Daan van Rossum

Lead with AI

(See FlexOS.work/leadwithAI. For corporate inquiries, including private cohorts, email: daan@flexos.work.)

75% of employees use Generative AI, but 60% of leaders say their organization lacks a plan and vision to implement AI. 

If you're a leader who feels behind on AI, then Lead with AI is for you.

In our course, we get you to be the AI expert your organization needs. 

In our community, over 2000 global business leaders from companies like Apple, Toyota, L'Oreal, and Amazon support each other to stay up to date on the latest AI developments and organizational implications. 

In the podcast, executives at Alphabet, Amazon, and Microsoft share how they have successfully transformed their organizations to become AI-driven. 

Our newsletter is the only executive briefing on AI with case studies, platform updates, and must-read news. 

Listen, enroll, and join Lead with AI today.

Instructor and Host

Future Work

Future Work is my weekly newsletter and podcast on the role of HR in a Happier Future of Work.

Every week for almost two years, I report on key trends and case studies in hybrid work, company culture, remote work, and technology.

Join over 20,000 subscribers at https://www.flexos.work/future-work

Writer and Host

FlexOS

FlexOS is a new media brand and platform for a Happier Future of Work.

With research, podcasts, buying guides, and newsletters, we help leaders stay ahead in a fast-changing world of work. Focus areas include AI, remote work, and hybrid work.

FlexOS was featured in The New York Times, Harvard Business Review, Business Insider, and The Economist, and chosen as the Top 20 Hottest Startups of 2024.

Founder & CEO

Dreamplex

Board Member

Great offices enable companies to successfully attract, engage, and retain the best talent. 

The workplace of the future is a space people love to go to. To meet, collaborate, socialize, focus, and grow. This takes a combination of design, hospitality, employee experience, and a flexible approach to lease terms. 

We support companies who care about their people by letting them outsource their entire workplace needs to us. With Dreamplex, they can upgrade their workplace experience without having to invest in additional team members, knowledge, resources, or budget.

From architectural design to events that are purposefully created to foster meaningful connections and from training & development to day-to-day hospitality, we are here to create a Better Day at Work for thousands of employees in Vietnam.

In this, we lean heavily on a great body of research in positive, organizational and behavior psychology, together with what we know about the new generation of Millennials and Gen Z that are filling up the workplace.

Throughout it all, we keep going back to whom we do this for: people. Not users, not workers. But real human beings. And our mission is to positively impact them personally and professionally by delivering a Better Day at Work, the place where we spend up to 100,000 hours of our lives.

Chief Executive Officer

Chief Experience Officer

Director of Experience

Bright - Journey to Happiness

Bright believes that anyone can live happier. That's why we built a platform to inspire and enable young Vietnamese to achieve their dream lives. With a printed and online magazine, trainings, books and gifts.

Founder

Ogilvy 

Lead for Integrated Marketing & Innovation on a number of Ogilvy's key FMCG clients.

Driving new thinking in areas where digital strategy, technology and creativity converge.

Webbys judge, AMES judge, Digital Trainer, OgilvyDo and SellorElse Blogger.

Regional Strategy & Innovation Director

Led Kimberly-Clark brands such as Kleenex, Huggies and Kotex in key APAC markets to deliver truly integrated campaigns that are built around participation rather than communication.

Trained IBM staff across regions in customer-first planning.

SPIKES Asia speaker, Digital Marketing Show speaker, Marketing Magazine Roundtable moderator, Webbys judge, Digital trainer and Marketing Magazine, DMA Digital Market Asia, OgilvyDo and SellorElse writer.

Regional Strategic Client Partner

Led digital transformation efforts for one of Ogilvy & Mather Chicago's biggest clients, integrating digital, social, mobile, eCommerce and shopper marketing against singular business objectives.

Led highly impactful thought leadership initiatives for Fortune 500 companies such as Kimberly-Clark, Unilever and GSK. 

Developed Ogilvy & Mather's first-ever Wearables strategy for an FMCG client.

DMA, Videonomics and YPN speaker, Webbys judge and Digital trainer.

Senior Digital Marketing Strategy Consultant

Delivered human insight-driven omnichannel strategies for top Fortune 500 brands such as Citizens Bank, DuPont, GE Capital, IKEA, MetLife, and Thompson Reuters.

Developed POVs on hot topics (well, at the time) including gTLDs, Tablets, Social and Shopper and trained Ogilvy & Mather staff.

Senior Digital Strategist

Driving creative and media strategy for clients like IBM, American Express, and Ford.

