Craig Davis

Hampton Inn Manhattan/Times Square North

•	Facilitated exceptional customer experiences through utilizing data within the hotel data 
        management system, resulting in $5K of extra daily revenue.

•	Boosted customer testimonials by handling customer inquiries during the nomination which 
        resulted in winning the 2019 Certificate of Excellence award from TripAdvisor for the hotel.

•	Upsell ~$900k on an annual basis for upgrades in service packages and room upgrades 
        consistently by educating customers on incentives and rewards.

Senior Customer Service Representative

New York Hilton Midtown

• Responded to 100+ daily phone inquiries regarding hotel services to ensure customer care.

• Coordinated with hotel teams in security, front office, and housekeeping to provide exceptional service.

• Helped the supervisor locate a repairman to repair phone systems for hotel rooms. 

• Received praise (and Godiva Chocolates) from the General Manager for restoring phone service 
to the entire hotel.

Hudson New York Hotel 

•	Responded to 60+ daily phone inquiries to troubleshoot and manage customer requests to improve the customer experience.

•	Fulfilled and executed over 80% of daily guest requests and followed up to confirm arrival to 
        meetings.

•	Worked with hotel department teams to focus on the customer experience which led to an improvement of phone calls by 15% which also translated to an additional $144k in revenue a month.

Senior Customer Service Specialist

Renaissance Hotels

•	Responded to 70+ daily phone inquiries and followed up with hotel guests to ensure client satisfaction.

•	Worked with the Hotel Director and created a TV channel guide to help improve customer and staff experience.

•	Provided daily reports to management about front-office requirements to maintain hotel operations.

Customer Service Representative

Resorts World Casino New York City

•	Identified issues in marketing materials that saved the company $100k and helped avert 
        defamation and brand scrutiny.

•	Winner of the first-ever Employee of the Month (EOM) award in the call center (by Manager) for
        Outstanding Customer Service due to high scoring client satisfaction out of 1,000+ employees.

•	Three-time recipient of the Most Valuable Service Provider award for perfect scores through 
        mystery shoppers.

•       Advised clients and customers on safety precautions and survival steps during Hurricane Sandy in 2012 by managing the customer service phone lines averaging ~700 calls during a catastrophic event.

Customer Service Specialist

An award-winning Senior Customer Service Representative with 12+ years of experience. Helping hospitality companies create amazing customer experiences that drive 7-figures in annual growth.

I help content creators on LinkedIn by leaving value-driven comments.

My first job was working as a Janitor at the Greater Allen Cathedral of New York in June 2006. I enjoyed learning how to serve people, do a job, and learn about its mission.

I volunteer to serve Thanksgiving food, Christmas Gifts and attend church conferences.

Those experiences translated to my first full-time job, working at a casino in October 2011.

Out of over 1,000+ employees with no phone experience, I became the first-ever Employee of the Month in the Call Center for Outstanding Customer Service.

My former manager wrote in 2015:

"His dedication to excellence and delivering above and beyond what is required makes him a solid addition to any organization." - Elba Batista, Former Customer Relations Manager at Resorts World Casino New York City.

Working in hospitality taught me how to be patient, empathetic, and caring.

My goal is to become a Customer Success Associate at a hospitality tech startup in New York, NY. Here are three reasons why:

1) To start, I want to make a career change that I will be happy with for a long time.

2) Throughout my career, I’ve become an expert at uncovering people’s desired outcomes to help create amazing customer experiences.

3) You get my skills and relevant customer experience to bring a hospitality tech startup in New York, NY.

Why a hospitality startup? To bring insights from working in hotels.

I create content on LinkedIn that focuses on personal branding, adding value, and sharing webinar takeaways. I like to visit Farmer's Markets in New York.

To see webinar takeaways from May 27th, 2020 to now, click "See all" on the featured tab.

To follow my content, follow my hashtag: #CraigNotes

If you are open to how we can work and help each other, please send an InMail or LinkedIn Message.

Specialties: Customer Experience | Hospitality Expert | Account Management | Communication | Relationship Management | Data Analysis | Project Management | Customer Engagement | Relationship Building | Market Research | Customer Retention | Salesforce.com | Customer Support | Troubleshooting | Data Entry | Technical Support

Technical Skills / Systems: | Trello | OS365 / Microsoft Office - Word, Excel, Sharepoint, Powerpoint | Google Suite - Docs, Sheets, Slides | SQL | Slack | Hubspot | OnQ | Meridian | HotSoS | MARSHA | Guestware | Canva | Zoom

Wojciech (Voytek) Majewski

Sojo Consulting

Sojo.consulting is an international growth consultancy. We work with tech companies that want to expand internationally and reach customers on a new markets. We focus on SaaS companies wishing to establish themselves in the European Union or in North America. 

We do that by:

✅ Providing market research, product validation and innovation
✅ Outsourcing sales and digital marketing
✅ Providing localized services and high-ticket prospects meetings
✅ Providing legal & tax advisory and corporate setup

Feel free to contact me directly via: voyt@sojo.consulting

Founder & Managing Director

AI for People

• Spearheaded the application of design thinking principles to align AI solutions with user needs, enhancing product usability.  
• Developed innovation ecosystems within client organizations, fostering a culture of experimentation and rapid prototyping.  
• Guided leadership teams in creating AI roadmaps, resulting in a 30% increase in operational efficiency and sustainable growth.

Design Thinking and Innovation Management

Global Health Impact Network & Funds

We're building a community of healthcare professionals and innovators passionate about shaping the future of healthcare!

