Umbral AI

Freelancer - AI Agents, Chatbots, & Automations

Calculated Investor

-Invest in passive opportunities as a Limited Partner in Real Estate Syndications.  
-Main focus is large multifamily in emerging markets.

Real Estate Investor

Norfolk Naval Shipyard

- Developed test procedures and processes to be executed by other test engineers on waterfront projects.  
- Adhered to strict technical standards and guidelines in order to generate accurate and adequate test procedures.
- Performed audits on in-progress and completed procedures to ensure technical and administrative accuracy.   
- Utilized mapping and spreadsheet tools to track and update hundreds of procedures and thousands of work instructions.

Test Development/Audit Engineer

- Managed the tasking of 4-6 test engineers per shift 
- Liaison between deck plate activities and project team priorities
- Briefed complex procedures and system status to senior shipboard Navy personnel

Lead Test Engineer

- Performed on site testing of mechanical, electrical, and structural systems onboard US Naval Vessels.   
- Executed complex testing procedures between multiple interdependent systems.  
- Coordinated tasking with several department agencies.  
- Used creative problem solving techniques and troubleshooting methods to determine component failures.

Test Engineer

I invest $50,000 into passive real estate deals | Helping investors feel confident and comfortable investing in real estate

Websites alone aren't going to cut it anymore. 

You need an AI boost. 

Let's extend the functionality of your website and build an AI Assistant Chatbot to give your potential customers exactly what they want. 

We specialize in AI Assistants, Chatbots, and AI Automations through a software platform called Voiceflow. 

Our assistants perform a variety of tasks, including:
- answer FAQs
- increase conversions / lead generation
- improve customer service scores
- set appointments
- give product recommendations

Tools that I use:

-VoiceFlow
-OpenAI Assistants API / ChatGPT
-N8N / Make / Zapier
-WordPress / Webflow / SquareSpace / Wix
-LLMs

Feel free to check out my website & youtube channel for examples of my work:

Website:
https://umbral.ai

Youtube:
https://youtube.com/@Umbral-AI

Conner Burton

You've got a voice agent with hundreds of knowledge base documents. 

Your content team updates them constantly. 

But every change means manually uploading files, 

Clicking through the UI, managing documents one at a time.

That doesn't scale nor is it efficient. 

What if those documents could sync automatically? What if your agent's knowledge base stayed current without any manual intervention?

This is exactly what I built and just documented in a new video. 

The solution combines the ElevenLabs API with n8n to watch a Google Drive folder, detect file changes, and automatically update your voice agent's knowledge base in real time.

Here's how it works:
- Google Drive folder triggers → file changes detected
- New documents get uploaded to 11 Labs knowledge store
- Updated documents delete the old version and upload the new one
- Agent configuration patches automatically to include everything
- Content team edits docs once, agents stay current forever

You can run the workflow as frequent as makes sense for the use case. 

The API documentation makes this possible, but it requires understanding the full flow: 

fetch agent config → extract existing documents → upload new ones → patch the entire agent with the updated array.

Once this is running, you stop living in the UI and start thinking about your knowledge base as a system. Your content lives in one place (Google Drive, Notion, DB, whatever), and your agents pull from it automatically.

This is the difference between building pilots and building products at scale.

Check the video in the comments below for the full walkthrough.

Happy Building!

U.S. Bank

Sept 2017-Present:  Support a nationwide customer service team for payment operations.  Partner with Treasury Management Consultants, Product, Technical Support and Development to ensure a seamless experience for employees and customers alike. Manage and take balanced risks. Engage and develop talent while supporting diversity and inclusion.
Jan 2010-Sep 2017:  Led a 24 x 7 site operation of 4 directs and 150 indirects. Ensured efficiency and service quality for corporate customers.

VP of Operations, Customer Experience Manager

Simply put, I am a seeker and a connector - a problem solver!!

Corporate translation -> I am an accomplished and goal-oriented professional, with a passion for driving results. Highly skilled at managing complex portfolios of relationships, and delivering outstanding client service to businesses and communities; strong organizational and communication skills. Demonstrated track record of improving risk management, quality, reducing expenses, while maintaining customer satisfaction. Solid Commercial Banking skills in directing cross-functional teams toward company and individual goals. Strong analytical skills to identify issues that impede successful implementation of strategic business initiatives.

taplio

The Battle

Conner Burton

💜Karen Kruse💜

Followers

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Performance ScoreConner Burton's LinkedIn Performance

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taplio

The Battle

Conner Burton

💜Karen Kruse💜

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Conner Burton's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreConner Burton's LinkedIn Performance