Colton Kaplan

Headline

Venture Scout

Stealth

Founder

Founder Social Club

Coyax

COO and Advisor

Walmart

• Selected by senior leadership to provide network strategy, improving process prioritization through 5s warehouse layout yielding $539k cost savings and decrease in safety incidents by 30%
• Created inventory tracker for 1P and 3P freight to be systematically visible in receiving process improving on-time delivery by 10%, increasing efficiency, and exceeding customer expectations
• Utilized domain expertise identifying bottlenecks, internal stakeholders implementing process increasing 3rd party vendor service level agreement compliance, saving $500k in rework labor across network
• Mentored and coached 20+ associates fostering professional growth by conducting interviews, hiring, and training associates resulting in 90% reduction in problem pallets and best department across supply chain 
• Partnered with 5 product teams suggesting feature enhancements and bug fixes for 6 different software platforms through JIRA dashboards resulting in reduced waste, optimized efficiency, and 50k in savings

Next-Gen Inbound Manager

MastersCV

• Developed UI/UX interface and integrated software automating and optimizing efficiency for the customer
• Created process flow and built product roadmap launching 5 products in six months increasing revenue by 50%
• Identified pain points of target market, conducted market research and launched MVP going from 0 to 1
• Implemented agile and scrum methodologies executing sprints resulting in 30% response rate for outreach
• Prioritizing tasks of managing CRM, sales cycle, product marketing, and product and business development
• Executed data-driven analysis of competitor landscape resulting in iterating pricing models and monetization strategies

Founder and Product Manager

Net Impact Purdue

President

• Learned SQL, VBA, Teradata, and macros creating tools identifying item setup issues improving vendor compliance, and reducing net loss for an estimated savings of 2.5 million dollars network-wide
• Identified root causes working with software, QA, product, continuous improvement managers, inbound department leaders, and senior leadership increasing quality for customers reducing DPM in inbound freight
• Created feedback loop developing supply chain visibility for 95 departments in Fortune 1 company to merchandising teams identifying item set up issues for vendors and specific UPC information decreasing shrink
• Implemented feature requests for cycle count, general adjustments, and gross inventory adjustment reasons resulting in aided visibility regarding associates adjusting out inventory improving quality metrics

Supply Chain MBA Intern

Reef Kitchens

•	Monitored daily, weekly, and monthly inventories accurately forecasting supplies needed for upcoming shifts based on sales from previous days
•	Trained line cooks, assistant managers, and general managers on all policies, procedures, and brands executed resulting in personal and professional career growth
•	Scheduled staff to optimize peak times and reduce labor during slow periods; delegated responsibilities to hold each other accountable creating a team-oriented environment

General Manager

•	Developed par sheets to maximize profitability, reduce waste, and minimize excess ordering of products; available for all employee use, increased morale
•	Recruited more business by distributing marketing materials to local establishments resulting in more sales

Assistant Manager

Host of Change with Colton🎙 Podcast | Operations | Strategy | Lean Six Sigma | Supply Chain | Eliminating loneliness on the founder journey | Growing Founder Social Club Community

I am an accomplished supply chain professional and entrepreneur with a passion for growth and improvement.

Host the “Change with Colton” podcast, where my mission is to inspire founders to overcome adversity, gain confidence, and reach their unlimited potential.

Recently launched KindLabz which is the all-in-one supply chain for creators. We help build social impact brands that are sustainable. We are taking on all 17 sustainable development goals and giving back to the communities in need.

I helped Walmart eCommerce successfully launch the first two next-gen automated fulfillment centers. I am SME in inbound operations. I mentor leaders to help them grow in their careers professionally.

I focus on Supply Chain Management, Product Development, Data Analysis, Business Analysis, Engineering, Product Marketing, Software Development, Cross-functional Team Leadership, Sales Management, Customer Relationship Management (CRM), E-Commerce, Finance, Digital Marketing, Agile Methodologies, and Scrum.

