Craig Davis

An award-winning Senior Customer Service Representative with 12+ years of experience. Helping hospitality companies create amazing customer experiences that drive 7-figures in annual growth.

I help content creators on LinkedIn by leaving value-driven comments.

My first job was working as a Janitor at the Greater Allen Cathedral of New York in June 2006. I enjoyed learning how to serve people, do a job, and learn about its mission.

I volunteer to serve Thanksgiving food, Christmas Gifts and attend church conferences.

Those experiences translated to my first full-time job, working at a casino in October 2011.

Out of over 1,000+ employees with no phone experience, I became the first-ever Employee of the Month in the Call Center for Outstanding Customer Service.

My former manager wrote in 2015:

"His dedication to excellence and delivering above and beyond what is required makes him a solid addition to any organization." - Elba Batista, Former Customer Relations Manager at Resorts World Casino New York City.

Working in hospitality taught me how to be patient, empathetic, and caring.

My goal is to become a Customer Success Associate at a hospitality tech startup in New York, NY. Here are three reasons why:

1) To start, I want to make a career change that I will be happy with for a long time.

2) Throughout my career, I’ve become an expert at uncovering people’s desired outcomes to help create amazing customer experiences.

3) You get my skills and relevant customer experience to bring a hospitality tech startup in New York, NY.

Why a hospitality startup? To bring insights from working in hotels.

I create content on LinkedIn that focuses on personal branding, adding value, and sharing webinar takeaways. I like to visit Farmer's Markets in New York.

To see webinar takeaways from May 27th, 2020 to now, click "See all" on the featured tab.

To follow my content, follow my hashtag: #CraigNotes

If you are open to how we can work and help each other, please send an InMail or LinkedIn Message.

Specialties: Customer Experience | Hospitality Expert | Account Management | Communication | Relationship Management | Data Analysis | Project Management | Customer Engagement | Relationship Building | Market Research | Customer Retention | Salesforce.com | Customer Support | Troubleshooting | Data Entry | Technical Support

Technical Skills / Systems: | Trello | OS365 / Microsoft Office - Word, Excel, Sharepoint, Powerpoint | Google Suite - Docs, Sheets, Slides | SQL | Slack | Hubspot | OnQ | Meridian | HotSoS | MARSHA | Guestware | Canva | Zoom

Senior Customer Service Representative

•	Facilitated exceptional customer experiences through utilizing data within the hotel data 
        management system, resulting in $5K of extra daily revenue.

•	Boosted customer testimonials by handling customer inquiries during the nomination which 
        resulted in winning the 2019 Certificate of Excellence award from TripAdvisor for the hotel.

•	Upsell ~$900k on an annual basis for upgrades in service packages and room upgrades 
        consistently by educating customers on incentives and rewards.

7 LinkedIn challenges I’m taking on in 2026

(Here's how to completely transform your networking)

1. I will ask for specific help when I need it

- Start your post with: "I need your advice on this."
- Share what you tried. Be straight to the point.
- Ask why you need help. (Not clear? Rewrite)

2. I will personalize my comments

- When commenting, share your personal experience.
- Write how you felt or what the post reminds you of.
- Even if you think no one will read it, still share.

3. I will go on a call with 1 connection monthly

- Check connections you haven't spoken to.
- In your DM, mention a recent post you loved.
- Finally, ask to speak for 15 minutes. Follow up.

4. I will write at least 1 LI Recommendation per quarter.

- Reach out to your 1st degree connections.
- Think of how they added value to you and thank them.
- Send a draft. Talk about the situation, with results.

5. I will reflect on my comments to improve them

- Look at the last 10 comments you wrote.
- Think of how you can make your comments better.
- Ask yourself: "Does my comment expand on the post?"

6. I will connect with at least 1 new person per day

- Check posts from 2nd and 3rd-degree connections.
- Check their content and send a personalized request.
- Offer to support their posts. Check their posting time.

7. I will write 7 thank you cards to send in person
- Find a store or shop online to buy blank cards.
- Let your connections know you are sending a card.
- Ask where to mail it to and thank them for their help.

This list is important to help you build real relationships.

Let's make 2026 the year of quality networking!

