BrightLocal 🇺🇦

Customer Acquisition + Sales

Natures Alix

CEO/Founder

Aura & Arc 

As the Director and Founder of a luxury handblown glass jewellery business, I spearheaded the creation of limited edition collections in collaboration with talented artists from the USA and UK. My role involved managing global operations, establishing partnerships, and implementing marketing strategies to elevate brand visibility and drive sales.

Director / Founder

Biamp

Inside Sales Account Manager

Working with multiple small businesses and brands - working on their social media growth, content marketing, SEO, PPC, marketing strategy, content strategy, campaign management, copywriting, content creation and everything in between!

Freelance Marketing & Social Media Consultant

SEBS IT

Business development, new business and everything marketing, social media, content creation & copy & technical IT/Cyber Security

Senior Manager Marketing Business Development

Informer

Informer provides the unique benefits of combining live asset discovery, vulnerability scanning, and expert penetration testing in a single SaaS Attack Surface Management platform. We help organizations all over the world gain complete visibility of their evolving external attack surface, providing business-critical insights that empower them to fortify and scale their security program. This includes lead generation from scratch as we use 0 inbound currently. During this role I have built the sales process and workflow for 2 different products – one service, one SaaS. Social marketing has also become an integral part of my job role.

Business development at Informer – Cyber Security
· Outbound prospecting via cold calling, email and LinkedIn
· Networking with clients and industry leaders
· Delivering sales targets on service and SaaS
· Social media marketing
· Live demo’s
· Booking meetings
· Account management
· Managing partnerships and resellers
· Creating workflows
· Creating sales process
· CRM management
· Marketing collateral creation and copywriting
· LinkedIn training for other members of the team
· Attending events & client conferences
· Building training documentation for new recruits
· Extensive training within the Cyber industry and personal development
· Started to retrain in Python

Senior Business Development Manager

Learning People Global

Consulting with clients regarding their career in technology, whether development, cyber security or data science etc.
Building relationships with students and working on a 121 basis with them throughout their transition from current career to one in IT.
Consistently exceeding targets and a track record of high student success.
Personal and intricate consultations with a bespoke plan for their future career path for every student of mine.

Team Sales Manager : Software development, IT & Technology

Team Leader: Digital marketing & Software development

Senior Consultant in Digital marketing

Red7

Building relationships with clients and nurturing them throughout the full process. Targeted monthly on a revenue of 60k with the average booking being 2.5k 
Consistently exceeding targets every month.
My role is a full 360 sales cycle - I am the client's first point of contact.I                                                                                                                                                                                                                                                                                                                                                                                                                                                     managing bookings pre-travel to post travel. It consists of a  6-8 week sales cycle with own desk managment.
B2B - liaising with suppliers and getting through gatekeepers in order to create new relationships and on-going new business.

Sales and Account Manager

Turtle Bay Restaurants

Assistant manager - Deputy Manager

𝐈 𝐨𝐟𝐟𝐞𝐫 𝐚 𝐟𝐫𝐞𝐞 𝐜𝐲𝐛𝐞𝐫 𝐚𝐬𝐬𝐞𝐬𝐬𝐦𝐞𝐧𝐭 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 | IT Services & IT Support for your business | 𝐂𝐲𝐛𝐞𝐫 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐧𝐭 ✨ 𝐂𝐲𝐛𝐞𝐫 𝐆𝐞𝐞𝐤 | Women in Tech Advocate |

Sales | Business Development | Marketing 

Driven by a passion for building brands and developing strategies, I thrive in dynamic environments where I can leverage my skills to grow businesses and form effective processes. With a solid foundation in IT and cybersecurity, I've recently ventured into the AV industry, embracing new challenges and opportunities.

As a #neurodiverse professional with #ADHD, I bring a unique perspective to problem-solving and innovation. My extensive experience in consultancy-based solution sales spans both B2C and B2B, allowing me to navigate complex sales landscapes and deliver high-value solutions to enterprise clients.

📈 Core Skills:

-Customer Success, Account management & Relationship Building
-Account growth and increased ROI
-New Business Development, Networking strategy & Partnerships
-Financial Acumen: Budgets, P&L, and Account Management
-Digital Marketing & Social Media Strategy
-Technical Proficiency: HTML, CSS, JavaScript, Bootstrap, Python

💡 I'm a lifelong learner and course enthusiast, currently studying:

-Python Programming (Basic)
-CompTIA Network+ and Security+
-Plant Medicine diploma
-Glass Blowing - On-going hobby 


🎓 Qualifications:

-Plant Medicine Expert
-Cybersecurity (ISC2)
-Digital Marketing (Level 5)
-Front-End Development (MTA)
-E-commerce Strategy
-Social Media Marketing diploma (Level 5)
-Hospitality Management
-First Aid Trained

