Clover ERA

Chief Engagement Officer (CEO) | Driving Neuroscience-Backed Employee Engagement | CLOVER ERA
Championing the Future of Work Through Science & Strategy
As the Chief Engagement Officer (CEO) of Clover ERA, I’m on a mission to revolutionize workplace engagement—one brain at a time. Grounded in neuroscience and behavioral science, CLOVER ERA provides organizations with the tools to optimize performance, enhance connection, and create workplaces where people don’t just work—they thrive.

With a deep understanding of how brain chemistry drives motivation, resilience, and collaboration, I help leaders shift from guesswork to science-backed strategies. Engagement isn’t just an HR metric—it’s a trillion-dollar opportunity for businesses to unlock untapped potential.

Chief Engagement Officer

Front Porch Agility

Enterprise Lean-Agile Tranformation Consultant & Product Coach - Front Porch Agility

ICON Agility Services

Agile Transformation Consultant and Trainer

Enterprise Agile Transformation Consultant

Nymble Consulting

Senior Transformation Consultant

Publicis Sapient

As a Scaled Agile Program Consultant (SPC 5.0) Clive provides consulting, coaching and training in the ways of Lean Agile to clients in retail, energy, tourism & hospitality, agriculture.
Clive is an experienced Scaled Agile Trainer, both in the classroom and online environments - comfortable running courses for Leading SAFe, LPM, APM, POPM, Scrum Master, Teams.
In addition to this Clive has developed digital transformation systems for businesses, value acceleration programs and training programs for Agile.
Additional skills and experience include product management, delivery lead and program management.

SPC - Senior Manager Program Management

Sendcustomer

Championed the rollout of the Scaled Agile Framework and the launch of three Agile Release Trains as a key member of the Lean-Agile Centre of Excellence (LACE) with ownership for leading Value Stream Mapping Workshops and providing  coaching to scrum teams as Scrum Master and Product Owner

Agile & Product Consultant

Onsite Business Generator

Successful development, adaption and implementation of Agile and Lean business methodologies in stagnated business looking to take the next step in their growth cycle.  Through effective use of PI Planning, Daily Stand Ups, Retropsepctives and Continuous deployment, with Local and Indian teams the business transformed into an effective delivery machine

Director of Product Management

Hygiene Solutions

Director of Product Management - delivering on aggressive growth targets for the business.  Growing the business from zero to $multi-million company within 3 years and on to sustained year on year growth rates of more than 20%.

eCompany Ltd

Director and Delivery lead for development of Computerised Accommodation System (CAS) – automated property management system (PMS) allowing establishments from 1 to 30 rooms to make their real time inventory available to the world.  The year 1999! The era of dialup internet.  Through partnerships this ultimately formed part of the concept of Booking.com.

Director Travel Technologies

HA Hospitality Staffing

Banqueting Management. Training and Supply of waiting a bar staff.  Employing over 250 people.

MD and Owner 

Employee Engagement Specialist | Organizational Change Coach | Empowering Organizations to build a competency for ongoing change | Lean-Agile implementation expert with 30+ Years of Innovation | SPCT | Candidate ILM

Why do 85% of employees feel disconnected from work?

Not because they lack perks. But because they don't feel safe. They don't feel seen. They don't feel like they matter.

I believe in a world where people wake up inspired, feel safe at work, and return home fulfilled. This isn't idealism. It's biology.

The Human Truth:
When people feel psychologically safe, their brains release oxytocin - the trust chemical. When they see growth paths, dopamine drives them forward. When valued, serotonin stabilizes wellbeing.
I co-authored "The Neuroscience of Employee Engagement" and "The Trillion Dollar Problem" to start a movement where leaders understand engagement isn't about managing people - it's about caring for them.

The CLOVER Framework:
Communication - People need to feel heard
Learning - Growth is a human need
Opportunities - Everyone deserves to reach their potential
Vulnerability - Trust begins when leaders go first
Enablement - Tools create empowerment
Reflection - Wisdom comes from looking back

What We Built at Clover ERA:
Not another survey tool. A daily practice of caring. Managers ask: "How can I serve my team?" Employees share their reality in 30 seconds. We close the gap between leaders and those they serve.
When you lead with purpose, income follows:

67% less burnout
People feel genuinely cared for
Companies save millions while saving their people

A Story That Matters:
Last month a manager told me: "My team member thanked me for seeing them. Not for a raise. For seeing them."
That's why we do this work.
The Invitation:
If you believe:

Every person has value beyond output
Leadership means serving
Trust is everything
Work should add to life

Join us.
Connect With Me:
🤝 Message me about what work should be
📖 Read our research on leading differently
🌱 Try Clover ERA - daily caring in action
🎯 Share the mission

The Circle of Safety Starts With You.
Engagement isn't a business problem. It's a human problem to care about.
When leaders eat last and vulnerability becomes strength, work transforms from obligation to opportunity.

We're building workplaces worthy of the human spirit.
Follow if you believe work can be different.
Message to start a movement in your organization.
Together, we'll build workplaces where everyone belongs.
That's not just good for business. It's good for humanity.

Clive Hays

An engineering director told me last week her top architect quit with zero warning. "Probably cost us $150K to replace him," she said. I ran the math. $380K.

"Did his behavior change in the weeks before?"

"Actually yes. He stopped pushing back on my decisions. Stopped questioning timelines. Just said 'sounds good' to everything."

"And you thought..."

"I thought he was finally maturing. Getting easier to work with. Becoming more of a team player."

That's the signal most managers miss.

When your biggest critic stops criticizing. 
When your detail person stops asking for details. 
When your "why are we doing it this way?" person starts saying "whatever you think."

