Craig Davis

Hampton Inn Manhattan/Times Square North

•	Facilitated exceptional customer experiences through utilizing data within the hotel data 
        management system, resulting in $5K of extra daily revenue.

•	Boosted customer testimonials by handling customer inquiries during the nomination which 
        resulted in winning the 2019 Certificate of Excellence award from TripAdvisor for the hotel.

•	Upsell ~$900k on an annual basis for upgrades in service packages and room upgrades 
        consistently by educating customers on incentives and rewards.

Senior Customer Service Representative

New York Hilton Midtown

• Responded to 100+ daily phone inquiries regarding hotel services to ensure customer care.

• Coordinated with hotel teams in security, front office, and housekeeping to provide exceptional service.

• Helped the supervisor locate a repairman to repair phone systems for hotel rooms. 

• Received praise (and Godiva Chocolates) from the General Manager for restoring phone service 
to the entire hotel.

Hudson New York Hotel 

•	Responded to 60+ daily phone inquiries to troubleshoot and manage customer requests to improve the customer experience.

•	Fulfilled and executed over 80% of daily guest requests and followed up to confirm arrival to 
        meetings.

•	Worked with hotel department teams to focus on the customer experience which led to an improvement of phone calls by 15% which also translated to an additional $144k in revenue a month.

Senior Customer Service Specialist

Renaissance Hotels

•	Responded to 70+ daily phone inquiries and followed up with hotel guests to ensure client satisfaction.

•	Worked with the Hotel Director and created a TV channel guide to help improve customer and staff experience.

•	Provided daily reports to management about front-office requirements to maintain hotel operations.

Customer Service Representative

Resorts World Casino New York City

•	Identified issues in marketing materials that saved the company $100k and helped avert 
        defamation and brand scrutiny.

•	Winner of the first-ever Employee of the Month (EOM) award in the call center (by Manager) for
        Outstanding Customer Service due to high scoring client satisfaction out of 1,000+ employees.

•	Three-time recipient of the Most Valuable Service Provider award for perfect scores through 
        mystery shoppers.

•       Advised clients and customers on safety precautions and survival steps during Hurricane Sandy in 2012 by managing the customer service phone lines averaging ~700 calls during a catastrophic event.

Customer Service Specialist

An award-winning Senior Customer Service Representative with 12+ years of experience. Helping hospitality companies create amazing customer experiences that drive 7-figures in annual growth.

I help content creators on LinkedIn by leaving value-driven comments.

My first job was working as a Janitor at the Greater Allen Cathedral of New York in June 2006. I enjoyed learning how to serve people, do a job, and learn about its mission.

I volunteer to serve Thanksgiving food, Christmas Gifts and attend church conferences.

Those experiences translated to my first full-time job, working at a casino in October 2011.

Out of over 1,000+ employees with no phone experience, I became the first-ever Employee of the Month in the Call Center for Outstanding Customer Service.

My former manager wrote in 2015:

"His dedication to excellence and delivering above and beyond what is required makes him a solid addition to any organization." - Elba Batista, Former Customer Relations Manager at Resorts World Casino New York City.

Working in hospitality taught me how to be patient, empathetic, and caring.

My goal is to become a Customer Success Associate at a hospitality tech startup in New York, NY. Here are three reasons why:

1) To start, I want to make a career change that I will be happy with for a long time.

2) Throughout my career, I’ve become an expert at uncovering people’s desired outcomes to help create amazing customer experiences.

3) You get my skills and relevant customer experience to bring a hospitality tech startup in New York, NY.

Why a hospitality startup? To bring insights from working in hotels.

I create content on LinkedIn that focuses on personal branding, adding value, and sharing webinar takeaways. I like to visit Farmer's Markets in New York.

To see webinar takeaways from May 27th, 2020 to now, click "See all" on the featured tab.

To follow my content, follow my hashtag: #CraigNotes

If you are open to how we can work and help each other, please send an InMail or LinkedIn Message.

Specialties: Customer Experience | Hospitality Expert | Account Management | Communication | Relationship Management | Data Analysis | Project Management | Customer Engagement | Relationship Building | Market Research | Customer Retention | Salesforce.com | Customer Support | Troubleshooting | Data Entry | Technical Support

Technical Skills / Systems: | Trello | OS365 / Microsoft Office - Word, Excel, Sharepoint, Powerpoint | Google Suite - Docs, Sheets, Slides | SQL | Slack | Hubspot | OnQ | Meridian | HotSoS | MARSHA | Guestware | Canva | Zoom

Cenlar FSB

Sourcing and selection of the best qualified talent who will continue to propel the organization's growth. Honored to work with fantastic colleagues and leaders genuinely committed to teamwork, and some terrific project work.

