Colton Kaplan

Host of Change with Colton🎙 Podcast | Operations | Strategy | Lean Six Sigma | Supply Chain | Eliminating loneliness on the founder journey | Growing Founder Social Club Community

I am the founder of Founder Social Club, a community built to eliminate loneliness for founders by bringing them together with mentors, investors, and peers through intentional events, content, and conversation.

Over the past year, I have hosted 60 plus events and grown the community to over 26k founders, investors, and operators.

Founder Social Club is focused on signal over noise, real relationships, and creating environments where trust and long term thinking can compound.

I also host the Founder Social Club Podcast, where I sit down with founders and operators to talk candidly about product, growth, hiring, fundraising, failure, and what it actually takes to build.

My background spans operations, supply chain, and scaling teams at high velocity. I previously helped launch next generation automated fulfillment centers at Walmart eCommerce and have worked closely with cross functional teams to drive execution at scale.

Today, my focus is on building Founder Social Club into a multi city ecosystem across events, media, and membership while partnering with aligned sponsors and investors who care about founders and long term impact.

Always open to thoughtful conversations and partnerships.

In my free time, I enjoy reading, listening to podcasts, spending time with my wife, and playing with my Shih Tzu Mila.

Founder and Product Manager

• Developed UI/UX interface and integrated software automating and optimizing efficiency for the customer
• Created process flow and built product roadmap launching 5 products in six months increasing revenue by 50%
• Identified pain points of target market, conducted market research and launched MVP going from 0 to 1
• Implemented agile and scrum methodologies executing sprints resulting in 30% response rate for outreach
• Prioritizing tasks of managing CRM, sales cycle, product marketing, and product and business development
• Executed data-driven analysis of competitor landscape resulting in iterating pricing models and monetization strategies

Founder Social Club is landing in NYC this week!! 

Excited to co-host CTRL Room, a private evening bringing together founders, investors, and creators on Jan.30.

Really grateful to be building this with Leave Normal Behind (Rob Fajardo & Raquel Fajardo), Cliqk (ilias anwar, Rohan Gurram, & team), The AI Collective (AJ Green & Catherine McMillan), and the Lawrence Food Group. 

Could not ask for a better group of people to bring this to life.

NYC see you soon.  👀

#FSC #CTRLROOM

Podcast Host 🎙️| Founder Social Club | Eliminating loneliness for founders | VC Scout @ Headline

I’m excited to invite you to the AI NeoRenaissance Festival - a unique day-to-night experience during JP Morgan Week.

This is a festival, not a conference, built around something we care deeply about at Founder Social Club: putting the right people in the same room.

Founders, investors, and operators building AI for humanity will gather for an immersive experience centered on real conversation, thoughtful curation, and long-term collaboration.

✨ No panels. No pitches.
 🤝 Built for participation, not spectatorship
 🌍 World-class voices across AGI, future medicine, regenerative planet, HumanTech, and new venture models
 🤖 Iconic humanoid robots, including a 3-foot-tall child learning robot
 🌙 A night festival where music, movement, and technology blur the line between human and machine

If you’re curious about where AI, human values, and capital are actually converging - not on stage, but in the room - this is a space worth being part of.

Excited to support the AI NeoRenaissance Festival as a community ally of Light Dao (lRuby Yeh) and help bring founders, investors, and long-term thinkers together.

Get 10% off with the RSVP links in the comments.

#AI #LightDao #JPMorganWeek #Robots #TheFuture

Don't tell investors what they want to hear.⁣
⁣
Ben Horowitz was right - it's a bad idea.⁣
⁣
Be honest, transparent, have open dialogue.⁣
⁣
Your interests are aligned. They're on your team.⁣
⁣
If it works out, everyone wins.⁣

Artin Bogdanov, CEO @ SUN
⁣
#fundraising #startups #fsc #podcast

If you are a founder, you have to check out Metal. 

Use the link below. 👇 

#startup #founders #fundraising

👉 Accessing top-tier VCs without ever emailing VCs -- 

While raising $120m for my first startup, I realised that warm introductions from people I knew was the best way to get introduced to investors. As a first-time founder, I had a limited network, and had to jump through many hoops to figure out who could make intros to specific investors.

With Metal, we have solved this entirely -- users can connect their connections data and immediately see who they know that raised from a given investor. 🚀

Building and hiring in SF?

We are hosting a Tech Hiring Showcase on Feb 19.

Limited company spots. DM me or comment “HIRING”.

#SF #techcareershowcase #startups #hiring

If you're a new grad or job seeker looking for your next opportunity I'm inviting you to my next hiring event!

A key element to landing your next job is being at the right place at the right time.

Sure there are other factors like your resume, interview skills and even the job market. 

But how can you stand a chance if you don't even know where to look and there seems to be a shortage of jobs?

That's why I'm creating more physical spaces that focus on helping talent discover the possibilities.

I'm teaming up with Founder Social Club, Colton Kaplan and Mentra Steph Minaya to create more new spaces in San Francisco for job seekers to discover what's next at our Tech Hiring Showcases (previously startup job fairs).

Companies pitch what they're working on and what they're hiring for, followed by open conversations. Simple.

📢 Startups: If you're hiring and want to meet the best talent in SF shoot me a DM.