It doesn't mean they trust you more.
It means they've already decided to leave.

They stopped fighting because they stopped caring.

Who on your team got "easier" in the last 60 days?

JSESSIONID

li_at

Talks about #agile, #leanagile, #productdevelopment, #agiletransformation, and #leanportfoliomanagement

Your best people won’t threaten to leave. They’ll just leave. I help you see it coming | Co-Founder, Clover ERA

Akshay Jalali

She won Employee of the Year in January.
Resigned three weeks later.
$430K to replace her. The award cost $200.

Her CEO asked me how that was possible.

"What was she like in the months before?"

"Easier, honestly. She'd stopped pushing for that product lead role. Stopped raising concerns in our 1:1s. I figured she'd finally bought into the direction."

I asked how many times she'd requested the product lead role.
"Three times. March, April, May."

After May?

"Never brought it up again."

I asked what they told her each time.

"That the timing wasn't right. That we'd revisit it."

I asked if anyone followed up when she stopped asking.

He pulled up her 1:1 notes. Scrolled through five months. Looked up.

"We thought she'd moved on."

She had. To a company that said yes on the first conversation.

Three asks. Three "not yets." Then silence. Her manager read that silence as acceptance.

It was the opposite.

The award showed up four months after she'd already decided to leave. They gave her a plaque because it was easier than giving her an answer.

Who on your team used to push for something... and then just stopped?

I asked a senior engineer why he never told his manager he was thinking about leaving. He said: "I did

Four months before I resigned."

His manager didn't hear it that way. He heard a question about promotion paths. Replied with "we'll figure it out."

The engineer heard something different. He heard: "You're not a priority."

He stopped pushing. Started taking recruiter calls instead.

His manager found out the day he resigned. Asked if there was anything that could change his mind.

There wasn't. That conversation happened four months too late.

I asked: "Why didn't you push harder? Make it clear you were serious?"

He said: "What was I supposed to say? 'Take me seriously or I'll leave?' That's a threat. That changes the relationship. If they only care because you threaten to leave, what does that tell you?"

He's right.

The best people don't threaten to leave. They just leave.

By the time someone asks "what can we do to keep you?" the answer is nothing.

How many people on your team are waiting for a conversation that isn't coming?

A VP asked me last month why 3 senior engineers quit within 6 weeks.
"Zero warning," he said.
I talked to their managers separately.

Engineering manager: "He started taking calls during standups. Didn't think much of it."

Product manager: "She stopped volunteering for the architecture discussions. Figured she was just busy."

DevOps manager: "He was silent in retrospectives. Thought he was finally listening instead of always talking."

Each manager saw ONE behavior change. None of them connected the dots.

When I showed the VP the pattern across all three departures:

Calendar blocks appeared → 42 days before resignation 
Stopped volunteering → 38 days before resignation
Went silent in meetings → 29 days before resignation

Same sequence. 3 people. $960K in replacement costs.

The VP stared at the timeline. "Each manager only sees their own team. They had no way to know this was a pattern."

Here's what's actually happening: The 67-day early warning system exists. But it's fragmented across managers, skip-levels, and peers. Each person sees 20% of the picture. Nobody connects it.

How many patterns are invisible in your company because no single person sees the full picture?

A CEO told me last week: "It's cheaper to replace people than to invest in retention programs."  So I asked him: "What did your last replacement actually cost?"

"Recruiting fees, maybe $25K. Training. Some productivity loss."

I walked him through the rest.
The work that didn't get done while the role was empty. 
The projects that slipped. 
The client account they lost during the transition. 
The overtime the team absorbed. 
The institutional knowledge that walked out the door.

By the time we finished:
Recruiting & hiring: $25K 
Training & onboarding: $40K 
Lost productivity: $65K 
Project delays: $30K 
Client impact: $80K 
Team overtime & morale: $20K

Total: $260K to replace one person.

Then I asked him: "How much would you have spent to keep that person from leaving?"

He went quiet.

Because the answer is probably $15K-$30K. A promotion. A raise. A project they actually cared about. A manager who listened.

Here's the problem: he was asking the wrong question.

"Should we invest in retention programs?" is too abstract. It sounds expensive and vague.

The real question is: "Would you spend $20K to avoid losing $260K?"

When you frame it that way, the answer is obvious. But most companies never frame it that way. They compare replacement cost to "retention programs" instead of comparing it to the specific investment that would have kept one person from leaving.

That's not a math problem. That's a framing problem.

What would change if you stopped asking 'should we invest in retention?' and started asking 'what would it cost to keep this specific person?

Doug Noll

CEO at a 320-person company asked me last week how much turnover was costing them. I said probably $4 million. She laughed. Said maybe $800K tops.

We spent 20 minutes doing the math together.

Replacement costs. Lost productivity. Training time. Project delays. Client impact -- $5.7 million.

She stopped laughing.
The problem isn't that companies don't care about turnover. The problem is they're measuring the wrong number.
Turnover RATE doesn't show up on your P&L.
Turnover COST does.

When's the last time you calculated the actual dollar cost of turnover at your company? Because if the answer is 'never,' you're managing a multi-million dollar problem without knowing the number.

Tech CEOs Think Turnover Costs $800K. It’s Actually $5.4M. I Show Them the Math—Then Help Them Prevent It | Co-Founder, Clover ERA

"Why did you leave? Your role was safe."
"That's why I left."

They cut 3 roles in December. By February, they'd lost 9.

Leadership called it "unfortunate timing."

It wasn't.

The CEO asked me to figure out what happened.

"The restructure was surgical. Three roles. Clear rationale. We communicated it well.", he said.

I asked what "communicated well" looked like.

