Craig Davis

Hampton Inn Manhattan/Times Square North

•	Facilitated exceptional customer experiences through utilizing data within the hotel data 
        management system, resulting in $5K of extra daily revenue.

•	Boosted customer testimonials by handling customer inquiries during the nomination which 
        resulted in winning the 2019 Certificate of Excellence award from TripAdvisor for the hotel.

•	Upsell ~$900k on an annual basis for upgrades in service packages and room upgrades 
        consistently by educating customers on incentives and rewards.

Senior Customer Service Representative

New York Hilton Midtown

• Responded to 100+ daily phone inquiries regarding hotel services to ensure customer care.

• Coordinated with hotel teams in security, front office, and housekeeping to provide exceptional service.

• Helped the supervisor locate a repairman to repair phone systems for hotel rooms. 

• Received praise (and Godiva Chocolates) from the General Manager for restoring phone service 
to the entire hotel.

Hudson New York Hotel 

•	Responded to 60+ daily phone inquiries to troubleshoot and manage customer requests to improve the customer experience.

•	Fulfilled and executed over 80% of daily guest requests and followed up to confirm arrival to 
        meetings.

•	Worked with hotel department teams to focus on the customer experience which led to an improvement of phone calls by 15% which also translated to an additional $144k in revenue a month.

Senior Customer Service Specialist

Renaissance Hotels

•	Responded to 70+ daily phone inquiries and followed up with hotel guests to ensure client satisfaction.

•	Worked with the Hotel Director and created a TV channel guide to help improve customer and staff experience.

•	Provided daily reports to management about front-office requirements to maintain hotel operations.

Customer Service Representative

Resorts World Casino New York City

•	Identified issues in marketing materials that saved the company $100k and helped avert 
        defamation and brand scrutiny.

•	Winner of the first-ever Employee of the Month (EOM) award in the call center (by Manager) for
        Outstanding Customer Service due to high scoring client satisfaction out of 1,000+ employees.

•	Three-time recipient of the Most Valuable Service Provider award for perfect scores through 
        mystery shoppers.

•       Advised clients and customers on safety precautions and survival steps during Hurricane Sandy in 2012 by managing the customer service phone lines averaging ~700 calls during a catastrophic event.

Customer Service Specialist

An award-winning Senior Customer Service Representative with 12+ years of experience. Helping hospitality companies create amazing customer experiences that drive 7-figures in annual growth.

I help content creators on LinkedIn by leaving value-driven comments.

My first job was working as a Janitor at the Greater Allen Cathedral of New York in June 2006. I enjoyed learning how to serve people, do a job, and learn about its mission.

I volunteer to serve Thanksgiving food, Christmas Gifts and attend church conferences.

Those experiences translated to my first full-time job, working at a casino in October 2011.

Out of over 1,000+ employees with no phone experience, I became the first-ever Employee of the Month in the Call Center for Outstanding Customer Service.

My former manager wrote in 2015:

"His dedication to excellence and delivering above and beyond what is required makes him a solid addition to any organization." - Elba Batista, Former Customer Relations Manager at Resorts World Casino New York City.

Working in hospitality taught me how to be patient, empathetic, and caring.

My goal is to become a Customer Success Associate at a hospitality tech startup in New York, NY. Here are three reasons why:

1) To start, I want to make a career change that I will be happy with for a long time.

2) Throughout my career, I’ve become an expert at uncovering people’s desired outcomes to help create amazing customer experiences.

3) You get my skills and relevant customer experience to bring a hospitality tech startup in New York, NY.

Why a hospitality startup? To bring insights from working in hotels.

I create content on LinkedIn that focuses on personal branding, adding value, and sharing webinar takeaways. I like to visit Farmer's Markets in New York.

To see webinar takeaways from May 27th, 2020 to now, click "See all" on the featured tab.

To follow my content, follow my hashtag: #CraigNotes

If you are open to how we can work and help each other, please send an InMail or LinkedIn Message.