(Save and Repost this ♻️ to help someone start 2026 strong.)

P.S. Which of these (1-7) will you start first in 2026? Happy New Year!

👉 Click my hashtag #CraigNotes for more of my posts.

Helping beginners navigate LinkedIn and stand out with proven tips and strategies | 10+ years on LinkedIn, known for writing "really good comments" that convert

This is easily overlooked in LinkedIn comments:

Making the author of the post look "great".

Often times, we fall into this trap of trying to say the best thing. Something that'll attract likes and replies.

But we forget about the author of the post.

My simple formula is:

1. Always tag + acknowledge the author of a post
2. Compliment them.

Why should you do this? Because...

1. You're valuing the author's work
2. You're not making it all about yourself
3. It shows "authenticity" to your audience

In a nutshell...

Don't make your comment look good.
Make the author look great too!
It's an excellent combination!

Sounds "good"? :)

(Save and repost this to help others make authors of posts look great.♻️)

P.S. Do you compliment a post's author in your comments? Or do you just leave your thoughts?

👉 Click my hashtag #CraigNotes for more of my posts.

Working hard towards your New Year’s resolution?

Or is momentum starting to fade?

Here's the truth:

Most people have resolutions that fade before the month ends.

In my opinion, the best way to stay the course and to accomplish your goals is to start smart. To do this you:

Take a goal.
Break it down.
Make it realistic.

For example: my goal is to comment on at least 20 new people's posts. Daily.

So I:

-Set aside time to comment daily
-Ensure my commenting time is uninterrupted
-Have a list of 20 accounts that I want to comment on

This means I have to step out of my comment zone, too.

And I have to build a habit. One that I can handle.

But the good thing is the more you do it, the better you get.

Carry this momentum forward and make each day count so you can ensure that you meet your goal.

Let's make 2026 a great year for stretching ourselves!

(Save and repost this so someone can start 2026 well.♻️)

P.S. What new habits are you starting to build this year?

👉 Click my hashtag #CraigNotes for more of my posts.

The best thing about the new year?

You get a chance to work on you.

Wrote LinkedIn Articles for 5 years since December 2020.

The theme for 2026 is in the article.

(Save and repost this.♻️)

P.S. Do you make New Year's Resolutions?

👉 Click my hashtag #CraigNotes for more of my posts.

Tuesday, 8:05am January 6th, 2026 Mom is resting. She made breakfast for the family. Baby bro is in his room. Right now, it's partly cloudy. It's 35 d

Open article: My theme for 2026 by Craig Davis • 2 min read

Nils Davis

I help product managers ramp up their confidence and impact. Start with one free call! | secretsofpm.com/free-call

I’ve reviewed hundreds of resumes, and in just one call I can show you why yours isn’t getting interviews - and how to fix it.
Book *your* review using the “Make your resume amazing!” link in my profile.

If you are having problems getting interviews when you apply to jobs, it's not you. It's your resume and your LinkedIn presence. 

I help amazing people like you *sound* amazing in your resume and your LinkedIn profile. 

Most resumes are terrible - and I've seen a lot of them!

* They're boring.
* They all sound the same.
* They are hard to read.
* And most importantly: They don't show the real impact you've had.

If your resume is boring and doesn't show how amazing you are - you won't get the interview.

WHAT OTHERS SAY:

* "Nils turned my overlooked skills into impactful stories and helped me land my next role." (Brenna B.)
* "He pushed me to tell outcome-driven stories—now my resume finally feels like me." (Summer H.)
* "Nils brought out the business value of my achievements—I got multiple interviews and an offer." (Sifat R.)

ABOUT ME: Nearly 30 years in enterprise software product management, discovering market problems, creating innovative solutions, and helping sales and marketing teams succeed. I thrive on new challenges, cross-disciplinary insights, and finding solutions where others see roadblocks.

Senior Product Manager

Ensuring our customers' first experience with TriNet technology is stellar by curating their onboarding process from signed contract through first payroll.

“You must match your resume to the job description!”

You hear that constantly on LinkedIn. 

But it’s misleading.

I just saw a posting for: “Technical Product Manager – Supply Chain.”