"Town hall. Explained the business reasons. Thanked the people leaving. Moved on."

I talked to two of the six who left voluntarily.

First one:

"Were you worried about your job?"

"No. My role wasn't anywhere near the cuts."

"Then why did you leave?"

"Because I watched how they handled it. No warning. Eight years of service. Found out in a 15-minute call. I thought, if that's how it ends here, I'd rather end it on my terms."

Second one:

"Sarah had been raising concerns about leadership for a year. They said she was negative. Then they cut her role in the restructure."

She paused.

"Whether it was connected or not, I got the message. Speak up and you're a target. I started looking that week."

The restructure was 3 people. The cost was 9.

$1.5M in replacement costs. The restructure saved $340K.

A restructure isn't just who you let go. It's what everyone else decides the day after.

What did your team decide after your last one?

Harayl Askotzky

An engineering director lost her best engineer last year. Senior guy. Built half their core product. She had no idea he was looking.

He'd asked about a promotion path four months earlier. His skip-level said "we'll figure it out." Then nothing.

He didn't push back. He just started taking recruiter calls.

His work didn't change. He updated his LinkedIn. Nobody noticed.

But something had shifted. "Good" became "okay" in his head. Then "okay" became "why am I still here?"

She found out the day he resigned.

No warning. Just a resignation letter.

$280K to replace him. Nine months to backfill. The person they hired still hasn't shipped what he built in his first quarter.

She told me: "I keep thinking about what I missed. There must have been signs."

There were. She just couldn't see them.

How many of your managers are finding out the same way she did?

I asked 40 managers when they last flagged a flight risk to leadership. 34 have stopped entirely.
But 6 never stopped. Why?

Same companies. Same pressure. Same risk of getting blamed.

I asked them what was different.

Engineering manager: "Most VPs only ask about flight risks after someone resigns. Mine asks every week. Not as a gotcha. As a standing question. That's why I still speak up."

Product director: "At my last company, I flagged someone and got asked why I let it happen. Here, my boss helped me fix it. That one difference changed everything."

HR business partner: "Most leadership teams only want the wins. Mine asks for the worries too. So I tell them."

The 34 who stopped didn't stop because they don't care.

They stopped because speaking up backfired.

The 6 who kept going didn't have more courage.

They had leaders who didn't punish them for honesty.

Same people. Different environment. Opposite outcome.

The cost of a culture of silence: invisible and compounding.

The cost of changing it: one question, asked consistently.

"Who are you worried about this week?"

When's the last time your managers heard that from you?

A CEO at a 320-person company asked me last week how much turnover was costing her. I said probably $4 million. She laughed. Said maybe $800K tops.
We did the math. $5.7 million.

She stopped laughing.

14,706 other C-suite executives read that story because they're making the same mistake.

They're tracking turnover rate. That doesn't show up on the P&L.
Turnover cost does. And most CEOs have no idea what that number actually is.

This week in The Intersection, I break down the three visibility layers that keep you blind to your actual turnover cost.

When's the last time you calculated the actual dollar cost of turnover at your company?

Tech CEOs (200-500 employees): Turnover costs $5.4M, not $800K. I show you the math, then help you prevent it | Co-Founder, Clover ERA

The Question Last Monday I asked a simple question on LinkedIn: "When's the last time you calculated the actual dollar cost of turnover at your compan

Open article: Why 14,706 CXOs stopped scrolling at the same question by Clive Hays • 3 min read

Why 14,706 CXOs stopped scrolling at the same question

CEO - "You could have told me, 
everyone knows my door is always open."
VP - "That's why I couldn't."

His VP had been interviewing for four months. The CEO found out from HR the morning she resigned.

He called me that afternoon.

"I've always had an open door policy. Always!", the CEO told me.

I asked him when she last walked through it.

"Maybe her first few months? I don't remember. But I took that as a good sign. No news, no problems."

I talked to her the following week.

"I walked through that door once. My first month. Then I watched three people do the same thing my first year."

I asked her what happened.

"One got labeled 'not a culture fit.' One got dinged for 'struggles with positivity.' One got thanked publicly and passed over quietly."

She paused.

"Same door. Same result. I never went back."

I asked her what she told HR in her exit interview.

"That there was nothing leadership could have done."

Was that true?

"By the time someone asks that question, the answer is always no."

The door was always open. The outcomes never were.

Open door. Closed mouths.

How many people are walking past yours right now?

"They left for money."
I've heard this 21 times in the last 60 days.
CEO tells me they lost someone. Good person. Hated to see them go. "But what can you do? They got a 20% raise. We couldn't match it."

Then I ask to see the exit interview.
"Left for compensation and career growth."

Okay. Now let me show you what that same person said in anonymous check-ins 67 days before they resigned:

Day -67: "My manager doesn't listen to my ideas anymore." 
Day -52: "I asked about the promotion timeline again. Got a vague answer again." 
Day -38: "Third project in a row that got killed. What's the point?" 
Day -23: "I've stopped bringing up problems. Nothing changes anyway." 
Day -9: "Got a LinkedIn message. Taking the call."

The exit interview says money.

The 67 days before the exit interview say something completely different.

Here's what actually happens:
Someone gets frustrated. Feels unheard. Stops caring. Updates LinkedIn. Takes recruiter calls. Gets an offer.

Then they write "compensation" on the exit interview because it's easier than writing "I tried to tell you I was unhappy for 67 days and nobody listened."

Money is the socially acceptable reason to leave.

It's rarely the real reason.

How many people on your team wrote "compensation" on their exit interview but were actually telling you something else for months before that?

The manager who lost 4 people last year?
She was the 5th. Nobody counted her.