Specialties: Customer Experience | Hospitality Expert | Account Management | Communication | Relationship Management | Data Analysis | Project Management | Customer Engagement | Relationship Building | Market Research | Customer Retention | Salesforce.com | Customer Support | Troubleshooting | Data Entry | Technical Support

Technical Skills / Systems: | Trello | OS365 / Microsoft Office - Word, Excel, Sharepoint, Powerpoint | Google Suite - Docs, Sheets, Slides | SQL | Slack | Hubspot | OnQ | Meridian | HotSoS | MARSHA | Guestware | Canva | Zoom

AnaGoehner.com (Digital Butterfly Communications, LLC)

Hi, I’m Ana! 👋
A 3x Certified Career Coach, LinkedIn Strategist, LinkedIn Learning Instructor, and Speaker. I bring over 15 years of experience in corporate and HR roles in Brazil and the U.S.

𝐈 𝐡𝐞𝐥𝐩 𝐢𝐧𝐭𝐫𝐨𝐯𝐞𝐫𝐭𝐬 (𝐥𝐢𝐤𝐞 𝐲𝐨𝐮) 𝐭𝐚𝐤𝐞 𝐜𝐨𝐧𝐭𝐫𝐨𝐥 𝐨𝐟 𝐭𝐡𝐞𝐢𝐫 𝐣𝐨𝐛 𝐬𝐞𝐚𝐫𝐜𝐡 𝐚𝐧𝐝 𝐜𝐚𝐫𝐞𝐞𝐫 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲—𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐭𝐡𝐞 𝐜𝐨𝐧𝐬𝐭𝐚𝐧𝐭 𝐩𝐫𝐞𝐬𝐬𝐮𝐫𝐞 𝐨𝐟 𝐬𝐞𝐥𝐟-𝐩𝐫𝐨𝐦𝐨𝐭𝐢𝐨𝐧.
You don’t have to be the loudest person in the room to stand out. You just need a LinkedIn profile and strategy that work—and that’s exactly what I help my clients create. 


🟣 𝐌𝐘 𝐒𝐄𝐑𝐕𝐈𝐂𝐄𝐒

🔹 𝐋𝐢𝐧𝐤𝐞𝐝𝐈𝐧 𝐏𝐫𝐨𝐟𝐢𝐥𝐞 𝐀𝐮𝐝𝐢𝐭
A 20-30 minute recorded video review of your entire LinkedIn profile. Step-by-step guidance on what’s working, what’s missing, and what to improve. Includes bonus templates and videos for easy implementation.

🔹 𝐋𝐢𝐧𝐤𝐞𝐝𝐈𝐧 𝐏𝐫𝐨𝐟𝐢𝐥𝐞 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧
I handle 100% of your LinkedIn profile optimization based on your resume, career goals, and a 60-minute strategy call. Includes bonus templates and videos to help you maintain your profile long-term.

🔹 𝐂𝐚𝐫𝐞𝐞𝐫 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐂𝐨𝐚𝐜𝐡𝐢𝐧𝐠 
A targeted discussion on one or two key areas (resume, LinkedIn, job search, interviews, career clarity) with expert feedback, strategic insights, and step-by-step recommendations. Includes a post-session action plan so you know exactly what to do next.


🎯 𝐘𝐎𝐔𝐑 𝐑𝐄𝐒𝐔𝐋𝐓𝐒

✅ A LinkedIn profile that attracts recruiters (without the awkward self-promotion) 
✅ A job search strategy that works for YOU—not the other way around 
✅ More profile views, more connections, and more job opportunities 
✅ Increased confidence in your job search (finally stop second-guessing yourself!) 
✅ A faster, more efficient job search that gets real results


🟡 𝐅𝐫𝐞𝐞 𝐫𝐞𝐬𝐨𝐮𝐫𝐜𝐞𝐬:
https://anagoehner.com/resources

➡️ 𝐋𝐞𝐭❜𝐬 𝐰𝐨𝐫𝐤 𝐭𝐨𝐠𝐞𝐭𝐡𝐞𝐫: 
https://anagoehner.com/services

📩

Career Coach | LinkedIn Strategist | Founder

🔹 Some topics I write and speak about include Career Development, Career Well-being, Targeted Job Search, Job Searching on LinkedIn, LinkedIn Optimization, and Self-Advocacy in the Workplace. My audience is introverted professionals.

