ActionableOps

ActionableOps is an AI consulting company that helps businesses unlock AI's potential to excel in their operations. We specialize in guiding companies through the AI landscape with services such as AI governance, Responsible AI, AI Policy development, AI Ethics, AI Training, and AI Implementation. Partnering with industry leaders like Textcortex and MindStudio, we ensure that our clients gain the knowledge and tools needed to thrive with AI.

Founder / AI Consulting

Kansas City AI Club

Primary Purpose: Foster awareness, adoption, and hands-on learning of the latest AI technologies by leading discussions, events, and workshops tailored to real-world business applications.

Key Responsibilities:
 - Technology Trends Leadership in AI
 - Curate and present emerging AI technologies (e.g., generative AI, voice agents, AI-driven automation).
 - Deliver accessible, business-focused insights on cutting-edge advancements.
 - Business Use Case Applications
 - Develop and showcase practical AI use cases (e.g., AI in customer service, operations, or marketing).

Workshops & Education
 - Organize hands-on workshops to teach members how to apply AI in real-world business settings.
 - Guide participants through implementation frameworks tailored to their industries.
 - Event Programming Support
 - Host and facilitate demos at Kansas City AI Club meetups.
 - Develop quarterly in-person or virtual workshop series, such as "AI Applications for Business Success."

Board Chair - Emerging Tech

UMKC Henry W. Bloch School of Management

The Regnier Institute Mentor in Residence Program connects seasoned mentors with student entrepreneurs in need of a helpful ear.

Mentor-In-Residence

National Speakers Association-Kansas City Chapter

Speaker

MindStudio

Agency Partner

RunWhen

RunWhen is a platform for troubleshooting complex tech stacks. It helps engineers identify when issues they are chasing lie in their app, their cloud-native platform or their vendors by answering the question: “What do I run and when?”

Advisor

Nobl9

Nobl9 is a service level objective SaaS platform that connects reliability metrics to business goals via a modern engineering workflow. Backed by CRV, Battery, Bonfire Ventures, Harmony Partners Cisco and ServiceNow.

Director of Operations

Code Ninjas

Code Ninjas is the world's largest and fastest growing in person children's franchise startup, that teaches kids how to code computers by building video games. Backed by Eagle Merchant Partners.

Director of Operations / Owner

OMT Brands

OMT Brands created a line of consumable pet products to be marketed and sold online through Amazon FBA and the Amazon, Ebay, Sears, and Walmart marketplaces.

Director of E-commerce Operations

City of Lakewood, Washington

Police Officer

🚀 Founder | Startup Operations Executive | Business Scaling Expert | Data Analytics | P&L Management | Process Optimization | Customer-Centric | Revenue Growth | Operational Efficiency | SaaS | Change Management

I’m Dale Thomas and here’s my story in a nutshell. 

- Authored the best-selling book “The Ultimate A.I. Guide for Small Business Success.” 
- Founded several technology businesses
- 20+ years of operations experience in Start-Ups and Enterprise (Ex - Microsoft) 
- Focused on helping SMB’s make sense of AI.  I specialize in AI agents, AI Consulting, responsible AI, ethical AI, policy creation, governance, and implementation of AI solutions. 

What you’ll get by following me: 
🔥Transparent & actionable AI advice
📆 Tips and Tricks Implementing AI Agents
🔍 Insights on implementing ethical AI practices
📢 Up-to-date information on AI regulations and legislation  

AI Partnerships
* TextCortex AI Partner - get a free account https://textcortex.com?via=ops 

A.I. Education
* MindStudio Certified AI Expert
* The London School of Economics - Ethics of AI 
* University of Pennsylvania - AI For Business
* Vanderbilt University - Prompt Engineering for ChatGPT
* MindStudio Certified AI Developer

Struggling to make sense of AI for your small to medium-sized business? 

I’m here to help - so hit that “Follow” button!  