Senior Recruiter

Sourcing and selection of the best qualified talent who will continue to propel the organization's growth. Honored to work with fantastic colleagues and leaders genuinely committed to teamwork.

Recruiter

Various

As a guest author I contribute articles that keep readers informed about new developments or resources available for career management and job search chiefly revolving around LinkedIn. I am proud to have contributed articles to About.com, Job-Hunt.org and others.

LinkedIn Guest Author

Staffing Symphony LLC

Sourcing and selection of world-class pharmaceutical industry talent with one of my favorite people.

Sourcer

Princeton Adult School

It was my pleasure and distinct honor to teach LinkedIn to job seekers as an instructor for the school.

Adjunct Instructor

Vantage Labs LLC

Sourcing and selection top shelf technical and non-technical talent so our teams can continue innovating new products across the organization's business units.

Alltech Consulting Services, Inc

Sourcing and selecting A list technical talent for our highly-selective clients.

Technical Recruiter

GROM Associates

Mercury Systems, Inc.

Set vision and develop strategy to grow client base through exemplary service and superior talent, thereby delighting clients. In this role I lead the team of recruiters I built as well as the sales team they support.

Business Director

Leading a team of technical recruiters sourcing & selecting top-shelf talent for our clients of all sizes, Fortune 1000 and smaller, with greatest successes in the healthcare, financial services, banking, education, telecommunications, and transportation logistics industries. I am proudest of growing a team from two to seven highly-motivated and dedicated recruiters completely focused on overall team success.

Recruiting Manager

Sourcing & selecting top-shelf talent for our clients of all sizes, Fortune 1000 and smaller, with greatest successes in the healthcare, financial services, banking, education, telecommunications, and transportation logistics industries.

Johnson Controls

Sourced and selected subcontractors to install Tyco's commercial security solutions around the US. Part of a fantastic team!

Recruiter, Subcontract Labor

Speed Wire

I located the A list talent we needed to help elevate the experience of technology deployment and service in dozens of territories across the country. Sourced & used behavioral interview techniques during phone, Skype and face to face conversations to ensure optimal cultural and skill match. Helped build team of one of the top performing territories in company. We accomplished the impossible & that made us mighty!

Talent Acquisition 👉𝗚𝗲𝗲𝗸👈 | Job-Hunt.org Contributor | JobSeeker Ally | I'm not active on LinkedIn: I'm 𝗵𝘆𝗽𝗲𝗿active! | Wordsmith | Recruiter at Cenlar FSB | Hiring for IT roles in the 19067 & 08618 ZIP codes!

Improving people's careers one req at a time!

I am a positive, engaging and tech-savvy recruiter and talent acquisition geek with a knack for connecting the dots for culture as well as skill fit. Whether using behavioral techniques, clearly communicating requirements or understanding hiring manager priorities, I am passionate about candidate experience and best practices. My diverse experience in regulated environments such as financial services and international import helps me connect in an authentic, powerful way with people of all demographics. Thrive in high volume, deadline-driven environments. Social media fiend.

These days I wear two hats. By day I am a recruiter who finds and engages A list talent for my hiring managers. By night, I am a wordsmith distilling years of experience with LinkedIn for various sites. But no matter what time of day, I am a job seeker ally.

Specialties:
√ Best practices
√ Building and growing enduring relationships
√ Candidate experience
√ Communication: any medium
√ LinkedIn
√ Social media
√ Strong partnership with hiring managers

I am currently hiring for:

► DevOps Engineer with ADF, Synapse, and Data Bricks expertise 

Any positions for which I am hiring are hybrid onsite in the 19067 ZIP code, usually onsite 2x/week. We cannot offer sponsorship for any positions, and we only work with trusted staffing partners with whom a MSA is already in place.

Congratulations on reading this far! Here's an Easter egg for you, o persistent and thorough reader:

🏴If you really want to make an impression, tell me about what motivates you to be your best at what you do for a living. This stuff 👉matters👈, because purpose-driven people are the most fun to network with. And that’s why I network: to seek mutual advantage with like-minded professionals.

❌Please do not message me on LinkedIn: your message will almost certainly be lost in the vasty depths of my overstuffed inbox. 

✅If we're connected: text me. If we aren't, invite me to connect and send a note. If you saw me at an event, please remind me.

➕Want to know what Cenlar is hiring for right now? 
 https://phh.tbe.taleo.net/phh02/ats/careers/v2/jobSearch?org=CENLFSB&cws=40

Make it a fantastic day!

taplio

The Battle

Craig Davis

Ed Han

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