🏆 My work has been featured in Time Magazine, Fast Company (3x), Huff Post (8x), LinkedIn News (9x), Fortune, JobScan, Business Insider, and more. I've also been a guest speaker in multiple podcasts and live events.

As 3x Certified Career Coach, LinkedIn Strategist, LinkedIn Learning Instructor, and Speaker, I help introverts (like you) take control of their job search and career strategy—without the constant pressure of self-promotion. I bring over 15 years of experience in corporate and HR roles in Brazil and the U.S.

You don’t have to be the loudest person in the room to stand out. You just need a LinkedIn profile and strategy that work—and that’s exactly what I help my clients create. 

For speaking engagements, partnerships, guest appearances, training, and features, connect with me here on LinkedIn or send me a message at ana@anagoehner.com

🔹Previous article features/speaking events: https://anagoehner.com/about

Or, read the articles below.

🟣

Guest Speaker | Career & Job Search Subject Matter Expert | Course Instructor

Madecraft

• Developed and presented 2 e-learning courses about career development, helping the learner advocate for promotions and foster a sense of belonging at work.

• Created course concepts, content, scripts, glossary, and exercise files.

• Wrote 20 scripts/lessons while following guidelines and a timeline.

• Built table of contents, chapter and lesson titles, and learning objectives.

• Filmed 2 courses (scripted/unscripted) at Madecraft studios in Santa Barbara, California. Course published on LinkedIn Learning in August 2024.

Selected by Madecraft’s content acquisition team to develop next-generation learning courses as a subject matter expert in career development and work environment. 
Madecraft develops premium off-the-shelf learning libraries for the world’s most admired brands.

LinkedIn Learning Instructor | Course Developer

Indeed.com

• Reviewed 60+ resumes monthly with a 10-minute screen-share video recording review critique.

• Coached job seekers on the WHO method to show impact while explaining resume bullet points.

• Guided job seekers on resume writing, ATS format, gaps in employment, and career change.

• Taught job seekers about job descriptions, keyword optimization, and job search strategies.

➤ Technologies: Google Workspace, Zoom, JIRA, Google Drive, UpWork, Erecruit timekeeping, Vimeo.

Career Coach | Resume Writer & Reviewer

IQVIA

IQVIA (NYSE: IQV) is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries, with 88,000+ employees worldwide.

• Managed the timekeeping system for 700+ employees (IQVIA Laboratories), resolved 30+ troubleshooting emails daily, performed 52 pay code audits yearly, and trained 10+ new hires weekly.

•  Coordinated the implementation of employee health and well-being programs with vendors.

• Facilitated 6 HRIS projects in collaboration with the global IT team, scheduled project timelines, performed tests, created user guides, and trained managers, contractors, and employees.

• Drafted and distributed 5+ benefits/HR communications for 1,600+ employees monthly (IQVIA Laboratories) and facilitated virtual benefits orientation presentations for 20+ new hires monthly.

• Assisted 6 HRBPs with weekly new hire orientations and trained and onboarded 3 HR employees remote and onsite.

• Built and managed content for 3 SharePoint sites (US HR, Benefits & Handbook).

➤ Technologies: Workday, PeopleSoft, ADP, SharePoint, Kronos Timekeeping, ServiceNow, Excel, 
 Microsoft Teams, Zoom, Outlook, Ceridian Dayforce, Adobe Acrobat PDF Editor, SAP Concur.

