Craig Davis

Hampton Inn Manhattan/Times Square North

•	Facilitated exceptional customer experiences through utilizing data within the hotel data 
        management system, resulting in $5K of extra daily revenue.

•	Boosted customer testimonials by handling customer inquiries during the nomination which 
        resulted in winning the 2019 Certificate of Excellence award from TripAdvisor for the hotel.

•	Upsell ~$900k on an annual basis for upgrades in service packages and room upgrades 
        consistently by educating customers on incentives and rewards.

Senior Customer Service Representative

New York Hilton Midtown

• Responded to 100+ daily phone inquiries regarding hotel services to ensure customer care.

• Coordinated with hotel teams in security, front office, and housekeeping to provide exceptional service.

• Helped the supervisor locate a repairman to repair phone systems for hotel rooms. 

• Received praise (and Godiva Chocolates) from the General Manager for restoring phone service 
to the entire hotel.

Hudson New York Hotel 

•	Responded to 60+ daily phone inquiries to troubleshoot and manage customer requests to improve the customer experience.

•	Fulfilled and executed over 80% of daily guest requests and followed up to confirm arrival to 
        meetings.

•	Worked with hotel department teams to focus on the customer experience which led to an improvement of phone calls by 15% which also translated to an additional $144k in revenue a month.

Senior Customer Service Specialist

Renaissance Hotels

•	Responded to 70+ daily phone inquiries and followed up with hotel guests to ensure client satisfaction.

•	Worked with the Hotel Director and created a TV channel guide to help improve customer and staff experience.

•	Provided daily reports to management about front-office requirements to maintain hotel operations.

Customer Service Representative

Resorts World Casino New York City

•	Identified issues in marketing materials that saved the company $100k and helped avert 
        defamation and brand scrutiny.

•	Winner of the first-ever Employee of the Month (EOM) award in the call center (by Manager) for
        Outstanding Customer Service due to high scoring client satisfaction out of 1,000+ employees.

•	Three-time recipient of the Most Valuable Service Provider award for perfect scores through 
        mystery shoppers.

•       Advised clients and customers on safety precautions and survival steps during Hurricane Sandy in 2012 by managing the customer service phone lines averaging ~700 calls during a catastrophic event.

Customer Service Specialist

An award-winning Senior Customer Service Representative with 12+ years of experience. Helping hospitality companies create amazing customer experiences that drive 7-figures in annual growth.

I help content creators on LinkedIn by leaving value-driven comments.

My first job was working as a Janitor at the Greater Allen Cathedral of New York in June 2006. I enjoyed learning how to serve people, do a job, and learn about its mission.

I volunteer to serve Thanksgiving food, Christmas Gifts and attend church conferences.

Those experiences translated to my first full-time job, working at a casino in October 2011.

Out of over 1,000+ employees with no phone experience, I became the first-ever Employee of the Month in the Call Center for Outstanding Customer Service.

My former manager wrote in 2015:

"His dedication to excellence and delivering above and beyond what is required makes him a solid addition to any organization." - Elba Batista, Former Customer Relations Manager at Resorts World Casino New York City.

Working in hospitality taught me how to be patient, empathetic, and caring.

My goal is to become a Customer Success Associate at a hospitality tech startup in New York, NY. Here are three reasons why:

1) To start, I want to make a career change that I will be happy with for a long time.

2) Throughout my career, I’ve become an expert at uncovering people’s desired outcomes to help create amazing customer experiences.

3) You get my skills and relevant customer experience to bring a hospitality tech startup in New York, NY.

Why a hospitality startup? To bring insights from working in hotels.

I create content on LinkedIn that focuses on personal branding, adding value, and sharing webinar takeaways. I like to visit Farmer's Markets in New York.

To see webinar takeaways from May 27th, 2020 to now, click "See all" on the featured tab.

To follow my content, follow my hashtag: #CraigNotes

If you are open to how we can work and help each other, please send an InMail or LinkedIn Message.