Her VP called me after she resigned.

"I don't understand. We talked about her team's turnover in every monthly review. She knew it was a problem."

I asked what those conversations looked like.

"I was direct. Told her the numbers weren't acceptable. Asked what she was doing to fix it."

I asked when someone last checked in on her.

"She's a manager. That's not how it works."

I asked about her career goals.

"She never brought them up."

I asked if anyone noticed she'd stopped pushing back in leadership meetings.

"I thought she'd finally bought into the direction."

She hadn't bought in. She'd checked out.

Same signals her team showed before they left. Nobody recognized it because nobody was looking.

Six weeks after she resigned, two of her people followed. Then two more. Then two more.

6 of 8. Gone within 90 days.

They didn't leave because she failed them. They left because she was the only reason they'd stayed.

$1.4M in replacements. Her exit interview said "new opportunity."

The truth: she'd been raising the same flag about her own team for two years. Nobody was listening. Including to her.

Managers don't burn out from managing. 
They burn out from not being managed.

Who's checking in on yours?

Over 2,000 people let me know they saw themselves in my posts this week.
That wasn't the plan.

Three posts. Three resignations. Three different companies.

An engineer told his manager he was thinking about leaving. Four months before he resigned. His manager heard a question about promotions. Replied "we'll figure it out." The engineer heard: "You're not a priority."

A top performer won Employee of the Year. Asked for a project lead role. Got told "not yet." Quit three weeks later. $430K.

A manager lost 4 people in one year. Leadership blamed her. Nobody asked how she was doing. She became the 5th.

Different companies. Different industries. Same pattern.

People didn't engage because the stories were surprising.

They engaged because they weren't.

"The best people don't threaten to leave. They just leave."

Next week: the solutions that don't work. Open door policies. Exit interviews. The theater companies perform instead of fixing anything.

Full breakdown in the newsletter here.

How many people on your team have already decided?

Over 2,000 people let me know they saw themselves in my posts this week. That wasn't the plan. Three posts. Three resignations. Three different compan

Open article: Over 2,000 people said "this has been me" this week by Clive Hays • 3 min read

Over 2,000 people said "this has been me" this week

82% engaged. Top quartile. Culture award on the wall.
6 of 8 directors actively looking to leave.
Same company. Same month.

I talked to four people inside. Different departments. Different levels.

Same message.

"The director leadership team wants out. The only ones staying are the two who just got here."

"Everyone knows what to put on the survey. You learn fast what answers keep you off the radar."

"The scores look great because nobody's honest anymore."

Surveys measure what people are willing to say in writing.

They don't measure what people are actually thinking.

The gap between those two is where your best people disappear.

How confident are you in your engagement scores?

What 251 comments and 108 reposts revealed about the silence before resignation.

This week I posted about a VP who missed the warning signs before 3 senior engineers quit.

370,000 people saw it.
251 left comments.
108 shared it with their network.

I read every single comment.

Here's what I didn't expect:

Managers from completely different industries telling the same story. Engineering leads. Product managers. CTOs. Consultants. All describing the same pattern.

Someone pushed back. Got ignored. Stopped pushing. Leadership saw silence and assumed alignment.

Then they resigned.

One Managing Director called it "False Harmony."
A Senior PM said he'd been on both sides of it.
A CEO added the cost nobody tracks: lost opportunity.

I wrote about all of it in this week's edition of The Intersection.

This week I posted about a VP who missed the warning signs before 3 senior engineers quit. 370,000 people saw it. 251 left comments. 108 shared it wit

Open article: What 251 Comments and 108 Reposts Revealed About the Silence Before Resignation by Clive Hays • 3 min read

What 251 Comments and 108 Reposts Revealed About the Silence Before Resignation

A VP of Engineering told me last month he knew his top performer was leaving. Eight months before she resigned. He never told his CEO. I asked why not.

"I did tell him. Twice. First time, he said he'd look into it. Nothing happened. 
Second time, he asked me why I couldn't keep my own team happy."

So when she finally quit, the VP acted surprised in the all-hands.

He'd known for eight months. He stopped saying anything after month two.

Here's what's actually happening in your company right now:
Your managers see who's about to leave. They're not telling you. Not because they don't care. Because the last time they told you, you made it their problem.

You trained them to stay quiet.
What would your managers tell you about flight risks if they knew it wouldn't come back on them?

A Fortune 500 just celebrated 82% engagement.
6 of their 8 directors are actively looking to leave.

Same company. Same month.

What is your survey not telling you?

82% engaged. Top quartile. Culture award on the wall. 6 of 8 directors actively looking to leave. Same company. Same month. I talked to three people i

Open article: 82% engaged. 6 of 8 directors heading for the door. by Clive Hays • 2 min read

82% engaged. 6 of 8 directors heading for the door.

Managers control 70% of employee engagement.
Get 0% of the tools.
Then take 100% of the blame when people quit.
That ends this week.

Marcus spent 8 years as a top performer.
Got promoted to manager.

His training: "You'll figure it out."

Six months later: Three resignations. Called into conference room. Shown engagement scores.
"What's your plan to fix this?"

Marcus had no plan. Nobody taught him one.
Marcus didn't fail management.

The system failed Marcus.
And it's failing you too.

You've tried the one-on-ones. The stay interviews. Being "more available."
None of it worked.

Because nobody taught you the actual systems:
The 6 behavioral signals that predict resignation 37 days before it happens
The 3-factor dopamine reset that fixes burnout without time off

The email clarity formula that prevents $47K miscommunication disasters
The anti-scapegoat playbook that protects you when leadership sets impossible goals

This coming week, I'm running 2 intensive sessions:
1️⃣Tuesday, 18 Nov, 11am ET (4PM GMT): How to spot resignations 30+ days early (and reverse them)
2️⃣Thursday, 20 Nov, 11am ET (4PM GMT): How to fix burnout by restoring dopamine (not reducing workload)

45 minutes. 6 managers each. No theory. Just the frameworks.