➤ Expertise: Onboarding & Orientation, HRIS Administration, HR Communications, Employee Handbook, HR Policies, Compliance, Process Improvement, Vendor Management, Training Development, Employee Benefits, Wellness, Hiring Process, and Candidate Interviews.

Human Resources Specialist | Benefits Specialist

ICON plc

• Managed 25+ complex clinical translation projects monthly in multiple languages.

• Created and posted job ads, and recruited global linguists for quick turnaround projects.

• Trained and developed 7 new team members on company SOPs, ISO guidelines, project processes, time management, quality control, document editing, and vendor management.

• Coordinated project budgets, scope, and guidelines among 30-50 global contractors.

➤ Technologies: Adobe InDesign, memoQ, Audacity, Adobe After Effects, PDF Editor, Word, Publisher, PowerPoint, company proprietary project and vendor management software.

Project Manager

• Managed 20+ translation projects monthly from English into global languages for clinical trial documents from phases I through IV.

Project Analyst

• Managed 15+ monthly translation projects for clinical Study Start-Up (SSU) and regulatory affairs documentation from global languages into English.

Translation Coordinator

Loma Translations, LLC

• Freelance translator, voice-over, localization, and language consultant from English into Portuguese Brazil (EN > ptBR) with in-depth knowledge of the Brazilian culture and lifestyle. 

• Editor and proofreader for environmental, business, human resources, marketing, and clinical trial study start-up documents.

• Voice-over talent for Portuguese clinical trial interactive voice response systems (IVRS).

Translation Project Manager | Translator | Voiceover Talent

Stand Together

• Supported a team of 7 HR generalists, 5 recruiters, HR director, benefits manager, and educated employees on company policies.

• Created offer letters, and assisted recruiters with background checks and LinkedIn job ads for 10+ positions.

• Managed and audited 500+ employee hard copy files and entered employee data in the new HR system (UltiPro).

• Prepared dozens of documents for weekly new hire orientation and participated in onboarding activities.

➤ Technologies: Ultimate Software (UltiPro), Excel, Taleo, LinkedIn, Microsoft Office 365.

Human Resources Assistant

Quake Global

• Scheduled 10+ executive meetings weekly, managed CFO calendar, and coordinated domestic and international travel and accommodations.

• Assisted with product quality checks, and edited documents and website articles.

• Managed front office with a friendly demeanor and provided effective customer service via phone and onsite to ~20+ guests weekly.

Office Administrator

Ruddy Gregory, PLLC

• Managed office operations for 4 attorneys: prepared correspondence, managed accounts payable, scheduled meetings, and coordinated travel.

Administrative Assistant

Bilingual Career Strategist | Career Development Instructor | I help you advocate for your career well-being and become your Chief Career Officer 🦋| Resume, LinkedIn, Coaching, Courses, Work Environment Speaker

Introvert, job searching, and feeling invisible on LinkedIn? 😞 How do you stand out among hundreds of candidates for one job? 
𝐓𝐡𝐞 𝐭𝐫𝐮𝐭𝐡: Creating content alone doesn’t guarantee visibility, but an optimized profile with the right keywords for your desired job 𝐃𝐎𝐄𝐒!

𝐇𝐢, 𝐈’𝐦 𝐀𝐧𝐚! 👋
A 𝟑𝐱 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝 𝐂𝐚𝐫𝐞𝐞𝐫 𝐂𝐨𝐚𝐜𝐡, 𝐋𝐢𝐧𝐤𝐞𝐝𝐈𝐧 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐬𝐭, 𝐋𝐢𝐧𝐤𝐞𝐝𝐈𝐧 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐈𝐧𝐬𝐭𝐫𝐮𝐜𝐭𝐨𝐫, and 𝐒𝐩𝐞𝐚𝐤𝐞𝐫. I bring over 15 years of corporate and HR experience in Brazil and the U.S.

