Craig Davis

Hampton Inn Manhattan/Times Square North

•	Facilitated exceptional customer experiences through utilizing data within the hotel data 
        management system, resulting in $5K of extra daily revenue.

•	Boosted customer testimonials by handling customer inquiries during the nomination which 
        resulted in winning the 2019 Certificate of Excellence award from TripAdvisor for the hotel.

•	Upsell ~$900k on an annual basis for upgrades in service packages and room upgrades 
        consistently by educating customers on incentives and rewards.

Senior Customer Service Representative

New York Hilton Midtown

• Responded to 100+ daily phone inquiries regarding hotel services to ensure customer care.

• Coordinated with hotel teams in security, front office, and housekeeping to provide exceptional service.

• Helped the supervisor locate a repairman to repair phone systems for hotel rooms. 

• Received praise (and Godiva Chocolates) from the General Manager for restoring phone service 
to the entire hotel.

Hudson New York Hotel 

•	Responded to 60+ daily phone inquiries to troubleshoot and manage customer requests to improve the customer experience.

•	Fulfilled and executed over 80% of daily guest requests and followed up to confirm arrival to 
        meetings.

•	Worked with hotel department teams to focus on the customer experience which led to an improvement of phone calls by 15% which also translated to an additional $144k in revenue a month.

Senior Customer Service Specialist

Renaissance Hotels

•	Responded to 70+ daily phone inquiries and followed up with hotel guests to ensure client satisfaction.

•	Worked with the Hotel Director and created a TV channel guide to help improve customer and staff experience.

•	Provided daily reports to management about front-office requirements to maintain hotel operations.

Customer Service Representative

Resorts World Casino New York City

•	Identified issues in marketing materials that saved the company $100k and helped avert 
        defamation and brand scrutiny.

•	Winner of the first-ever Employee of the Month (EOM) award in the call center (by Manager) for
        Outstanding Customer Service due to high scoring client satisfaction out of 1,000+ employees.

•	Three-time recipient of the Most Valuable Service Provider award for perfect scores through 
        mystery shoppers.

•       Advised clients and customers on safety precautions and survival steps during Hurricane Sandy in 2012 by managing the customer service phone lines averaging ~700 calls during a catastrophic event.

Customer Service Specialist

An award-winning Senior Customer Service Representative with 12+ years of experience. Helping hospitality companies create amazing customer experiences that drive 7-figures in annual growth.

I help content creators on LinkedIn by leaving value-driven comments.

My first job was working as a Janitor at the Greater Allen Cathedral of New York in June 2006. I enjoyed learning how to serve people, do a job, and learn about its mission.

I volunteer to serve Thanksgiving food, Christmas Gifts and attend church conferences.

Those experiences translated to my first full-time job, working at a casino in October 2011.

Out of over 1,000+ employees with no phone experience, I became the first-ever Employee of the Month in the Call Center for Outstanding Customer Service.

My former manager wrote in 2015:

"His dedication to excellence and delivering above and beyond what is required makes him a solid addition to any organization." - Elba Batista, Former Customer Relations Manager at Resorts World Casino New York City.

Working in hospitality taught me how to be patient, empathetic, and caring.

My goal is to become a Customer Success Associate at a hospitality tech startup in New York, NY. Here are three reasons why:

1) To start, I want to make a career change that I will be happy with for a long time.

2) Throughout my career, I’ve become an expert at uncovering people’s desired outcomes to help create amazing customer experiences.

3) You get my skills and relevant customer experience to bring a hospitality tech startup in New York, NY.

Why a hospitality startup? To bring insights from working in hotels.

I create content on LinkedIn that focuses on personal branding, adding value, and sharing webinar takeaways. I like to visit Farmer's Markets in New York.

To see webinar takeaways from May 27th, 2020 to now, click "See all" on the featured tab.

To follow my content, follow my hashtag: #CraigNotes

If you are open to how we can work and help each other, please send an InMail or LinkedIn Message.

