Helping DTC Brands Drive Predictable, Profitable Growth 📧 | Over $115M in Email Revenue For Clients | DM me ‘EMAIL’ to chat

Building Kensington Media House: a leading Retention Marketing Agency for DTC brands.

→ Top Klaviyo & Omnisend partner
→ Over $300M generated for clients
→ Worked with over 130 brands since we launched

If you want to learn more about how we can do this for your DTC store, book an introductory meeting with myself below where I'll share exactly how we produce the results that we do whilst building out a roadmap custom to your business on how you can do exactly the same:

https://calendly.com/d/yxt-prp-tgw

We are also always hiring and looking for best-in-class talent. Check out our open roles and how to apply here: https://www.kensingtonmediahouse.com/careers

Or, connect with us on YouTube!
https://youtube.com/@kensingtonmediahouse

Conor Sunderland

Rhode needs to fire their marketing team

(Here's the email that proves it)

I got an email from Rhode by Hailey Bieber and it's a masterclass in what NOT to do.

Here's what's wrong:

The logo takes up half the screen, pushing content way below the fold. The hero image is massive but has no CTA button. The copy is hard to read. Then there's this messy grid that looks like a chaotic Instagram feed.

It's visually confusing and kills conversions.

So we redesigned it.

Our version:

→ Smaller logo (people know who you are)

→ Text on hero image with a clear CTA

→ Clean grid section that actually makes sense

→ Big, obvious CTA at the bottom

This isn't about being mean to Rhode. It's about the fact that even massive brands with huge budgets get email design completely wrong.

And if they're losing money on bad emails, smaller brands definitely are.

Design matters. Every pixel above the fold matters. Every CTA matters.

Want to see the before/after? Check the images below.

#DTC #emailmarketing #ecommerce

ALWAYS HIRING: Check My About Section | Helping DTC Brands Drive Predictable, Profitable Growth 📧 | Over $300M in Email Revenue For Clients | DM me ‘EMAIL’ to chat

Hot take: Your inability to switch off is killing your business growth.

Here's why:

When you can work from anywhere, work follows you everywhere.

You default to "doing" because productivity content has convinced you that's the only way forward.

But here's what nobody tells you...

Your brain has two networks:

Task Positive Network → Focused work, execution, grinding

Default Mode Network → Ambient thought, big picture insights

Everyone optimizes the first. Almost nobody optimizes the second.

The Default Mode Network is where the 10x insights come from.

Not the 1% improvements. The massive leaps.

I just took a week off skiing with my family.

Came back with clarity on a new marketing channel that's going to transform our business.

Last time I did this properly? I decided to go all-in on partnerships.

That decision sent us 8 clients in a few months.

These aren't insights you get while checking Slack at 11pm.

They come when you give your brain space to breathe.

Here's the trick if you have productivity guilt:

Tell yourself this IS the most productive thing you can do.

Because it is.

Your monkey brain will relax and the insights will come.

Just made a $25k photo shoot quality image for Stanley using ChatGPT

(In about 2 minutes)

Stanley does tons of product mockups but needed fresh lifestyle imagery.

Instead of hiring photographers and models, we used this ChatGPT hack:

Step 1: Find a brand with incredible product imagery (we used Grüns)

Step 2: Upload their image to ChatGPT and ask it to describe the image and create a detailed prompt

This is the secret. You need AI to analyze the image first so you can guarantee consistency across outputs. This is how you get the AI to actually understand what you want.

Step 3: Upload your product mockup (Stanley tumbler)

Step 4: Use that prompt from step 2 with your product

Result? Professional-grade lifestyle imagery that looks like it came from a $25k shoot.

The image quality is insane. You'd never know it was AI-generated.

This changes everything for DTC brands on tight budgets. You can now create dozens of lifestyle shots without booking studios, hiring models, or waiting weeks for deliverables.

The future of content creation is here and it costs basically nothing.

Have you tried AI image generation for your brand yet?

O'Neills needs a new email marketing team…

Here’s why:

Here's what we fixed:

Their original email buried the CTA, had a tiny headline, and the product section looked cluttered.

Zero social proof. Nothing that screamed "we're a major brand."

Our redesign:

↳ CTA above the fold where people can actually see it

↳ Headline 3x bigger and impossible to miss

↳ Clean, minimal product section

↳ Trustpilot reviews prominently displayed

↳ Final CTA at the bottom to catch scrollers

Now it looks like the high-status brand they actually are.

Your email design is your silent salesperson.

If it looks amateur, people assume your brand is amateur.

Even if you're doing millions in revenue.

Make sure your emails match the quality of your product.

#DTC #emailmarketing #ecommerce

This one word crushes it in our emails every single time

(It's a psychological trick for social proof)

The word: **Approved**

Instead of "What Our Customers Are Saying" (boring, overused, nobody cares)

We use:

→ Customer Approved

→ Community Approved

→ Airport Approved (for travel/lifestyle products)

Why does this work?