I'm not launching a program.
I'm opening access to the systems good managers need but never get.

Comment which session:
"TUESDAY" for resignation prediction
"THURSDAY" for burnout reset

First 6 comments per session get the session link.
After that, you wait for the following week.

You weren't trained to fail.
You were just never trained to succeed.
Let's fix that.

No alternative text description for this image

Managers see who's about to leave.
Most of them stopped saying anything about it.
Not because they don't know. Because they learned what happens when they do.
More on that tomorrow.

Skills 4 Executives Limited

🚀 As the Principal CEO, at Skills 4 Executives Limited (trading as Coaching 4 Companies), I lead a global team in co-creating transformative moments of inner magic for businesses and elite executives. Overseeing the company's strategic direction, I am dedicated to delivering excellence in business performance and unlocking the potential of those executives responsible for driving that performance improvement.

Key Responsibilities and Achievements:
●  Spearheading business, team development, and coaching initiatives globally, reaching executives across diverse industries and geographical locations.
●  Received the prestigious "Executive Coach of the Year" award from CEO Today magazine (2022-24), highlighting the commitment to excellence in coaching.
●  Adopting and simplifying complex business theories for successful implementation resulted in record Sales and bottom-line performance. 
●  Implementing a science and evidence-based approach to consulting, development, and coaching, integrating principles from leading Organizational Psychology, Positive Psychology, and Neuroscience.
●  Successfully coaching executives at all levels, equipping them with the habits, discipline, and leadership attributes required to propel their careers to new heights.
●  Developing and executing strategic vision for multiple businesses inclusive of Skills 4 Executives Limited, aligning with our mission to co-create transformative moments and positively impact globally.
●  Working closely with executives to understand their goals, challenges, and aspirations, tailoring development and coaching programs to meet their unique needs.
●  Leading diverse teams of operational, L&D, coaching professionals, fostering a collaborative and growth-oriented environment.
●  Ensuring that the company's values of contribution, growth, fulfillment, and delight are embedded in every aspect of our consulting services.

Principal CEO | Business Performance Consultant | Executive Development | Career Coach

TK Elevator

As the Director of SEED Campus Asia Pacific at TK Elevator, I was pivotal in shaping the organization's employee capabilities and fostering growth in the dynamic Asia Pacific region. Over my nine-year tenure, I led transformative initiatives and contributed to the company's success in the elevator and escalator industry.

Key Responsibilities and Achievements:
●  A senior member of the learning and transformation steering committee shaping the overall strategies for employee upskilling, reskilling and performance capabilities globally.
●  Spearheaded the learning and transformation strategy for TK Elevator in the Asia Pacific region, identifying opportunities for growth and establishing a strong presence in emerging markets.
●  Introduced innovative approaches to leadership development and talent management, ensuring a robust pipeline of skilled professionals to drive the company's future success.
●  Cultivated strategic partnerships with key stakeholders, including clients, suppliers, and industry influencers, enhancing TK Elevator's position in the competitive market.
●  Implemented operational efficiency initiatives, optimizing processes and improving overall business performance.
●  Developed and executed strategic plans aligned with the company's goals, navigating the complexities of the Asia Pacific market.
●  Oversaw developing and implementing leadership development programs, nurturing a continuous learning and professional growth culture.
●  Disruptor of educational methodologies and leader of industry development trends, driving the integration of innovative technologies into TK Elevator's L&D delivery.
●  Led a dynamic team, fostering a collaborative and high-performance culture that contributed to the overall success of the SEED Campus Asia Pacific.

Director, seed campus Asia Pacific

As the Global Head of SEED Campus at TK Elevator, I led strategic initiatives to govern and strengthen the SEED Campus network across the global hub and satellite locations. Overseeing the development and implementation of key programs, I played a crucial role in nurturing employee capabilities and fostering a collaborative learning environment.

Key Responsibilities and Achievements:
●  Co-chair of ThyssenKrupp global Learning committee during company-wide HR transformation initiative.
●  Partnered with leading consulting groups such as BCG and McKinsey on global initiatives.
●  Partnered with leading academic institutions such as Harvard Business School and large private learning bodies during global program development and initiatives.
●  Partnered with multiple FORTUNE 50 global companies on developing cutting-edge learning methodologies. 
●  Established and implemented robust governance structures for the SEED Campus network, ensuring alignment with TK Elevator's global objectives and standards.
●  Spearheaded efforts to strengthen collaboration and knowledge-sharing among SEED Campus locations worldwide, fostering a unified and innovative approach to talent development.
●  Designed and executed comprehensive programs to develop leadership skills, technical expertise, and foster a culture of continuous learning within the SEED Campus community.
●  Aligned SEED Campus initiatives with the overall strategic goals of TK Elevator, contributing to the company's growth and sustainability on a global scale.
●  Collaborated closely with key stakeholders, including leadership teams, HR professionals, and employees across various locations, to ensure the success and effectiveness of SEED Campus initiatives.

Global head of seed campus

As a Services Support Director at TK Elevator, Asia Pacific, I played a crucial role in supporting the service business development across all regions in the Asia Pacific. My responsibilities encompassed ensuring the seamless operation of service-related functions and contributing to the growth and efficiency of the company's service offerings.