Dale

Dale Thomas

Open Data Watch

Think Tank
• ODW promotes open data access to NSOs (National Statistics Offices) around globe and to international organizations and aids in adopting open data practices to development data sectors
• Review Open Data Assessments for country NSOs to create Open Data Metrics. 
• Working with Gender data development global indicators

Research Consultant

Microsoft

Global open map-data sources from government organizations/businesses, data source licenses/permissions/waivers, team metrics, data analysis. Maintaining team dashboard and SharePoint site, CountyRegions listings, global readiness compliance, language exit criteria, onboarding documentation, and scope documents; reviewing new map data sources for accuracy and quality; ad hoc open data research requests by managers.

Data Analyst, Open Data Project

• Customer and Partner relationship management via Microsoft Dynamics 365 CRM  
• Managing pertinent participants (GDPR compliance and NDA) for specific research projects; Facilitating and scheduling Customer/Partner Feedback meetings with Product Managers
• Developing and supporting reporting metrics, KPIs & scorecards using Microsoft Power BI and Excel (Power Pivot)  
• Working with User Experience Researchers to write Learning Modules for Internal knowledge-base and Team website
• Assist with ideation, development, and launch of internal services, website, and data portal
• CRM database implementation & administration
• Tracked key business metrics by developing and managing datasets in Power BI.
• Helped designing new surveys to capture GDPR compliant PII customer information.
• Worked with cross-continent developers to efficiently manage and tweak D365 CRM.

Program Coordinator, Research, Cloud + AI

iHeartMedia

• Consistent theme of my projects at iHeart Media/ClearChannel IT group was research, analysis, and synthesis of multiple sources and data systems to develop enterprise-wide knowledge domain of radio advertisers and AdAgencies.
• Research and analysis to build a domain of genuine advertising agencies - using North American Industry Classification System (NAICS)/Standard Industrial Classification (SIC), Trade organization research, Shredding/XML parsing of Dun & Bradstreet (D&B) lookup to isolate NAICS codes for ClearChannel advertiser for radio broadcasting and AdAgency accounts.
• Research and analysis to build a domain of brands by advertisers and industry classification - Gale/Cengage Product Brand research, ClearChannel advertisers and AdAgency datasets, String matching and manipulation in SQL and Excel.
• Customer relationship management (CRM) and Master Data Management (MDM) reference support, analysis, and decision documents - Account modeling and source-to-target mapping in SalesForce.com, Reference data modeling in Embarcadero ER/Studio, D&B lookup, matching, and Confidence Code optimization and analysis, “Golden Record” design and analysis of customer data.

Senior Data Analyst

Google

Contributed to the Knowledge Graph/Knowledge Panel Team in locating data sources for the expansion of various knowledge verticals. Projects varied from international coverage, such as encyclopedias in Nigeria and team sports in Norway, to local (US) topics such as data on private schools and Net Worth of Celebrities.

Data Researcher

The World Bank

Commencing with the 17th edition of the World Development Indicators (2013), all WDI tables were made available on-line through the World Bank’s Open Data Website as part of the Open Data Initiative. As a Metadata Editor, my responsibilities included creating and editing a complete set of metadata for 500+ unique data indicators with the purpose to bring clarity and readability while maintaining statistical rigor. The weblink is at (http://wdi.worldbank.org/table).

Metadata Editor

Wolfram Alpha

• Data source expert for search and acquisition of "big data" for massive expansion of in-house databases
• Subject area expert for socio-economic and business data sources. 
• Worked with  Business Intelligence research and recommendations for Images search and acquisition
• Participated in business and legal aspects of Non-Disclosure Agreement (NDA), Terms of Use (TOU), and Copyright issues of data sources and relationships 
• Successfully organized and ran an invitation-only Data Conference for three years, and ran a Sponsorship campaign for the Wolfram Data Summit 
• Maintained an ongoing data-relationships with major data organizations around the world
• Last but not least, evangelized Wolfram Alpha as one of the most dynamic technology company

Data Research Manager

Microsoft AdCenter. Performed revenue and keyword analysis of advertiser campaign performances for monthly Business Reviews (MBR), Key Performance Indicators (KPIs), and team scorecard. Advocated and documented best-practices for cross-team members and vendors. Maintained a library of process documents on Team Share Point site. Maintained Sarbanes Oxley (SOX) compliance.

