Craig Davis

Hampton Inn Manhattan/Times Square North

•	Facilitated exceptional customer experiences through utilizing data within the hotel data 
        management system, resulting in $5K of extra daily revenue.

•	Boosted customer testimonials by handling customer inquiries during the nomination which 
        resulted in winning the 2019 Certificate of Excellence award from TripAdvisor for the hotel.

•	Upsell ~$900k on an annual basis for upgrades in service packages and room upgrades 
        consistently by educating customers on incentives and rewards.

Senior Customer Service Representative

New York Hilton Midtown

• Responded to 100+ daily phone inquiries regarding hotel services to ensure customer care.

• Coordinated with hotel teams in security, front office, and housekeeping to provide exceptional service.

• Helped the supervisor locate a repairman to repair phone systems for hotel rooms. 

• Received praise (and Godiva Chocolates) from the General Manager for restoring phone service 
to the entire hotel.

Hudson New York Hotel 

•	Responded to 60+ daily phone inquiries to troubleshoot and manage customer requests to improve the customer experience.

•	Fulfilled and executed over 80% of daily guest requests and followed up to confirm arrival to 
        meetings.

•	Worked with hotel department teams to focus on the customer experience which led to an improvement of phone calls by 15% which also translated to an additional $144k in revenue a month.

Senior Customer Service Specialist

Renaissance Hotels

•	Responded to 70+ daily phone inquiries and followed up with hotel guests to ensure client satisfaction.

•	Worked with the Hotel Director and created a TV channel guide to help improve customer and staff experience.

•	Provided daily reports to management about front-office requirements to maintain hotel operations.

Customer Service Representative

Resorts World Casino New York City

•	Identified issues in marketing materials that saved the company $100k and helped avert 
        defamation and brand scrutiny.

•	Winner of the first-ever Employee of the Month (EOM) award in the call center (by Manager) for
        Outstanding Customer Service due to high scoring client satisfaction out of 1,000+ employees.

•	Three-time recipient of the Most Valuable Service Provider award for perfect scores through 
        mystery shoppers.

•       Advised clients and customers on safety precautions and survival steps during Hurricane Sandy in 2012 by managing the customer service phone lines averaging ~700 calls during a catastrophic event.

Customer Service Specialist

An award-winning Senior Customer Service Representative with 12+ years of experience. Helping hospitality companies create amazing customer experiences that drive 7-figures in annual growth.

I help content creators on LinkedIn by leaving value-driven comments.

My first job was working as a Janitor at the Greater Allen Cathedral of New York in June 2006. I enjoyed learning how to serve people, do a job, and learn about its mission.

I volunteer to serve Thanksgiving food, Christmas Gifts and attend church conferences.

Those experiences translated to my first full-time job, working at a casino in October 2011.

Out of over 1,000+ employees with no phone experience, I became the first-ever Employee of the Month in the Call Center for Outstanding Customer Service.

My former manager wrote in 2015:

"His dedication to excellence and delivering above and beyond what is required makes him a solid addition to any organization." - Elba Batista, Former Customer Relations Manager at Resorts World Casino New York City.

Working in hospitality taught me how to be patient, empathetic, and caring.

My goal is to become a Customer Success Associate at a hospitality tech startup in New York, NY. Here are three reasons why:

1) To start, I want to make a career change that I will be happy with for a long time.

2) Throughout my career, I’ve become an expert at uncovering people’s desired outcomes to help create amazing customer experiences.

3) You get my skills and relevant customer experience to bring a hospitality tech startup in New York, NY.

Why a hospitality startup? To bring insights from working in hotels.

I create content on LinkedIn that focuses on personal branding, adding value, and sharing webinar takeaways. I like to visit Farmer's Markets in New York.

To see webinar takeaways from May 27th, 2020 to now, click "See all" on the featured tab.

To follow my content, follow my hashtag: #CraigNotes

If you are open to how we can work and help each other, please send an InMail or LinkedIn Message.

Specialties: Customer Experience | Hospitality Expert | Account Management | Communication | Relationship Management | Data Analysis | Project Management | Customer Engagement | Relationship Building | Market Research | Customer Retention | Salesforce.com | Customer Support | Troubleshooting | Data Entry | Technical Support

Technical Skills / Systems: | Trello | OS365 / Microsoft Office - Word, Excel, Sharepoint, Powerpoint | Google Suite - Docs, Sheets, Slides | SQL | Slack | Hubspot | OnQ | Meridian | HotSoS | MARSHA | Guestware | Canva | Zoom

Jonaed Iqbal

NoDegree.com

NoDegree.com is a career resource for people without college degrees. Search jobs, sort through career advice and more at NoDegree.com 

•	Design go-to-market-strategy and develop product roadmap, bootstrapping company to positive annual cashflows
•	Research SEO, marketing, branding, and affiliate marketing to prioritize content, features, and products
•	Spearhead website redesign with web development team using agile methodologies and adapting to changing markets
•	Place 50 sales, IT, marketing, and business development candidates at small and medium sized businesses
•	Develop, present 20+ networking and resume workshops to 500+ job seekers at nonprofit organizations
•	Create curriculum and teach summer high school classes to 60+ students on entrepreneurship and networking
•	Analyze Gallup Strength Finder reports and assist 52+ clients with career development goals/strategies
•	Write 300+ resumes in front of clients for 1K+ hours (2-6 hour sessions) and assist clients with career development strategies, landing clients jobs at Amazon, Apple, Coinbase, Disney, Google, Meta, Microsoft, Sony, and Tesla

Program Manager & Recruiter

•	Present 20+ networking and resume workshops to 500+ job seekers at nonprofit organizations
•	Teach summer high school classes to 60+ students on entrepreneurship, networking, and communication
•	Analyze Gallup Strength Finder reports and assist 52+ clients with career development goals/strategies
•	Write 300+ resumes in front of clients for 1K+ hours (2-6 hour sessions) and assist clients with job searching strategies, landing clients jobs at Amazon, Adorama, Coinbase, Disney, DraftKings, Google, Microsoft, Sony, Tesla, and the IRS

My process is very different.

