ActionableOps

ActionableOps is an AI consulting company that helps businesses unlock AI's potential to excel in their operations. We specialize in guiding companies through the AI landscape with services such as AI governance, Responsible AI, AI Policy development, AI Ethics, AI Training, and AI Implementation. Partnering with industry leaders like Textcortex and MindStudio, we ensure that our clients gain the knowledge and tools needed to thrive with AI.

Founder / AI Consulting

Kansas City AI Club

Primary Purpose: Foster awareness, adoption, and hands-on learning of the latest AI technologies by leading discussions, events, and workshops tailored to real-world business applications.

Key Responsibilities:
 - Technology Trends Leadership in AI
 - Curate and present emerging AI technologies (e.g., generative AI, voice agents, AI-driven automation).
 - Deliver accessible, business-focused insights on cutting-edge advancements.
 - Business Use Case Applications
 - Develop and showcase practical AI use cases (e.g., AI in customer service, operations, or marketing).

Workshops & Education
 - Organize hands-on workshops to teach members how to apply AI in real-world business settings.
 - Guide participants through implementation frameworks tailored to their industries.
 - Event Programming Support
 - Host and facilitate demos at Kansas City AI Club meetups.
 - Develop quarterly in-person or virtual workshop series, such as "AI Applications for Business Success."

Board Chair - Emerging Tech

UMKC Henry W. Bloch School of Management

The Regnier Institute Mentor in Residence Program connects seasoned mentors with student entrepreneurs in need of a helpful ear.

Mentor-In-Residence

National Speakers Association-Kansas City Chapter

Speaker

MindStudio

Agency Partner

RunWhen

RunWhen is a platform for troubleshooting complex tech stacks. It helps engineers identify when issues they are chasing lie in their app, their cloud-native platform or their vendors by answering the question: “What do I run and when?”

Advisor

Nobl9

Nobl9 is a service level objective SaaS platform that connects reliability metrics to business goals via a modern engineering workflow. Backed by CRV, Battery, Bonfire Ventures, Harmony Partners Cisco and ServiceNow.

Director of Operations

Code Ninjas

Code Ninjas is the world's largest and fastest growing in person children's franchise startup, that teaches kids how to code computers by building video games. Backed by Eagle Merchant Partners.

Director of Operations / Owner

OMT Brands

OMT Brands created a line of consumable pet products to be marketed and sold online through Amazon FBA and the Amazon, Ebay, Sears, and Walmart marketplaces.

Director of E-commerce Operations

City of Lakewood, Washington

Police Officer

🚀 Founder | Startup Operations Executive | Business Scaling Expert | Data Analytics | P&L Management | Process Optimization | Customer-Centric | Revenue Growth | Operational Efficiency | SaaS | Change Management

I’m Dale Thomas and here’s my story in a nutshell. 

- Authored the best-selling book “The Ultimate A.I. Guide for Small Business Success.” 
- Founded several technology businesses
- 20+ years of operations experience in Start-Ups and Enterprise (Ex - Microsoft) 
- Focused on helping SMB’s make sense of AI.  I specialize in AI agents, AI Consulting, responsible AI, ethical AI, policy creation, governance, and implementation of AI solutions. 

What you’ll get by following me: 
🔥Transparent & actionable AI advice
📆 Tips and Tricks Implementing AI Agents
🔍 Insights on implementing ethical AI practices
📢 Up-to-date information on AI regulations and legislation  

AI Partnerships
* TextCortex AI Partner - get a free account https://textcortex.com?via=ops 

A.I. Education
* MindStudio Certified AI Expert
* The London School of Economics - Ethics of AI 
* University of Pennsylvania - AI For Business
* Vanderbilt University - Prompt Engineering for ChatGPT
* MindStudio Certified AI Developer

Struggling to make sense of AI for your small to medium-sized business? 

I’m here to help - so hit that “Follow” button!  