With a goal-oriented mindset and a knack for problem-solving, I implement lean strategies to increase efficiency and reduce waste. 

I have a strong track record of working with cross-functional teams and leveraging data analytics to drive insightful decisions. I positively impact the world through entrepreneurship and product management.

In my free time, I enjoy reading, listening to podcasts, spending time with my wife, and playing with my Shih Tzu Mila.

Welcome to another Founder Social Minute.

Today we are joined by Sneh Dhruv, Founder and CEO of Trillboards.

TrillBoards helps people turn idle screens into a new source of income.

Through Founder Social Minute, I share stories of founders in the community who are collaborating, creating value, and helping each other move forward.

Excited to continue featuring more founders who are shaping the future of entrepreneurship.

Founder Social Club

#FSC #community #FounderSocialMinute #Trillboards

Podcast Host 🎙️| Founder Social Club | Eliminating loneliness for founders

Today I released the first episode of the Founder Social Club Podcast.

I started this to create a space where founders can learn from each other. Real stories, real challenges, and the decisions that shape the journey. 

Conversations about product, growth, hiring, fundraising, failures, and what it actually takes to build something meaningful.

Episode 1 is with Saurabh Misra, the founder of Codeflash. We talk about the future of coding, building from zero, founder market fit, and how AI is changing engineering.

This is day one. More conversations are coming soon.

You can listen here:

🎧 Spotify: https://lnkd.in/gN-jrNDX

 ▶️ YouTube: https://lnkd.in/gnn-Ycdc

Thank you for being part of this community.

#FounderSocialClub #Podcast

Welcome to another Founder Social Minute.

Today we are joined by Maureen Lepatan, Founder & CEO of Strathwell Inc

Strathwell Inc turns untapped spaces & services into unforgettable events.

Founder Social Club

#FSC #community #FounderSocialMinute #events

Hosted the second edition of the AI Startup Job Fair a few weeks ago with manny duenas!

It was a strong turnout with many talented people in the room.

Meet Daniel Elfving

Daniel has experience in customer success and a strong passion for blockchain, crypto, AI, and cybersecurity. He is now looking for his next role in these industries and is exploring where he can make the strongest impact.

We recorded a short Founder Social Club Spotlight to highlight his background and his experience at the event.

Sharing it here. If your team is hiring in these fields and would like an introduction, please feel free to reach out to Daniel or to me.

📸 Video Credit: Emanuel Francis

#FounderSocialSpotlight #FSC #startups #jobs

"In the early days of a startup, hiring slow and strategically is key. 

Focus on understanding your product and market first, then bring in specialized talent when it's time to scale." - Aquibur Rahman, Founder Mailmodo

Aquibur Rahman dropped a lot of knowledge on this one. 

Founder Social Club podcast.  👀 

#StartupGrowth #HiringStrategy #Entrepreneurship #FSC #podcast

NTT Data

Process an average of 25 claims a day
Maintain an average of 98% for handling claim processes a
Review transaction history to document timelines and recommend the required set of next steps
Handle transaction processing software and provide input to enhance system functionality
Review medical records and/or end to end claims adjudicate
Identify opportunities that can enhance customer experience
Analyze vast volumes of data accurately 
Provide feedback to build/enhance process automation solutions
Identify potential fraud cases and forward to Special Investigations Unit

Health Care & Medical Insurance Operations Analyst

Highmark Health

Maintain an average of 97% for call quality and handling correspondence 
Respond to and resolve inquiries from members, providers, facilities, and other Blues plans
Handle all inquiries and service incoming and outbound calls and correspondence
Utilize and interpret appropriate reference materials and other necessary resources in responding to inquiries
Communicate with internal and external customers via phone, email, online, and in writing
Take ownership of problems and establish relationships with all customers 
Demonstrate an ability to communicate the contract benefits and requirements to the customer; communicate various plan benefit differences
Identify potential problems and inconsistencies, recommend and forward to Sr. Representative and/or management for solution
Assist with compiling data, provide necessary support to resolve cases
Perform online transactions and/or adjustments for claims processed via the Blue Card Program
Determine claim disposition by reviewing correspondence, Host coordination of benefits (COB) information, and claim inquiry history 
Research, track, and follow up on information regarding claim benefits, eligibility and all other aspects of business
Update appropriate systems to reflect accurate information
Identify potential fraud cases and forward to Special Investigations Unit
Maintain confidentiality and adhere to HIPAA regulations