Key Responsibilities and Achievements:
●  Provided strategic support to service business development initiatives, collaborating with regional teams to align services with market demands and enhance customer satisfaction.
●  Implemented operational strategies to streamline service processes, ensuring optimal service delivery and customer support efficiency.
●  Fostered collaboration among regional teams, facilitating knowledge exchange and best practice sharing to elevate service standards across the Asia Pacific.
●  Played a crucial role in customer engagement strategies, working closely with clients to understand their service needs and preferences, thereby enhancing overall service quality.
●  Collaborated with cross-functional teams, including sales, operations, and technical support, to ensure a coordinated approach to delivering exceptional service to clients.

Services Support Director, thyssenkrupp Elevator, AP

As the Director of SEED Campus Asia Pacific at TK Elevator, I established the SEED Campus organization from a greenfield initiative to a fully functioning faculty. My responsibilities extended to addressing the burgeoning business demand for learning solutions across the Asia Pacific region.

Key Responsibilities and Achievements:
●  Pioneered the establishment of SEED Campus from scratch, developing and implementing all aspects of the organization, including curriculum, faculty, and infrastructure.
●  Led the design and development of comprehensive learning programs tailored to meet the specific needs and demands of the Asia Pacific region, ensuring alignment with business objectives.
●  Assembled and nurtured a team of educators and industry experts, cultivating a faculty that could deliver high-quality learning experiences and contribute to employees' professional development.
●  Addressed the escalating business demand for learning solutions, strategically aligning the SEED Campus offerings with the growth objectives of TK Elevator in the Asia Pacific.
●  Established and optimized operational processes, ensuring the seamless functionality of SEED Campus as a vital learning hub within the organization.

As the Director of Installation, China Field, at TK Elevator, I spearheaded the development and implementation of the Installation strategy across all regions of China. This pivotal role involved strategic planning, execution, and oversight of installation operations, contributing significantly to the company's success in the dynamic Chinese market.

Key Responsibilities and Achievements:
●  Formulated and executed a comprehensive Installation strategy, aligning with TK Elevator's business objectives and tailored to meet the unique demands of diverse regions within China.
●  Oversaw the implementation of installation projects, ensuring adherence to quality standards, timelines, and budgetary constraints.
●  Fostered effective collaboration with regional teams, addressing specific installation challenges and opportunities unique to each area within China.
●  Contributed to integrating innovative technologies and best practices in installation processes, enhancing efficiency and staying at the forefront of industry advancements.
●  Implemented rigorous quality assurance measures to guarantee the successful and reliable installation of elevator and escalator systems, maintaining a high standard of customer satisfaction.
●  Collaborated seamlessly with cross-functional teams, including engineering, project management, and customer service, to ensure a holistic and coordinated approach to installation services.

Director of Installation, China Field

Schindler Lifts Australia Pty Limited

As the State Manager at Schindler Lifts Australia Pty Limited, I assumed a strategic leadership role, charged with aligning state operations with the national strategy. My responsibilities extended to developing and implementing a state-specific system, fostering collaboration across departments to ensure the organization's overall success.

Key Responsibilities and Achievements:
●  Aligned state-level operations with the overarching national strategy, ensuring a cohesive and integrated approach to meet organizational goals.
●  Formulated a comprehensive state strategy, encompassing all operational facets and tailored to address regional nuances and opportunities.
●  Fostered collaboration and communication among various departments, ensuring a synchronized effort in achieving state and national objectives.
●  Implemented measures to enhance operational efficiency, optimizing resource utilization and improving overall performance in line with organizational benchmarks.
●  Cultivated relationships with clients, stakeholders, and regulatory bodies, representing Schindler Lifts Australia Pty Limited at a state level.
●  Developed and implemented performance metrics to assess and enhance the effectiveness of state-level operations, ensuring continuous improvement.

State Manager

As a NSW Construction Manager at Schindler Lifts Australia Pty Limited, I was responsible for leading the construction and project teams. This pivotal role involved overseeing the execution of construction projects and ensuring the seamless collaboration of teams for successful project completion.

Key Responsibilities and Achievements:
●  Led the construction and project teams in the planning, executing, and completing elevator installation projects across New South Wales.
●  Oversaw and managed construction teams, ensuring they were well-coordinated, motivated, and equipped to deliver projects within specified timelines and quality standards.
●  Developed and implemented strategic plans for construction projects, aligning with organizational objectives and addressing the unique requirements of each project.
●  Collaborated with clients, architects, and other stakeholders to understand project specifications, address concerns, and ensure customer satisfaction throughout the construction phase.
●  Implemented stringent quality control measures to uphold industry standards and guarantee the successful and reliable installation of elevator systems.
●  Ensured strict adherence to safety regulations and guidelines, creating a secure and compliant work environment for all team members.

NSW Construction Manager

As an Operations Manager at Schindler Lifts Australia Pty Limited, I led the daily service and installation operations. This pivotal position involved overseeing a spectrum of responsibilities to ensure operational activities' smooth and efficient functioning.

Key Responsibilities and Achievements:
●  Led the daily operations of the service department, ensuring the timely and effective delivery of maintenance and repair services for elevators and escalators.
●  Spearheaded the installation operations, coordinating with project teams to guarantee the successful and on-time installation of elevator systems in various projects across Australia.
●  Strategically managed resources, including personnel, equipment, and materials, to optimize efficiency and meet operational demands.
●  Implemented and enforced stringent quality control measures to uphold the highest standards in service delivery and installation, contributing to customer satisfaction.
●  Fostered a collaborative and high-performance culture within the operations team, promoting teamwork and professional development.
●  Worked closely with clients to understand their service requirements, address concerns, and ensure a positive and enduring relationship between Schindler Lifts and its customers.

