Actabl

Strategically engage with hospitality management firms and ownership groups to establish ProfitSword as a preferred solution provider.

Conduct captivating product demos, highlighting ProfitSword’s unique value proposition for potential clients. 

Cultivate strong relationships with key stakeholders, driving revenue growth and expanding Actabl’s market presence.

Worked closely with internal teams, to tailor sales strategies to meet client needs effectively.

Delivered $1.5 million in net new revenues.

Business Development Executive

Bunkhouse

Manage top-producing accounts across Corporate, Group, & Travel markets, exceeding goals by 130% in 2021 and 140% in 2022.

Develop strategies to exceed revenue goals, including Covid rebooking policies, tiered pricing, dynamic discount structures, and targeted prospecting.

Integrate new CRMs (Delphi, Salesforce & TripleSeat) with PMS and serve as a system administrator.

Develop yearly forecast and budget across all markets. 

Assist with hiring, training, onboarding, and incentive structure creation.

Senior Account Manager

The Carpenter Hotel

Reignite revenue following COVID closures by developing a corporate sales strategy and growing group business.

Design and develop 2021 rate proposals and contracts.

Manage RFPs & implement CTM and Consortia programs.

Devise sales training program for junior team members.

Create forecasts, sales reports, and expense reports to present to senior management.

Define the 2021 sales cycle, budget, and commission.

Create presentations for the hotel’s products and services

Senior Sales Manager

GrandLife Hotels

Proactively network, cold call, and upsell accounts to increase revenue by $350,000.00 for group business in the last 12 months. 

Personally exceeded quarterly sales targets by at least 120 %, contributing to overall revenue growth of $600,00.00 year over year. 

Research, identify and present reports on market shifts and industry impacts to team and senior leadership. 

Manage company's largest group, corporate and outside accounts including Google, Palantir Samsung, Fast Retailing and Goldman Sachs to ensure satisfaction and growth. 

Create forecasts, sales reports, and expense reports to present to senior management.

Designate team territories and sales goals based on analysis of market trends and opportunities.

Establish training programs and SOPs for customer-centric procedures such as site tours, office visits, and proposals.

Account Manager

The Standard, High Line

Exceeded quarterly goals by 150% each quarter for 2 consecutive years.

Managed 15+ key accounts with a focus on building long-lasting relationships. 

Assess and inform team and senior management on market shifts providing analysis on expected industry and business.

Established Training Programs for sales representatives for reporting, prospecting and sales calls.

Developed personalized promotional materials to drive business and surpass goals during slower travel seasons. 

Devised Trade Show sales and marketing strategy, leading to yearly onboarding of new customers.

Supported the Sales Director and Global Management team’s administrative needs from travel bookings, to event planning, and calendar management.

The Standard Hotels

Analyzed weekly, quarterly & yearly goals to determine potential gaps and develop a strategy to meet budgets.

Swiftly and effectively resolved guest issues to guarantee satisfaction and loyalty. 

Coordinated 24/7 staffing levels, monitored payroll and worked with HR on reviews and incentives.

Trained new employees to ensure adherence to policies, operational procedures, and company-wide standards.

Updated the company CRM and reservation systems, acting as admin for Cendyn, Salesforce, Laynon and Opera.

Collaborated with the sales and marketing team to ensure compliance and consistent customer service.

Reservations Manager / Assistant Revenue Manager

Chambers Hotel

Worked as key support for sales and operations while interfacing with clients to help the team consistently exceed revenue goals. 

Communicated directly with guests including VIP clients to implement special requests, showcase amenities, and guarantee a seamless experience. 

Researched and booked travel arrangements to include hotels, airline tickets, and ground transportation while managing executive calendars, and itineraries.

Proofread and edited proposals, presentations, sales reports and contracts to ensure accuracy and compliance with brand guidelines. 

Ensured all sales-related technology and equipment were in working order and that adequate marketing materials were readily available.

Processed billing for payment authorizations using billing system.

Coordinated conference and meeting space allocation for internal events.

Sales Coordinator

With over ten years of experience in the hospitality industry, I am a Business Development Executive at Actabl, a company that helps hospitality businesses optimize their revenue channels and enhance their customer relationships. I am passionate about creating value for my clients and partners and delivering results that exceed their expectations.

My professional expertise lies in prospecting new business, expanding existing accounts, and optimizing revenue streams through comprehensive market analysis, persuasive communication, and tailored proposals. Over the past five years (2020-2024), I've successfully managed high-performing accounts across corporate, group, and travel sectors, consistently exceeding targets by an average of 115%.

I have also spearheaded the integration and administration of new CRM systems, crafted effective sales strategies, and developed comprehensive training programs. My ability to create detailed forecasts and actionable reports for senior management has been instrumental in driving growth and operational excellence.

In addition to my core hospitality competencies, I have earned certifications in video production, editing, and strategic thinking. These skills have further enriched my expertise, allowing me to navigate and excel in the ever-evolving hospitality landscape. I am passionate about collaborating with colleagues, managers, and creative professionals and am always eager for opportunities to connect and exchange ideas.

Cory Robin

Noemí V.