Editorial Operations Analyst/Microsoft AdCenter

MSN Query Analysis; analysis of US and World library collections for selecting categories of Books for digitization - part of Microsoft Book DIgitization Program. Worked with Web analytics using Omniture SiteCatalyst and comScore.

Program Manager; Collections Editor/Book Digitization

• Statistics Editor for the Encarta Reference Suite, Encarta World Atlas, and Microsoft Student 
• Responsible for updating 1000+ data indicators for countries, US States, and Canadian provinces; continuous updates of thousands of data tables, dynamic charts, graphs, Facts and Figures, and encyclopedia articles 
• Added data from public-domain databases to MSN Answers/Search 
• Copyright permissions and licensing for data to be used in Encarta Reference products

Statistics Editor/Microsoft Encarta 

Facts on File, Inc.

Researched, compiled, updated, and edited text entries for the Encyclopedia of the 20th Century and Encyclopedia of the Third World; compiled and edited economic, land-use, and regional maps, statistical charts and graphs, time-lines, and cultural material for Geography on File, Middle East and North Africa on File, Latin America on File, and Asia on File; research and map compilations for Junior Time-Lines on File and Outline Maps on File.

Freelance content and map editor

Enterprise Florida

Trade Lead Specialist

Children’s Press

Back page summary for America The Beautiful series; compiled county mini-facts for the Enchantment of the World series; compiled, reviewed, and edited time-lines for People of Distinction biography series.

Editorial Consultant

An experienced analyst, researcher, and editor with years of content and data analysis skills. Proficient in Access, Excel, and SQL. Strong organizational, prioritization, and interpersonal skills. Excellent statistical, analytical, research, and editorial capabilities. Proven ability to work within a team and collaborate across-functions; Good time management and trouble-shooting skills. Subject matter expertise in geo-politics, globalization, gender-data, localization, web-standards, Stakeholder Engagement, Strategic partnerships, and Open Data issues.

2020-                          Data Analyst, Microsoft Open Data Project, Bing Maps/OpenStreetMap (OSM) WA

2016 -2020                 Research/Program Coordinator,  Microsoft Cloud + AI     Microsoft, Redmond, WA

2014 -                    Research Consultant, Open Data Watch                             Remote, Washington, D.C.

2012 -  2015          Senior Data Analyst, iHeart Media/ClearChannel Communications          Seattle, WA

2012 - 2013           Metadata Editor,    World Bank                                          Remote, Washington, D.C.

2009 - 2012	      Data Research Manager,  Wolfram Alpha/Wolfram Research     Remote, Urbana, IL 

2007 - 2009	      Editorial Operations Analyst,                              Microsoft AdCenter, Redmond, WA

2006 - 2007	      Prog. Manager, Collections Editor                         Microsoft Live Search, Redmond, WA

1997 - 2006	Statistics Editor, Encarta Reference Suite and MS Student,            Microsoft, Redmond, WA                  

1996 - 98	        Editorial Consultant,                                        Washington State Int. Trade Fair, Seattle, WA  

1996 -             Trade Lead Specialist/Researcher                                       Enterprise Florida, Inc. Miami, FL

1980 -1991	Geography, Map, Data Editor                               Encyclopædia Britannica, Inc. Chicago, IL

1980 - 1981	Research Assistant				                                 University of Chicago, Chicago, IL

1992 - 1997	Freelance Editor, Facts on File,                                                           Remote, New York, NY

Specialties: Data analysis, Content creation and analysis, Research, Content and Map editing, Reporting, Share Point, Triaging escalations, fact-checking

taplio

The Battle

Dale Thomas

Chandrika Kaul

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