Operations Manager

KONE Elevators 

As a Sales and Installation Manager at KONE Elevators, I was entrusted with the development and fulfillment of the sales strategy, ensuring client satisfaction, and overseeing major projects, including prestigious landmarks like Parliament House and the National Museum.

Key Responsibilities and Achievements:
●  Formulated and executed a comprehensive sales strategy, identifying market opportunities and positioning KONE Elevators as a preferred choice in the elevator industry.
●  Ensured high levels of client satisfaction by understanding client needs, providing tailored solutions, and maintaining ongoing communication to address concerns and ensure project success.
●  Led the planning and execution of major projects, including landmark installations at Parliament House and the National Museum, demonstrating excellence in project management and delivery.
●  Managed and motivated a sales and installation team, fostering a collaborative and results-driven culture that contributed to the success of projects and met or exceeded sales targets.
●  Cultivated strategic partnerships with key clients, architects, and contractors to secure projects and enhance KONE Elevators' reputation in the market.
●  Implemented stringent quality control measures to uphold the highest standards in installation and ensure the reliability and safety of elevator systems.

Sales and Installation Manager

KONE ELevators

Commencing my journey at KONE Elevators as a Service Technician in Sydney, I quickly established a foundation in elevator service and maintenance. Over the years, I demonstrated technical expertise and dedication, leading to my transfer to Perth and continued contributions to the service department.

Key Responsibilities and Achievements:
●  Commenced as a Service Technician, gaining hands-on experience in elevator service and maintenance, demonstrating a commitment to technical proficiency and problem-solving.
●  Executed routine maintenance, inspections, and repairs on elevator systems, ensuring optimal performance and reliability, contributing to high levels of client satisfaction.
●  Recognized for skills and dedication, leading to a transfer to Perth, where I continued to contribute to the service department's success.
●  Engaged directly with clients to understand their service needs, address concerns, and provide exceptional customer service, fostering positive relationships.
●  Collaborated with service teams to achieve operational goals, contribute to a positive work environment, and ensure the seamless delivery of service solutions.

Service department

South East Queensland Electricity Board

Commenced as an electrical fitter & mechanic constructing substations.
Moved into role of Switching Controller.

Switching Controller

I help Businesses Achieve Sustainable Growth | Consulting, Exec. Development & Coaching | 45+ Years | CEO @ S4E | Building M.E., AP & Sth Asia | Best-selling Author, Speaker & Awarded Leader

Is success just another option for you?

Or are you truly committed to betterment?

Industries are changing. Operations are evolving.
An evolved industry demands a new breed of leaders. 

I have spent 46 years in the corporate and entrepreneurial landscape.

During this time, I’ve established 9 businesses, founded 2 companies. 
I’ve worked across 4 continents with people from a hundred different countries.

But the one thing I find most joy in: 

It’s sharing my learnings with aspiring leaders of the world. 
It's these people who are my legacy and who make a difference.

My message is one of resilience.

I’ve lived it personally. 
I’ve battled cancer. Survived divorce. Overcome bankruptcy. 
These challenges tested me to my core, showed me the power of resilience. 

True leadership requires personal growth. 
Those willing to fight for it become an unrecognizable version of themselves.

I draw from experience what I teach.
My method is not simply to explain: But to show.

What do I do? 

➡ I coach, I develop, I transform.

📌 I coach aspiring leaders. 
📌 I help executives achieve their highest potential. 
📌 I help businesses enhance performance sustainably.

So, are you ready to change your story? 
Is success just another option, or will you give it everything?

If you’re ready to fight, I’ll show you how.

Let’s create real growth, real performance, and real value - together.

📞 BOOK A CALL: Connect with me now!   https://coaching4companies.com/contact-us/

As Featured on ABC, NBC, CBS, FOX TV, Digital Journal, and newspapers Boston Globe, Miami Herald, and more.

#PerformanceConsulting #ExecutiveDevelopment #CareerCoaching

My Purpose / our company purpose: "to stimulate the thoughts of world leaders and thereby contribute to the betterment of the global workforce"

Wayne Brown

Ever notice that people tune out when you hit the slides—but lean in when you start a story?

Slides inform, but stories unite teams, shift mindsets, and drive action. Next time you present, try swapping bullet points for a narrative your audience can see themselves in.

How do you bring your big ideas to life—through slides, stories, or something else?

Share your best tip or story for making ideas stick. Your approach could inspire another leader today.

#Leadership #Storytelling #Communication #Influence #WayneBrown #Coaching4Companies

A giant orange billboard on a modern city office building displays the words, “Stop presenting slides. Start telling stories.” The image captures the importance of using narrative, not just data, to influence and inspire in leadership and business.

Innovation isn’t luck; it’s a practice.

What’s in your personal playbook for turning inspiration into real results? Mine is four steps:
Curate fresh inputs, block 30 minutes weekly for idea connections, test something small, and review monthly to lock in what works.

How do you keep your ideas from gathering dust? Got a favorite ritual, review, or “test kitchen” approach?

Share your process; let’s help each other make innovation an everyday habit, not a one-off spark.

#Innovation #HabitBuilding #PersonalGrowth #Leadership #WayneBrown #Coaching4Companies

A hand-drawn infographic outlines “My Personal Innovation Playbook” with four steps: Curate Inputs, Weekly 30 Min, Test Kitchen, and Monthly Review. It features arrows, a coffee cup, and a lightbulb, visually showing the cycle of ongoing learning and practical experiments for personal and professional growth.

Failure isn’t a verdict, it’s feedback.
When we stop blaming and start learning, every missed target becomes an upgrade.