Specialties: Customer Experience | Hospitality Expert | Account Management | Communication | Relationship Management | Data Analysis | Project Management | Customer Engagement | Relationship Building | Market Research | Customer Retention | Salesforce.com | Customer Support | Troubleshooting | Data Entry | Technical Support

Technical Skills / Systems: | Trello | OS365 / Microsoft Office - Word, Excel, Sharepoint, Powerpoint | Google Suite - Docs, Sheets, Slides | SQL | Slack | Hubspot | OnQ | Meridian | HotSoS | MARSHA | Guestware | Canva | Zoom

Chimère

So your lead gen is weak.

- And you're stressed, who isn't?

- Your team is executing outbound campaigns with meh leads, who isn't? 

- You are wondering if there's a way out of this to get GOOD leads, who isn't?

LinkedIn is the B2B marketers best bet, but how many use it right? 

We have been holding wakeup sessions for marketing teams, showing them where their energy should go and how they should execute on LinkedIn for a real ROI in 4 weeks. 

DM me "Want to know" to see how.

Co-Founder\\Trainer

"Wow"- I've heard this 3 times from my clients when 
I show them what their content should look and sound like. 

They also use my networking strategies to 
Connect with people and build long-term collaborations.

From taking 4-hour calls till 3 AM to showing them 
The right way to market their offers
We solved the core issue first. 

Here's what I mean:
+ Client 1: Podcast invites + Program affiliate
+ Client 2: Warm leads + DM strategy
+ Client 3: 65K views + 400 likes

FYI, all 3 clients had different goals.

Client 1 started with making noise,
Then lead gen.

Client 2 wanted to sell his product.
So, more brand awareness.

Client 3 has prospects lurking 24/7,
So, authority educational posts.

Right now, there are 2 ways I can help you: 
1. Be your LinkedIn Strategist and create content for you.
2. Be your LinkedIn Strategist and train you.

DM me with what you want to work on first.
(Or schedule a chat to see my wins.)

LinkedIn Strategist & Copywriter

GrowedIn

Creating influential brands, one post at a time. 

Like 65K views on one post and 330 likes on another. 
And +10 paid consultations for another. 

How do I do it? Let's discuss that on our call.

LinkedIn Ghostwriter

Ubisoft India

I was hired for my research skills, ambition, and ability to learn quickly.
On my last day, my manager said, "No matter what you do in life, your research skills will win you every time." 

Mhmm, I am a research geek; why do you think I love copywriting?

Compensation and Benefits Intern

Manah Center for Mental Well Being

With a degree in Psychology, knowing people is my obsession and a bonus for my copywriting mind. 

I wrote hot-take and how-to blogs on:
1. Mental health 2. Dealing with life 3. Societal norms 4. Pop culture fads. 

Although unpaid, my ability to research and think from ANYONE's perspective strengthened to the point that I could decipher personalities.

Content Writer

INDICA

Researcher

(1) Getting B2B CMOs a LinkedIn-literate team | (2) 12-week enquiry generation program *only* for consultants | +$300K in client pipeline | Message "Curious" to know more.

"Popular" content never impresses buyers.

It impresses the "LinkedIn Famous" (who don't buy from you.)

If posting worked,

And 5 of your team members just posted then everyone would be winning.

After working with leaders from multiple B2B industries, dealing with complex buyer behavior, and business problems....

It's *always* about sales psychology.

What triggers your clients?

What makes them go "We need this team on our side ASAP"

Content, profile, DMs are methods, 

The core is the trigger.

Once you figure out what makes them tick, you are golden.

You learn that with training. 

In 6 weeks business starts coming in,

In 12 weeks our partners need to outsource because they are over occupied.   

Many spend $15K for months and see no growth at all...

Which is why I want you to vet me.

Because if you want a solid business, you need a solid partner.

I would do the same.

My only condition is you evolve. I hate un-invested people.

You can see my case studies now, message me "Curious."

Ciao.

taplio

The Battle

Craig Davis

Sadiya Mulla

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