If you are looking for someone who just writes a resume based off of a few job descriptions, that isn't me.  I will sit down with my clients for 3-6 hours and ask a lot of questions. I need to dig out their accomplishments to make them stand out. I write the resume in front of my clients so that they can see how it is done.

Career Coach & Community Manager

No Degree? No Problem! The NoDegree Podcast helps those without degrees figure out the opportunities that are available to them. Get career advice and learn how to navigate and succeed without a degree. NoDegree will interview successful people without college degrees to figure what made them successful. Learn how they got into their respective fields and listen to the advice they have so you can follow in their path. 

•	Notable Guests: JT McCormick (Scribe Media CEO), Demetrious Johnson (UFC Fighter), Sheridan Clayborne (LendTable)
•	Release 90 episodes and interview CEOs, founders, employees, entrepreneurs, and professional athletes without college degrees, generating 250K+ downloads

Podcast Host

Ace Virtual Agency

ACE was created to bring premier virtual events to companies that need exceptional virtual events. 
 
With a strong background in the physical event world, marketing, and strategy, we apply our deep knowledge to every event produced for our clients. Our team has done 300+ events.
 
ACE can handle everything from virtual networking events to full, turnkey, virtual conference solutions. We made it happen many times before, and we will do the same for you.

• Partner with Remo engineering team to define/prioritize features, customer needs, and architectural improvements • Collaborate with 3 partners to generate $1M+ in sales from event management, tech support, and consulting services 
• Train and mentor 30+ college students and working professionals on tech support, careers, and communication 
• Hire team of 80+ through referrals and word of mouth globally
• Deliver exceptional customer service, resulting in recurring business and events from 22 clients • Host virtual careers with 300+ attendees and speakers from Google, Microsoft, Tesla, NBC, NASA, LinkedIn, and Twitch • Host 300+ virtual events with 30-1K+ attendees for global clients (nonprofits, associations, enterprises)

Content Strategist

EOS Network Foundation

•	Develop social audio strategy and host Twitter spaces,
•	Research, script, and shoot content creation course on learn portal to support UGC initiatives and ambassador program
•	Foster relationships with Web3/blockchain community and generate repeat speakers on social audio 
•	Interview 10 Web3 professionals on blockchain, industry trends, forecasts, and marketing strategies
•	Conduct LinkedIn strategy workshops for marketing and developer relations departments

Developer Advocate

NHP Talent Group

Recruiter

Amazon

MetLife

•	Modeled $50B+ of monthly liabilities and future sales assumptions for 5 products using company interest rates
•	Utilized VBA to reduce time spent on monthly processes by 50% (10 hours weekly) and improve reporting infrastructure
•	Consolidated liabilities, assets, expenses, and net investment income to report projected earnings for 7 institutional finance products and present variances and insights to senior executives and key business partners

Actuarial Analyst

Today’s Tutors Tomorrow’s Teachers (Queens College Tutoring Club)

Recruited by the club president to tutor students in high school, undergraduate and graduate mathematics courses
•	Condensed 5 hours of lecture material into hourly tutoring sessions resulting in an average 22 point increase in scores
•	Taught students how to apply mathematical theories through real world applications

Tutor

@NoDegree.com | Recruiting Nontraditional Talent That Transforms Businesses | Host @The NoDegree Podcast | ATS Executive Resumes | Resume, Job Search, & LinkedIn optimization course on website | 290+ LinkedIn Reviews

Giving is my fuel.

I felt like I was locked in a cage, producing excel reports for executives that looked at them for just a few seconds at most. I wasn’t impacting anyone. My future was bound to be filled with useless meetings as the core of my personality, my passion for helping people, wasted away.

Did you know that 95% of job postings are inaccurate and misleading? The job search and interview process is broken. Many good candidates pass over listings because they don’t feel they’re good enough and, instead, unfit candidates apply. There is also a stigma associated with people without college degrees, who’re most often left behind as a result. You wouldn't judge your mechanic by his/her ability to pass a math test, would you? 

For job seekers who are seeking employment or looking to transition, NoDegree provides customized career strategy assistance. 

For businesses who need assistance with their recruiting and interview process, NoDegree’s role allows you to gain a competitive advantage by having “the right” employee. While you focus on your company culture and bottom line, the candidate you need for your business is being filtered and found. 

Most recruiters just try to push candidates through so they can get their fee. NoDegree is different. Through the established relationship with the candidate, knowledge of their strengths and weaknesses, NoDegree only places them in environments that they will excel in.

NoDegree works with companies that see past the college degree. Companies like Google, VaynerMedia, IBM and others are on the forefront of this new trend. I am a fierce advocate for extraordinary individuals who have chosen to bypass the traditional college route and go straight into impacting the world. 

I remember all the people that were kind to me and my mission is to make a difference in companies and in lives. Empathy makes the world a better place and I’m proud to be a contributor. My dream of giving for a living has come true in so many ways. 

Let’s connect. I have not hit the 30K connection limit. Send me a message if you feel we can work together. I will provide the highest level of service because that's what you deserve.

https://link.chtbl.com/TheNoDegreePodcast

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Craig Davis

Jonaed Iqbal

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