Named one of Ogilvy's 11 "Leaders of the Future."

Digital Marketing Consultant

Media Highway

Led content efforts for a number of companies founded within this incubator, including pioneering concepts in online video and affiliate marketing.

Content Lead

Cyberfood

Co-founded the pioneer in online food delivery services in the Netherlands. Unfortunately, we needed more people with internet who would be comfortable to order food online :)

Co Founder

13k 🚀 People Innovators 😍 Founder & CEO - FlexOS - Author, Future Work - Board Member, Dreamplex - Remote Work • Hybrid Work • Employee Experience • Employee Engagement

Cohort 8 of "Lead with AI" + Executive Community Access are going on sale soon at flexos.work/leadwithai. 

--

We deserve to be happy at work.

With an incredible team, we are building the 21st Century Work Experience that lets people learn, grow, have fun, connect, be well, and thrive at work. 

—

Before I started my dream job, I worked in marketing strategy for around 15 years in Amsterdam, New York, Chicago, Singapore, and finally, Ho Chi Minh City. 

I spoke at conferences across the world and wrote for a large number of publications. I then made my "life pivot" in 2017, when I decided to pursue my "Ikigai" of letting people find their purpose and design their everyday life towards it.

I spend time not “working” with my wife and son.

FlexOS levels up people-centric hybrid and remote leaders. 

Already used across some of the most innovative companies in the world, we are excited to turn more organizations into a place people love to work – with all of the freedom & flexibility employees crave in this day and age!

OnsiteHub

OnsiteHub is the go-to so solution for company retreats in the best European destinations. 

We combine local insights with a selection of the best vendors to deliver authentic, bespoke and unforgettable in-person team experiences for remote and distributed teams.

Surf Office

Built SurfOffice - a fast-growing leader in the space of company retreats. 

In a post-Covid world where company retreats are becoming more and more of a necessity for distributed, hybrid and remote-first teams, SurfOffice has been one of the frontrunners recognising the niche back in 2018. 

As first as advisor and later COO, I've lead the company onto the following success: 

* 250+ retreats organised post-Covid 
* scaled from 0 to 6 million in revenue in 1,5 years (2021-2023)
* kept the team lean and optimised minimising operational costs 
* built a no-code MVP to tie in internal ops/database management and client comms 
* streamlined processes, internal structure, invoicing, budgeting, comms and OKRs

Self Employed

Helping growing organisations structure their Operations and Support for scale

Operations and Customer Support consultant

Spotted by Locals

Zagreb spotter

MyTinySecrets Limited

+ managed production, development and implementation of new product (online course) 
+ managed marketing, sales and support 
+ assured team communication and project success
+ developed in depth analysis of competitions, customers and target audiences 
+ created strategy for different business outlets (YouTube, blog, shop, online course)

Head Of Operations

Overseeing the growth and optimization of the Customer Care department at a young and rapidly growing online media company. Preparing the Customer Care department for scalability, introduction of new products and optimizing for top notch customer service. 

+ brought on board to organize CS 
+ managed switching platforms, restructuring team 
+ reduced contact rate & resolution time by 50% 
+ streamlined processes & workflows, created guidelines & macros 
+ set up internal tools (i.e. widgets) that helped agents increase productivity 
+ hired and onboarded new team members 
+ revamped Help Center
+ improved customer - facing self service

Head of Customer Care

Pond5

Pond5 is the world's largest marketplace for royalty-free video footage. Pond5 is a venture-funded company backed by Accel Partners and Stripes Group.

Streamlining CS operations and processes as the company expanded its operations. 

Customer Support: 

+ Implemented reporting, data-driven feedback processes and agent reviews
+ Decreased CS first response time and overall resolution time by 30% 
+ Optimized Zendesk for maximum agent productivity  
+ Managed revamp and implementation of CS workflows and processes 
+ Created CS training material and a centralized knowledge base
+ Managed revamp of customer-facing Help Center 
+ Streamlined communication and tasks within the department
+ Streamlined communication with other departments within the company

Company-wide: 
+ Designed and implemented a company wide weekly newsletter with digested updates across departments
+ Implemented weekly all hands meeting agenda/recording/follow up processes

Customer Service Operations Manager

Supetar Super Film Festival

Organization and production of independent documentary film festival 

+ Communication with producers and directors in order to secure film screenings 
+ Participate in creating and implementing the screening programme 
+ Organize festival staff and their duties
+ Oversee successful festival implementation 
+ Securing collaboration with local authorities and sponsors