Specialties: Customer Experience | Hospitality Expert | Account Management | Communication | Relationship Management | Data Analysis | Project Management | Customer Engagement | Relationship Building | Market Research | Customer Retention | Salesforce.com | Customer Support | Troubleshooting | Data Entry | Technical Support

Technical Skills / Systems: | Trello | OS365 / Microsoft Office - Word, Excel, Sharepoint, Powerpoint | Google Suite - Docs, Sheets, Slides | SQL | Slack | Hubspot | OnQ | Meridian | HotSoS | MARSHA | Guestware | Canva | Zoom

Linkedin Growth Insight

Welcome to LinkedIn Growth Insight – Tailored for CEOs, Executives, and Founders:

In this digital era, true visibility goes beyond mere exposure; it’s about crafting a memorable narrative through authentic storytelling.

For leaders aiming to stand out, the stakes are high. Without visibility, your expertise risks being the best-kept secret of your industry.

At LinkedIn Growth Insight, we understand the power of LinkedIn to amplify your voice across the globe, enabling you to craft thought leadership content that resonates with your unique insights and visions.

Challenges Our Clients Face:

1. Limited time to dedicate to content creation.
2. Uncertainty on leveraging psychological and persuasive writing to engage audiences.
3. Content posts that fail to drive meaningful interaction.
4. Difficulty in determining effective LinkedIn strategies.

Our Solutions:

Let us transform your online persona with a strategic personal branding approach that reflects your authentic leadership and vision.

What We Offer:

1. Personal Brand Crafting: We design personal brands that showcase your true self and leadership style.
2. Thought Leadership Development: We help establish your authority and expertise through compelling content.
3. Digital Presence Management: We manage your digital activities, allowing you to focus on leading rather than posting.

Why LinkedIn Growth Insight?
1. Proven collaboration with Fortune 500 CXOs and top brands worldwide.
2. Expertise in enhancing the LinkedIn presence of over 20 CXOs, elevating their professional image. 

Connect with us on LinkedIn or schedule a consultation call. Explore how LinkedIn Growth Insight can elevate your personal and professional brand to where it deserves to be.

Chief Executive Officer

Upwork

My Upwork Description:

Hey there, I'm Prosenjit Biswas, a Certified Professional in LinkedIn Marketing Strategy with over 5 years of experience. I help CXOs and C-level executives win on LinkedIn, and I'm an expert in graphic design, sales navigator, and content writing.

My passion is helping clients build their personal brand on LinkedIn and generate leads through effective content marketing and sales strategies. I've worked with a variety of clients, but one success story that I'm particularly proud of is my work with a coaching business that helps women boost their careers.

When I first met the owner of the business, her lead generation was struggling, with only an average of 5 leads per month. But after working together for over 8 months, I was able to help her increase her lead generation to an average of 20+ quality leads per month, with more than 50 call bookings per month.

Now, I'm a full-time LinkedIn expert, helping clients with everything from content writing and graphic design to LinkedIn management and sales navigator.

I provide world-class coaching and growth services, and I'm the author of "A Complete LinkedIn Marketing Guide".

If you're looking to build your personal brand on LinkedIn and generate more leads, I'd love to help.

🚀 1:1 LinkedIn Session

Ready to take your LinkedIn presence to the next level? Send me an invitation now to discuss how I can help you build a professional profile, connect with your target audience, generate more conversations and engagement, and ultimately drive more leads for your business.

Let's work together to unlock your full potential on LinkedIn!

✅ I offer a 100% money-back guarantee within the first 15 days of working together, so you can invest in my services with confidence.