1. It's quick and punchy
2. It signals bestseller status (mimetic desire kicks in)
3. It implies social proof without being preachy
4. People think "if others approved it, I probably will too"

We've tested this across dozens of campaigns and it consistently outperforms traditional social proof headers.

The best part? It feels natural, not salesy.

Try swapping your next "customer testimonial" section with "[Situation] Approved" and watch your click rates jump.

What's your go-to social proof tactic?

#DTC #emailmarketing #ecommerce

You don't need to be a great writer to print money with emails.

You just need to understand these 6 psychological principles:

1. Reciprocity

Send genuinely useful content. Product education, community highlights, quiz emails, industry myth-busting.

Give value first. Sales become easier.

2. Commitment & Consistency

Split your flows by behavior. New customer vs returning customer. Browser vs cart abandoner.

One client uses a special email for people who click but don't buy, showing third-party lab results. Converts skeptics into buyers.

3. Social Proof

Show off reviews everywhere. The uglier and more authentic, the better they perform.

Real customer photos beat studio shots every time.

4. Authority

Trustpilot badges. Press mentions. Doctor endorsements if you have them.

Stack your credibility where people can see it.

5. Liking

Send from a person, not just your brand name.

We changed one client's sender from "[Brand Name]" to "Lawrence from [Brand Name]"

Open rates jumped from 60% to 73% overnight.

People buy from people.

6. Scarcity

Use real scarcity. Countdown timers, actual stock numbers.

It's insanely powerful but don't abuse it. Stay ethical.

These principles have generated over $110M for our clients.

Master them and your copywriting skills become less important.

#DTC #emailmarketing #ecommerce

6 Psychological Principles

You're wasting money on SMS marketing

(And your provider won't tell you)

We just ran a split test for a client's product launch.

SMS version: $7,950 revenue, 3.32% click rate

MMS version: Worse performance, 5x the cost

Let that sink in.

The expensive option with images performed WORSE and cost 5x more per message.

Here's what's happening:

SMS providers push MMS hard because they make more money. Agencies recommend it because it sounds sophisticated.

But the data doesn't lie.

People don't want mini billboards in their text messages. They want quick, scannable info they can act on immediately.

MMS loads slower, gets cut off on older phones, and frankly just feels like you're trying too hard.

Stop burning money on MMS just because someone told you it's "best practice"

Test it yourself. You'll be shocked.

Your SMS provider isn't telling you this. Neither will most agencies.

But your bank account will thank you when you switch back to plain SMS.

Have you tested SMS vs MMS? Drop your results below.

#DTC #emailmarketing #ecommerce

2 stupidly simple subject line hacks that blow up email revenue

(We've tested these across 70+ brands)

Most people overthink subject lines.

They spend 20 minutes crafting the perfect clever line that nobody opens.

Here's what actually works:

Hack #1: ALL CAPS subject lines

Sounds aggressive, right? But the data doesn't lie.

We ran a quick test on a welcome email for one of our clients.

Original subject line: 65.6% open rate

ALL CAPS version: 71.49% open rate

Same email. Same audience. Just uppercase letters.

The winning variation did $22,174 in revenue.

Hack #2: Use prefixes

RE:, JUST IN:, INSIDE:, FYI:

These work because they hijack pattern recognition in the inbox.

One client tested an ALL CAPS prefix vs lowercase:
↳ ALL CAPS PREFIX: 51.85% open rate
↳ lowercase prefix: 48% open rate

Another client saw even crazier results:
↳ With prefix: 87% open rate
↳ Without prefix: 66% open rate

That's a 21 percentage point jump from adding two words.

Stop trying to be clever with subject lines.

Start using what actually gets emails opened.

Sometimes the simplest tactics print the most money.

#DTC #emailmarketing #ecommerce

Vivobarefoot needs a new marketing team...

They're a €50M+ brand... but their emails look like a startup's.

Here's what we found (and fixed):

Their sale email had a massive hero image that pushed everything below the fold.

No CTA visible when you opened it. No social proof. No trust signals.

You'd think they were bootstrapping from a bedroom.

So we redesigned it:

↳ Added Trustpilot reviews front and center

↳ Put a clear CTA above the fold

↳ Made the headline actually readable (it was tiny before)

↳ Showed off their authority

The result? An email that would absolutely crush their original.

The lesson here is simple:

Your brand might be doing 8 figures, but if your emails look amateur, you're leaving serious money on the table.

Every email should make you look like the established brand you are.

#DTC #emailmarketing #ecommerce

Gymshark needs a new marketing team.

(Or at least their email designer does)

We redesigned one of their emails to show what's possible.

The changes:

↳ CTA moved above the fold
↳ Headline clarity improved massively
↳ Created contrast between sections for easier scanning
↳ Added social proof throughout

The difference is night and day.

What do you think of the redesign?

#DTC #emailmarketing #ecommerce

taplio

The Battle

Conor Sunderland

Kundan Raj

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taplio

The Battle

Conor Sunderland

Kundan Raj

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Conor Sunderland's LinkedIn Performance

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