Service Claims Rep Blue Card

EXL Trumbull Services

● Improving new hire orientations and onboarding processes, as well as implementing an employee wellness program, resulted in a 7% increase in employee retention and a 5% increase in business optimization.
● Coordinate medical personnel's schedules and staff training programs in adherence to company policies as well as health care laws and regulations, which has also contributed to the 7% increase in employee retention and a 25% increase in the overall patient experience based on the previous 2 years of patient satisfaction surveys.
● Develop and manage scope, schedule, and budget for each project.
● Provide a measurable and timely response to client inquiries, work requests, and concerns.
● Communicate directly with clients to define project goals and provide reports on project status and variances.
● Coordinate a project team of key stakeholders, internal team members, and vendor partners who meet the deliverables
of the project.
● Develop and maintain complete knowledge of vendor service and material capabilities, processes, and deliverables.
● Ensure that projects run smoothly and on schedule by proactively identifying risks and appropriately escalating
concerns and potential solutions to impacted parties.
● Route and book FOB and DDP orders.
● Process invoices in the internal system.
● Route customer orders and track deliveries in a timely manner.
● Monitor shipment status and discrepancies, and work with customers to provide solutions.
● Maintain accurate open order logs and communicate updates to both the purchasing and operations teams.
● Liaise and negotiate with suppliers, manufacturers, retailers, and consumers.

Assistant Project Manager

GEICO

● Maintained staff by recruiting, selecting, orienting, and training employees, decreasing the learning curve by 10%.
● Developed personal growth opportunities, improving overall employee satisfaction by 15% based on the previous 2 years of employee satisfaction surveys.
● Resolved claim issues promptly and followed up on outstanding issues; analyzed, planned, made decisions, and solved problems to support claim settlement, which resulted in an individual customer satisfaction score of 95% based on the previous 4 years of customer surveys and an overall team customer satisfaction score of 98% based on the previous 2 years of customer surveys.
● Completed operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.
● Evaluated the facts of loss of auto claims and examined file materials (police reports, recorded statements, photographs, etc.) and determined liability for auto claims.
● Presented persuasive arguments through written contentions and gathered evidence.
● Maintained quality claim filings in accordance with department expectations.
● Communicated effectively with customers, insurance agents, police, attorneys, and other public personnel involved in the claim process.
● Ensured that the claims were not fraudulent.
● Negotiated settlements and authorized payments, while keeping records of all actions for the customer’s file.
● Handled over 50 customer calls per day.

Auto Claims Representative, Supervisor & Arbitration Clerk

Blocher Homes

● Prepared course materials, such as syllabi and handouts, for distribution or use within the training class and introduced new learning tools to address individual needs, decreasing the learning curve by 5%.
● Trained and mentored approximately 15 employees, contributing to the 5% decrease in the learning curve and increasing employee retention also by 5%.
● Monitored over 30 residents a day.
● Determined specific needs and provided appropriate levels of services for residents’ well-being.
● Documented residents' mental status, sleep, and eating patterns in medical record books.
● Consulted with supervisors to assess cases and plan strategies for enhancing care.
● Planned, prepared, and served meals and snacks according to prescribed diets.
● Provided assistance to residents with respect to personal care, including feeding, bathing, dressing, grooming, and toileting.

Personal Care Aide & Coach

Dedicated and ambitious healthcare professional with clinical and operational experience, as well as a track record of meeting company goals through consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

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Colton Kaplan

Chanel F.

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The Battle

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Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Colton Kaplan's LinkedIn Performance

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