I help introverts (like you) take control of their job search and career strategy—𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐭𝐡𝐞 𝐜𝐨𝐧𝐬𝐭𝐚𝐧𝐭 𝐩𝐫𝐞𝐬𝐬𝐮𝐫𝐞 𝐨𝐟 𝐬𝐞𝐥𝐟-𝐩𝐫𝐨𝐦𝐨𝐭𝐢𝐨𝐧.

You 𝐝𝐨𝐧’𝐭 have to be the loudest person in the room to stand out. You just need a 𝐋𝐢𝐧𝐤𝐞𝐝𝐈𝐧 𝐩𝐫𝐨𝐟𝐢𝐥𝐞 𝐚𝐧𝐝 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐭𝐡𝐚𝐭 𝐰𝐨𝐫𝐤—and that’s exactly what I help my clients create. 


🟣 𝐌𝐘 𝐒𝐄𝐑𝐕𝐈𝐂𝐄𝐒

🔹 𝐋𝐢𝐧𝐤𝐞𝐝𝐈𝐧 𝐏𝐫𝐨𝐟𝐢𝐥𝐞 𝐀𝐮𝐝𝐢𝐭
A 20-30 minute recorded video review of your entire LinkedIn profile. Step-by-step guidance on what’s working, what’s missing, and what to improve. Includes bonus templates and videos for easy implementation.

🔹 𝐋𝐢𝐧𝐤𝐞𝐝𝐈𝐧 𝐏𝐫𝐨𝐟𝐢𝐥𝐞 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧
I handle 100% of your LinkedIn profile optimization based on your resume, career goals, and a 60-minute strategy call. Includes bonus templates and videos to help you maintain your profile long-term.

🔹 𝐂𝐚𝐫𝐞𝐞𝐫 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐂𝐨𝐚𝐜𝐡𝐢𝐧𝐠 
A targeted discussion on one or two key areas (resume, LinkedIn, job search, interviews, career clarity) with expert feedback, strategic insights, and step-by-step recommendations. Includes a post-session action plan so you know exactly what to do next.


🎯 𝐘𝐎𝐔𝐑 𝐑𝐄𝐒𝐔𝐋𝐓𝐒

✅ A LinkedIn profile that attracts recruiters (𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐭𝐡𝐞 𝐚𝐰𝐤𝐰𝐚𝐫𝐝 𝐬𝐞𝐥𝐟-𝐩𝐫𝐨𝐦𝐨𝐭𝐢𝐨𝐧)
✅ A job search strategy that works for 𝐘𝐎𝐔—not the other way around 
✅ More profile views, more connections, and 𝐦𝐨𝐫𝐞 𝐣𝐨𝐛 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬 
✅ Increased confidence in your job search (𝐟𝐢𝐧𝐚𝐥𝐥𝐲 𝐬𝐭𝐨𝐩 𝐬𝐞𝐜𝐨𝐧𝐝-𝐠𝐮𝐞𝐬𝐬𝐢𝐧𝐠 𝐲𝐨𝐮𝐫𝐬𝐞𝐥𝐟!) 
✅ A faster, more efficient job search that 𝐠𝐞𝐭𝐬 𝐫𝐞𝐚𝐥 𝐫𝐞𝐬𝐮𝐥𝐭𝐬


If you’re tired of guessing and ready for real strategies that bring real results, I’m here to help.

💡 Let’s make LinkedIn your silent ally, not your second job.


📩 𝐍𝐞𝐞𝐝 𝐡𝐞𝐥𝐩 𝐰𝐢𝐭𝐡 𝐲𝐨𝐮𝐫 𝐋𝐢𝐧𝐤𝐞𝐝𝐈𝐧 𝐩𝐫𝐨𝐟𝐢𝐥𝐞? 𝐋𝐞𝐭’𝐬 𝐜𝐡𝐚𝐭!
DM me or send me an email: 𝐚𝐧𝐚@𝐚𝐧𝐚𝐠𝐨𝐞𝐡𝐧𝐞𝐫.𝐜𝐨𝐦

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The Battle

Craig Davis

Ana Goehner, aPHR

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