“Supply chain” never appeared again in the JD.
The whole thing was generic PM boilerplate.

Obviously, a PM who has actually transformed a supply chain will be a stronger hire than one who hasn’t.

To be more likely to get an interview, the hiring manager must be able to see you solving their problems - even when the JD doesn’t spell them out.

But here’s the trap.

The recruiter only sees the JD.

So if you write purely for the hiring manager’s hidden problems, you can confuse or even alienate the person who controls whether you ever reach them.

You’re caught between two audiences:

One filtering by keywords

One hiring for outcomes

That tension is where the resumes of strong PMs often quietly fail.

Resume and LinkedIn coach | 25+ yrs of enterprise software product management | perfectpmresume.com | Resume, LinkedIn, and interview coaching for product managers and professionals seeking $150K-$300K+ roles.

Most product managers think their resume is “fine.”

They’ve had recruiters look at it.
Friends skim it.
Maybe even a hiring manager.

“It looks good.”

What they really mean is:
“It looks like a resume. The bullets have numbers. The format is right. You followed the rules.”

And that’s the trap.

The resume rules are very good at one thing: flattening your work until it looks just like everyone else’s.

Especially when you use AI to follow them.

That’s how strong PMs become indistinguishable on paper.

And indistinguishable PMs don’t just get fewer interviews.

They get none.

Your wins 𝘢𝘳𝘦 on your resume - they just look small, boring, and generic.

I see this constantly when reviewing resumes: 

– A turnaround that reads like “maintenance”
– A political fight reduced to a vague bullet
– A risk you caught early that looks like luck
– A launch you saved that sounds routine

The market isn’t judging your ability. It’s reacting to how clearly it can see your impact, the difference you made. 

What’s one thing on your resume that mattered a lot - but probably looks ordinary to someone outside your company?

I've reviewed literally 1,000s of product manager resumes. And I see the same thing over and over again...

✅ Talented professionals who’ve led game-changing projects.
✅ Brilliant product managers with years of experience.
✅ Exceptional candidates with results that 𝘴𝘩𝘰𝘶𝘭𝘥 make hiring managers excited.

Yet, they're not getting interviews!

Why?

👉 Their resumes simply parrot the job descriptions, with tons of fuzzy, meaningless words. 
👉 Their resumes completely fail to differentiate this amazing person from every other qualified candidate.
👉 Their resumes totally don't show their track record of solving problems like the hiring manager's. 
👉 And their resumes are so badly formatted that no one could figure out if they were qualified!

Your experience might be amazing, but if your resume doesn't position you as a unique solution to the hiring manager's problems, it’s working against you.

---
Your resume is your sales page. It must persuade the hiring manager that, among dozens of qualified candidates, you are most worth interviewing. If it's failing to do that (and most do), you need to fix it.

(I can help. Check my profile page for a link to set up a free resume review with me.)

"You must match your resume to the job description!" 

This is the cry of (most) resume people here on LInkedIn. 

But it's wrong. Here's why:

The job posting was "Technical Product Manager - Supply Chain." 

But the title was the last time "supply chain" or any related concepts showed up in the job description. Everything else in the JD was product management boilerplate.

Now, you could interpret that as "we really don't care if you know anything about supply chain." 

But is that true? No.

All else being equal, a PM with excellent experience working on supply chains and transforming them will have a better chance at getting an interview for that job. 

Don't match your resume to the job description. 

Match it to what the hiring manager really needs - in this case, someone who can transform supply chains. 

This is a specific example of a general problem. The hiring manager 𝘯𝘦𝘷𝘦𝘳 puts their 𝘳𝘦𝘢𝘭 problems in the job description. 

Whether it's

• An old legacy supply chain that can't keep up to modern requirements
• Or a product that's losing market share to a competitor
• Or an onboarding process that's causing customer churn

Or any of 20+ other common problems that product managers are hired to impact.

taplio

The Battle

Craig Davis

Nils Davis

Followers

Posts

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Performance ScoreCraig Davis's LinkedIn Performance

Performance ScoreNils Davis's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

Craig Davis

Nils Davis

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Craig Davis's LinkedIn Performance

Performance ScoreNils Davis's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreCraig Davis's LinkedIn Performance