Actabl

Strategically engage with hospitality management firms and ownership groups to establish ProfitSword as a preferred solution provider.

Conduct captivating product demos, highlighting ProfitSword’s unique value proposition for potential clients. 

Cultivate strong relationships with key stakeholders, driving revenue growth and expanding Actabl’s market presence.

Worked closely with internal teams, to tailor sales strategies to meet client needs effectively.

Delivered $1.5 million in net new revenues.

Business Development Executive

Bunkhouse

Manage top-producing accounts across Corporate, Group, & Travel markets, exceeding goals by 130% in 2021 and 140% in 2022.

Develop strategies to exceed revenue goals, including Covid rebooking policies, tiered pricing, dynamic discount structures, and targeted prospecting.

Integrate new CRMs (Delphi, Salesforce & TripleSeat) with PMS and serve as a system administrator.

Develop yearly forecast and budget across all markets. 

Assist with hiring, training, onboarding, and incentive structure creation.

Senior Account Manager

The Carpenter Hotel

Reignite revenue following COVID closures by developing a corporate sales strategy and growing group business.

Design and develop 2021 rate proposals and contracts.

Manage RFPs & implement CTM and Consortia programs.

Devise sales training program for junior team members.

Create forecasts, sales reports, and expense reports to present to senior management.

Define the 2021 sales cycle, budget, and commission.

Create presentations for the hotel’s products and services

Senior Sales Manager

GrandLife Hotels

Proactively network, cold call, and upsell accounts to increase revenue by $350,000.00 for group business in the last 12 months. 

Personally exceeded quarterly sales targets by at least 120 %, contributing to overall revenue growth of $600,00.00 year over year. 

Research, identify and present reports on market shifts and industry impacts to team and senior leadership. 

Manage company's largest group, corporate and outside accounts including Google, Palantir Samsung, Fast Retailing and Goldman Sachs to ensure satisfaction and growth. 

Create forecasts, sales reports, and expense reports to present to senior management.

Designate team territories and sales goals based on analysis of market trends and opportunities.

Establish training programs and SOPs for customer-centric procedures such as site tours, office visits, and proposals.

Account Manager

The Standard, High Line

Exceeded quarterly goals by 150% each quarter for 2 consecutive years.

Managed 15+ key accounts with a focus on building long-lasting relationships. 

Assess and inform team and senior management on market shifts providing analysis on expected industry and business.

Established Training Programs for sales representatives for reporting, prospecting and sales calls.

Developed personalized promotional materials to drive business and surpass goals during slower travel seasons. 

Devised Trade Show sales and marketing strategy, leading to yearly onboarding of new customers.

Supported the Sales Director and Global Management team’s administrative needs from travel bookings, to event planning, and calendar management.

The Standard Hotels

Analyzed weekly, quarterly & yearly goals to determine potential gaps and develop a strategy to meet budgets.

Swiftly and effectively resolved guest issues to guarantee satisfaction and loyalty. 

Coordinated 24/7 staffing levels, monitored payroll and worked with HR on reviews and incentives.

Trained new employees to ensure adherence to policies, operational procedures, and company-wide standards.

Updated the company CRM and reservation systems, acting as admin for Cendyn, Salesforce, Laynon and Opera.

Collaborated with the sales and marketing team to ensure compliance and consistent customer service.

Reservations Manager / Assistant Revenue Manager

Chambers Hotel

Worked as key support for sales and operations while interfacing with clients to help the team consistently exceed revenue goals. 

Communicated directly with guests including VIP clients to implement special requests, showcase amenities, and guarantee a seamless experience. 

Researched and booked travel arrangements to include hotels, airline tickets, and ground transportation while managing executive calendars, and itineraries.

Proofread and edited proposals, presentations, sales reports and contracts to ensure accuracy and compliance with brand guidelines. 

Ensured all sales-related technology and equipment were in working order and that adequate marketing materials were readily available.

Processed billing for payment authorizations using billing system.

Coordinated conference and meeting space allocation for internal events.

Sales Coordinator

With over ten years of experience in the hospitality industry, I am a Business Development Executive at Actabl, a company that helps hospitality businesses optimize their revenue channels and enhance their customer relationships. I am passionate about creating value for my clients and partners and delivering results that exceed their expectations.

My professional expertise lies in prospecting new business, expanding existing accounts, and optimizing revenue streams through comprehensive market analysis, persuasive communication, and tailored proposals. Over the past five years (2020-2024), I've successfully managed high-performing accounts across corporate, group, and travel sectors, consistently exceeding targets by an average of 115%.

I have also spearheaded the integration and administration of new CRM systems, crafted effective sales strategies, and developed comprehensive training programs. My ability to create detailed forecasts and actionable reports for senior management has been instrumental in driving growth and operational excellence.