Deal Desk Manager

Manager, Sales Specialists

Demand Generation Manager

Sales Development Representative

Cloudbeds

Cloudbeds is the fastest growing hospitality management suite in the world, providing tools to manage independent properties of any type and size.
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Analyzed opportunities by researching the industry and market trends in the region
Identified business opportunities with new prospective clients
Give virtual demos of our SaaS to prospective clients
Occasionally visit local properties to demonstrate our SaaS
Prepared reports by collecting sales information and statistics

Market Development Manager

Booking.com

Taking ownership and being responsible for a business portfolio, in the fast-growing hotel market, by building strong relationships and educating partners about new products and services.

Informing and consulting partners in regards to their business performance, market opportunities, and industry trends. Train partners on how to use the system, tools, and available products with the goal of optimizing their performance on the platform and creating an amazing experience for customers.

Evaluating local market characteristics, trends, and drivers to effectively prioritize and manage the performance of a portfolio of diverse accounts while formulating and positioning solutions by creating “win-win” value for partners by matching needs to relevant offerings and presenting these in compelling ways.

Clearly expressing ideas and information to others and flexing the style according to the specific situation and audience to move partner conversations forward and lead them to a successful outcome while creating value for partners by identifying, clarifying and prioritizing partner needs.

Manages markets/accounts: Belize, Suriname, Jamaica, Saint Martin, Sint Maarten, Saint Barthelemy, Guadeloupe, Martinique, French Guiana, Global Accounts(Marriott, Hyatt, IHG)

Marriott International

Building and strengthening relationships with existing customers to be at their Top of Mind and be considered for new business opportunities. Actively looking for new customers and building a strong relationship with them to enable future bookings. Some of the main activities performed to achieve these goals include: Sales Calls, FAM Trips, SITE Inspections, entertainment, Sales Blitz, trade shows, Follow-Up communications, e-marketing, telemarketing, etc. It is also of extreme importance to develop relationships within the community to strengthen and expand the current customer base to increase sales opportunities.

Responsible of the Tour&Travel, Embassy, Groups and OTA portfolios, I work collaboratively with off-property sales channels to ensure that sales efforts are coordinated, complementary and not duplicative. 

Understanding of the overall market by constantly evaluating and researching: competitors' strengths and weaknesses, economic trends, supply and demand etc., which allows to close the best opportunities for the location based on market conditions and location needs.

Rooms - 389
Meeting space - 2,595 m2

Sales Manager

Hard Rock Hotel Panama Megapolis

Responsible of the International Group portfolio for the Hard Rock Hotel Panama Megapolis, the Radisson Decapolis Hotel, two hotels with different primary targets and different services,  and the Megapolis  Convention Center with a capacity for 3,000 people, all of which form part of the Megapolis Complex. 

I was constantly identifying new business to achieve personal and location revenue goals. By understanding the location's primary target customer and service expectations I was able to serve the customer with  understanding their business, business issues and concerns, to offer a better business solution. 

Searching potential customers in Europe, Asia and the United States, I created efficient strategies  to sell in favor, and close the best opportunities for the location based on the market conditions.

Managed and developed relationships with key internal and external stakeholders. Executed and supported the operational aspects of business booked, like generating and negotiating proposals, writing  contracts and more customer correspondence. Provided accurate, complete and effective turnover to Event Management. Interacted with guests to obtain feedback on product quality and service levels.

Executed and supported the companies' service standards and relationship strategy, and ensure to drive customer loyalty by delivering service excellence throughout each customer experience, in order to grow share of the account. 

Hard Rock Hotel Panama Megapolis - 1,500 rooms
Radisson Decapolis - 240 rooms
Megapolis Convention Center - 3,561 m2

Cluster International Sales Manager

Intensive training in the Human Resources department; being given the opportunity to perform various tasks within the department, such as: planning, payroll, training, interviewing, and more. This experience allowed sharpening of organizational and administrational skills.

Human Resources

Grand Hyatt

Executed efficiently and effectively a wide variety of duties that granted the opportunity to develop new skills. Assisted my manager with daily tasks and completed projects assigned by the Director of Sales. After training and successful development, I was able to do Sales Call, Sales Visit and Sales Blitz and entertain and meet with new potential customers. Given the responsibility to assist with the Government portfolio and handling state visits. Transitioned effortlessly between MICE, Corporate, and Event Sales, Event Planning, Revenue Management, Marketing and Reservations.

Rooms - 718
Meeting space - 2,924 m2

Sales and Marketing

Started this opportunity as an intern in the Guest Service department. After two months I was offered the possibility to move up as Assistant Manager for Guest Service, which allowed me to lead a team of 5 guest service agents, deal with complaints (aiming always to obtain the best possible outcome), applying training and ensuring all service standards were carried out at all times.

Guest Service Assistant Manager

Shangri-La Hotels and Resorts

Food and Beverage

Passionate about learning so I continue to nurture that every day. Always willing to go the extra mile and experience new paths.
I specialize in developing tools and processes to work more efficiently and enhance work-life balance. 
I work in a data driven manner, focusing on being highly analytical and result oriented.

taplio

The Battle

Cory Robin

Noemí V.

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