Dale

Dale Thomas

No Ads Agency

Ad-Free Growth Expert

Simon Ekas Catering

* Actively manage and oversee the full scope of catering needs for corporate events, ranging from intimate gatherings of 2 guests to large-scale functions hosting up to 400 attendees.
* Serve as the primary point of contact for prestigious clients such as Gilbert + Tobin Lawyers, Johnson Winter Slattery, Lander & Rogers, DLA Piper, and Macquarie University, offering expert advice on menu choices, staffing, and equipment needs.
* Continuously enhance Simon Ekas Catering's operational efficiency by spearheading the introduction of AI-powered document reviews, ensuring optimal quality and detail in catering documentation.
* Collaborate closely with Simon Ekas, Director, Executive Head Chef and Amber Byrnes, Managing Director, ensuring catering services align with the company's high standards and objectives.
* Adhere to and promote Simon Ekas Catering’s policies, procedures, and best practices, while proactively seeking opportunities to elevate service offerings and enhance client satisfaction.
* Successfully established lasting business relationships with new corporate clients, ensuring their transition into regular clientele, thus enhancing the company's portfolio and reputation.
* Played a pivotal role outside the conventional job scope by leading the transition to a more secure and robust email service provider, enhancing communication efficiency and data security.
* Contributed significantly to the brand overhaul process, aiding in the successful implementation and roll-out of a refreshed brand design that resonates with modern aesthetics and client expectations.
* Introduced a streamlined approach to manage and respond to Google Business Profile reviews, ensuring consistent and prompt client engagement.
* Played a key role in the RFP process for a prestigious international law firm, collaborating on documentation and event execution, resulting in Simon Ekas Catering’s successful selection as the preferred caterer.

Corporate Events Catering Manager

OctopusMobile.info

* Smart-video personalisation and configuration of elements for the highest possible ROI
* Sales funnel implementation combined with CRM and autoresponders
* Social media account updates and management
* Facebook Messenger chatbot management
* Intro and Outro video creation
* Website design and updates 
* Interactive video creation
* Customer support

Video and Online Marketing Specialist

Corrs Chambers Westgarth

* Smooth relocation of the hospitality services to the new office in the Quay Quarter Tower.
* Lead a Front of House team that collaboratively works with the Back of House team to deliver an outstanding customer experience.
* Monitor and professionally manage feedback from stakeholders, clients, and staff to build a harmonious work environment while improving existing practices.
* Submit improvement ideas to achieve sustainable business results while considering financial impacts too.
Achievements:
* Numerous positive verbal and written feedback from clients and stakeholders from the first week of the opening of the new office.
* Optimised staff allocation that reduced staff costs by 15% while maintaining high-quality service standards with a motivated and engaged service team.
* Established a trusting and respectful relationship with the Back of House team, especially with the National Executive Head Chef. It led to shared responsibilities beyond the expectations of my interim Site Manager position.

Interim Site Manager

Perpetual Limited

* Coordinating, coaching and allocating a supervisor, 4 receptionists, and numerous additional staff members including waiters, reception support staff, audio, and IT specialists
* Linking up the marketing team and suppliers to achieve the best event experience for internal and external clients
* Accountable for stock planning and management including chemicals, beverages, coffee, stationery, and more
* Managing front of house services in Sydney and Melbourne for over 50 meeting and training rooms
* Introducing new ideas to management to improve the usage the client experience spaces
* Standard Operation Procedures setting and updating when required to improve client experience
* Focusing on budgeting and cost management 
* Reduce expenses, double handling plus optimising time spent on tasks based on the outcomes of Lean Bronze
* Organising and overlooking RFPs (Request for Proposals) to select the most suitable caterers and hospitality staffing agencies

Client Experience Manager

Alchemy Institute

* Transiting from a start-up business to a more structured business form
* Managing freelancers to find an optimal balance of price, quality and deadline
* Broad knowledge of indirect marketing including social media, blogging, podcasting and SEO required to fulfil my daily tasks
* Sales pipeline creation from advertising through landing pages and phone calls to convert interest to purchase of one year of business coaching program
* Customer service and client management skills are necessary to provide our business coaching services with exceptionally high customer satisfaction rate