In addition to my core hospitality competencies, I have earned certifications in video production, editing, and strategic thinking. These skills have further enriched my expertise, allowing me to navigate and excel in the ever-evolving hospitality landscape. I am passionate about collaborating with colleagues, managers, and creative professionals and am always eager for opportunities to connect and exchange ideas.

Cory Robin

Optii

With 15+ years in global hospitality and tech, I spearhead Optii’s international growth by helping hotels globally streamline operations, boost productivity, and elevate guest experiences. From boutique properties to global brands, I work with leaders to unlock the full potential of their teams and assets through data-driven, AI-powered solutions.

Head of International Business

Senior Director of Sales - LATAM

ALICE - Hospitality Operations Platform

Senior Director of International Sales

ALICE offers a platform of solutions for the hotelier that creates a unified hospitality experience, fostering meaningful relationships with guests and connecting departments across the hotel. ALICE aligns staff for greater Guest Satisfaction and Operational Excellence.

With one connected hospitality operations suite, hotel staff interact with the guest and each other with ease. Managers can see deep into the core of the hotel operations, diagnose, and resolve the root cause of snafus, areas of friction, organizational ailments, and system disorders.

My current position focuses on maximizing ALICE's presence in the Caribbean & Latin America as well as providing all support and know-how required to ensure best results to our clients.

Director of Sales - LATAM 

Booking.com

Booking.com B.V., part of Booking Holdings Inc. (Nasdaq: BKNG), owns and operates Booking.com™, the world leader in booking accommodation online. 

Main Responsibilities:

- Manage direct Commercial relationship with Property Management and Vacation Rental companies in Caribbean and Central America.
- Participate, Organize and coordinate Tourist Trade Fair visits related to Vacation Rental market space
- Support Booking.com BV with facilitating New Partnership and new contracts with Vacation Rental owners or companies for distribution on Booking.com website and affiliates.
- Promote the Booking.com BV Brand name and its online reservation services to Vacation Rentals Partners.
- Support Booking.com BV’s-strategy for Booking Home Partners availability and supply within the Region.
- Visit and contact the important Multi Property Partners in the Caribbean & Central America.

Vacation Rentals Partner Manager - LATAM

Responsible for Account Management of over 400+ accommodation partnerships located in Barbados, Sint Maarten, Haiti and Anguilla. 
This includes creating long term relationships with current portfolio of accommodations, acting as overall business development consultant for the hotel manager/owner, identifying new revenue opportunities, analyzing overall monthly hotel performance and provide summary report with recommendations to improve long term strategies. 
I am also responsible for the acquisition of new properties, performing market visits, inform and advise accommodations on allotment, availability and supply, conducting rate checks and competitor checks, providing training, participating in workshops, organizing and coordinating Tourist Trade Fair visits to liaise with partners; As well as, improving hotel availability and supply in order to meet the demands of the visitors on the Booking.com website.

Hotels Account Manager - Caribbean 

Microsoft

Identifies market potential by qualifying accounts.
 Initiates sales process by scheduling calls; making initial presentation; understanding account requirements.
 Creates sales by building rapport with potential & existing accounts; explaining product and service capabilities; overcoming objections.
 Expands sales in existing accounts by introducing new products and services;
 Contributes information to market strategy by monitoring competitive products and reactions from accounts.
 Recommends new products and services by evaluating current product results; identifying needs to be filled.
 Updates job knowledge by participating in educational opportunities.
 make a minimum of 60 out bound calls a day
 heavy cold calling and follow up calls to existing customers via phone or email cross-sell and up-sell
 Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports

Inside Sales Account Manager - Caribbean 

Match.com

	Confer with customers by telephone to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints. 
	Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Customer Care Executive

• Generating and qualifying leads through cold calling 

• Managing leads by tracking and following up on them 

• Conducting sales presentations and product demos via the phone and internet 

• Closing sales and meeting monthly sales goals in accordance with development plan. 

• Producing activity reports 

• Attending tradeshows and conferences 

• Working with Affiliate Sales to cross generate leads

Telesales Representative

With over 10 years of experience in hospitality technology, I am a passionate and results-oriented sales leader who helps hotels streamline operations and reduce costs with intuitive and powerful solutions. I currently serve as the Sr. Director of Sales for Optii, a hotel operations platform that optimizes labor, improves guest satisfaction, and empowers teams across housekeeping, service delivery, communication, and maintenance.

In my role, I am responsible for expanding Optii's presence and revenue in Latin America and Florida, a fast-growing and competitive market. I leverage my strong network and relationships with hotel owners, managers, and operators, as well as my expertise in software licensing, SaaS, and OTAs, to identify and close opportunities, negotiate contracts, and provide exceptional customer service. I also collaborate with Optii's product, marketing, and support teams to provide feedback, insights, and solutions that meet the evolving needs and challenges of the hospitality industry.

taplio

The Battle

Cory Robin

Carlo Chancelien

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