Funny plug that back in 2016 I was a job seeker at hiring events just like this I always enjoyed the open conversations. It made the whole process more human. 

Now I get to host my own to help job seekers. Full circle.

When: February 19th
Time: 3pm - 7:30pm
Where: Secret Location
Who: New grads, job seekers (engineers, designers, GTM, product, 

🔗 𝐖𝐚𝐧𝐭 𝐚𝐜𝐜𝐞𝐬𝐬?
✅ Like + share this post (spread the word!)
✅ Check the comments for the RSVP link (early bird spots are limited!)

Companies dropping soon!

Tag a job seeker who should come through! Let’s make hiring—and getting hired—human again.

Jacob Kissam🟡

Point C

System Administrator For Customer Driven Products

General Dynamics Information Technology

Assessed contact center agent interactions across multiple channels, including voice, messaging, and email, ensuring consistent quality and customer satisfaction.
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Evaluated agent-customer interactions using quality evaluation tools, providing detailed context and rationale for performance ratings.
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Delivered comprehensive written feedback to agents, guiding them toward relevant reference materials to enhance their performance.
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Reviewed and addressed score disputes, utilizing feedback to drive continuous personal and team improvement.
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Participated in calibration and joint monitoring sessions, ensuring alignment with established scoring standards and best practices.
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Identified and communicated emerging call trends to QA leadership and call center management, contributing to informed decision-making and strategy development.

Senior Quality Assurance Analyst

Xplorie

Monitored and evaluated call center agents, ensuring adherence to scorecards, accuracy standards, and KPIs; managed a team of 11 agents, providing targeted coaching and feedback to consistently achieve 95-100% quality scores.
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Developed and delivered training materials and presentations, enhancing agent performance and awareness of trending topics.
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Implemented and refined escalation processes, improving response and resolution times, while effectively managing escalated guest cases to reduce potential financial losses.
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Audited calls for accuracy across all activity providers, ensuring consistent quality; collaborated with the Team Lead to drive performance improvements.
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Trained new hires during the Nesting Period, achieving an 85% or higher positive score and facilitating a smooth transition to full production.

Quality Assurance & Audit Specialist

JPMorgan Chase & Co.

Negotiated payment plans, settlements, and balance liquidation strategies, effectively managing financial recovery.
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Consistently achieved high collection rates and maintained a strong arrangement percentage.
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Managed both early and late-stage portfolios, ensuring timely and effective resolution of outstanding balances.
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Consistently met or exceeded monthly scorecard goals and quotas, demonstrating strong performance and dedication.
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Recognized as the top collector site-wide for outstanding collection performance.

Collections Specialist

W.S. Badcock Corporation

Managed delinquent accounts for the corporate office, overseeing early, late, and pre-charge-off portfolios.
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Negotiated payment plans, arrangements, re-ages, settlements, and hardship plans to facilitate account recovery.
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Trained new hires in effective collection strategies to enhance team performance and consistency.
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Achieved an 80% reduction in charge-off percentage, preventing accounts from being sent to third-party collections.
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Collected $970K within a 12-month period, demonstrating exceptional collection abilities.
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Recognized as a top collector for outstanding performance and results.

Eagle Pharmacy, LLC

Monitored and evaluated calls for accuracy and adherence to scorecards, managing a team of 11 agents by providing coaching and feedback.
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Designed and implemented SOPs and KPIs to enhance customer satisfaction.
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Reviewed escalated and investigative calls to identify areas for improvement.
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Delivered monthly presentations to the call center, highlighting trends, improvement opportunities, and future goals.
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Provided floor support and training for new hires, including answering questions, handling escalated calls, and monitoring call quality.
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Assisted the pharmacy team by correctly routing prescriptions and contacting MDOs to resolve issues with prescription information.
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Coached and developed agents, achieving quality scores between 85% and 100%.
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Created scorecards, coaching templates, KPIs, and auto-fail criteria to improve performance.
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Developed escalation templates for monitoring and managing escalated calls effectively.

Quality Assurance Specialist & Floor Lead 

GC Services Limited Partnership

Developed training materials for collection strategies, facilitating classroom-based learning.
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Coached and trained new hires during on-the-job training (OJT), providing feedback on collection process improvements.
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Monitored KPIs and metrics to ensure readiness for transition to production.
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Guided new hires during OJT on the floor, answering questions and offering support.
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Handled escalated calls to ensure customer satisfaction.
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Monitored SLAs to ensure OJT agents met metrics required for progression to production.
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Contributed to the development of classroom and OJT materials during the training period.
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Achieved a 90% graduation rate of OJT classes transitioning to production.

Collections Supervisor & Trainer 

I am a father of 3 and a husband. My family is my world.

I am a experienced and reliable quality assurance professional with over 13 years of experience working in call center environment and management, 6 years in Quality Assurance, 7 years in collections.  I ensure the highest quality outcomes possible. Adept in providing suggestions and solutions to improve and enhance productivity and quality. Committed to excellent communication and a superior level of teamwork. Bringing forth a seasoned history of helping companies to achieve success and improve efficiency across the board.

Thanks for stopping by, I hope you have a blessed day 

Jacob Kissam 
jacobkissam@gmail.com

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