Connie H Ⓥ

Serviceberry Technologies

> Worked in a client-facing role to understand operational needs and suggest solutions accordingly.
> Ensured all engagements were delivered to a high standard and identified opportunities to enhance the overall client experience and ensure satisfaction.
> Experienced in the development of the ServiceNow Platform and collaboration with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow.
> Worked with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, Script Includes, Background Scripts, ACL’s, System Properties and Reports to customize the instance as per business needs.
> Created and customized complex workflows and custom workflow activities and managed business needs and handle background work through schedule jobs.
> Worked on integrations of Incident and Vulnerability Response (VR) with third-party tools to improve the incident and vulnerability response management for our clients.
> Utilized understanding of NPM, NCM and NTA to manage, monitor and analyze network flow data from various devices to identify bandwidth usage within the client’s network infrastructure.
> Employed proficiency in Server & Application Monitor (SAM) to manage and monitor system servers and applications, providing a complete view of the client’s environment and significantly improving their monitoring posture.
> Configured and worked on Solarwinds High Availability product offering and Centralized Upgrade to minimize the downtime of the client monitoring environment during any major activity.

Senior Consultant

Agilisys

> Respond to client cases by researching, reading, and applying critical thinking in attempts to resolve customer problems. 
> Apply various troubleshooting methods to track down complex technical problems.
> Create and update documentation/procedures for Client Services.
> Conduct client meetings and serve as a point of escalation.
> Provide written communications to clients on status of services and/or service disruptions.
> Analyze, monitor, and implement service improvements based on service trends.
> Implement, monitor, and improve processes with the client and our internal efficiencies.
> Identify product and service offering opportunities and recommend new product offerings.
> Plan and prioritize team’s daily activities.
> Identify training opportunities for the Service Support and Operations Team.
> Monitor daily ticket queue and manage assigned tickets to ensure quality of service.
> Ensure team is updating and following all standard operating procedures.
> Assist the team in making sure incident tickets are escalated properly.

Shift Lead

> Planning and deploying Monitoring Solutions for the Client's infrastructure and anticipate client's scalability needs.
> Assist clients in network audits, data analysis, performance analysis and assessments to determine overall areas for improvement by creating or modifying customized reports.
> Review, update, and create network monitoring policies and procedural documentation.
> Lead the operations centre team members and ensure that compliance is met and all daily activities are completed.
> Supervised the operations centre team to ensure compliance with company policies and procedures are met.
> Liaised and facilitated transfer of information between UK and India.
> Reviewed the operations centre processes and identified areas of improvement. Coordinated with the other team leaders and sent feedback to the operations centre manager for review.
> Oversaw monthly report generation and distribution of the clients’ infrastructure.
> Responsible for training of new recruits.

Senior Network Engineer

> Monitored and performed Level 1 Troubleshooting of issues related to the monitored elements present in the Clients’ Infrastructure.
> Handled client escalations with 0% errors for all the monitored elements based on escalation documents and within the established Service Level Agreements.
> Ensured prompt resolution of network outages to minimize its impact on business with the help of my team and the Sr. Management.
> Generated reports with specific incident reports for all the monitored elements from all the monitoring tools on day-to-day basis.
> Adapted and adhered to revised professional standards and processes to ensure consistency and common practice for all NOC monitoring / escalations.

Network Engineer

Senior Consultant | Learner | Solving problems one day at a time.

As a dedicated and experienced professional in the IT industry, I have a track record of success in various roles. 

As a Senior Consultant, I have also worked in a client-facing role to understand operational needs and suggest solutions, delivered high-quality engagements and identified opportunities to enhance the overall client experience. 

My expertise in implementing Network Performance Monitor (NPM) and Network Configuration Manager (NCM) in Solarwinds has resulted in improved network performance for my clients. Additionally, I have employed my proficiency in Server & Application Monitor (SAM) to manage and monitor system servers and applications, providing a complete view of the client’s environment and significantly improving their monitoring posture.

 My experience in the development of the ServiceNow Platform and collaboration with process owners and business stakeholders has enabled me to translate business requirements into functional requirements within ServiceNow.  

In my role as Shift Lead, I have successfully resolved complex technical problems and implemented service improvements based on service trends. My ability to plan and prioritize my team’s daily activities has resulted in improved efficiency and client satisfaction.

As a Senior NOC Engineer, I have anticipated my clients’ scalability needs and deployed Monitoring Solutions for their infrastructure. My leadership of the operations centre team has ensured compliance and completion of all daily activities.

In my role as a NOC Engineer, I have demonstrated a strong ability to handle client escalations with 0% errors for all monitored elements within established Service Level Agreements. My prompt resolution of network outages has minimized their impact on business.

Overall, my experience across various roles has resulted in enhanced client satisfaction, and efficient team management.

taplio

The Battle

Connie H Ⓥ

Sandesh Islur

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