Festival Producer

Airbnb

CEE and APAC Team Manager 

+ Manage the EU based CEE and APAC Customer Experience team members 
+ Guide and ensure team's performance (meeting SLA's and NPS targets) 
+ Hired and on-boarded 14 team members to cover support in following markets: Poland, Czech Republic, Slovakia, Hungary, Slovenia, Croatia, Serbia, Greece, Israel, Turkey, China, Japan and Korea 
+ Work closely with the CEE and APAC Country Managers in ensuring delivery of localized support
+ Analyzed and reported on implementation of new routing rules within our ticketing system (Zendesk) and phone (Genesys) - resulting in increase of SLA's and delivering focused service to incoming inquiries 
+ Delivered in depth analysis of call partner escalations, identified challenges and proposed solutions for better collaboration

EU Customer Experience Team Manager

Team Coordinator for the Trip Experience team 

+ Monitored and managed incoming volume and triaged cases to Specialists
+ Ensured team's performance in meeting SLA's and delivering customer satisfaction
+ POC for escalated issues  
+ Participated in developing workflows - Trip Experience pawed the way to change in how dispute mediation is handled within Airbnb - moving away from strict guidelines toward a customer and situation specific handling of cases and delivering the best possible solution to all parties involved  
+ Helped organize team structure on a global level within the hyper-growth environment
+ Monitored on-boarding and served as mentor to new team members 
+ Quality assurance 
+ Developed and implemented market-specific projects, i.e. the impact of cultural differences and implications in a successful dispute mediation 
+ Organized dispute mediation training for the European Trip Experience team

Trip Experience Team Coordinator

Care & Conflict Resolution 

+ Dispute arbitration and settlement negotiation between customers with conflicting interests, high point of contact in complex situations involving law enforcement, fraud, and multicultural parties
+ Enforcement of internal procedures, policies, and terms of use
+ Identification of best practices with the world wide Resolution Team, including market specific cultural and language related issues
+ Pro-active identification, assessment and mitigation of urgent situations, liaison with world wide remote team to insure highest quality and timely support
+ Engaged in product feedback and quality assurance initiatives

Customer Support Resolutions Specialist

BračERA

NGO concerned with preserving maritime and cultural heritage of the island of Brač and Croatia

Project manager and president

bobs'n'babes

marketing, pr and distribution in the textiles industry

Marketing

As the CEO & Co-Founder of OnSiteHub, I’m passionate about enabling teams to build stronger bonds and align around common goals through engaging and hassle-free retreats. 

At OnsiteHub, we are experts in team retreats in exclusive European destinations:

- Organized 100+ retreats for remote and distributed teams.

- Specialize in fostering collaboration, bonding, and strategic alignment.

Our process favors hassle-free planning:

- Focus on your team while we handle logistics, vendors, and trip details.

- Experience with diverse European locations, including non-Schengen visa-friendly options.

Why Choose Us?

- Expert planning for memorable team experiences.

- A broad selection of stunning retreat locations across Europe.

- Commitment to ease and convenience, eliminating planning stress.

- Preferential rates with local providers

That’s why Camila Carillo of Global Greengrants Fund said that “Participants commented on how seamless the organization of the event was, and we agree!”

Q&A

Question: Is this an additional cost?

Answer: As we have preferential rates, our fee is baked into the total cost. This means you pay about the same as you would doing it yourself, but you get the benefit of our team handling months of logistics, planning, and making sure you can focus solely on your team.

Question: Why not do the planning inhouse?

Answer: You absolutely could . . . or you could hire experts without paying any extra. Plus, with us handling all the planning and logistics, your team is free to focus on other projects, not months of research + planning to ensure a smooth retreat.

SOME OF OUR FAVORITE RETREATS TO DATE

Ultimate Beauty | 4 days | 50 people | Serbian Mountainside

"We wanted to give our team more clarity on and mobilize everyone around the company vision. Having the Serbian mountainside and wilderness serve as the backdrop for this was a complete success: the team is energized and excited to move forward!"

—

Quointelligence Annual Company Retreat | 10 days | 49 people | Rimini, Italy

"Thank you OnsiteHub for showing us a great time! We were truly able to immerse ourselves in the workshop knowing you and your support were taking care of logistics for us. As someone working in customer success, I can say you really nailed the 'light touch solution' of your presence being felt without you being there. It was THAT smooth!"

Allison Ebel - Chief Delivery Officer

LEARN MORE

Schedule a call with our planning experts or DM me here to discuss what your retreat could look like: https://www.onsitehub.eu/contact

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