Head of Technology

Deutsche Bank

* Advised the Hospitality Manager for optimising casual boardroom waiter allocation
* Assured high-standard consistency and improvements based on feedback from internal and external clients
* Implemented a new bookings system specifically created for worldwide Deutsche Banks
* Improved service quality level through training, coaching and developing procedure standards
* Coordinated with Account Managers and Hospitality Operation Manager to assure quality setups for events and meetings

Supervisor/Hospitality Team Leader

The Clifford Wallace Agency

*As Operational Manager at Macquarie University my duties included event coordination, business development, account management of a diverse range of clientele, managing a large staff team and day-to-day venue operations
* Constant service quality control, staff training to improve efficiency and customer satisfaction
* Worked on financial reporting with account management team to monitor wages and reach sales targets
* Manage functions for up to 800 customers every time focusing on customers’ needs and reasonable wants to establish long standing business relationships through customer satisfaction
* Lead staff members to deliver high quality service to corporate and private clients including room set up, pack down and all steps between them 
* Organise, deliver, monitor and if necessary correct steps of each function. If further changes required discus them with the management 
* Use and update computer based corporate booking systems to ensure all changes are handled in a professional manner and reasonable customer requirements have been accommodated
* Leading other staff members by examples as demonstrating required high standards from management and above to ensure their high reputation is well deserved
* Handle and solve customer complaints, feedbacks on the spot and follow up to ensure high level of performance
• Liaise with building management, tradesmen, building security and contract cleaners
* Administering bookings (invoicing clients, issuing contracts)
* Ensuring work practices are in compliance with: building, Responsible Service of Alcohol (RSA) and OHS regulations

Operational Manager, Supervisor, Boardroom Waiter, Head Barman

* Effective hands-on management of high-standard events and meetings
* Efficient quality and stock control
* Coaching other team members to exceed service quality expectations
* Evaluating feedback from internal and external clients to implement service quality improvement steps

Hospitality Team Member

* Constant monitoring of changes in Search Engine Optimization ( SEO ) to find new opportunities to improve Google Ranking for online and offline businesses
* Managing existing clients and serving their needs with design, SEO and marketing solutions
* Connecting with new leads to convert them into customers
* Mobile site and WordPress based website creation
* Testimonial and other marketing video creation
* Practical usage of SEO in article marketing
* Facebook business page development
* Google+ business page development
* Implementation of using QR codes
* Beneficial keyword research
* Backlink building strategies
* Fine tuning Google Places

SEO, Mobile site and Local Internet Marketing Expert

I help corporate businesses to provide outstanding meeting and event experiences to their external and internal clients through managing reception, catering, hospitality, facilities and technology services.

With over three decades of customer service excellence, I've mastered the art of creating strong relationships and supporting our clients to achieve their goals. My diverse background, spanning from hospitality, training, catering and technology integration, has equipped me with a unique skill set that I bring to my current role at No Ads Agency.

At No Ads Agency, I blend my hospitality insights with innovative, ad-free marketing strategies to help local businesses thrive. I understand that the core of hospitality is genuine connection, and I apply this principle to marketing, enabling businesses to engage authentically with their community and foster sustainable growth.

Why Partner with Me:

📌 Leadership & Empowerment:
You will work with an experienced team leader who fosters collaborative partnerships between business owners and our team members, ensuring your business goals are met with collective expertise.

📌Customer-Centric Approach:
Benefit from a partnership that prioritizes your customers' satisfaction, utilizing a history of exceptional service to make your business resonate deeply with its audience.

📌Strategic Collaboration:
Experience a unified approach to your business challenges, with cross-departmental collaboration ensuring a strategy that's in complete harmony with your business objectives.

📌Adaptability & Insight:
Gain from adaptable and insightful strategies tailored to your unique business needs, combining innovative solutions with time-tested customer service excellence.

📌 Efficiency & Growth:
Embrace a partnership dedicated to enhancing your brand's visibility and reducing operational costs, driving efficient growth and elevating your market presence.

By partnering with No Ads Agency, you're not just hiring a service; you're gaining a dedicated ally committed to your business's success.

📞 Reach out at 0402 776 188 for a conversation about transforming your business with No Ads Agency.

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Dale Thomas

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