My Upwork Profile 

✅ 𝗦𝗣𝗘𝗖𝗜𝗔𝗟𝗧𝗜𝗘𝗦
Content Strategy - Content marketing - Social Selling - Sales Navigator - Lead Generation - Sales Training - Personal and Corporate Branding - LinkedIn Consultancy - LinkedIn algorithm

LinkedIn Certified Marketing Expert | lead Generation | Growth Expert

A Complete LinkedIn Marketing Guide

👉 In the last 5-6 years, there has been a remarkable change in LinkedIn. It has updated many of its exciting features. At the same time, changes in human behavior have come too. New accounts are being created daily. Also, the duration of using LinkedIn has increased several times than earlier.

➡️ Moreover, the system which worked before is not the same now. The number of content creators has increased vastly more than before. In the last covid situation, the number of users, using duration and social selling has increased several times than the earlier day. 

➡️ Recently, small business holders and companies are training their salespersons on how effectively they can use LinkedIn. At this stage, the most effective platform for B2-B business is LinkedIn. From research, almost 70% of leads come from LinkedIn.

➡️ It is more effective to create content on LinkedIn than on any other social platform because the Organic Reach rate is higher here. Sales Navigator has added a unique dimension to this platform. Small business holders and companies should make their Sales Team capable of social selling. From my personal experience and research, I have seen that almost 95% of people can't use LinkedIn effectively. 

➡️ Anyhow, they are running their businesses with the help of their limited skill. A trained LinkedIn user can generate revenue five-six times more than a normal user. This eBook will help you in finding those tips and tricks. Every topic of this eBook is highly significant. If you learn to apply these steps smartly, then it will make you more proficient than the others.

✅ This eBook is divided into six segments. In every part, there have been 2-3 detailed articles. Besides this, numerous essential tips and information have been added. Necessary technical details, screenshots, and video materials of every topic have been attached.

Author

Ideas Unlimited

✅ Over 1 million views and a growing community of 4K subscribers.
✅ Explore captivating animated book reviews and insightful ideas.
✅ Discover valuable, actionable concepts for personal growth and motivation.
✅ Dive into engaging animated biographies that bring historical figures to life.
✅ Experience visually appealing and informative presentations.
✅ Join our community for inspiration and knowledge sharing.

Hajee Mohammad Danesh Science and Technology University

I was a member of the debating society of HSTU. I have achieved much success in the debate field. 
I got the best debater award so many times.

Debater

For CEOs, Executives, and Founders:

In the digital age, visibility transcends mere exposure—it's about being memorable through authentic storytelling.

If you're not visible, you risk being forgotten, leaving your brilliance as the best-kept secret of your industry.

You recognize the power of LinkedIn to project your voice globally, crafting thought leadership content that echoes your unique insights and visions.

However, the challenges are real:

1. Too busy to focus on content creation?
2. Unsure how to leverage psychological and persuasive writing techniques?
3. Posting without receiving meaningful interaction?
4. Don’t have time to figure out what works and what doesn’t?

Let’s transform your online persona with a strategic personal branding approach that mirrors your authentic leadership and vision.

My Offer to You:

1. Crafting personal brands that reflect your true self and leadership style.
2. Developing thought leadership content that establishes your authority and expertise.
3. Efficiently managing your digital presence, so your time is spent leading, not posting.

Why Choose Me:

1. Collaboration with Fortune 500 CXOs and the best brands internationally.
2. Assistance in building the personal brands of over 20 CXOs on LinkedIn.

Want to Learn More?

Send me a message on LinkedIn or book a consultation call. I’ll be happy to discuss your needs and how we can elevate your online presence.


🔴 𝗖𝗢𝗡𝗧𝗔𝗖𝗧 𝗠𝗘
✉ biswasp125@gmail.com
📞 WhatsApp +8801997258413

✅ 𝗦𝗣𝗘𝗖𝗜𝗔𝗟𝗧𝗜𝗘𝗦
Content Strategy - Content marketing - Content Creation - Story Telling - Personal Branding -  Sales Navigator - Lead Generation - LinkedIn Marketing Consultancy - LinkedIn algorithm

taplio

The Battle

Craig Davis

Prosenjit Biswas

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