Feel free to reach to me at: voyt@sojo.consulting

Membership

LGE Consulting LLC

I provide advise for any  SaaS, IT, product or tech company who is willing to understand retail and supply chain industries. My services include:

✅Advising in finding product - market match in industry specific (retail & supply chain) cases
✅Preparing business cases and business plans for a specific customer need
✅Go-to-market design with market research and prospects generation
✅Industry insights and deal-making assistance
✅Design thinking and Value Proposition Canvas workshops

Business Advisor

Mylance

Freelance business consulting practice focusing on operations and profitability issues within SMB sector companies,
Advising B2C clients on improving profitability and operational effectiveness,
Designing winning competitive strategies.

Independent Consultant

SoftServe

I was responsible for developing retail go-to-market strategy for the German market. I was also serving as business industry expert in retail domain. My deliverables included:

✅ In-depth German retail market study
✅ Retail trends analysis with offerings recommendations
✅ Data base of pre-qualified leads with contact data
✅ Draft offerings for digital twins solutions in retail

My customer record include KPMG, Google, Zooplus, Rossmann, Toom, etc.

Senior Retail Consultant

Amazon

I was a member of the global 'Pathways': principal Amazon senior leadership development program for experienced post-MBA professionals. During my time at Amazon:

✅ I launched Amazon Robotics Fulfillment Center (POZ2), responsible for the inbound logistics department (>150 FTEs, >500k unit capacity per shift)
✅ I managed multiple teams (+100 FTEs) in hyper-fast operational environment (+500k units per shift capacity)
✅ I achieved very high leadership scores (based on internal Amazon valuation): Leadership Behavior Index 4.8/5.0 (vs. 4.5 by all-Amazon in Poland).

Pathways Operations Manager

NEONET S.A.

I was a leader of controlling department responsible for business planning of +100 product categories in omnichannel and wholesale distribution.

✅ I managed purchasing budget of 1.5B Pln (ca. $400M)
✅ I implemented the novel process of commercial purchases planning that increase business visibility and decreased bad stock levels by +70%
✅ I managed team of 4 controlling analysts
✅ I worked as trusted advisor to the board and to the leaders of product management division
✅ I reported to company CFO

Business Controlling Director

Polmer Sp. z o.o.

I was a manager of a restructuring project of a middle-sized company (150 FTEs_ in an injection-molding industry. Within a 6 mo. period I did the following:

✅ I improved cash flow from negative to net positive within the first 3 months
✅ I renegotiated overdue debt for >$1M (partial write-off, installments) with one of the key suppliers
✅ I prepared the company for sale to the international investor  (listed on the Amsterdam Stock Exchange)–> completed successfully, secured the interests of all parties,

Managing Director/President of the Board (Interim project ended with succesful sales of shares)

Neonet SA

I was category director of key product categories (TV/AV). I managed complex product management process from negotiating with vendors to end client in multichannel distribution.

I was a leader of controlling department responsible for business planning of +100 product categories in omnichannel and wholesale distribution.

✅ I managed product categories accounting for 30% of the company annual revenue
✅ I increased market share levels by 2-3pp. in traditional retail and ecommerce channels
✅ I implemented innovative assortment management system for in-store display - planning and identifying products with bar-codes and scanners which resulted in decreased bad-stock levels by 10%
✅ I reported to bard member responsible for purchasing (CPO/CFO/CEO)
✅ I was a leader of team of 7 category managers, pricing manager and a market analyst

Product Management Director

I launched pricing department where I was responsible for setting and executing pricing policy (for 250 stores and two websites) to dynamic market conditions and various business areas; supported development strategies; ensured expected margin, 
I automated key processes, e.g. pricing of bad stock products which eliminated 1 man-hour a day,
I built and integrated a team of 4 pricing analysts.

Head, Pricing Management Division

Market Analyst

Store Manager

Salesman

Marketing Specialist

I'm an international growth consultant. I have +15 years of experience in complex and hyper competitive industries: retail, production, e-commerce operations. 

As a business consultant I specialize in driving SaaS companies' international growth by providing them with go-to-market strategies and high-ticket customers as well as AI advisory focused on driving AI-driven transformations for leading companies.

I run international growth agency, sojo.consulting, where I focus on bringing fast results to my clients by:
 
✅ Establishing valuable connections that lead to increased growth.
✅ Acheving product-market fit in new markets.
✅ Managing relationships with senior decision makers.

Here's how we help companies wishing to expand overseas or adding new logos to their CRMs:

🏅 Executive & Influencer Access
      • Strategic Introductions: Facilitating direct, high-level introductions to key executives, 
      decision-makers, and influencers within target Fortune 500 companies.
      • Curated B2B Matchmaking: Organizing bespoke, one-on-one meetings and private 
      networking events with pre-qualified individuals and teams within global corporate hubs.

🏅Market Intelligence & Opportunity Sourcing
     • Opportunity Identification & Validation: Proactively identifying and validating new 
     business opportunities, strategic partnerships, and investment prospects for clients 
     within the Fortune 500 ecosystem.

🏅Strategic Business Development & Market Entry
     • Go-to-Market Strategy for Corporate Engagement: Developing and executing tailored 
    market entry and expansion strategies specifically designed for penetrating Fortune 
    500 companies in various global markets.

I helped my clients get in direct and meaningful conversations with Fortune 500 corporations including Zoom.Inc, Google, Nvidia, Meta, AWS and many more.

I hold an Executive MBA degree from accredited Canadian university (University of Quebec at Montreal UQAM), professional certification in corporate innovation from Stanford GSB as well as numerous prodcut management courses from esteemed organizations eg. Reforge, Strategyzer.com,etc.

Feel free to contact me here on Linkedin or via voyt@sojo.consulting

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Craig Davis

Wojciech (Voytek) Majewski

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