats can unfold in SAP environments.

It is not always an external hacker breaking into your network. With thousands of employees already inside the system, threats can just as easily come from phishing, stolen credentials, bribed insiders, or even staff with bad intentions. Once the network layer is breached, SAP applications become an easy target.

From there, attackers may download massive volumes of highly sensitive or privacy-protected data. The consequences go beyond IT. Such breaches can trigger regulatory issues and quickly escalate into a reputational risk at the board level.

The problem is that most organizations are unable to see this happening in time. If someone is extracting data directly from an SAP table, it often goes unnoticed until the damage is done. This is why real-time threat detection is not optional. It is the only way to catch such activity before it becomes a business crisis.

Innovation sounds exciting, until it means disrupting your own success. The truth? Most teams aren’t afraid of failure. They’re afraid of letting go of what’s already working.

But what got you here won’t get you there. Comfort zones feel safe, but they’re the fastest way to get left behind.

Real innovation means betting on what’s next. Even when it means breaking what feels safe. Especially then.

#Innovation #Leadership #GrowthMindset #BusinessStrategy #ChangeManagement #FutureOfWork

During our recent webinar, I highlighted one of the biggest challenges in SAP security: expertise. SAP landscapes are complex, and while teams already manage operations, patching, and application support, it is not easy to find people who understand all dimensions of security at the right level and at the right time. Covering everything is rarely straightforward.

That is why automation and tooling are so important. They help us prepare systems against known threats, but just as critical is being able to detect abnormal behavior in real time.

As Onno Coenen from SecurityBridge explained, it helps to think of this like protecting a building. Strong locks on your doors and windows, similar to patching and vulnerability management, are essential. But without cameras to monitor what happens in real time, you remain blind to suspicious activity.

This is exactly the case with many SAP environments today. While organizations have SOC teams monitoring networks, firewalls, and endpoints, SAP applications often remain a blind spot. And given the central role SAP plays, that blind spot carries real risk. Real-time threat detection closes that gap, bringing SAP security into the same view as the rest of the cybersecurity landscape.

In this episode, Onno Coenen, Managing Director APAC at SecurityBridge, explains why configuration in SAP systems is one of the most overlooked but critical areas of security.

He points out that organizations often run a wide variety of SAP system types, from S4 and ECC to cloud connectors and business applications. Each of these comes with its own set of security notes, potential misconfigurations, and relevant patches. Keeping track of all of them manually is nearly impossible. Without the right tooling, teams struggle to know which security notes are missing, where default passwords might still exist, or how to consistently check security settings across different environments.

Onno highlights that this is not just a technical issue. Misconfigurations and missing patches directly affect compliance. Whether an organization needs to meet SOX, audit requirements, or other regulatory frameworks, they must be able to prove their SAP landscape is secure and compliant with solid evidence.

He shares that basis teams in particular face an enormous manual burden trying to identify and fix these issues. Many of these challenges can be solved much more effectively with proper tooling that automates detection, eliminates default passwords, and simplifies continuous monitoring.

This discussion reinforces that configuration and patch management are not optional housekeeping. They are foundational to SAP security, compliance, and resilience.

Operational efficiency isn’t about buying the latest tools, it’s about making technology work for people. I’ve spent two decades bridging this gap, helping organizations move from expensive systems that underperform to strategies that deliver measurable impact. The key is aligning people, data, and design for change.
Read more: https://lnkd.in/gH3-4tp6

Business leaders shouldn’t be buried in vendor audits and price breakdowns.

Their focus should be on growth, customers, and innovation.
That’s where the right adviser makes the difference, not just trimming costs, but building systems where spending is smart, scalable, and aligned with strategy.

Protect your margins by protecting your bandwidth.
And make sure your money fuels your future.

#Leadership #BusinessGrowth #Strategy #FinancialDiscipline #CostManagement #Innovation #MarginsMatter #Execution

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The Battle

Dale Thomas

💫 Christophe Derdeyn

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The Battle

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💫 Christophe Derdeyn

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}💫 Christophe Derdeyn's LinkedIn Performance

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