What’s one lesson your team has learned from “failure”? 👇

#Leadership #ProblemSolving #SystemsThinking #GrowthMindset #WayneBrown

Failure isn’t a verdict, it’s feedback.
When we stop blaming and start learning, every missed target becomes an upgrade.

What’s one lesson your team has learned from “failure”?

It’s easy to get stuck following your own assumptions—until you realize they’re holding your strategy back.

The most innovative leaders I know challenge everything, from ‘the way we’ve always done it’ to the stories they tell themselves about what’s possible.

When was the last time you tested an assumption and found a better way forward?

What’s your favorite trick for uncovering blind spots or asking disruptive questions?

Drop your insights below; your experience could help someone avoid the trap of “business as usual.”

#Innovation #Leadership #Strategy #GrowthMindset #WayneBrown #Coaching4Companies

Wayne Brown stands confidently in a dark suit by a modern office window. Alongside is a quote: “Unchallenged assumptions kill strategy. Unearth them to innovate.” The image underscores the power of questioning assumptions for breakthrough leadership and business innovation.

Ever left a brainstorm feeling inspired but still unsure what to do next? Too often, great ideas get stuck in conversation and never see daylight.

A 15-minute ideation sprint can change that—fast.

With silent solo brainstorming, rapid sharing, and a quick dot vote, you get a democratically-chosen, concrete idea to test before the meeting ends. No wasted time, just real progress.

What’s your biggest frustration with traditional brainstorming sessions?

How do you make sure every voice gets heard and ideas actually get tested?
Share your tips or challenges—let’s make group creativity actually work.

#Innovation #Brainstorming #Teamwork #Productivity #WayneBrown #Coaching4Companies

Wayne Brown, seated in a business suit holding a notebook, is featured next to the quote: “You leave with a democratically-chosen, concrete idea to test. No wasted time.” The image highlights the benefit of structured and efficient brainstorming that leads to clear action.

Resilience isn’t about gritting your teeth and powering through every storm. It’s about designing a system that helps you bend without breaking and bounce back with insight, not just exhaustion.

Maybe it’s a weekly reset, a non-negotiable boundary, or a small ritual that recenters you.

What’s one practice that keeps you grounded when things get tough?
Share yours; your system might be exactly what another leader needs to hear today.

#Resilience #Leadership #EnergyManagement #WayneBrown #Coaching4Companies

A social-style quote graphic shows Wayne Brown’s profile photo and handle above the text: “Resilience isn’t about being unbreakable, it’s about having a smart, proactive system for bending and bouncing back,” on a clean white card with bold red brush strokes in the background, emphasizing sustainable resilience.

Ever hit that 3 PM wall where every decision feels impossible? Decision fatigue is real; especially after hours of Zooms, emails, and nonstop choices.

My secret? Dump everything on a page and use a simple Decision Matrix: High Impact vs. Low Effort. It takes just a few minutes, but the clarity and relief are real.

How do you beat decision overload when your brain feels maxed out?
Share your best 3 PM survival tactic in the comments—someone needs your tip today.

#DecisionMaking #Leadership #Clarity #Productivity #WayneBrown #Coaching4Companies

An illustration of a cluttered, overwhelming workspace transforming into a calm, organized desk. Red line art shows the flow from messy decision fatigue (scattered objects and notifications) to decision clarity (minimal, neat workspace), with the text: “Decision Fatigue → Decision Clarity. The 3 PM survival tool.” The visual highlights a method for regaining clarity and mental energy in the workday.

Without a shared story, even the best teams can lose momentum. But when everyone is clear on the “why” behind the work, focus and energy multiply.

Have you seen a clear narrative turn scattered projects into real progress?
How do you create, share, or reinforce your team’s “bigger story” so everyone can move with meaning and intent?

Drop your experience below—there’s real power in shaping and sharing the story together.

#Leadership #Purpose #Clarity #TeamEnergy #WayneBrown #Coaching4Companies

A Wayne Brown quote on a white square: “Without a clear story, energy dissipates. With it, every action has purpose and direction.” The background features a blurred cityscape, highlighting how narrative clarity brings focus and momentum to teams and organizations.

Most teams conduct post-mortems only after the damage is done. A 20-minute pre-mortem flips that script by asking, “If this project failed six months from now, what went wrong?” and then fixing those risks now.

It’s a simple way to turn healthy paranoia into better planning, more substantial alignment, and fewer nasty surprises.

Have you ever tried a pre-mortem or something similar? What questions helped you spot risks early?

Share your approach; your lesson could save someone else’s next big project.

#Leadership #RiskManagement #DecisionMaking #PreMortem #WayneBrown #Coaching4Companies

A cityscape of high-rise buildings sits behind a bold orange overlay containing the quote: “This 20-minute exercise inoculates your project against preventable failures by harnessing paranoia proactively. – Wayne Brown.” The design emphasizes using a brief pre-mortem exercise to anticipate and avoid project failures before they happen.

Specs inform, but stories inspire. The moment our stakeholders not only
understood the plan—but could feel its impact—was when momentum truly began.

In your experience, what’s helped you win hearts as well as minds in a big project?

How do you translate complex details into something people remember, support, and act on?

Let’s swap our best tips below. Someone’s next green light depends on it.

#Leadership #Storytelling #Influence #StakeholderEngagement #WayneBrown #Coaching4Companies

Wayne Brown, in a white shirt, is featured in a circular portrait on a crisp red and white graphic. His quote reads: “We got the green light because they finally felt the impact, not just understood the specs.” The image emphasizes the power of connecting emotionally when leading projects or pitching ideas.

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Clive Hays

Wayne Brown

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taplio

The Battle

Clive Hays

Wayne Brown

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Clive Hays's LinkedIn Performance

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