Craig Davis

An award-winning Senior Customer Service Representative with 12+ years of experience. Helping hospitality companies create amazing customer experiences that drive 7-figures in annual growth.

I help content creators on LinkedIn by leaving value-driven comments.

My first job was working as a Janitor at the Greater Allen Cathedral of New York in June 2006. I enjoyed learning how to serve people, do a job, and learn about its mission.

I volunteer to serve Thanksgiving food, Christmas Gifts and attend church conferences.

Those experiences translated to my first full-time job, working at a casino in October 2011.

Out of over 1,000+ employees with no phone experience, I became the first-ever Employee of the Month in the Call Center for Outstanding Customer Service.

My former manager wrote in 2015:

"His dedication to excellence and delivering above and beyond what is required makes him a solid addition to any organization." - Elba Batista, Former Customer Relations Manager at Resorts World Casino New York City.

Working in hospitality taught me how to be patient, empathetic, and caring.

My goal is to become a Customer Success Associate at a hospitality tech startup in New York, NY. Here are three reasons why:

1) To start, I want to make a career change that I will be happy with for a long time.

2) Throughout my career, I’ve become an expert at uncovering people’s desired outcomes to help create amazing customer experiences.

3) You get my skills and relevant customer experience to bring a hospitality tech startup in New York, NY.

Why a hospitality startup? To bring insights from working in hotels.

I create content on LinkedIn that focuses on personal branding, adding value, and sharing webinar takeaways. I like to visit Farmer's Markets in New York.

To see webinar takeaways from May 27th, 2020 to now, click "See all" on the featured tab.

To follow my content, follow my hashtag: #CraigNotes

If you are open to how we can work and help each other, please send an InMail or LinkedIn Message.

Specialties: Customer Experience | Hospitality Expert | Account Management | Communication | Relationship Management | Data Analysis | Project Management | Customer Engagement | Relationship Building | Market Research | Customer Retention | Salesforce.com | Customer Support | Troubleshooting | Data Entry | Technical Support

Technical Skills / Systems: | Trello | OS365 / Microsoft Office - Word, Excel, Sharepoint, Powerpoint | Google Suite - Docs, Sheets, Slides | SQL | Slack | Hubspot | OnQ | Meridian | HotSoS | MARSHA | Guestware | Canva | Zoom

Senior Customer Service Representative

•	Facilitated exceptional customer experiences through utilizing data within the hotel data 
        management system, resulting in $5K of extra daily revenue.

•	Boosted customer testimonials by handling customer inquiries during the nomination which 
        resulted in winning the 2019 Certificate of Excellence award from TripAdvisor for the hotel.

•	Upsell ~$900k on an annual basis for upgrades in service packages and room upgrades 
        consistently by educating customers on incentives and rewards.

Switch Communications

Content Strategy Specialist

Addx Studio

Copywriter

Dragonfruit Media

I write scripts for YouTube shorts for Dragonfruit's clients in make money online, entrepreneurship, eCommerce and educational niches.

Script Writer

BBC Urdu

I work with BBC Urdu as a freelance translator, converting their news packages from Urdu to English. This helps BBC Urdu to broadcast their stories with translated subtitles to a global audience, reaching English-speaking nations and countries that share a connection with those stories.

Translator

Pactera

B2B freelance e-commerce copywriter

- creating content outline
- researching and writing blog copy
- optimizing it for the search engine
- adding images and ctas
- affiliate marketing for Alibaba's products

E-commerce Blog Copywriter

Content writer responsibilities for writing blogs on online money making, passive income, entrepreneurship niches:
- making content outlines
- researching, writing, editing blogs
- optimizing for Google
- satisfying search intent
- organically placing Keywords

Copywriter responsibilities:
- making social media content calendars
- writing social media post copies, captions and hashtags
- basic post designing on Canva

Content Writer/ Copywriter

Confidential

I assisted a home-based chef in creating their Facebook page from scratch, managing everything from crafting and editing content to addressing the needs of their target audience. Collaborating on Facebook reels, we garnered organic engagement to reach 1.3k followers within a year. Through organic postings of testimonials, client reviews, and showcasing their offerings, we 3X'd their sales in just six months. Additionally, we distributed the content across various food-focused groups to expand their reach.

Social Media Marketing Manager

uSERP

Wrote in-depth guest blog posts for USERP's clients in the marketing and e-commerce industries. 

Strategically incorporated links within the content to assist USERP's clients acquire valuable backlinks through link placement.

Blog Writer

Metric

Entrepreneurship Content Writer

Digitara

I assisted Digitara in strategizing and implementing social media content for its clients, which involved developing content calendars, writing copy for static posts and reels, and producing short blogs for Digitara's website. Additionally, I created captions for one of the agency's clients' news articles. Through these efforts, Digitara's clients reached 15.8k people on Facebook, increasing their follower count by 1k in June 2022. Moreover, one of the retail clients achieved 28.5k impressions on their Instagram content during the same period.

Freelance Writer & Long-form Blog Copywriter| WOW-ing Your Audience One Blog at a Time

I'm a writer with a degree in Journalism. These two make an explosive combination, helping me create engaging content for long-form blogs, full-length YT scripts, copy for static social media posts on Facebook, Instagram, LinkedIn and Twitter, and short scripts for Instagram and Facebook reels. 

I'm a Jill of multiple trades!

To reach out DM or email me at khaulahahmed00@gmail.com

taplio

The Battle

Craig Davis

Khaulah Ahmed

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?